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    FineArtAmerica

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FineArtAmerica

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Overview

FineArtAmerica has a rating of 4.7 stars from 2,484 reviews, indicating that most customers are generally satisfied with their purchases. FineArtAmerica ranks 8th among Home Decor sites.

  • Service
    163
  • Value
    165
  • Shipping
    162
  • Quality
    155

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Positive reviews (last 12 months): 94.7%
Positive
215
Neutral
0
Negative
12
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Reviews (2,484)

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customer service (187) art america (353) art work (68) shower curtain (65) quality product (47)
Thumbnail of user dougs562
GB
1 review
0 helpful votes
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November 16th, 2020
Verified purchase

Fantastic range of products available. I had a view in my head of what I was after and was able to find several options to choose from. Particularly liked the options to select your preferred size of print. Delivery was quicker than stated and the packaging was excellent, ensuring the canvas arrived in perfect condition. Will definitely be the first option when looking for future wall art.

Date of experience: November 16, 2020

Thumbnail of user scotts1785
Canada
1 review
1 helpful vote
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November 27th, 2020
Verified purchase

Found what I wanted and it was delivered in a timely fashion with the quality I expected. Communication on approximate shipping time could have been a bit clearer but overall it was a good experience. Would buy from FAA again.

Date of experience: November 27, 2020

Thumbnail of user christinek1015
Texas
1 review
1 helpful vote
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January 12th, 2022

I placed an order which was shown to ship December 13,2021. Today, January 12,2022, the tracking info still says only "Shipping label created. USPS awaiting receipt of item." I have communicated with customer service 4 times and each time was told the item was shipped. I asked to refund my order as I never received it and was told they would not refund me "because it had shipped." They even gave me a number to call the USPS who also said they never received the item for delivery. I had to ask my bank to stop payment because customer service would not rectify the situation.

Date of experience: January 12, 2022

Thumbnail of user lindag678
Tennessee
1 review
0 helpful votes
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February 9th, 2019
Verified purchase

I've ordered a couple of pieces from FineArtAmerica. I am impressed with their options to Buy, Sell, or Create Art. I was pleased with their fast service and the care they took in carefully packaging my selections.

Date of experience: February 7, 2019

Thumbnail of user carolm2921
California
1 review
0 helpful votes
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December 31st, 2022

I ordered a a framed print 12/5/2025. Many reassurances it is on the way. No print. I asked to cancel and have money returned.Fine Art America says too late it was already sent. By tracking# info it has never left the warehouse in Hawthorne. Label created, but the trail stops there. Fedex says they never received it, and there is no evidence it ever left the warehouse. No print no refund. Now to file a claim? I just want my gift delivered. It was an especially meaningful print meant to be given on Christmas. Do not assume you will receive your order on time if at all :( I do not know how to submit proof of purchase. The company has order# ticket # and tracking #. I will figure out how to submit it and submit it. Pissed level 99% nice agents though.

Tip for consumers:
You may not receive what you order. Refund refused because they say they shipped it w/ Fedex. Fed ex denies receiving it. Tracking # info says it never left the warehouse in Hawthorne.

Service
Value
Shipping
Returns
Quality

Date of experience: December 31, 2022

Thumbnail of user williamm2343
Pennsylvania
1 review
0 helpful votes
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December 2nd, 2020
Verified purchase

The quality of the products is top notch. I have enjoyed every purchase. They are unique and I love seeing all the designs. There logistics are superb given these uncertain times. I've received every order in a timely manor and have never experienced any problems with ordering. I highly recommend if you are looking for quality and excellent service.

Date of experience: December 2, 2020

Thumbnail of user valeriet133
New York
1 review
10 helpful votes
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May 26th, 2020
Verified purchase

I ordered and received for great prints from a photographer I enjoy. The product quality was amazing. I came well protected and in excellent condition. I have since used them to make some personal items of my own photography. I can not wait to see the outcome.

