Fiverr has a rating of 1.3 stars from 1,129 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.
This company does not typically respond to reviews
I knew Fiverr was not right after using it for 1 year. I was selling a service, "holding a sign". The unscrupuous buyer bought my gig extra and the total gig was $25. I spent about two hours of my personal time preparing for this gig delivery and delivered the pictures before due date. Three days later, I've noticed Fiverr cancelled this order and deducted $25 out of my balance, assuming refunding back to buyer. When attempted to contact buyer myself, his account was suddenly "not valid" I did some research and looked up this buyer and noticed on his instagram, he had used my three pictures I had delivered to him (me holding a sign with his instagram hashtag). I wrote to Fiverr to specifically explained to them that this buyer used a fake account on Fiverr and scammed me and that I wasn't working for free. I even sent Fiverr the three links to the post on this guy's instagram account of the three pictures he was using from me. Fiverr wrote back and said that they were going to investigate the matter and look into this this. Three days later, Fiverr got back and told me that they don't offer any refunds without saying anything else. HOW CAN THEY NOT OFFER ME A REFUND IF THIS WAS THEIR OWN FAULT? I WORKED FOR THIS DOUCEBAG FOR FREE AND FIVERR IS NOT TAKING THE RESPONSIBILITY THAT IT SHOULD AND PAY ME BACK MY MONEY THAT THEY TOOK FROM ME. I"m so disgusted by them, I do agree with you, FIVERR IS A BUNCH OF $#*!ING CROOKS!
Tip for consumers:
STAY THE AWAY FROM THIS SITE
Date of experience: October 30, 2014
Don't bother wasting your time. Maybe you'll get lucky 5% of the time. Close to fraud.
Date of experience: July 14, 2015
I'm satisfy online work.
Choose a job you love, and you will never have to work a day in your life.
Date of experience: October 4, 2019
This guy ripped us off! Be careful because guys like this are all over this site...
Date of experience: January 19, 2020
Fiverr have world's bad customer services for sellers.
They never help seller, they treat seller like nothing, they think seller is there servant, but they never thought its because of seller's good quality and hard work they are doing there business.
They have very bad policies regarding the seller.
If seller have enemy in real life and if he complaint on fiverr that he is my enemy fiverr will close the seller account.
They are giving 100% support only to the buyers not to the sellers.
Buyer can do anything to the seller, he can take work from the seller. And then ask easily for refund and post negative feedback.
Fiverr seller is giving 20% of the order to the fiverr and other payment transfer deduction but seller is not secure at all.
If i hate any seller i can make a new account as a buyer and make a order to the seller then i will contact fiverr $#*! team they will close the seller account for no reason.
If buyer is drunk he will abuse seller and post negative review without any reason and fiverr support team never help the seller to sort of the feedback issue.
Now fiverr introduce new system on ever month they check seller performance if the performance is below 90% is down they are removing his badges. BUT WHY?
If you cancellation system is weak and bad, if you dont give rights and power to the seller and you don't have solid agreements while creating order. Then why are you removing badges.
Buyer can order and he can ask refund even just minutes after order if he change his mind here seller have to pay him back and cancel the order at the same time but fiverr downs the sellers order completion ratings which is 100% BAD thing on fiverr.
MY MESSAGE IS FOR FIVERR SUPPORT TEAM. BUYERS ARE KING BUT IT DOES MEAN SELLERS ARE THEIR SERVANT, SHOW SOME RESPECT TOWARDS SELLERS.
STOP NOW GIVING MORE IMPORTANCE TO THE BUYER AS SOME BUYERS ARE GREEDY AND BAD MINDED PEOPLE.
MAKE YOUR WEBSITE AND POLICY PROFESSIONAL DONT THINK FOR YOUR BENEFITS. AS YOU KNOW IF BUYER CANCEL THE ORDER FROM ONE SELLER HE WILL USE SERVICE FROM OTHER SELLER SO IN ALL WAYS ITS YOU GUYS WIN WIN GAME.
