Finish Line

Garbage company. For a second it looked like a great deal for a pair of running shoes - after placing an order and assuming everything was fine, I got an email a day later saying that my order was partially canceled, the shoes bring removed only. Website still shows everything in stock in my size for the item, even though the customer service rep said they weren't. Because I found the deal through slickdeals, I went back to the deal thread and saw that that others were posting the exact issue had happened to them, in various other sizes. Extremely misleading and dishonest business behavior. I won't be purchasing from this company again.

Horrible. If they had to rely on web alone, they would be out of business by now. If you order multiple sale items online, they are shipped out from various stores. The workers at the stores obviously don't give a sh&t about these orders - the packaging and labeling is terrible and each package is different. Their phone and online customer service is slow and stupid. Again, every person I dealt with seemed like they were annoyed and could not care less about helping me with my problem. The rewards program is a joke too. Don't bother.

I'm not sure why there are such bad reviews. I bought a $60 hoodie and $10 socks right before looking at the reviews so I was worried once I'd bought it that they'd cancel it. Estimated delivery date was Dec 3, though, and I got the hoodie on exactly Dec 3. Finish Line has been communicating with me the information about my order details so much that it's almost unnecessarily persistent. I just received an email today saying I'll be receiving my socks by today. The quality is just as good as a Champions hoodie anywhere else. The material is really comfy and it arrived just in time for my boyfriend's anniversary. I'm pretty satisfied.

I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. First she ignored me when I tried to get her attention, second when I asked for the size her tone of voice was so obnoxious and extremely rude. Any potential buyer would work away from this even if they are the last store standing. Never again I put the step in that store. I wouldn't give 1 star if it is not mandatory

I am amazed at how many bad reviews there are online (involving a broad number of websites) for Finish Line. Folks, if you've had a bad experience with this company, maybe it's time to reach out to the people in charge at this company, because customer service obviously doesn't care.

You can reach any Finish Line executive by using the following email protocol:

Use the first initial of their first name and put that in front of their full last name and the domain is at finishline with a dot com after that.

Make sure your complaint gets the attention it deserves by putting your concern directly in front of the people who run this company. You can easily google the executives of this company too...

I ordered a pair of basketball shoes a month ago and I still don't have the shoes. Finish Line sent the wrong shoes, so I got a return label and sent back the pair they sent me. A few days later I saw that my return was delivered. Finish Line then contacted UPS and voided the shipping label to make it look like my shoes were never delivered. Now they want me to contact UPS and find out what happened. Why am I doing your work? You voided the label. My replacement shoes have still not been sent out and we're at day 30. This is either the most disorganized company I've ever dealt with, or they are running a scam. I would never order from them again. I've had to call 6 times and they just can't seem to straighten this out. I'm thinking of calling my credit card company and just disputing the charge.

I purchased 3 pairs of sneakers, paid for rush shipping which would have the item delivered in 2 days and only received 1 pair in 2 days. 2 days later I received an email that one pair was cancelled but never got a reason why and for the 3rd pair it's been a week since it says that the mail carrier hasn't picked it up. Called and they keep you on hold for hours. I don't recommend wasting your money or time purchasing from finish line.

Crappy company by far. They are also linked with JD Sports. Placed orders but within minutes it was cancelled. One service rep said it was because it was out of stock then transferred me to another rep so I could reorder, and she said they had plenty in stock. Waited on the phone for the order to process and she said everything was good to go then 2 minutes later the order was cancelled again. Two days later, I tried placing an order with JD Sports and the SAME thing happened. I called again but was on hold for so long I finally hung up. I highly recommend not ordering for them.

They sent me sweatpants that were clearly used before. Had a stain on the front and the plastic wrap it came in was ripped open. Being sent used items after being charged full price by FinishLine is very odd.

I had purchased a pair of Nike Dunks for my son for his birthday! When his birthday arrived and he opened the package the awful smell that came from not only the box but mainly the shoes was beyond unpleasant. After doing research online this smell was from a "fake" shoe! To get in contact with someone from corporate of this company is unheard of and honestly I will never even attempt to do any other type of business with them! I kept on asking were they selling fake shoes and of course it was never answered!