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    FineArtAmerica

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FineArtAmerica

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Overview

FineArtAmerica has a rating of 4.7 stars from 2,450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FineArtAmerica most frequently mention high quality, customer service, and timely manner. FineArtAmerica ranks 8th among Home Decor sites.

  • Service
    154
  • Value
    155
  • Shipping
    152
  • Quality
    146

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Positive reviews (last 12 months): 95.7%
Positive
225
Neutral
0
Negative
10
View ratings trends
148
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How would you rate FineArtAmerica?
Top Positive Review

“Outstanding!”

John M.
11/10/24

Fine Art America's selection of products featuring images by artist Sally Edelstein is a shopper's paradise. So much to choose from and easy checkout, too. My selection was of excellent quality, shipping was swift, and I was very impressed with the packaging. Its innovative design guaranteed that my "Morning Moe" coffee cup would arrive in perfect condition. Bravo!

Date of experience: 11/10/24
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Top Critical Review

“I'm a bit disappointed!”

Presley M.
12/9/24

I signed up for Fine Art America hoping to boost my art sales but I'm a bit disappointed. It offers a huge range of products to sell my work, the visibility isn't great unless you actively market your work through your own channel. I wish the qaulity of the prints was more consistent. Some of my prints have arrived looking amazing while others haven't lived up to expectations.

Date of experience: 10/15/24
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Reviews (2,450)

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Reviews that mention popular keywords

customer service (185) art america (346) art work (67) shower curtain (65) quality product (47)
Thumbnail of user path474
Ireland
1 review
0 helpful votes
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May 29th, 2021
Verified purchase

I purchased 2 items from FineArtAmerica, an excellent site with a huge variety of products, easy to navigate the site and access information. My order arrived in packaging which really impressed me as thought and care went into it not just shoved in a box like some companies do. The order was exactly as described and would highly recommend FineArtAmerica.
Pat, Ireland

Date of experience: May 29, 2021

Thumbnail of user susanp1330
Maryland
1 review
1 helpful vote
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January 23rd, 2021
Verified purchase

I loved The New Yorker cover called "Reading Group," so I decided to buy a framed print. Not only was it well done artistically, but the artist managed to express how a group of kids will get on top of one another when one of them is reading an engrossing story. Just looking at the picture makes one smile and to recall groups like that from the past. Also, Fine Art America did a super job of matting and framing the piece. I love it.

Date of experience: January 23, 2021

Thumbnail of user kevins287
Florida
1 review
0 helpful votes
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February 15th, 2018
Verified purchase

Ordered 3 pieces of wall art for my music studio. Order was filled promptly and shipped in high quality packaging with no damage whatsoever. Quality is outstanding and selection is unmatched. Would definitely purchase from them again and recommend without hesitation

Date of experience: February 15, 2018

Thumbnail of user catherinew733
Delaware
1 review
0 helpful votes
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October 16th, 2022

I use this as my personal print site! It's awesome for gifts, photos I've taken that I want to gift to family and friends. Where else can you get a custom coffee cup, puzzle, notecards or a pillow made that you don't have to order multiples? I have ordered numerous things to see delivery time and quality (as I was concerned if I gifted something and had read some bad comments) I have ordered the items above as well as those great cloth tote bags and everything came as promised timewise and looked awesome. EXCEPT a puzzle that is now a month behind schedule. Have sent an inquiry and will wait to see what they have to say.KW

Date of experience: October 16, 2022

Thumbnail of user francineb13
New York
1 review
8 helpful votes
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July 19th, 2017

I purchased an item and needed it to be shipped overnight. Called several times to confirm that the item would be received the next day, each time receiving a different answer by customer service.
Still do not have item. Will see when it actually arrives despite having paid for expedited shipping. Customer service is awful, they are not knowledgeable, they don't care if you are displeased, and they don't respond with any urgency. They do not answer the phone and the memory is full so you can't even leave a message. I'm now filing a complaint with my credit card company to reverse payment.
Never again.

Date of experience: July 19, 2017

Thumbnail of user stepheng986
GB
1 review
0 helpful votes
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October 4th, 2020
Verified purchase

Artwork arrived here in the UK within a few days of order. The product was very good quality and exactly as described, the packaging was excellent and ensured there could be no damage en route. I was extremely impressed by FineArtAmerica's superb service and would happily buy from them again.