So improve your ordering and feedback system...
Date of experience: July 31, 2018
I want impression at my fiver gig and I want order of seo work
///// please check my gig ///////
Tip for consumers:
https://www.fiverr.com/share/ZLzjop
Products used:
I will create high quality 300 social profile creation backlinks.
Profile Backlinks boost your SEO ranking and raise your brand in internet world. Profile backlinks are very important for Google top rankings. High Authority Backlinks from Worlds Biggest websites. Your site will start ranking.
Date of experience: August 30, 2021
I know people who have had really great experiences on Fiverr but mine was mediocre at best.
I will not name the Fiverr I worked with as this person truly wanted to get better BUT some of the tactics used were less than professional.
Here are some tips to watch out for...
- Make sure you know exactly what you need AND the technical language to get what you need. Most gigs will have extra cost add-ons but are vague in what they entail.
- The videos posted on a Fiverr gig sites as examples of their work are not necessarily done by that person. Make sure you ask if the sample video is theirs.
- The star rating system can be flawed. My Fiverr asked that I rate them before the project was done... they did this by closing out the project and starting a new one when I asked for fixes. This was very unprofessional and I refused to rate them until I had the finished project in hand. I think it's a way to get around the company restrictions and to get more ratings since you'll be asked again on the second project once it's finished.
- I was also pressured to give 5 stars. Once I rated (at 3 stars) I was emailed multiple times to "please change my rating". This is understandable since a bad rating can really hurt their chances of landing a gig... but I'm making you aware that it can happen.
- I was not satisfied with the end product and decided not to use it. You can get a refund if you are not satisfied but because our working relationship was positive I did not want to do this and chalked it up to the price of doing business... tax write off.
- Prices can change once you agree to your gig. I work in the same industry that I was asking the Fiverr to do work for. My instructions were clear and specific. When questions were asked if they could create an asset that was most important to my project, the Fiverr confirmed that they could do it. Two days into the project, I was told they couldn't do what I had asked for unless I paid over $100 extra... which I now know couldn't be achieved even if I'd paid... which I didn't. What I did do was downsize my request and ask for less than what I thought I had originally paid for.
- On a positive note - The Fiverr I worked with was probably green. They communicated with me extremely well and wanted to make sure I was happy. I provided most of the assets they needed so it was an easier gig than most I would think. I was very easy going with them the entire gig letting them take as much time as needed. They claimed they worked through the night and that they bought new equipment for what I was asking for. I don't know if either of these statements were true but I'll lean towards the positive.
Date of experience: July 3, 2016
Had English to Italian translation done, amazingly poor work. And the person had excellent reviews.
Date of experience: December 27, 2015
The bigest scam is fiver you must be verry carefull when you order you can lose money i lose 20$ $#*!ing site never use fiver only scamers on it
Tip for consumers:
The bigest scam is fiver you must be verry carefull when you order you can lose money i lose 20$ $#*!ing site never use fiver only scamers on it
Date of experience: February 15, 2015
Let me open by saying that I do not* leave negative reviews simply because. When I enter into a contract for business, and that contract is met with professionalism, I give the proper feedback. However, going into Fiverr.com, I was seeking to have work done on one of my many* books. The correct thing I did was look at the fiverr freelancer's options, before contacting them. (80% of them had horrible reviews) I chose the one who had only 1 neutral review. Where I goofed up was, NOT looking at fiverr's reviews overall, which were 98% negative and ALL ACCURATE. I hired a freelancer to do work for me, only to find out in a few days that the task I needed done, was an easy fix. I GOT LUCKY* - Let me type that again, I GOT LUCKY, as the seller / freelancer, agreed to cancel the contract and refund my money. And this* is where things began to get interesting with Fiverr.com.
