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FiverrReviews 1,140

1.3

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
181
returns
212
quality
261
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GB
1 review
5 helpful votes
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We wanted a logo and went to the first person who had hundreds of positive reviews and appeared creative. What we got was a quick photoshop at best, so after waiting days for revisions, we cancelled the order.
Then I discovered you cannot get your cash back but have to use it on fiverr. Fiverr keep their fee.
I tried again, with even worse results.
I was initially excited by this concept but it is obviously the gigs are set up by people who have zero creativity and could be children making some pocket money. All you need is a few logo making apps.
The customer is not protected at all. There is no guarantee of quality of the work. You will not see your money again. AVOID at all costs. A total waste of money.

Date of experience: May 3, 2017
Ohio
1 review
6 helpful votes
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Stupid.
May 2, 2017

I put an offer and specifically asked for examples of previous relevant work. Got 21 replies, 0/21 replies provided an example. WTF. I wasn't offering $5, I was offer an ongoing monthly contract worth hundreds to possibly thousands and not one person read the request properly. It was a short request too. No longer than this review.

Date of experience: May 2, 2017
California
1 review
6 helpful votes
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NO CREATIVITY
May 2, 2017

I would give less than 1 star if I could. I used this site for a flyer design. You have to be a graphic artist to use this website. I mean you must explain everything to the point that seller expects you to draw what you have in mind. They have no creativity. Absolutely NONE. And if you are busy for a couple of days forget it. THEY WILL CLOSE ORDER IN 3 DAYS. And thats it. YOUR done. MONEY GONE. I would not recommend this site to any one.

Date of experience: May 2, 2017
California
1 review
4 helpful votes
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Fiverr Sucks
May 1, 2017

This site is the worst. Most of the sellers are very unprofessional. Communication is very difficult you go back and forth achieving little. I can say you get what you pay. Fiverr administrators give a F* when it comes to cancelling your orders. They simple decline your request and refer you to their policy. And if they do cancel your order, they give you credit on their service offered but they won't credit your money.

Date of experience: May 1, 2017
India
1 review
5 helpful votes
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Fiverr works great for small gigs where the provider has to put in only little effort to complete your gig. If something has to be developed from scratch then it is a bad fit for Fiverr. Even if the job is small. Learning how to do it well takes ******* hours. The measly pay of $5 to $50 per gig works for the provider only if he/she is reusing 95% of something they have already made or something that the provider is very familiar with.

Don't expect the provider to spend lot of time on gigs this cheap.

Date of experience: April 27, 2017
North Carolina
1 review
2 helpful votes
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This
April 25, 2017

I had got my app done threw fiverr and after I had made a payment and got my app done threw the developer. My app started to $#*! up like it kept freezing, loging me out I keep contacting my developer to find out what is the problem with my app she checked and claim that is working fine on her end then she try to get more money out of me and told her no I had paid you the money so I had contacted fiverr and they never respond back before she try to get more money out of me before she even started on my app she had cancelled out one of the orders and send another invoice for me to pay and I paid the second time but not the first it's because she had messed up on the first invoice she send to me. This is worst company I have ever delt with not anymore I gureety these seller off of fiverr probably don't have license to do anything. Very horrible company never in life again

Date of experience: April 25, 2017
New York
2 reviews
6 helpful votes
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We were using some of there freelance writes to help with copy for our website sfelectronics.biz and we found out the writer was copying another website word for word so we asked for a refund. Fiverr instead blocks us from using the site. There a joke

Date of experience: April 25, 2017
South Carolina
1 review
4 helpful votes
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BUYER BEWARE
April 25, 2017

The people that advertise, don't deliver on-time and most of the "actresses" who say they'll do a product review don't advertise that they prefer to pick and choose their jobs no matter how respectable. SO, you've wasted your money and your processing fee because FIVERR doesn't refund processing fees and your time waiting for a response is also lost. The last 4 experiences I've had have been crap. The first time I used it the results were great, but I won't be back. It's not worth the aggravation and time. I can hire locally and actually get someone who will ACT.

