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FiverrReviews 1,136

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
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Germany
1 review
6 helpful votes
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If there had a zero, I would have given "0" rating to fiverr. It is such a website where buyers enjoy absolute freedom. If they please, they can pay you. If they don't, you have to provide them with quality work for free. Although, Fiverr takes charges from you, it is always in the side of your client. Clients can threaten you for giving a negative feedback and get more works from you for free at the end. If you complain to FIverr, they will refund the money to the clients without any verification and justification of your claim. I have lost at least $200 in total with my three works on fiverr.

Doing high budget work on fiverr is very risky. You may or may not get your money at the end of the work. Just work on FIverr and mail me at *******@gmail.com, if I am wrong.

Date of experience: December 1, 2015
Canada
1 review
5 helpful votes
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I don't understand all the negative reviews, it was my first time using them and had a great time, was a little confusing at first but I figured it out.

Date of experience: November 30, 2015
Canada
1 review
7 helpful votes
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Fraudulent Nightmare
November 29, 2015

I would rate Fiveer as less than zero but they don't have that rating. We hired a supposed SEO expert for $250./month. Our phone all but stopped ringing. We asked him what he was doing; to supply a report. The report we finally got weeks later was a list of our key words with a note saying he did the work. We complained to Fiveer whose complaint department says we have to resolve it with their contractor. We ask over and over to refund our money as nothing was done but damage to our company. Round and round. Total fraud. We've had to hire a reputable SEO service to repair the work and actually do SEO activities. WARNING! RUN AWAY FROM FIVERR!

Date of experience: November 29, 2015
Virginia
1 review
8 helpful votes
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We paid three different people to have a logo done. You get what you pay for. One person we paid extra and they couldn't take the time to read our requirements. Meaning I said I was going to put it on an orange shirt so they used orange for a background. Can't use it. We asked for a stagecoach and got an amish buggy and a Cinderella Carriage. I don't mind paying for the job to be done right. However, I found their site hard to navigate and could not leave feedback easily or track the jobs we paid for. Great idea and concept. However, my experience was a complete waist of time and resources. Still need a logo.

Date of experience: November 25, 2015
Bangladesh
1 review
5 helpful votes
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$#*!ing Support!
November 25, 2015

$#*!ing Supporters!. Auto Responds and they $#*! each other kelvin and other bull$#*! supporters $#*! in there office girls. $#*! YOU $#*!ES!

Date of experience: November 25, 2015
Indonesia
2 reviews
9 helpful votes
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Stay AWAY
November 23, 2015

I had someone to design a wordpress page for me. For $60 USD after 10 days of NO communication they failed to deliver. Luckily the money was refunded into my fiverr account. They later begged me to take down the bad review because it would affect their service and said reason why they did not complete the website was because they were taking part in religious festivals. After searching for another person to develop my site both of us made an agreement of what they would provide. From the first glance the site looked nice but later when researched more into it I noticed that it was actually a poor job seemed as if they slapped it together in 2 mins. Later when I asked them to adjust the design they said they would do it by the end of the day. That was 3 weeks ago... So I basically just gave away my money. Fiverr is saying it's too late to get my money back and I cannot even make a review to warn others. I will never trust fiverr again, Its ROBBERY!

Date of experience: November 23, 2015
Chris Z.
New Hampshire
2 reviews
14 helpful votes
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To be honest, all of you 1 star reviewers complaining nonstop makes me sick.

This site is WHAT YOU MAKE OF IT.

I am an illustration seller, and an artist on fiverr. I have over 100 positive reviews, and ONE negative one. I go out of my way to make sure every client is satisfied with the work I do, and I offer free revisions on the work till they are happy.

Not all artists post clip art claiming it is their own (I forget the name of the reviewer I saw earlier claiming this was the case, and even if I did care to find the name it would be unprofessional to call him out despite his pathetic comment), some are legitimate and talented artists offering their services at a bargain rate to gain exposure because they are just starting out and developing a client base.

If you get scammed on Fiverr.. it is YOUR OWN FAULT. talk to a seller first. Vet them, see if they are responding in a timely fashion, if they can give you a portfolio to look through, if they can link you to their own website etc etc etc...

In the end Fiverr is just a tool to pair clients with sellers... hating the site and the sellers because YOU were too STUPID to be careful and do your homework is like blaming craigslist because you got scammed while buying a car. Wake up, grow up, and start using your head. Fiverr is a decent site that like any other has scum bags in the shadows but offers solid opportunities to hardworking and legitimate people.

Date of experience: November 21, 2015
Arizona
1 review
3 helpful votes
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I had an experience with a designer making postcards and business cards. She didn't listen to what I wanted nor did she care and couldn't even format correctly for a standard postcard or business card? Unbelievable BAD and frustrating site. Absolutely the worst

Date of experience: November 20, 2015
New Jersey
1 review
4 helpful votes
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Just say No to Fiverr
November 20, 2015

An insulting attempt to drive wages in general (and especially for Professionals) way below the minimum. The basic price of their "gig" is forcibly set to $5 (that's five dollars!), and even with several revisions it is maximized at $25. You are not allowed to set your own prices, except maybe using some cunning ways that may or may not be available later in the setup process.

Date of experience: November 20, 2015
California
1 review
4 helpful votes
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Bad Customer Service
November 16, 2015

I recently had logos made at fiverr. After the seller sent me the logos, he went missing in action. It's as if he took down his profile and went dark. So I contacted customer service to let them know that I could not find my seller, and that he has not sent me the source file (which I paid extra for).
My transaction was automatically marked as complete- even though the seller did not send me source file. I complained to customer service, and they told me that transactions are automatically marked completed in 3 days, whether or not they are actually complete. So, reaching out to customer service to tell them your order is incomplete is not enough proof that your order is incomplete. You have to press the freaking button within 3 days. Waste of time and money. Should have stuck to eLance.