Date of experience: October 4, 2020

Thumbnail of user karenr1263
Ohio
1 review
0 helpful votes
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October 9th, 2020
Verified purchase

I'm always a little anxious about the quality of shipping when I order online. In this case I ordered an art print which fortunately was well protected in stiff packaging because the USPS did everything they could to bend it to fit in our mailbox! Despite their efforts the picture arrived in perfect condition.

Date of experience: October 9, 2020

Thumbnail of user barrym356
California
1 review
0 helpful votes
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February 23rd, 2021
Verified purchase

I have made a few purchases this year and have been very satisfied with every one. The prints I've purchased, whether they're framed or not, always are just as described so I'm comfortable ordering from Fine Art America because of that. Every item has always been delivered in reasonable time and I have had no problem with damage of any sort.

Date of experience: February 23, 2021

Thumbnail of user bobh156
Texas
1 review
16 helpful votes
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March 23rd, 2017

I agree. Their customer/technical service is truly pitiful... almost nonexistent. I have contacted them three times by e-mail in an effort to resolve a problem, and they have yet to even acknowledge my request for assistance. Difficult to trust a company with such lack of concern for its new buyers.

Date of experience: March 23, 2017

Thumbnail of user kimberlyf649
Oklahoma
1 review
0 helpful votes
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April 5th, 2021
Verified purchase

I randomly found this art website while looking for artwork to decorate my house. I love the one stop shop to find thousands of different artist collections, but, also, you can get the art in any medium you desire! It's perfect! The prices are very reasonable considering the choices and the shipping time very quick. One of my items arrived damaged and as soon as I reported the damage a new piece was put into production and shipped out - no further questions asked! I will be a lifetime customer.

Date of experience: April 5, 2021

Thumbnail of user llinosp
New Zealand
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

Great experience.
The buying process is really straight forward and clear with different size/ price options.
Once you've made a purchase you have a log in on the website to track the progress of your order, so you can keep tabs on it easily.
Delivery was really timely and as described.
The packaging was such good quality and hardy and really protected my goods (especially important as was being sent overseas).
Would definitely buy again with total confidence.

Date of experience: July 10, 2023

Thumbnail of user kareng92
Massachusetts
2 reviews
3 helpful votes
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May 21st, 2018
Verified purchase

Fine Art America has been a great company to do business with. I like the idea of being able to "try out" different sizes, frames, mats & paper. Many choices are available. My items were shipped on time and were very well packaged. I have purchased 3 prints. They are beautiful. I am so glad I found the Fine Art America web site. I will be back!

Date of experience: May 20, 2018

Thumbnail of user brendaw715
Georgia
1 review
0 helpful votes
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December 9th, 2020

I ordered some items from FineArtAmerica. Well, our Post Office messed up and delivered the package to the wrong address. I have been very upset as this was to be a gift for my husband and son, we won't even get into the aggravation of trying to get a resolution from the PO. Long story short, I reached back out to this company and they are being amazing with their customer service. This was totally unexpected and rest assured I will order from them again and will advise others to do so as well. Great company that still knows how to take care of customers!

Date of experience: December 8, 2020

Thumbnail of user kennethm685
California
1 review
3 helpful votes
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December 17th, 2020
Verified purchase

Fine Art America is a decent source for works by this painter. But two of four prints I ordered were inferior quality and had to be sent back. Because there are many vendors printing Sargent's work, it is impossible to know which company will do the best work. It's hit and miss which means added time and expense to return unsatisfactory work. Wish there was a way to know beforehand.

Date of experience: December 17, 2020

Thumbnail of user ca345
Australia
1 review
1 helpful vote
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April 12th, 2023

Customer service is terrible. They didn't even try to understand my issue over email and just kept giving me the same answer. They also didn't seem to read my emails correctly or view the screenshots I sent them to illustrate my point. Website tool for sellers is very old-fashion/clunky. There are a few options out there for art sellers that are much better than FAA. I have also read many negative reviews from buyers, mostly about the poor quality of the items purchased.

