FiverrReviews 1,139

I know that platforms like fiverr.com are hit and miss. Now I did get OK work here and there. What I am totally frustrated by right now is the lack of response and support from fiverr.com itself. All the support desk messages start with "I'm sorry and you must feel frustrated" and then they add on to the frustration. My first message was asking how I can get around the rule of responding to a gig within 3 days. If I have a heavy work schedule, I may not be able to do so. When I wrote the help center, it took THEM 9 DAYS to respond to my message asking how I get an extension to a 3 days response rate. And with a few more complications, it means that my 65$ gig has been finalised in their view, but I did not get any useful work out of it. I need to start over again with a different editor after having spent around 10 hours providing feedback (video footage - takes a while to give feedback), and fiverr.com is taking no responsibility and refuses to refund. So it is similar to ordering clothes from a shop in China. If you get the wrong thing - there's no way to get a refund.

Out website was contacted by someone through Fiverr. We were told that they had placed malware on the site and that if we did not buy from them their "gigs", they would add more and crash the site.

Informed Fiverr - who did nothing.

5 days later the site crashed due to these extortionists

IF Fiverr is not involved - they allowed it to happen as no actions were obviously taken.

Do not support a site that knowlingly lets such things occur through their software transfer systems

I made an order of designing a logo via Ashleyeliz which is a 4.9* level 2- seller out of over 2000 reviews. For paying $25 plus $2 service fee, I supposed to get 4 files including source and vector files within 24 hours. But what I got is just only one only poor quality png file. She blocked me from the chat box but I was till be able via inbox. She tried to get me leave a 5* review and said she would send me all files after finish. After I reviewed she never sent me anything, I tried to message her as well as Fiverr support but no one ever responded. It was a big joke that I realized Fiverr updated to completed work. I messaged the seller saying if she didn't reply or complete the files for me I would report to get a refund through Paypal because the deadline was over already. Luckily, I did pay via Paypal. She messaged me back right away and said I should get all the files within 30 minutes. I finally got on the files after 2 more hours waiting that I was not happy with the design but still accepted because I emergently needed it to send the supplier, my current designer could not make it in time, that's why I tried Fiverr and had this poor experience.
Please just stay away. If you want to try, just make sure to read the 1* reviews 1st and then go with PayPal. If you are not be able to read the bad reviews, please don't ever try, it's a big joke! Please don't waste your time!

I paid $225.75 for design work. It was never completed. Fiverr even allowed for the cancellation of the order. Fiverr has not refunded the money to me. I requested several times. They ignored me. So I disputed via paypal. Now they claim I am going against the TOS, and are refusing to refund the money. They demand I shut down my dispute with paypal, and they will be willing to help me then. I am not falling for that scam. If I shut down the dispute with paypal, they will just keep the money and I will have no recourse.

Steer clear from this company. You get NOTHING in return for your payment.

Purchased a logo creation service with a guarantee of a two day turn around. It took two weeks and the logo was not even remotely close to the specification provided, including a completely unrelated company name on it. No recourse for having it corrected or refunded. I closed my seller account afterwards as I cannot be associated with such a bad customer experience. The website also performs terribly for sellers, with links not functioning.

This company steal from their customers. They overcharged my account for $96 and refuse to refund me. When I brought up disputing with my credit card and filing a police report, I was threatened with legal procedures. They stated because I used their service, I agreed to a privacy policy that stated I can't dispute. I have never ever seen this privacy policy/... PLEASE STAY AWAY FROM THAT COMPANY. $96 sounds like a small amount but you could be their next victim and it could be worse.

Aliraza6 used the system to avoid getting a bad review for his bad work. Fiverr knew what aliraza6 was doing, and they allowed it to happen, even though Fiverr's policy says that a seller cannot Dispute an order when they do bad work.

Here's what happened.