Date of experience: November 16, 2015
Texas
1 review
3 helpful votes
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Do waste your money
November 13, 2015

I hired an article writer to increase content. Frankly, I don't have the time to do it myself. I went to Fiverr and shared with the author the information I would like included in the post. All the author did was find a similar article and place it in fee spinning software. It was obvious because the specific details I told the individual to include were missing. I would have been fair ( not that I would still buy) if she stated she was just going to place another article in spinning software, but she didn't state that.

Date of experience: November 13, 2015
Canada
1 review
3 helpful votes
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FRAUD!
November 13, 2015

Do NOT use this website. This website is a perfect place for anyone who wants to steal money from others. We ordered a website update from mali_jure_st. The money was taken, service never delivered, order marked as closed and delivered by seller. When we contacted customer support they said they can't do anything about it as the order was delivered and we contacted them too late. Great place for fraud.

Date of experience: November 13, 2015
Florida
1 review
5 helpful votes
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We contracted with a FIVERR Seller AHSAN7777 to redesign our website. After taking our money he lied about delivery several times. He even claimed to have delivered the service giving our same website design as the delivery. Ridiculous. After approximately 2 weeks we contact FIVERR and filed a complaint. It took them 6 days to respond and then said there was nothing they could do to get our money back from this person because it took too long even though he took our money without delivering the service. AHSAN7777 remains on the FIVERR site, to scam others. Even after we provided document evidence from their own site of his statements- lies and theft of funds. They did absolutely nothing and even blamed us for the problem! Ridiculous, like we lied and stole our own funds. Beware!

Date of experience: November 10, 2015
Virginia
3 reviews
5 helpful votes
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Stay away!
November 7, 2015

I paid for a printing service, the link doesn't work, can't get it printed, sent 8 emails, no response... well, there is always lesson to learn

Date of experience: November 7, 2015
California
2 reviews
4 helpful votes
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Fiverr.com is the site where one can order or complete various tasks for different amounts of money. The prices range from $5 to hundreds of dollars, and the tasks can be anything: writing blog entries, translating, creating company logos, advertising a product, or creating a personal postcard for someone's loved one. The website is perfect for those who need part-time jobs, but one can also make a good amount of money on Fiverr alone.

The downside of this website is that you have to wait for 15 days to withdraw your funds. Also, Fiverr takes 1/5 of your payment as a fee. So if your service costs $5, you will get only $4 dollars back. It's nice to keep it in mind when deciding on a price. This is the only reason why I am giving this website 4 stars, and not 5. The fee could be a bit lower, and the withdrawal period should definitely be shorter.

Date of experience: November 4, 2015
Guatemala
9 reviews
37 helpful votes
Follow D G.
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I've ordered about 8 "gigs"... had some really good work done and have only had one bad gig that totally didn't deliver what they had promised, and I gave them a correspondingly bad review. However, reaching out to Customer Service for a different issue has been a major pain in the@#$. They take a VERY long time to respond and then finally come up with an answer that doesn't even match your question.

Date of experience: November 2, 2015
Alabama
1 review
2 helpful votes
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There are a number of reasons to avoid this website. For starters, if you try to get a sample of what an artist can produce at a bargain, you'll get little more than someone finding clip art or copyrighted works, and trying to sell them to you with their watermark attached. If you try to get advertising, you'll either get: a) someone posted your add to a site nobody ever heard of, or b) someone will promise "likes," downloads, etc., and then their account will disable after you paid through Fiverr. Also, Fiverr will not refund anything. They'll claim that they can't refund after an order is "complete." Their definition of "complete" must be a little flexible... There are numerous similar stories all over the Internet regarding how people get their money taken. But, it's not just customers looking for a good deal, it's also sellers. They get lots of money in their accounts and then Fiverr deletes their accounts, claiming they violated the sites terms. In addition, their site is not very well designed at all and the few services they offer are not very useful at all. I mean, who really needs someone to "... sing Happy Birthday as jungle boy in the River?"

Date of experience: October 29, 2015
Alabama
2 reviews
6 helpful votes
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A BIG FAT RIP OFF!
October 29, 2015

This site is a r ip out. There is no customers service. Afer they get you money they act as if they have no accountability to the customers at all. They wont email you back or call you back. They just don't care after they have your money.

Date of experience: October 29, 2015
Bangladesh
1 review
3 helpful votes
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I am totally disappointed about fiverr service. My accounts is disable because a buyer complain to Trust & Safety team. I have sold 24 gigs and there is only one buyer complain about my gigs and then the Trust & Safety team disable my account. My accounts review ratings is 4.9. Dont understand about Fiverr how its works? I am using fiverr on Feb 8,2015. But a buyer how join this oct 2015. Fiverr totally take action on me without warning and dispute with me. That was horrible.

Date of experience: October 28, 2015
District of Columbia
1 review
3 helpful votes
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Never Again
October 27, 2015

I signed up, selected a gig, communicated with the seller, paid to place and Order--then, I could access my account (kept receiving a notice that I needed to activate my account per an activation email. I kept requesting for the email to be re-sent, it wasn't), when I logged in with my FaceBook my account showed no indication that an Order had been placed, I received numerous error messages when I tried accessing my account from email notifications (that somehow did come through). The list goes on and on. I sent emails to customer service that still have not been answered, however now that I have filed a dispute to get my money back Fiverr customer service quickly responded indicating that my account is frozen. I am done and thoroughly disappointed.

Date of experience: October 27, 2015

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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