Service
Value

Date of experience: April 12, 2023

Thumbnail of user hannaht38
Ohio
1 review
0 helpful votes
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February 21st, 2018
Verified purchase

The pillow that I bought turned out exactly how the picture looked! So nice and perfect as a gift, which is why I bought it. Great service. Took a couple of weeks to ship but not any longer than what the order predicted. Would recommend!

Date of experience: February 21, 2018

Thumbnail of user andreab779
New York
1 review
0 helpful votes
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December 28th, 2020
Verified purchase

I was so pleased with my experience! Very quick turn around and items looked beautiful! My family was amazed at how wonderful each item I ordered came out. Prices were very fair. Would definitely use them again. I've even recommended the site to my friends.

Date of experience: December 28, 2020

Thumbnail of user patricial54
Minnesota
1 review
2 helpful votes
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April 27th, 2016

I gave purchased several products from Fine Art America and am very pleased with the quality of my products. They were shipped to me in a reasonable amount of time in spite of their high volume sales. Thank you FAA!

Date of experience: April 27, 2016

Thumbnail of user jodiem55
New York
1 review
0 helpful votes
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October 27th, 2018
Verified purchase

I have worked with Fine Art America for a long time and could not be happier with the company. Everything they do is first rate, from easy ordering, to fast delivery. The quality is excellent with beautiful colors and nice heavy weight papers. I will certainly use then again!

Date of experience: October 27, 2018

Thumbnail of user brucew665
Massachusetts
2 reviews
1 helpful vote
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March 28th, 2022
Verified purchase

Hands down this site is fantastic. Lots of options for whatever picture you want.
So far I have T-shirts and Pillows of the artwork.
I just whish more money could go to the Artists.
But, over all a great site.

Date of experience: March 28, 2022

Thumbnail of user markm907
Nevada
1 review
0 helpful votes
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September 20th, 2018
Verified purchase

I found the wealth of art options amazing as well as the print media. I went through thousands of abstract art options to design a beautiful bath towel I hung on the wall. The shower curtain I recently purchased has impressive resolution of a photo and makes a stunning statement. Both of these were at very economical pricing.

The one thing I found confusing is the web site says you can call but no phone number is easily found. I am sure this is to reduce costs and overhead but I think you would be more up front about what your service model is.

It's a very unique model - somewhat similar to Shutterfly but with beautiful art and pictures.

Date of experience: September 18, 2018

Thumbnail of user katiem144
Georgia
1 review
3 helpful votes
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March 9th, 2018

The customer service is... weird. I've had a few issues that I contacted them about and sometimes they just plain don't answer. Once I got a reply unrelated to my actual problem. Really odd. You have to expect to contact them several times for basic problems and repeat yourself. Also they screwed up the printing of one of my products twice in a row. It's almost funny how incompetent they are. Almost.

Service
Value
Shipping
Quality

Date of experience: March 9, 2018

Thumbnail of user kims477
Illinois
1 review
0 helpful votes
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September 15th, 2018
Verified purchase

Not only does Fine Art America have many artists from which to choose, they have many products as well. I ordered prints on canvas, a pillow, and a shower curtain all in the mid-century modern style. Great creativity and quality.

Date of experience: September 14, 2018

Thumbnail of user michaelm3489
Ohio
1 review
0 helpful votes
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November 30th, 2019
Verified purchase

I ordered some Christmas gift items for my family using my photo art. I received my orders today and am very pleased with the quality. The fabric is a very sturdy, dense polyester that is sewn together perfectly. I was afraid that the photos printed on fabric might appear washed out, but these have deep, rich colors. I will definitely be proud to give these as gifts this year.

Date of experience: November 30, 2019

Thumbnail of user shubhas2
Virginia
2 reviews
0 helpful votes
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March 5th, 2018
Verified purchase

We recently moved to a new house and wanted to decorate my walls with paintings. This website has excellent collection for all types of art for any budget. You are guaranteed to find what you want. It comes well packed and looks great. I have bought numerous pieces from this site and have been pleased evertime.

Value
Shipping
Quality

Date of experience: March 3, 2018

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From the business

FineArtAmerica is a marketplace that connects artists and art buyers. The site sells on behalf of artists: art prints, posters, and ceramics, among other art forms.

Company Representative

Thumbnail of user finearta1
FineArt A.
Typically does not respond to reviews

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