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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    262
  • Value
    252
  • Shipping
    163
  • Returns
    191
  • Quality
    238

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
37
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
See positive reviews
Top Critical Review

“The WORST FREELANCER SITE ON THE INTERNET”

Carlita S.
11/14/24

If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.

Date of experience: 11/14/24
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Reviews (1,128)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user ikel7
Wyoming
1 review
5 helpful votes
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May 26th, 2018

I paid actualreviewnet $565.00 for a website after using him to make a logo. He never delivered my website. I messaged him several times if 2 months and he ignored me. I finally contacted fiverr support and apparently they will not help becauSe the fiverr "gig" for too old while I never received replies back from the Actualreviewnet.

I don't understand how someone can take $500.00 from you provide you with nothing in return and keep your money. I don't understand how fiverr can not help their clients. I am going to contact my credit card for the dispute now.

Don't use fiverr but if you do do not use Actualreviewnet. I promise it's a big mistake and I can give you $565.00 reasons to back up what I said. I am so upset about this situation that I am going to build a website dedicated to this fiverr vendor explaining how he ripped me off and how fiverr did not help

Date of experience: May 26, 2018

Thumbnail of user lilb7
Macao
2 reviews
5 helpful votes
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August 26th, 2017

I am the seller of fiverr, all fiverr cares is how much commission they will make from each transaction and how to keep sucking money from buyers, they don't care about the quality, the service and they treat sellers like slaves with no customer support to sellers at all. There are many great and nice buyers. But some buyers are abusing the system but Fiverr does not care as long as they get the commission. Fiverr does not show any support on sellers and will delete their accounts anytime and freeze their income with no reason. Fiverr also choose emails to reply. They do not reply any emails that challenge their systems.

Date of experience: August 26, 2017

Thumbnail of user petrak4
GB
1 review
6 helpful votes
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January 16th, 2017

If you use Fiverr gigs, you can be sure one of these masters will destroy your business at all. People on Fiverr are completely incompetent and only try to scam buyers. Fiverr is the only scam. Fiverr support helps only robbers because Fiverr people are robbers as well. Fiverr is like roulette when you hire "experts", but it always will end as a disaster for all buyers.

Date of experience: January 16, 2017

Thumbnail of user dinal9
Canada
2 reviews
8 helpful votes
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March 27th, 2016

Purchased premium package for a "killer logo" x 3 with unlimited revisions, Facebook avatar and stationary, from nicholas_design. Stay away and find another source.

There was a huge language barrier that did not allow for clear communication. I even used an online translator to try and explain to him in Vietnamese. No idea how this guy got 5 stars. It must be "fixed"

Customer service does not exist. I believe they are in India or some 3rd world country as well. Felt as if I was speaking with a robot that sent out standard paragraphs.

In the end I used an online logo maker paid less and was 10 times happier with the results.

Date of experience: March 27, 2016

Thumbnail of user arthurk22
Georgia
1 review
6 helpful votes
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April 16th, 2015

Everything is wrong. It's not like usual freelance site.
Reviews are untruthful,
My experience was: price per service was changed, order marked as done, but wasn't, asked for more time, in month still not done. Seller account after closed.
Fivver didn't let me to leave review and didn't suggest to do this.
Customer support decline to cancel order.

So total cheating, just happy that spent $30, small amount

Date of experience: April 16, 2015

Thumbnail of user randyo1
Massachusetts
3 reviews
35 helpful votes
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September 4th, 2010

Great little site to get things done cheap. Sometimes you run into the issue of not dealing with professional people but this much is to be expected. Youre paying $5 afterall. Overall not a bad joint.

Date of experience: September 4, 2010

Thumbnail of user mandys156
California
1 review
1 helpful vote
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May 31st, 2021

I am writing as a seller. My overall experience with this site has been awful, and if I wasn't desperate for money I would quit using it immediately. They keep a relatively large portion of a creators' sales, which sucks because we already usually work for way less that minimum wage. They force you to show content on your profile so if someone purchases a service requiring you to make something weird or gross you either lose seller rating by canceling or are forced to display it for the world to see. They monitor every conversation and frequently go through your private conversations without any prior warning. If a buyer cancels when you're almost done, even if you sent them the work in partial, they get a full refund and you've now put in hours working for nothing. They don't care about their sellers, they're taking advantage of artists and people with talent who need any money they can get.