Date of experience: April 25, 2017
GB
1 review
3 helpful votes
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Stay away from these on Fiverr, fake reviews, they don't have strong skills and the lie a lot

I wasted a lot of money with these

Date of experience: April 22, 2017
Maryland
1 review
2 helpful votes
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I purchased online services from Fiverr for tshirt design. The seller waited until the day the project was due to send me thrown together image after thrown together image - no real thought given just to meet the deadline and get paid.

After going back and forth with the Fiverr Seller and Fiverr, to get a refund after the seller did not deliver as promised by the deadline. The seller then held my images hostage because I did not give him a perfect 5 stars in all categories (have screenshot), Fiverr cancelled my account in the middle of other gigs (email messages) I have going on. They did not refund me for 2 of the projects that were ongoing. I did not violate the terms and conditions I STATED the options I had for recovery. Fiverr didn't like the fact that I kept pressing the issue to get my money back so now they are retaliating against me.

I have a screenshot where I was told, by the Fiverr customer service, that filing a dispute was against the terms (I have screenshot of the seller filing the initial dispute)and then Fiverr deactivated my account in middle of a website being built and an image design. Fiverr has bullied me after I was bullied by their seller. In the many screenshots, I have one where the seller told me I was wrong in what I wanted and told me what I should have asked for. He then sent me what he wanted me to have and said, "here take it". The image he sent was not a complete image with just the word mother. Because both the Fiverr and Fiverr seller have both tried to strong arm me for standing up for my rights I am being punished by having my projects shut down in the middle of them. Then Fiverr has not refunded all my money that is owed to me. I had to contact my bank to have them step in.

As Fiverr is again unwilling to see the error in how this issue was handled and now my project is dead in the water. I am going miss my project deadline, have to find another graphic designer and I am loosing days worth of web design work that was cut short due to Fiverr overacting.

This all started because the seller wanted a higher rating then what he earned with the quality of his work and service he delivered to me.

Date of experience: April 17, 2017
Georgia
2 reviews
2 helpful votes
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I give this company a 'O'. There site is not set up for you to make changes to an order like "remove" or "go Back" so you can customize your ordering. The order was placed and then a conversation between us and the seller went back and forth. The seller whining about his rating will go down and so he disputed our cancellation. We placed 2nd order so that the order we wanted happen. But the 1st order was what caused the problem. A month later the refund had not happen and now they just want to give store credit. We will not be placing any orders with this company... EVER! We suggest that noon else do either.

Date of experience: April 17, 2017
GB
1 review
1 helpful vote
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Paid £25 for a logo. Fiverr.com told me they never recieved my cash despite it clearly coming out of my account. Email correspondence always just said that they're looking into it. Never was sorted out. Never receieved my logo. Never got my cash back. Absolute cowboys running this site. AVOID AVOID AVOID!

Date of experience: April 16, 2017
Florida
2 reviews
8 helpful votes
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As a seller you risk not getting paid. No matter how much effort you put in, the buyer can cancel their credit card or Paypal charge and Fiverr will not file an appeal to the credit card company. Instead they say "we didn't get paid either" even though as if that makes it alright that you wasted hours. Then as a buyer if you get subpar work there is no way to force the seller to fix it. Seems like it is all about Fiverr maximizing their money and providing little in terms of customer service.

Date of experience: April 15, 2017
Canada
3 reviews
4 helpful votes
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Stay away
April 13, 2017

I ordered 2 gigs 1 day later Fiverr customer support cancelled the order and refunded me back to a credit not to the way I paid. They even kept 1.00. Great way to keep customers. My first time and my last.

Date of experience: April 13, 2017
Pennsylvania
2 reviews
1 helpful vote
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I requested a wordpress management site. The website developer could not do the job. I requested the job to be cancelled because the website developer did not complete the order. Well, she hacked into the FIVRR account and marked the order complete and gave herself a great review and a 5***** rating. My account was deactivated, when I filed a dispute claim, I received an e-mail from support with defective links so that I could not respond back with the items they requested to authenticate the account. The items that were requested to authenticate my account were inappropriate, they wanted a copy of my passport or other government documentation. Also, they wanted PayPal information which was never associated with a FIVERR account. This is an inside job because the support team sent me the phony links and locked me out of the Fiverr account which has the order number. The order number was needed to continue my complaint through the system. This horror story continues...