I could not help but feel that for the work that was being offered on the site, truly professional work*, the sellers were not asking much at all. People, hear me out... YOU GET WHAT YOU PAY FOR... Yet after the cancellation, I had to GO IN again, and request a refund to my Credit Card, from the Customer Support. (Go back and read that again.) That would be like returning something to Walmart, (who entertains FAR MORE clients on a daily basis - and has a QUICK refunding process) and the Customer Service people telling you, "Oh, well to get your money back for this DEFECTIVE product, you have to go behind the store and talk to the Great Oz, who sits behind a Curtain."
People - Fiverr ONLY refunds money ONCE* if that. As far as I read, they will refund your money for a cancellation ONCE - and that is IF - and ONLY IF - the seller agrees to it.
IN SHORT...
RUN - LIKE - HELL from this site! Fiverr.com is most likey run out of someone's basement, or a small building, by people who do not have the brain power or intelligence to place the square object through the right opening. (Something we all learn as CHILDREN)
Date of experience: January 19, 2018
The company is a waste of time the support there sellers as they get a processing fee dont use them
Date of experience: July 24, 2017
CUSTOMER SERVICE IS HORRIBLE THEY MESSED UP MY MONEY AND I PUT IN 3 SUPPORT TICKETS AND GOT NO HELP $910 THEY $#*!ED UP!
Date of experience: June 22, 2016
I recently wrote a book that needed a cover and someone recommended Fiverr. I was told it was hit and miss, so I tried several designers just to see what they came up with. I figured at five bucks a pop it was worth a shot. They were all pretty terrible. It was worth a try, but I had just about decided to spend more money and use 99 Designs when I got the last cover I had requested. It was perfect and I was elated to save the $299 that 99 Designs would have cost! Then the nightmare began. Because I did love it, I purchased extra services - then the designer went MIA. After two weeks of frustration (during which I missed a deadline), I contacted customer service and at the same time sent the e-cover (which was complete) to a different designer to covert into a full print cover (he did and it was usable). Well, apparently since I purchased extra services from the original designer, my "completed" order (with the ebook) was no longer considered complete and according to customer service, I didn't own rights to the design, but if I hadn't ordered the extra services, I would have! Go figure. So not only was I now out $60 for the extras I purchased from the original designer plus the extra fee I paid the new guy to convert something apparently I don't own, but I was now also out over two weeks of time, energy, frustration and lost the design I wanted. (not to mention another $25 fishing for ideas).
As of this writing I have not received a penny back from Fiverr although they acknowledge the designer did not follow through and I'm supposed to get "something" back at some point. Although their customer service team is responsive their hands are tied. There is absolutely NO protection for their customers, and NO communication of several "glitches" in their system that can negatively impact you. I was not even able to leave a negative review for the designer since you are only able to leave reviews once the order is complete (Wondered where all those five star reviews come from? That is why!)
My advice is that if you are just fishing for ideas and have no timelines or deadlines, for five bucks--go for it. But if you need services for something that actually matters, stay FAR FAR FAR away. Fork up the cash and use a professional service from the beginning, it will actually save you both time and money in the long run.
Date of experience: July 28, 2016
I recently joined Fiverr, as a buyer. I wanted some illustrations done for my children books, that I had written. I also made some wrong moves, thinking that the sellers are honest and professionals. Two of the sellers on Fiverr, (who also had glowing ratings), are nothing but thieves. They refused to return my manuscripts, which I had also foolishly sent to them, to illustrate. Those two sellers are, 1. An Indian woman (who also used a much younger picture on Fiverr) name "aparnapandabera". Avoid this thief at all cost. She is arrogant, rude and unethical. My repeated requests for her to return my mss, were ignored by her. 2. The other seller's name is lunaitme. She is also a thief. She told me that other sellers could have "copied my manuscripts", and I am sure that she herself did just that. Both of these sellers has so called positive reviews on Fiverr. I could not leave them a negative review. Please ask for samples of their work and you will see that their actual drawings are so crappy, that even a kindergarten student can draw much better. What they do is to show a lot of vector art on their profile page and their drawing skills are so low, that you will gasp at the actual results. Any system, like Fiverr, that asks you to pay upfront (via credit cards, or paypal, or a Fiverr's account), before the artist actually does the work, is suspect. It is a great mistake, because you don't know how skilled those persons are. Many of them are not. I can do vector art myself and have also done the graphic designs, for my books. I also don't advertised myself as an illustrator, because of that fact. (And I have the books to prove my skills in regards to that fact).