Date of experience: May 26, 2020

Thumbnail of user yasminh52
New York
1 review
0 helpful votes
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September 13th, 2022
Verified purchase

It was easy to browse and purchase. Just some parts are a little clunky/dated. Could use a mini update/redesign. I didn't get the review email yet but it was so frustrating trying to fill out reviews for older orders. I didn't want to include my last name

Date of experience: September 13, 2022

Thumbnail of user mayag38
California
1 review
0 helpful votes
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August 10th, 2020
Verified purchase

This was my first purchase with FineArtAmerica and I was so excited to get the print I ordered from an amazing artist I found on instagram. The quality was excellent, colors and image exactly as I saw online. There were lots of options from buying a print only to buying a fully framed print. I chose a stretched canvas print, which came with hanging wire already installed and a hook and nail for the wall. Perfect! It was nice to be able to decide to purchase a ready-to-hang piece and not have to fuss with finding the needed materials and guessing correct sizing for a frame- completely worth the extra money (which I would've had to spend on hanging it myself anyway). Conversely, if I had a frame already or just wanted to pin it up poster style, the print prices are so reasonable, it allows anyone to collect pieces they love for sharing and illuminating their spaces. Will definitely purchase from this site again!

Date of experience: August 10, 2020

Thumbnail of user leannes20
Australia
1 review
6 helpful votes
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December 1st, 2016

As a buyer and seller of art from Fine Art America I've experienced good service and money back on one problem image purchased, otherwise this site is great space for all artists to share expertise, inspire and promote one another as well as sell art. I know of artists who sell repeatedly on this site, so this site can't be nearly as bad as some say here! I've been a member of this site for 3 years and have no complaints. Recently bought a packet of cards of my own images which were in excellent condition and looked stunning!

Date of experience: November 30, 2016

Thumbnail of user josem2448
Spain
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

I use your company to order mugs for my collection, especially on science and arts. Despite it's rather expensive, mainy because of shipping costs overseas, it is worth it! My collection has significantly increased since I do business with Fine Art America on Sitejabber.com. And mugs I purchase from them cannot be found anywhere else!

Date of experience: March 1, 2024

Thumbnail of user cheryls39
Maine
2 reviews
6 helpful votes
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March 11th, 2021
Verified purchase

We were looking for an ocean-themed print for our bathroom remodel. I already had a frame that I wanted to use, just needed the right print--a painting of sandpipers on the beach. I quickly found just the right one! There were plenty of selections to choose from, something for anyone's taste.

The print came rolled in a sturdy tube, and the paper it was printed on was thick and of good quality. I feel the price was very reasonable, too. My shopping experience on this site was easy and trouble-free. I will likely purchase from them again in the future.

Date of experience: March 11, 2021

Thumbnail of user loisc122
Florida
2 reviews
0 helpful votes
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July 23rd, 2020
Verified purchase

Loved this print seen in an ad on vogue. Found it on line with Fine Art of America So proud, ease, lots of choices with or without framing, even choices of frames, reasonable prices and fast shipping. Was even more pleased when it arrived. Beautiful and ready to hang! Yeah!

Date of experience: July 23, 2020

Thumbnail of user scotts4084
California
1 review
1 helpful vote
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January 9th, 2024
Verified purchase

My brother-in-law, for whom this print was a Christmas gift, LOVES the print. My spouse and I had seen some fantastic prints on metal in a gallery and they glowed so beautifully with the gallery lighting that we thought we might try one of our favorite artist prints on it and it seems to have worked out wonderfully. Thank you for making a beautiful print for us. We hope to see it one day since the relative we gifted it to lives in another state.

Date of experience: January 9, 2024

Thumbnail of user rajn44
California
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

I was really surprised that FineArtAmerica took my replacement seriously and provided much improved shipping for the
Replacement. I've dealt with other companies for art prints that arrived damaged, only to have replacements sent in the same
Manner as the damage one! I would not hesitate to order again from the company (and will) and certainly would recommend
Them to others.