Since I had requested a Wordpress website, I gave them access to my existing Wix website passwords. Bad idea, when I went to access my old websites, girl_website had locked me out by changing the passcode in retaliation for my filing a dispute. The final insult was when I went to use my G-mail account which is used to sign into Fiverr, they had deleted my G-mail account. I had to contact G-mail to restore the 4 accounts they had deleted to thwart my attempts to contact them. Therefore, a total of 6 accounts that had to be restored because of a simple refund request.

Finally, instead of refunding my money, they want to give me a balance. Would you want to deal with them after this journey of deceit and fraud? They are the masters of elaborate deceit and fraud, practice makes perfect. They are waiting for their next victim. Do not let that person be you.

Date of experience: April 13, 2017
Pennsylvania
1 review
1 helpful vote
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Resume
April 12, 2017

I ordered a resume from booms a and sent two pretty complete resumes. It really just needed to be formatted and a cover letter which was originally listed in the price. She claimed my resume is"complex" and asks for $55 more dollars. The one resume had all my job info and the first was the exact same thing with one less job written by a professional years ago. I just wanted an update. So of course they put in your fivrr account and not your credit card. It's a scam to steal your money. She had no intention of doing the job. A high school student could have done it. I was just busy and wanted someone to do it for me. Now I am out money and I have to do it. Life lesson- avoid fivvr or is it scammer?

Date of experience: April 12, 2017
Colorado
3 reviews
4 helpful votes
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Please Avoid
April 12, 2017

As a seller:

-They take 20% of what you make

-There are too many factors that could cause your account to close WITH FUNDS IN IT

-There are fake buyers on the site that try to ruin your reputation

-They don't even have a number you can call in case something goes wrong, you can only create a ticket and pray someone actually helps you

-When doing things like trying to receive your funds via Direct Deposit, they send you to a scam website called Payoneer.

-Payoneer will take the left over money after Fiverr takes their 20% and their customer support? Dear god look at the reviews on that site. It's horrifying. And personally, I am out of money due to this exact situation.

-You will never see any money. Regardless of if you do direct deposit or not. Most people on the site are from 3rd world countries, selling things that are completely underpriced for the amount of work you do, meaning you will never get a fair price for your work- after all most buyers obviously just want "cheap labor."
And after all of these fees are deducted, what are you left with? Really think about this. 50 cents an hour depending on the job?! That's not a living, and it's not even a side job.

-Please find another way to sell your gigs don't use Fiverr and avoid Payoneer like the plague.

-I wish I would have heeded the warnings of all the other bad reviewers before I wasted my time and joined this site, please don't be like me. Learn from my mistakes.

Date of experience: April 12, 2017
Massachusetts
1 review
3 helpful votes
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No customer support of my issues. I only received one email and it was a lame excuse for not refunding my money. My response with a question in my email was never returned. No further tickets were answered.
I went to my cc company to report a dispute and they filed it. Fiverr answered but did not provide a reasonable answer except to close the dispute with my cc co and to only use fiverr c/s to resolve issue. Which does not work obviously.
How ridiculous but true. I will be filing more complaints with FTC and my state's Atty gen.

Date of experience: April 7, 2017
GB
1 review
3 helpful votes
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Scam
April 6, 2017

Scam scam scam avoid Jessica_lanessa. She is a scam artist. She took my money twice and didn't give me the product as promised. I'm so furious

Date of experience: April 6, 2017
Germany
1 review
5 helpful votes
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Buyer ordered something from me. I delivered. Buyer was happy. Order was completed. Buyer cancelled the order and got the money back. Buyer has my work and his money. I have wasted time and no money. Great seller security fiverr!

Date of experience: March 30, 2017

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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