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Fiverr

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Wisconsin
3 reviews
5 helpful votes
Follow Nato J.
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Skeptical as i am, I hired 5 designers all of them did horrible no effort work, was told i have to accept and they get to keep the money. So nothing I can use and they keep the money. Mind you every artist of the 5 uses extortion techniques, You buy 3 logos they only show one and say they will give you the other 2 only if you accept the order and rate 5 stars.

All in all they took our companies money not a big deal. Was worth it, to know I shouldn't ever use them. Is hard to remain professional when I've never had training on how to handle extortion of services.

Date of experience: July 2, 2017
GB
1 review
2 helpful votes
Follow Daniel H.
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The sellers on Fiverr are unprofessional and mostly just simply scammers. The sellers are aggressive and use abusive language because they know Fiverr will support them. Fiverr charge commission from both sides from sellers and also from buyers. I ordered on Fiverr simple Forex indicator and when the seller was unable to complete order he said me literally "go $#*! yourself!" Even I reported the seller behaviour, Fiverr didn't anything and seller continue selling. Many gigs are from the same sellers or even Fiverr own accounts pretending the sellers.

Date of experience: July 26, 2017
Illinois
1 review
3 helpful votes
Follow Afram N.
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This is the last message I sent to Fiverr.com;

I placed an Order: #FO18F694D1A5 with graphics girl, she sent me a logo I did not like at all, very poorly designed, not only that; but even my first name in the logo is spelled wrong.
I sent her more than three messages, she never replied, then I sent you guys two messages, again no reply from you either, it seems to me that you collect the money but you don't deliver.
I will wait two days, if I don't hear from you then; I think you leave me no choice but to contact the proper channels to resolve this issue. Also I will leave a detailed review with the design for people to see.
I want my full refund of $27.00, Because I have been in business for 35 years and never encountered cons like you guys.
Your reply is appreciated.

Never deal with these guys, unless you want to throw your money away, and get nothing..

Date of experience: June 15, 2018
Alabama
1 review
7 helpful votes
Follow Treyvon M.
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0 stars if i could
May 19, 2015

Not only is The customer service is atrocious but they guaranteed that I, as a seller, would get my money 14 days after the sale. They pushed back my payment, then they didn't pay me on the day i was supposed to get the money. I would suggest only buying from Fiverr and only from those you trust because they won't give you a refund if you don't like the service.

Date of experience: May 19, 2015
Canada
2 reviews
4 helpful votes
Follow Alexa V.
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It all depends on what kind of fiverr gig provider you find as there are honest people and then there are useless con artists that will just waste your time. However Fiverr always refunds you if you are not happy with the gig you purchased.

Date of experience: July 24, 2013
India
1 review
0 helpful votes
Follow Devin B.
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Been working as a freelancer for over 11 years and working thru fiverr since 2013. The just cancelled a completed order from the work of a customer even without intimating. When questioned raised racist comments about my identity and integrity based on my country of origin.
The answer is "if a customer complained about a seller, even without inquiring, they will cancel the order invariable of it is a worthy complaint" and wont consult will a seller as they see sellers are always wrong!

Date of experience: December 14, 2020
Australia
2 reviews
0 helpful votes
Follow Alfred H.
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We are buyers. This is a story about losing customers quickly.
Teh first impression is that the site is nicely organised and its quite easy to find the right candidate(s). We negotiated our first project with a seller. All good. Seller sent an offer. Great.
We are not able to Accept the offer. Weird. We jumped through a few hoops, discovering that we had to complete some more details. Fine.
But we are still not able to accept the offer. Then we discovered that all messaging is blocked.
Ploughing through forums (always a bad start in our view) we understand that Fiverr has an anti-spamming policy. Which is admirable. We had a negotiation with one person, resulting in an offer. Thats not spamming.
Then we tried to lodge a support case but could not proceed because we didn't have an order. Correct, we can't accept the@#$%&* order.

We simply closed the account. Can't be bothered wasting time on a platform that aims to throw up barriers every step of the way.

Date of experience: January 13, 2023
California
2 reviews
6 helpful votes
Follow Pippi L.
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Horrible Service!
September 17, 2015

I tried to make a new logo for my company. I thought I can save a lot of money by working with the graphic designer at fiver.com. However, the quality of service was horrible. The designer didn't follow my request at all. She created something totally different from my re quest. Although I was upset, I asked to revise the logo politely and gave my direction very precisely. At that time, the designer gave me something outrageous; just trying to piss me off. In stead of responding back to the designer, I requested fiver.com to refund my money. However, the customer service ignores my request for a week now.

Date of experience: September 17, 2015
GB
2 reviews
12 helpful votes
Follow jhone m.
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Totally SCAM.

1. They take 15 or more days for paid to seller.
2. They cut more than 20% commission every single sell.
3. Too many Seller make copy but they didn't have any qualification to work.

And many more. Just avoid.