I used Fiverr because it is supposed to be cheaper and save you a lot of time. I was wrong. I got quotes for those illustrations, at $550.00. I kid you not.
Another thing I find is that I could not sell on Fiverr. I tried to sell and it kept creating all kinds of problems for me. If I tried to type in my writing skills, such as creative writing, Fiverr's stupid system would not let me do that.
And last, but not least. NO SERVICE ON FIVERR, IS FOR $5.00. As it claimed. Don't believe me?, then try buying some service on Fiverr and see if you actually pays $5.00, or anything close to that amount. That figure quoted by Fiverr, is to actually get you on to that site, but the rates are nothing close to that. $5.00 is just one tiny part of the cost. If you want the full service, form the seller, then you also be prepared to pay a lot more money. Don't trust certain sellers, like illustrators on Fiverr. They can't draw and uses digital technology, to rip you off.
Date of experience: March 13, 2017
This company is a complete joke. A bunch of scam artists. I used them a few times in the past but today I had a seller that did an exceptional job and so I decided to give him a $5 tip.
Of course we all know that there is a $2 service fee on purchases. How do we know? Because it shows the $2 service fee on the order page! Logical right. You can't charge somebody a fee that they don't know about and are not shown on some sort of order/confirmation page. That's kind of... um... illegal.
So I go to give this guy a $5 tip, click all the way though (the confirmation page looks exactly like the original order page... except NO SERVICE CHARGE ANYWHERE TO BE FOUND). Then you click, they charge your credit card and the next page comes up, showing you the total price for the service, plus the "tip". In that total price is ANOTHER $2 service charge that was included in the tip charge but never shown to the user. Of course the strategy of this pathetic company is that nobody will bother to do the math when that page comes up (WHY ARE YOU SHOWING ME A SUMMED TOTAL WITH THE INITIAL PURCHASE PRICE AS A CONFIRMATION PAGE FOR THE TIP I JUST MADE?!).
I send an email to get my $2 back and this guy has the nerve to attach the terms and conditions, which shows that a $2 service fee is payable on any PURCHASE up to $40. A tip is, by definition, not a purchase jack@$$ but nice try.
This is so obviously a deliberate scam. Reeks of a desperate startup looking to inflate revenue. Must be looking to ipo this crap company so they can cash out as the "customers" leave en masse. Leave this mess of a company for the unsuspecting shareholders.
Never again, worthless scam artists!
Date of experience: July 24, 2018
Lets just say that they show you a Ferrari, but you get less than a Fiat 500...
Date of experience: July 20, 2015
$#*!ing Supporters!. Auto Responds and they $#*! each other kelvin and other bull$#*! supporters $#*! in there office girls. $#*! YOU $#*!ES!
Date of experience: November 25, 2015
GOOD WORK SIR THANKS
EXCELLENT I'M PROUD OF YOUR SIR YOUR ARE GRATE
Good job sir very good work sir.
Tip for consumers:
CV
Products used:
CV
Date of experience: May 26, 2021
You get what you pay for but did the job for what i needed.
Date of experience: August 27, 2015
No one understands English. Terrible service. Terrible designs.
Date of experience: March 25, 2014
Very bad customer & seller service. Every one should avoid Fiverr service. They are cheater.
Date of experience: May 8, 2014
Date of experience: March 24, 2017
Great Saller Best Logo Designer I Always Order From Your Gigs Bro With All File 24 Hour Express Delivery
Date of experience: September 12, 2022
Customer service? What is this? Slow and non-functional
Date of experience: August 13, 2013
Interesting for starting a new business and testing out products.
Tip for consumers:
Be careful to not overcommit yourself! And be wary of evil clients that are out to get services without paying.
Date of experience: December 18, 2014
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.