Finish Line

I wish I had read these reviews first. I ordered shoes online and received two emails saying that the item shipped on Oct 5. When I called on Oct 15, I was told that the fulfillment center's shipping label maker was broken and they were waiting for this problem to be fixed. Further, they could not tell me when the item would be going out. The representative on the line was very apologetic, but could offer me no satisfaction. I do not know how they stay in business! This is supposed to be an online ordering business for Pete's Sake! I do not intend to order from them again.

I ordered the retro 12 for my son for Christmas they sent me a size 10&11 I called was on the phone for 2 hours they said I had to return the shoe because they didn't have any in stock and then wait for a refund once it's returned. So i literally have to wait 1-2 weeks for a refund. My son was so upset and all they could say is I'm sorry. This has been the worst experience I've never had this issue with Footlocker. I will never order from them again.

I ordered a pair of air ones. The item was never delivered. However they sent an email saying congrats your order was delivered today. I called customer service the representative I spoke to clearly did not understand English. I asked several time to speak to her manager however the rep kept on insisting she will email me a refund. I will not be ordering online again

My son purchased a pair of expensive tennis shoes from Finish Line. He wore them one time but they hurt his feet so he went to exchange them for a larger size. He was advised that they do not accept ANY shoes that have been worn. This is so ridiculous. We will not be patronizing ANY FINISH LINE store again. If you want to be treated with care and concern you may want to consider purchasing merchandise elsewhere.

Made an online purchase paying $32.99 for rush 2 day shipping. The next day, order status still shows processing and estimated arrival in 5days. When I called in, the only solution offered to me was to cancel the order so I cancelled the order. Twenty minutes later I receive an email that the item shipped and will now arrive the following week. Upset, I called back. I have so far been told that my rush shipping (now taking more than a week instead of 2 days) will NOT be refunded, I have been polite and calm on the phone but have been hung up on twice when I asked to speak to a supervisor/department manager. I am consistently told to call back another time or take the shoes back to the store when they arrive. All I want is my "rush" shipping refunded. This store is a complete scam. I wish I'd read the reviews prior to ordering.

Purchased a product that was marked as available for pick up in store today. Paid. Received confirmation number. Went to the store less than 24hrs later to be told they canceled my order. Called customer service and waited on hold for over 1 hour. The woman was very pleasant but just informed me that yep that's just the way it is. Sorry. Oh and since your not a loyalty program member you will only be receiving a reimbursement.

My family purchased the Nike air forces for Christmas 2 yrs ago(this problem has been going on for a while) anyways we return the first shoe because it was two big. We bring it back to the store and they don't have the size we need so we order online. Send us right size but in kids so it did not fit. And we ordered the $110 adult shoes. The kids ones are $90. And we get the kids ones and we're like this is not right so we brought it two the store. The guy says sorry we can't refund u the price even though we had the receipt. They take the shoes and don't give any refund not even $90. Our family calls the company. A women tells us we will get a full $100 refund in the next month. January 2024 way after the women told us we will get the refund no money. This company owes me and my family $110. And it does not look like they will be paying it. The shoes were in ok condition not the best I've seen but it was only two of there pairs. Anyways a fine company to shop from just do not return the items because it may not go well.

Never received order for Christmas gift for my daughter left her crying on Christmas without a gift. They gave me the run around 4 calls waited 2 hours each time to get lied to about replacement then a cancel without warning then 3rd & 4th call run around about when my refund was processed now over a month after order & still no refund now it's just online robbery by Finish line. DO NOT PURCHASE FROM THIS COMPANY! Would give negative stars if I could😡