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FineArtAmerica has a rating of 4.7 stars from 2,484 reviews, indicating that most customers are generally satisfied with their purchases. FineArtAmerica ranks 8th among Home Decor sites.
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I spent $592 on a custom piece. They sent the piece with the wrong frame. I looked up return policy and found I needed to print a label which was simply a person's name and address and ship back at my expense. Contacted UPS to pick up (piece too big for my car), insured it for $600 and required signature upon delivery. My UPS cost was $272. The day after UPS picked up the piece, Fine Art America reached out apologizing for the mistake and told me to keep the wrong piece and they would send the correct one. I responded they were too late and to NOT SEND the piece. I had already moved in a different direction for the space.
Several emails back and forth where they wanted to see the UPS receipt for $272 which I had sent several times already, they offered a Gift Card. I responded that I had no use for that. I simply wanted to be reimbursed for my shipping costs to return the incorrect item. Didn't hear anything for 10 days and then I received my original order (correct this time), but now I have no place to put it. I'm hoping they don't ask me to ship that one back, too! I've emailed again as all I want is for my shipping costs to be refunded. It was their error, not mine.
This brings me to my next point. The product must be way overpriced if they were willing to let me keep the first one and ship me a second one rather than reimburse me for the UPS $272. Keep that in mind when you are shopping on this site.
All I want is to be reimbursed for my shipping costs for their mistake. Thanks!
Products used:
They errored in the artwork they sent me. I returned it at my expense, they won't refund my expense for their error.
Date of experience: October 29, 2022
This is the first time I've ever written a negative review of a company online DO NOT DO BUSINESS WITH THIS COMPANY. They don't ship the packages until you badger them about it. They have zero accountability regarding when they ship out packages and customer service doesn't even respond to emails. Don't waste your money!
Date of experience: December 14, 2018
I'm really happy that FineArtAmerica allows listings to be reproduced on other media, in my case, a painting was translated to a phone case. Now I can carry it everywhere!
Date of experience: August 24, 2020
Ordered two prints, one I've wanted for a long time, one was an impulse buy. They were better than anticipated. The quality is great, even the framing store was impressed.
Date of experience: October 18, 2020
Excellent service
Great website the artwork on offer is truly amazing.
The step by step ordering guide makes life so simple
Fast dispatch and delivery.
Looking forward to ordering again.
Date of experience: February 16, 2021
They have beautiful artwork. I have bought only two pieces, but have been happy with both. The hard part is choosing what to buy. I highly recommend buying from them.
Date of experience: March 8, 2023
The canvas painting I ordered is stunning, it arrived quickly and ready to hang! I am very happy with my purchase and intend to order more from this fabulous company!
Date of experience: November 9, 2022
I was looking for an unusual card that combined music and geography- this company supplied it! The card was great quality and looked good enough to frame. Excellent delivery too.
Date of experience: May 11, 2021
Found exactly what I was looking for on Fine Art America, right before Christmas. My order was delivered as promised, with updates and tracking. Recipient LOVES the gift. Overall, a great experience!
Date of experience: January 7, 2021
So glad that I found this site as I now have a beautiful GSD birthday card for my partner's birthday, the dogs look just like our two, it's perfect!
Quality merchandise - would recommend!
Date of experience: March 1, 2018
We purchased five separate pieces of wall art for our new home from FineArtAmerica. We are very happy with every piece. Beautiful art. Great price. And timely shipping. We will be back for more...
Date of experience: August 28, 2020
Almost any image you could imagine printed with the highest quality; at very reasonable prices and delivered expectantly. What more could you ask for?
Date of experience: June 20, 2020
The art I received was so low resolution that before I unrolled the whole poster, I could see that the top curl of the poster was visibly pixelated. The whole thing looked like it'd been printed at a Kinkos back in the day. The return window is 30 days, but 30 days from when they RECEIVE the order, so when their processing and shipping is really slow, it's cutting into your return window.
Date of experience: July 30, 2023
I bought this particular mug as it has my favorite New Yorker cover. I see a funny cat prancing through Central Park with my French roast every morning.
Date of experience: February 12, 2018
This is the worst service ever. They never call me back when I ask for a call as I wasn't receiving emails. Shipment extremely was promised overnight with extra fees and arrived late 2 weeks after.
Tip for consumers:
Avoid at all costs they don’t care and no access to them
Products used:
The artworks
Date of experience: December 27, 2022
The bags I ordered by Maureen Tillman are beautiful. They are very well made and can carry heavy items without any problem. Thank you for helping to create such a wonderful product!
Date of experience: April 13, 2018
I ordered El Mercado for my mother's kitchen. She said it brought Vida to the room. That means life. It was worth every penny and they have super fast shipping and a great customer service team.
Date of experience: May 10, 2018
Found exactly what I was looking for and at an affordable price. The process from ordering to delivery couldn't have been any smoother. I'm very pleased with the whole experience.
Date of experience: November 11, 2022
No issues, received my artwork fairly quickly. Everything went smoothly. I'm a big fan of the Cats of Karavella collection so I've ordered from this site before.
Date of experience: July 2, 2020
Fine Art America is a Terrible Company. They play favorites, charge a fortune for shipping, the quality of what they send is very bad and they block their better artists from view any way they can, so that their friends and family get most of the sales. This is Nepotism at it's VERY WORST! STAY AWAY!
Date of experience: January 8, 2019
If i can give a zero rating, i will choose that. Its no point saying anything untill you experience ther poor artwork quality and their reluctance to solve your problem. No professionalism.
Date of experience: February 12, 2018
This site is garbage and is as predatory as an MLM. They literally provide no service other than to gather people with more talent than them into a collective space. That would be fine if their business practices weren't absolutely awful. They tried to tell me that they were "understaffed" for my order that was supposed to take 2-3 business days which then magically turned into 10-15 business days (5 times longer) after they had my money. Don't call people you contract your staff. Also, don't get angry with customers because your artists don't want to work for you for whatever sum you take out of each order. It's stated absolutely nowhere on the site. To make matters worse their support staff is rude and is one track minded. They exist only to tell you what you already knew and not help at all, all while speaking in a condescending tone, yes I'm talking about you Jasmine.
The support person I had then cancelled my order without my confirmation after me asking to speak to someone who could effectively help me. Oh and they're going to send a confirmation of that cancellation sometime in the next 2-3 business days, so I might see my money back by 2021, but who knows with how short staffed they are.
Date of experience: June 19, 2020
When you buy a print it should be numbered which also increases it's value in the future. These have o numbers so the value is what I paid for them... Dissapointed.
Date of experience: March 24, 2023
This is my 3rd purchase from fine art America and I love doing business with them. They are prompt, efficient and quick to problem solve if or when there is an issue! I will shop again for sure!
Date of experience: August 10, 2020
NOT EVEN GLASS! I had no idea for $300.00, i was buying PLASTIC and not glass for my print! I just assumed for that price it was glass! Also, the cheesy plexi or plastic scratched while taking out of the packaging. It is so lame the plastic is so cheap, thin and flimsy and the plastic frame was even lamer... The quality of the print is so dark too. The $300.00 to frame my print was SO far from '' museum quality'' i felt like crying. I am so disappointed. HUGE mistake. SAVE YOUR MONEY.
Date of experience: November 30, 2015
FineArtAmerica is a marketplace that connects artists and art buyers. The site sells on behalf of artists: art prints, posters, and ceramics, among other art forms.