Date of experience: January 3, 2017
Florida
1 review
1 helpful vote
Follow BOB R.
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I have not use them for over a year so it's conceivable that things have changed.
Spoiled by success?

I have used this service more than 20 times for very VERY good work. The few times it wasn't up to par, I would get a refund.
The only way I can explain so many bad reviews is that buyers were not careful and so got connected to bad providers.
Nevertheless use common sense and you will more than likely also end up wanting to write a good review.

Date of experience: June 6, 2017
AE
1 review
3 helpful votes
Follow Ali L.
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Fiverr has a bunch of unprofessional freelancers, very bad services and output. I belive that the reviews are fake. They are spending millions on advertising the platform, but it's really bad customer support and bad services. I don't recommend it at all.

Date of experience: June 22, 2022
Canada
1 review
3 helpful votes
Follow Hre M.
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Fiverr is a scam
August 13, 2016

The site search is not accurate and doesn't capture the tags of all the gigs, and they preach about this proudly proving that they are boosting the sellers who they want (their friends) who mostly don't have high quality products to offer especially in the promotion field. And what's proving clearly this too is that they feature their friends sellers gigs, and giving false unprofessional excuses to the real top sellers just for closing their accounts. Fiverr will fail...

Date of experience: August 13, 2016
Germany
14 reviews
184 helpful votes
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Brilliant!
May 3, 2015

Fiverr.com is an awesome place to find small services, like videos for valentines day and christmas, eBooks, etc.

The idea is brilliant however some sellers are simply trash. It is not Fiverrcom 's fault but that ruins the idea sometimes.

Date of experience: May 3, 2015
Estonia
1 review
9 helpful votes
Follow Monika A.
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Crap
August 14, 2015

Extremely disappointed. Sellers make the proposals and cheat you. Promising everything, delivering just fraction of the order and promise. 5 star rated people deliver extremely low quality work asking 180 EUR for this, delivery is late even with 2 weeks delivery time. I am not able to cancel the order. I am not able to get my money back and the support does not answer. Never again!

Date of experience: August 14, 2015
GB
1 review
1 helpful vote
Follow Francesca L.
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Unfortunately the final order wasn't as I'd hoped it would be. I found that my seller did not speak native English, the language was repetitive, passive and there were some grammatical errors in my CV. The order was not delivered within the set time frame and looked rushed when it did arrive. No covering letter was provided. Price seems too good to be true and it is.

Date of experience: June 16, 2017
India
1 review
5 helpful votes
Follow pratik b.
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I have done a task of small web development and seller get the work and also give me good review after 2-3 day the seller cancel order and my money taken from my account.
And i have contact fiverr support but that support say me they can't do any thing

Date of experience: March 19, 2016
California
1 review
5 helpful votes
Follow nina e.
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I could not login onto the site as the green login button is not working. Emailed customer service and they are telling me that I have a duplicate account that locked me out. This is outrageous. How can i possibly have 2 accounts. Instead of fixing the issue, they cancelled my orders. Avoid this site as the customer service is horrible and they should really find a better website designer.

Date of experience: June 6, 2016
Massachusetts
1 review
3 helpful votes
Follow William N.
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No customer support of my issues. I only received one email and it was a lame excuse for not refunding my money. My response with a question in my email was never returned. No further tickets were answered.
I went to my cc company to report a dispute and they filed it. Fiverr answered but did not provide a reasonable answer except to close the dispute with my cc co and to only use fiverr c/s to resolve issue. Which does not work obviously.
How ridiculous but true. I will be filing more complaints with FTC and my state's Atty gen.

Date of experience: April 7, 2017
Texas
1 review
4 helpful votes
Follow Nathan M.
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I have yet to enjoy working with this company. Our of 5 hires, none completed their work properly. From Logos to websites and stationery, the sellers know how to work you to get positive feedback. If you are not completely satisfied, DO NOT COMPLETE YOUR ORDER. The worst scammer asked us to allow them to complete an order later because a relative had been in an accident. In exchange for a positive review, they would do additional work at no charge. We have heard more than enough. Do not use this company!

Date of experience: July 18, 2017
California
1 review
0 helpful votes
Follow Carl R.
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Frustrating. The people performing the work are good. My comment is about the issue that I am not a Robot check system. It is broken. I clicked on 50 images. Felt like a Pavlov dog. For such a professional site the people running need to take have one of the Fiverr designers fix the site as they can't seem to create a site that is functional. I am done with Fiverr after my first project is completed. Bottom line is simple, the people doing the work on Fiverr are great and like to work with them but the people running the program can't seem to create a platform that works properly. Too much hassle to log in over and over and over just to respond to a response. Sorry I am not a Fiverr Pavlov dog. Training is over.

Date of experience: June 8, 2017

Overview

Fiverr has a rating of 1.6 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fiverr most frequently mention customer service, credit card and low quality. Fiverr ranks 107th among Freelancing sites.

service
278
value
268
shipping
176
returns
206
quality
254
This company does not typically respond to reviews
+147