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FiverrReviews 1,136

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
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New York
1 review
3 helpful votes
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Hello World.
May 28, 2018

This platform exemplifies what it means to network. Nothing shy of brilliant, the creators are truly remarkable people.

Shenko, Incorporation

Date of experience: May 28, 2018
Illinois
1 review
5 helpful votes
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I paid actualreviewnet $565.00 for a website after using him to make a logo. He never delivered my website. I messaged him several times if 2 months and he ignored me. I finally contacted fiverr support and apparently they will not help becauSe the fiverr "gig" for too old while I never received replies back from the Actualreviewnet.

I don't understand how someone can take $500.00 from you provide you with nothing in return and keep your money. I don't understand how fiverr can not help their clients. I am going to contact my credit card for the dispute now.

Don't use fiverr but if you do do not use Actualreviewnet. I promise it's a big mistake and I can give you $565.00 reasons to back up what I said. I am so upset about this situation that I am going to build a website dedicated to this fiverr vendor explaining how he ripped me off and how fiverr did not help

Date of experience: May 26, 2018
Bulgaria
1 review
8 helpful votes
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Used to be level 2 seller there for 8 years. I had an outstanding record and one morning Fiverr decided to disable my account and all sellers within my niche the gigs were removed. Sent numerous questions to ask why did they shut me down the only answer I got is "breaking TOS". The so-called "TOS" are made in a way to punish always the seller. Nevertheless, no TOS was broken.

Date of experience: May 25, 2018
Maryland
1 review
5 helpful votes
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Terrible Policy
May 22, 2018

I don't recommend Fiverr because the sellers are hit and miss. They also have terrible customer service. Here's my experience:

Their refund policy is upsetting. I cancelled an order **respectfully** and successfully. The money is sent back to my account. There is nowhere in the help center for refunding the money back into the bank. Found it on the forum I should go to customer service. I submit a ticket, there is no confirmation email nor does it show up on my requests. Maybe that is a bug on my end, but that doesn't change the fact that it was still sent *successfully*. I wait more than 48hrs for Fiverr to reply, but there is nothing in my email. I take to PayPal for help. I message Fiverr through PayPal and they give Fiverr 48hrs to reply but again they ignore it. I wait about 72hrs and I escalate the issue with PayPal. Finally they respond and what they say is *we have disabled your acccount* for escalating the issue with PayPal. Great. I don't care at this point, I want the money back. I'm never using Fiverr again. I submitted another ticket so hopefully they'll reply this time. There's still no confirmation email and it's not showing up in my requests in the help center. I'm just so infuriated.

Date of experience: May 22, 2018
India
1 review
6 helpful votes
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Mostly because of buyers who want that someone work for them for free. They order first after getting the results they will just start the dispute as work not completed such that they get refund or either they will give the bad review.

Date of experience: May 22, 2018
Arizona
3 reviews
7 helpful votes
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If you are a freelancer who likes having 20% of your earnings taken from you for each order you get, Fiverr is for you. If you like building an entire client base from the ground up for years and then having them all stripped away and your account blocked for no reason, Fiverr is for you. If you want to complete hours and hours of work, only to have the customer cancel the order once they've received said work (essentially for free now) then Fiverr is for you. This company has screwed me so many times I can't even count them. I had 100+ five star reviews, several orders a day, and happy customers. Then they decided my editing services didn't align with their standards anymore and shut me down in a matter of a day. Never contacted me, just erased me. Thus, I lost my main source of income. They are the worst platform for freelancers that I have ever seen. Totally and completely unethical company who takes a huge part of your earnings even though you do 100% of the work. This company is a leech on the hardworking freelance world. STAY AS FAR AWAY AS YOU CAN!

Date of experience: May 14, 2018
Bangladesh
1 review
9 helpful votes
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I am 10 years experienced freelancer. I was working on fiverr for 1 years. I have all 5 stars reviews with excellent comment. But suddenly my they deactivated my account telling me I violated their terms of service. But when I asked them how I violated terms of serivce and please give me details, they stopped replying. It is not a safe place for freelancer I think. It can't be good for buyers also as fiverr is good for less experienced freelancer for cheap price. A buyer may use less experienced freelancers for price, but it won't be good for your site. As they are less experienced, they will destroy your coding quality.

Date of experience: May 13, 2018
Canada
1 review
3 helpful votes
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I just had the worst experience ever with Fiverr. Did this happen to anyone else I? After seller stretched me out 4 extra days submitting beyond amateur work, I cancelled the GIG (after I warned the seller of this). The seller went rage on me. He has been stalking me all social media, he sends me emails and has threatened to ruin my business. All the seller insisted on was a 5* review even though I didn't feel that to be true.
I approached fivver and noone has contacted me back. The seller got even more upset at one point I'm presuming after Fiverr contacted him.
This site is going to crash. It now has so many fake people posing as pros when they're not even close to it. It is misleading buyers. It's a site that promotes garbage quality work for dirt cheap pricing from 3rd world countries. Noone is tracking authenticity.
I'm done with fiverr.

