Finish Line

Are you serious. They must have fired the web admin. Links don't work. Check out fails. Worst site ever. You can get a free website that does not have this many hrml errors. How does a brand name site get this bad?!?! Htm shows when trying to check out, order confirmation and charge shows but no order history. I mean wow. I am shocked this site is this bad. I build a website in High-school with my eyes closed and never had this many issues. Did finish line hire interns who are 5 in Ch!na to build this site?!? Lol.my gawd.

I tried to make a purchase for a couple things online today. Have everything in the cart ready to go and when u check out the website goes down. Didn't happen just once but like 20x. Also when you put in the discount code it applies and when you checkout the discount isn't on anymore. So if you are not paying attention you will lose out. Anyways finally gave up and went to Adidas cause I have no problems buying my things online and got a deal overall.

My review would be so lengthy if I went through this entire painstaking ordeal. Short and sweet. Their customer service is terrible. They do not ship what they say they ship, at the time they say to the place they say. Trying to resolve issues you receive a runaround from one customer service rep to the next. When you return items they take WEEKS to process a refund and that is only after you complain and complain. Buy elsewhere.

Received wrong product, sent that item back the same day with expectation of receiving right product before Christmas. However never received so I canceled order so I could purchase again in time for Christmas, and they will not refund my original payment! Have been told multiple different things in the 3 weeks I've been dealing with this and absolutely no one can or will refund the 230.$

Made online purchase with 2 gift cards. 6 days later they tell me the order has been canceled with no explanation. I didn't keep the spent gift cards so now I'm out $100.00. This was a gift to me by family. Thanks for taking away my birthday gift finishline!

I received the wrong-colored shoes in the mail from an online order. The customer service rep said that I either need to go to a local store or to a UPS store to return the shoes even though the error was made on their part. I was disappointed about having to spend time to make the return and then decided to reach out to an executive at the Corporate office. What a huge difference. He partnered me up with a magnificent rep who took care of my issue. I got the wrong shoe picked up, and also got the right shoe delivered to me within days. If the standard 1-800 reps can't help you at first then I do suggest you reach out to someone at the top before putting out a bad review. Leadership at this company really do value their customers.

I ordered a pair of Timberland boots for my daughter and they only sent me one boot. I had to call customer service and was on hold for half an hour before I spoke to someone. I was then told that the other boot was in the warehouse, and now I have to wait an extra week to get the other boot

Dont want to give 1 star. Worst experience I have ever had. They lost a customer. Took my money. Customer service un professional and very rude. Asked for manager was hung up on. I ordered $40 pair if Adidas leggings instead was shipped a $5 hat. Was told to send hat back which i did and they never sent my leggings. When I tried customer service 7 times i may add they said they did not get the $5 hat so they wont send me my $40 leggings... This was in December. I have no refund of my money. I have no black addidas leggings and I have no stupid $5 hat. Its sad since im a shopper they would rather loose the business than to have made it right... don't waste your time or money here. In addition other stuff i ordered for Christmas gifts came wrong colors so they do not have proper product checks before shipping they are just placing various items out not the correct items...