1. aliraza6's code created a HTML Error 500
2. I requested a revision
3. Aliraza6 disputed the claim and lied in his dispute stating that I changed the order
4. Next, aliraza6 lied again and blamed the coding error on other php
5. Marty from Customer Support just ignored my complaint, closed the order, and then said that he was sorry that I was disappointed.

All of this prevents a seller from getting a bad review. Aliraza6 has a 5/5 review, but I'm sure that it is only because he is using the system and Fiverr let's him get away with bad work.

Do not use aliraza6.

I ordered two t-shirt designs, they were late, one never arrived. I tried to resolve it and got a message saying sorry I forgot to send it a week ago. I asked for a revision and never heard back. Messaged Fiverr and they just canceled the order rather than letting me work it out. They had a 5 star review. Never received a vector file for anything. Tried again, this time the seller tried to extort more money, contacted Fiverr they gave me a coupon for $4 off. Tried a third time and same thing, a very simple 2 color design allegedly required more money or so the seller said from $10 to $20 for a simple super simple design.

This is the last message I sent to Fiverr.com;

I placed an Order: #FO18F694D1A5 with graphics girl, she sent me a logo I did not like at all, very poorly designed, not only that; but even my first name in the logo is spelled wrong.
I sent her more than three messages, she never replied, then I sent you guys two messages, again no reply from you either, it seems to me that you collect the money but you don't deliver.
I will wait two days, if I don't hear from you then; I think you leave me no choice but to contact the proper channels to resolve this issue. Also I will leave a detailed review with the design for people to see.
I want my full refund of $27.00, Because I have been in business for 35 years and never encountered cons like you guys.
Your reply is appreciated.

Never deal with these guys, unless you want to throw your money away, and get nothing..

With the follow I sent to Fiverr, evryone will understand:. Here is what happened and what I said they steal when they want, because after this they cancel 1200 dollars more and closed my account taking my money... when I have 5 star in all aspects, nobody made complain for our jobs. But maybe we are the competttion of some of their members and their sales was down, who knows. Here is the messages I sent.

Not understand what mean,

What I know is that Fiver have many months closing account of customers I have, cancelling orders that has been compled with more than 2 month for many dollars, and now disable my accoun,.

Here is what your terms say

" During that time frame, the order may be canceled. After 13 days, the seller is able to withdraw their earnings from that order, and we will no longer be able to cancel it. "

But fiverr has cancelled 5 orders by 800 each one with more than 2 months completed. That is not honest, is too bad,.

YOU not solve the problems of the sellers, the last time they closed a client's account, and after several months that my orders had been completed they canceled the orders as if nothing, when each order had more than 2 or 3 months completed... and nobody fights for that, nobody defends us,.

Now they just do the same, but disabling my account, after having 5 years in Fiverr without any problem,. Never I did something bad, I have only good reference, and I have some customer fans of our service.

HOW DO YOU THINK THAT I CAN RECOMMEND SOMETHING DIABOLIC AND DISASTROUS FOR US. WE ARE HONEST SELLERS,. BUT WE NOT RECEIVE THE HELP AND RESPECT OF FIVERR

These guys are idiots. I went with someone who had a lot of positive reviews. Then I saw they all only have 5 star reviews. I was able to finally get a tshirt logo after MUCH coaching and telling him what to do. I gave good instructions and he first slapped a shirt design together that an 8 year old could have put together. After 7 or 8 changes I agree. I paid extra to receive the Vector. Our last communication was that when I approved of hte final design he would send me the Vector file for my tshirt printer. I completed the transaction and all I received were 2 attachments - both the same JPG file which was just a picture of hte Logo on a t-shirt.
I contacted Customer service and they are worthless. 2 different men have contacted me and say he sent me the file. He has not. SO I just opened up a new ticket with him for $5.00 so I could get a message to him that I still need the Vector file.
I am very frustrated and I have lost another day without being able to start on the t-shirts. I would NEVER use them again. There is a definite language barrier and I am very considerate of that. As soon as you accept you have no way to contact the seller. I am so annoyed right now.