Date of experience: May 13, 2018
VE
2 reviews
1 helpful vote
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It's difficult
May 11, 2018

Fiverr.com can help you build recognition as an independent sales person in your niche market and is a very easy website to use and the communication from staff is friendly and conversational.
A cont of Fiverr is the limited ways to get paid, mostly relies on Paypal with additional fees.

Date of experience: May 10, 2018
India
1 review
1 helpful vote
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FIVERR FRAUD COMMENT
Yes, definitely fiverr is a great scam community. Remember fiverr moderators are very cheap and irresponsible. They are always for byers side becoz

If buyer dispute payment from paypal then your money deducted from your fiverr wallet and money will be refunded to buyer and, our work and time goes

Waste. I have requested and created ticket too much time but they were never responded correctly. In last i leave hope to get money back. And i lost

My $65. In my suggestion to all seller dont sell your service in fiverr, search other best communities. Your money is not safe in fiverr and there

Are many strict rules provided day by day for sellers on fiverr. FIVER IS FRAUD COMMUNITY.

Date of experience: May 9, 2018
Israel
1 review
10 helpful votes
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Fiverr sucks
May 3, 2018

Due to the New TOS they won't care if you spent 4 years from your life in fiverr and have more than 2000 reviews, in the first second you getting complain from buyer they will remove your level and block your account in the next time.
$#*! you fiverr.

Date of experience: May 3, 2018
New Jersey
3 reviews
11 helpful votes
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I really like Fiverr. I use the site all the time for various needs related to my business including voiceovers, social media graphics, web design, Google indexing, Logos, ads, etc.

I have been pleased overall and there are a few freelancers I use on a regular basis. Just make sure you check out the person's profile. I tend to use Level 1 and Level 2 sellers. I've only had a few gigs that didn't turn out the way I wanted, but overall, I've achieved a lot of goals through Fiverr and plan to continue using the site.

Date of experience: May 2, 2018
Algeria
1 review
4 helpful votes
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I created a fiverr account and I purchased a service and I waited for the service to be received to close my account.
I do not know why
My money was stolen
Do not waste your time

Date of experience: April 30, 2018
India
2 reviews
6 helpful votes
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Horrible place. It charges money and gives nothing back and it's not improving.If I complete a $10 job it takes $2 from it and also I have to wait 14 days to redeem my money.

Date of experience: April 30, 2018
GB
1 review
6 helpful votes
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Most enquiries ask endless questions and ask for highly involved tasks to be completed, but then never actually book. The small number that do book, specify the tasks extremely nebulously and then deliberately request endless revisions to try and push your buttons and waste your time. Save yourself agro by finding quality individuals who respect you in business.

Date of experience: April 29, 2018
Florida
1 review
2 helpful votes
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You would think that will all the money Fiverr gets they would get a better developer to help with all the horrible and crappy programming this site is the worst and so confusing, now they updated it and it's even MORE confusing. I don't get it! How does this happen- if it was not for such affordable work I would NEVER get back on this site

Date of experience: April 27, 2018
Australia
1 review
2 helpful votes
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After an appallingly bad vocal recording this site still hasn't managed any meaningful dialogue nor a refund. Truly a ship of fools.

Date of experience: April 26, 2018
Malaysia
2 reviews
8 helpful votes
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Has improved
April 20, 2018

Fiverr to me has improved alot during the past year in terms of banning sellers. Etc I will recommend to anyone now. Especially sellers.

Date of experience: April 20, 2018
Italy
1 review
3 helpful votes
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It wastes time
April 19, 2018

The site is potentially interesting but there is no control by those offering the service. So I found myself paying for the construction of a website that 3 months after the deadline not only was not delivered to me but the one who was dealing with it has disappeared by deleting her account. I wastes so my time and money as well because the guy askd me to buy the adress of it. Fortunately, at least I was repaid by Fiverr for what I paid to them, even if the repayment procedure is not at all immediate.

Date of experience: April 19, 2018
South Carolina
1 review
5 helpful votes
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The quality of my logo design was LAUGHABLE. A kindergarten class with a bucket of fingerpaint could have designed a better logo. I found the font used on a website that stated not for commercial use without paying for a license and the graphic was an absolute joke. It only takes one negative experience to lose a customer forever. Fiverr needs to have these "graphic designers" submit a resume and ORIGINAL work done. The portfolio I viewed was NOT the designer's work. There is no way. I don't leave reviews often but when something is THIS bad, I feel compelled to keep others away from nonsense. Now I'm out 42 bucks.

Date of experience: April 14, 2018

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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