Date of experience: October 13, 2022

Thumbnail of user leahg126
Oregon
2 reviews
0 helpful votes
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March 10th, 2021
Verified purchase

We wanted 2 pics of Waldo lake to celebrate our marriage - found exactly what we were looking for.
After emailing one of the artists for more info on the photograph, was given an amazing email detailing day, location and time of the photo with background info on the artist and his connection to Waldo.
Overall a really good experience - thank you!

Date of experience: March 10, 2021

Thumbnail of user lindaf1140
Florida
1 review
0 helpful votes
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October 25th, 2020
Verified purchase

I ordered canvas prints of my favorite views in my hometown of Philadelphia. PA. I created a collage with them on my family room wall and am very pleased with the results! Shipping was expeditious and I was impressed with the way things were securely bubble wrapped and packaged. I highly recommend this website!

Service
Value
Shipping
Quality

Date of experience: October 25, 2020

Thumbnail of user nicoletted6
Alabama
1 review
3 helpful votes
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July 21st, 2020

I have left 4 emails over the last 6 weeks, and talked to the answering service twice (they know nothing and cannot help you, they just answer the phone and tell you to email them!) no one has answered or called back. I really liked being on here the site looks great and was easy to set up, but if I can't get help I'll have to leave.

Date of experience: July 21, 2020

Thumbnail of user angelao464
Canada
2 reviews
0 helpful votes
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May 23rd, 2023
Verified purchase

I received my canvas print in a timely manner and was pleased with how it was packaged. There was no damage to the piece of art and I would definitely purchase from them again when looking for myself or a gift for others.

Date of experience: May 23, 2023

Thumbnail of user catherinec955
New Zealand
1 review
0 helpful votes
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March 28th, 2022
Verified purchase

I live in New Zealand and did wonder about how long they would take to get here and what condition they would be in. They arrived faster than our local mail! The condition was perfect. Will definitely purchase something else from their site

Date of experience: March 28, 2022

Thumbnail of user brianm1794
New York
3 reviews
0 helpful votes
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March 2nd, 2021
Verified purchase

A friend of mine likes Norfolk Southern. Your photos where great and he loved the one I used for his B-Day card. I enjoy doing service with you because you have great pictures of what I like using. Keep up the good work!

Date of experience: March 2, 2021

Thumbnail of user rachaell55
California
3 reviews
0 helpful votes
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October 22nd, 2019
Verified purchase

FineArt America offers a huge choice of arts in a variety of mediums which makes it easy to find just the right decoration for whatever location. Easy to shop and super customer service. I was very pleased with my experience at FineArt America.

Date of experience: October 22, 2019

Thumbnail of user huberty5
Utah
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

I received great service, respect as the customer and the feeling they were genuinely concerned for me. That isn't out there anymore with many companies. I will do
Business again with them in the future.

Date of experience: November 15, 2023

Thumbnail of user meganp32
California
1 review
11 helpful votes
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October 16th, 2017

I spent over $100.00 on a duvet cover for my son. He excitedly opened it to read instructions on how to wash it before we put it on his bed. The instructions literally state "do not" then cuts off. I called the company and they do not have any instructions. The rep told me she thinks I can dry it on air dry or regular dry, but she's not sure. I'd rather return it now before I ruin it with incorrect washing, but I was told I needed to pay for the shipping back. Ridiculous. All I want to know is how to care of my purchase and I would have been happy, but to tell me "I think" this is what you do, but refuse to pay for return shipping since you can't give me a definitive answer is awful. Won't be shopping with them again.

Date of experience: October 16, 2017

Thumbnail of user martinm1140
California
1 review
0 helpful votes
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January 23rd, 2022

Low review for questionable pricing practices. Prices change daily and can change from cart to checkout without notice. When i inquire about this pricing practice I receive a irrelevant response or no response at all.

Service
Value
Shipping
Quality

Date of experience: January 23, 2022

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From the business

FineArtAmerica is a marketplace that connects artists and art buyers. The site sells on behalf of artists: art prints, posters, and ceramics, among other art forms.

Company Representative

Thumbnail of user finearta1
FineArt A.
Typically does not respond to reviews

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