Finish Line

I ordered a two piece set and only received the top. Since it was sold out I could not get the shorts that were suppose to come with it. I feel I should have been notified before hand if quantity was not available. When I called I was somewhat surprised I was not offered a 10$ credit or at least some compensation. This tells me they don't care about their customers and makes me not want to do further business.

I placed multiple orders on the app and they were cancelled. It takes 4-5 days or longer to even know if they order was fulfilled or cancelled. Meanwhile if the item get restocked you are left clueless to rather if you should buy again or wait. When you finally get word the ordered was cancelled the items are either
Are sold out. If you email or chat with customer service poor! It takes the same wait to just receive and email back. Champs and footlocker squash these guys!

They had sneaker mark 100and charged me 145 at the Berkshire mall. Will not shop at this store agian also asked for corporates number and they would not give it to me.

I am very sad to talk about Finish Line. For the past two orders that I have placed with Finish Line, they both have been packaged wrongly. I ordered one size and the box says the right size but the shoe has been a totally different size that I didn't order. I strongly encourage anyone that buys from Finish Line to always double check your items even if the box says the correct size. It still may be wrong.

Claims full delivery, but has delivered only half of items offered. Customer service says not taking calls. An hour later (when taking calls) says wait is 115 minutes (not making this up). Online complaint method for order, after you supply order number, tells you order has been delivered with no way to tell them otherwise. This company is garbage.

I have been trying to order online through finish line for the past hour and when I went to confirm the payment, it gave an error. So I tried it again... same error. However, it took the money out of my account both times. I figure it will be refunded on its own as that is what the email stated so I tried to use a different form of payment and now it keeps giving me the "you don't have permission to access this site" error message over and over. I also am very frustrated at the fact that if you are even away from the website for 5 seconds, it logs you out of your account. I have had to re-log in multiple times. It doesn't help that its late so I have to wait til tomorrow to see whats up with all of this. Very annoyed.

I ordered my son shoes for back to school a week ago. They have held onto the money for the entire week and sent me an email last night that my order was cancelled with no other explanation. I called and was told they were out of stock and cancelled the order on the 4th. I still have not received the refund and was told it will take a few days. School starts in 3 days. I will NEVER order from Finish Line again. I just placed the order through Amazon. I tried to avoid that but at least they value their customers.

Customer beware! I ordered a pair of women's converse, and I was sent the mens size. I repackaged the item and brought it straight to fedex. I watched the tracking and saw that it arrived back at their warehouse on April 8th. By April 22nd I emailed them and asked them for my refund, I was told 3-5 more business days. Okay that's fine. But then the refund never came! So I reached out again and was told the refund was cancelled because the weight of the package was "slightly different." Excuse me? I have called and emailed back and forth with customer service and was told that I should contact fedex to confirm the weight of the package and have it updated. Uh why? You've had the package at your warehouse for almost a month. Just open up and check the package? It's pretty apparent this is a scam they are running so they get to keep the return and your money. Reporting them to the consumer financial protection bureau and the federal trade commission for online shopping. This is not how a reputable business is run! Also they outsource all their customer service to India, which I already take issue with. And good luck getting a supervisor on the phone. This company is a joke and I will buy from anywhere else before I buy from finish line.