Service
Value
Quality

Date of experience: May 31, 2021

Thumbnail of user nettiet3
Michigan
40 reviews
161 helpful votes
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September 29th, 2022

I totally gave it the benefit months back, when I created a Seller profile for my professional voiceover business. Figured make few side hustle dollars with a client or two... until I discovered its a total mess. I swear the MOD or what ghosted the platform over time, because half my profile was wrong or missing info. Had to dig and waste time editing that didn't take. Just site errors to 'try again later' bs. Then locating support also wasted time. I swear half the users are nothing more than fake profiles who claim $100K earnings probably copy pasted or embedded from some other site

Tip for consumers:
Don't bother, it's an unattended mess

Products used:
Buyer Seller platform

Date of experience: September 29, 2022

Thumbnail of user tonyb53
Arizona
1 review
3 helpful votes
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April 24th, 2013

I think this is a great idea. There are a lot of talented people out there who are looking to promote their talents and abilities. For me, it was a great site to get people to help me build an internet presence. Very competent people are out there. You're $$is protected until the job is completed. Beware of sellers who do not communicate with you or ask for your email and instruct you to send monies to THEIR Paypal acct. My best advice is to do your homework. Don't spend $5 until you have checked the reviews and made sure the seller is legit. If you cancel an order, your $5 will still need to be spent on the fiverr.com site. Hey, have some fun. Have someone write you a poem, create a tag line, make you laugh, cheer you up or write your name with fruit!

Date of experience: April 24, 2013

Thumbnail of user wakadalam
Mauritius
1 review
7 helpful votes
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September 9th, 2017

I was shocked to find so many negative reviews about fiverr on this website! I've used many freelance sites, and fiverr is by far the best so far! Of course if your services are poor as a seller, your experience HAS to be poor, if you're poor in communication, interpersonal skills, and SPOTTING the right seller, well, as a buyer you will have poor experience. First 6 weeks on fiver and I'm making over $1000 with extremely happy clients, just unbelievable. I believe if those who are great or satisfied with fiverr were to be compared or to comment here, 5 stars would surpass - if fiverr wasn't great, it wouldn't be growing, as it is, evidently. Buyers & Sellers, Fiverr is the best.

Tip for consumers:
Because you failed to get your work done with one seller doesn't mean that the entire business system doesn't work, Try a better Seller, it is simply how life works.

Service
Value
Shipping
Returns
Quality

Date of experience: September 8, 2017

Thumbnail of user ttoshiq
India
4 reviews
1 helpful vote
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August 1st, 2021

Excellent app for freelancer. A wide range of skilled people, from affordables to high quality professionals all sorts of projects. I salute the makers. Thank you for helping towards my creative ideas coming true. While supporting young up and comers and industry professionals sustain careers in their given fileds of expertise.

Date of experience: August 1, 2021

Thumbnail of user tomm1243
India
2 reviews
5 helpful votes
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March 28th, 2017

I needed a logo for my business ( I run an IT consulting bsuiness) and contacted several guys to do the work for me. Honestly speaking, many of the freelancers working on there have vey limited skills. Watch through their portfolio to figure out if they offer what you're searching for!

Anyway, I found a great guy from Sri Lanka and he did some fantastic work. Smooth transaction by FIVERR. Would do it again!

Date of experience: March 28, 2017

Thumbnail of user wappyt
California
3 reviews
2 helpful votes
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November 24th, 2021
Verified purchase

I joined fiverr years ago at the recommendation of fellow authors. I hired several people to submit to newsletter promotion sites to save time, but 99% of these sites did not list my book which of course there's no way to know until the day of your free ebook promo. I also purchased some blog ads, but received no sales, making me think these author blog sites do not receive much traffic. The problem is that the site demands a review of a sellers services well before you know the real outcome which skews reviews positive. The only seller I'd really recommend for author promotion is BKnights. I've since deactivated my account. Not wasting any further money here.

Tip for consumers:
do your research outside just reading on site reviews before buying

Products used:
author promotional services

Service
Value
Quality

Date of experience: November 23, 2021

Thumbnail of user akshayl
India
1 review
0 helpful votes
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July 26th, 2017

I met a seller on fiverr for 5$ gig and he gave me spam contents. I made a complaint to fiverr support and they have given immediate response to my problem and return my money on my shopping cart at the next day. So I personally have trust on fiverr support. They have really done a great job for me.
Thank you!

Date of experience: July 26, 2017

Thumbnail of user guyo8
North Carolina
5 reviews
39 helpful votes
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September 13th, 2018

I have been a long-time user of Fiverr and I have found among their providers some excellent resources. However, they have recently gone on a greed trip and are no longer worth it. Here is a real-life example of a $10 gig that I recently purchased. On that $10 gig, they added a $2 service fee, which is already a 20% markup. Since the provider had done a good job, I wanted to give her a couple dollars as a tip. Fiverr imposed a minimum tip of $5, which on a $10 gig is a 50% tip! On top of this, they applied another $2 service fee just for processing the tip! In the end, a $10 gig ended up costing me $19, just because I wanted to treat the provider with some respect.

Date of experience: September 13, 2018

Thumbnail of user wendyg7
California
1 review
3 helpful votes
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August 12th, 2013

Don't trust their customer feedback. Only satisfied customers can even give feedback. One fiverr seller got my Twitter account suspended. I changed my password and stopped her from proceeding, but I only had one option after that and that is to cancel the order without leaving feedback. Honestly, I would rather leave feedback than get my lousy $5.00. If it's a choice, I'll choose the feedback, but I don't have a choice. Unhappy customers aren't allowed to leave feedback.

Date of experience: August 12, 2013

Thumbnail of user ivanl38
Philippines
1 review
9 helpful votes
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November 5th, 2017

I have cancelled my order to one of there freelancer and requested to refund my money back to my payment card that I've used upon paying the gig for 80$. On my account transaction shows on there site that the 80$ was refunded back to my mastercard but I've waited for 2 weeks and nothing came. I been contacting the support team but got no response.

I am planning to make a complain to the authority. Does anyone knows how to properly make a pursuit complain to this company?

I will follow up my bank as well

Date of experience: November 5, 2017

Thumbnail of user michellel148
Florida
3 reviews
2 helpful votes
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September 7th, 2016

Where do I start? They doubled their processing fee which is extremely high for the amount per gig. They send out specials and then revoke the credit without telling you why and don't refund it back. Be careful of the email promotions they try to suck your money out and don't live up to their agreement. With the new changes, when you review your orders (I order covers) they put the water mark over it and I can barely see the cover well which is extremely important to my business. Also when you order two gigs I have to close out the gig in order to get my cover which closes the entire order! I paid for two gigs and they close out everything if I agree to download my first order! Terrible! Terrible changes to this site! Beware!

Date of experience: September 7, 2016

Thumbnail of user marciah2
Georgia
3 reviews
47 helpful votes
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August 23rd, 2015

I ordered a book cover from someone who claimed that they would make me an awesome book cover. I paid extra for a shutterstock image. When I received the product I was shocked. The design is something that a 8 year-old could do. I just wasted $57.00.

Date of experience: August 23, 2015

Thumbnail of user ihaba
New York
2 reviews
3 helpful votes
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March 31st, 2015

This is the worst site you can ever deal with it, I opened the account and they closed it only after 1 day without any logical reason, the customer support is terrible, My advice not to deal with this site at all

Tip for consumers:
you can login into this site for alternatives
http://www.gigslerr.com

Service
Value
Shipping
Returns
Quality

Date of experience: March 31, 2015

Thumbnail of user bengtd
Germany
1 review
7 helpful votes
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December 19th, 2017

A few weeks ago, I told Fiverr that a seller has misrepresentations in his profile.The seller advertises with certificates that do not exist. I have provided evidence to Fiverr.
But Fiverr does nothing!
How can I trust that other profiles are correct?

Date of experience: December 19, 2017

Thumbnail of user tylerj16
Australia
1 review
3 helpful votes
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October 24th, 2015

I'm not complaining about the sellers. $5 or $10 is not a lot of money.

But Fiverr, your website is a piece of s*** to use. It's hard to organise the products as they come through, it's hard to contact the seller, and you closed my orders after three days. Yes, I took three days to look over the designs. I'M BUSY. Now you just f***ed everything over and I can't continue my orders.

SIMPLIFY.

Date of experience: October 24, 2015

Thumbnail of user robertk109
California
3 reviews
6 helpful votes
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September 4th, 2015

If you cancel an order and the money is refunded, it is not refunded to you! It stays in your buyer account and can only be used on Fiverr. How is this even legal? I received nothing and they keep my money!

Date of experience: September 4, 2015

Thumbnail of user wesleyr121
Australia
1 review
0 helpful votes
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June 1st, 2022

They ask for a brief and still cant get anything close. A lot of money for rubbish and I am sure the designer is getting very little for their effort. Be wise and use someone local. What a waste of our money.

Tip for consumers:
Tip? Stay away.

Products used:
Logo design

Service
Value
Shipping
Returns
Quality

Date of experience: June 1, 2022

Thumbnail of user ros3080
Belgium
2 reviews
4 helpful votes
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March 16th, 2016

My order was canceled by Fiverr, they didn't tell why. They wrote "your order was canceled by customer support for following reason: " blank.

They "refunded" my 5 dollar but kept 50 cents "processing fee"

If you want to get rich, build a platform where people can place orders, take a fee for doing nothing, then cancel all orders and keep the fees. Nice business plan

Worst for me is there is NO contact info to ask "customer support" about this. So have to do it in form of review

First and last order on fiverr. From now on will use http://www.fiverup.com/

Date of experience: March 16, 2016

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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