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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    262
  • Value
    252
  • Shipping
    163
  • Returns
    191
  • Quality
    238

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
37
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
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Top Critical Review

“The WORST FREELANCER SITE ON THE INTERNET”

Carlita S.
11/14/24

If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.

Date of experience: 11/14/24
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Reviews (1,128)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user mt56
Australia
3 reviews
13 helpful votes
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July 23rd, 2015

I recently bought gig on fiverr and got cheated by guy from "INDIA", and there is no effective support given from fiverr team, so, I gave up! There are many good service providers also, but keep yourself ready to for disappointments.

Date of experience: July 23, 2015

Thumbnail of user georgea64
Mexico
3 reviews
13 helpful votes
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December 14th, 2015

The structure of the site makes you to bid at $5, which is good for some dude on Sri-Lanka, but can barely pay for beer plus metro ticket on developed countries. You can indicate that client must select extra options to complete work at low, but somewhat fair price (e.g. Using the fast delivery and extra gig to up the price to $50). But the client cannot be forced to do so, so you end cancelling gis.

The main issue is that cheap, low quality service terms attract cheap, low quality clients. This site may work for poor high school students and citizens of countries such as India, Sri Lanka and Africa.

Date of experience: December 14, 2015

Thumbnail of user kaylas44
Colorado
1 review
2 helpful votes
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June 2nd, 2017

This is a scam site. Beware. You will have no recourse to get your money back. The work I received for my logo was supposed to be original artwork. What I was sent was cut and paste that looked like it was done by a preschooler. I tried to get my money back. Customer service is a joke. Rather than responding, they just marked my request "closed" and wouldn't respond any further. Lesson learned to check reviews before I sign up for something.:-( **Update** after saying I was going to dispute the charge, fiverr disabled my account "to keep my account safe". Ha!

Date of experience: June 2, 2017

Thumbnail of user stever154
Illinois
4 reviews
10 helpful votes
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June 21st, 2017

Had a bad seller, wont edit his poor work. Sent a message to Fiverr support but all they said was work it out with the bum. I tried that and all he did was rant that I was a crummy buyer... all because I wanted what he advertised but didn't deliver

Date of experience: June 21, 2017

Thumbnail of user dannya26
Texas
1 review
10 helpful votes
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November 4th, 2016

Man, I should have read the reviews. Supposedly a program that should have been completed in 29 days, has been dragged on for 3 months and after cornering the seller into giving up a deadline, he finally disappears.

And of course, the service team say it's too late for a refund because it's been passed the 29 days and I never modified the order, even though the seller kept sending me completed orders by attaching stupid word documents to the gig which since he delivered "something" then that automatically completes the deal. The seller was sending me BS documents almost everyday, if you don't reject it within 3 days, buyer assumes acceptance by default.

It's a complete scam. I invested $3000. 00 and no one can help me.

I'm getting my lawyer to look into this and from the lols of it I'm not the only one who has been scammed.

Hmm... I might even have to contact some of you guys here, if we can get enough people against fiverr we can have a strong and solid case.

Date of experience: November 4, 2016

Thumbnail of user brianm255
Georgia
1 review
5 helpful votes
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February 4th, 2017

I had used this site for about 6 months, never had any problem. One day I get a message your account is suspended, no reason why. Email says to see why log into your account! I can't log into my account! Had 2 outstanding orders that were cancelled, now I can't get that money back!

Date of experience: February 4, 2017

Thumbnail of user palakr
GB
1 review
1 helpful vote
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February 19th, 2022

I had a horrible experience recently where a agency I hired on their website scammed me by deleting everything on my website. Even after providing the proof that agency is Scot free selling on their platform. I don't think buyer satisfaction a priority there.

Service
Value
Shipping
Returns
Quality

Date of experience: February 19, 2022

Thumbnail of user krb1
Alabama
1 review
0 helpful votes
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October 21st, 2016

I've used Fiverr to create some promotional videos, backlinks, voice over work among other things (you can view some of the work on my instagram https://www.instagram.com/kr_bash/ and FB (https://business.facebook.com/knrbash1/) pages. Overall, I am satisfied with my purchases because I understand that you get what you pay for. However, some of my orders are more than $5, but I read the seller's reviews and make sure I give future buyers an accurate and honest review (although the sellers do beg for a 5 star review).

Date of experience: October 19, 2016

Thumbnail of user klisem
California
1 review
6 helpful votes
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October 24th, 2017

All of the other terrible reviews are true... Too easy to be real right? Yes, usually if it is too good to be true it is - Graphic designer tasked to make 2 logos for $60 - 7 days later, no logos and the designer/seller quit on me! Lol. I asked them to make some simple changes and they stated it was too much. Don't be fooled - there are some huge language barriers with the artists. Most likely they are just using some premade logos. These are basic designs that elementary school children could design if needed. Had to call my credit card company and dispute the charges, because once they refund you from the seller you CAN NOT refund your money from Fiverr. Thats where they get you! Your money is stuck in your Fiverr acount and you can't get it out! What a Scam!

Date of experience: October 24, 2017

Thumbnail of user anonn12
Philippines
1 review
7 helpful votes
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August 24th, 2018

So we are a class undergoing training for a Virtual Assistance course. We're required to sign up and set up an account at Fiverr. We all made an account that day. The next day we had our accounts disabled. Ok, fine... I email their customer care to explain the situation. I figured they might have suspected us for bots. I explained, provided proof, provided links to government-sponsored programs, and provided pictures of our school, students and trainers. They didn't explain which specifically of the ToS we violated, they didn't suggest ways to help us, and they didn't offer to help us. Instead, they were in a hurry to terminate communication without further input in their end.

Date of experience: August 24, 2018

Thumbnail of user agensi
Tunisia
1 review
16 helpful votes
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April 8th, 2016

This gig:

https://www.fiverr.com/bolla1996/create-personal-moz-account-valid-for-2-months

Just saved me for over 200$ I receive 1 Month Moz Pro account and Semrush account, I know that both offer 30 and 14 days free trial but I don't want to submit my credit card information,

Thank you Fiverr

Date of experience: April 8, 2016

Thumbnail of user vernh27
California
1 review
4 helpful votes
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April 25th, 2016

Bought a gig and did not pay $5, surprise, surprise. The work provided was amateur at a stretch of imagination. The language was weak and grammar was all over the shop. I laughed out loud reading it the first time. Seller took 8 days to complete a simple task and I asked repeatedly for changes to be done and was provided a non existent "revised" version.
Subsequent requests for a cancellation was only met with a refund of a third of the work, reason being that work had already been done. Writing to fiverr, they colluded with the seller saying that work has been already done, and it's the prerogative of the seller to refund or not.
Absolute sham job. Go to upwork.com where the standards are much better.

Date of experience: April 25, 2016

Thumbnail of user sheilal
California
3 reviews
12 helpful votes
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March 19th, 2016

Terrible sellers and Fiverr keeps your money, even if you want a refund!

Got a problem with a purchase? Tough, no refunds. That is Fiverr's policy, any money you have paid can only stay on their ledger and be used for another purchase.

ABSOLUTELY NO REFUNDS are permitted.

Absolute swindlers.

Do not buy any product or service at Fiverr, and do not sell there, either.

Date of experience: March 19, 2016

Thumbnail of user milenas4
Illinois
1 review
5 helpful votes
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June 16th, 2018

They don't allow you to talk on the phone with seller. I ordered personal statement, resume and cover letter, the guy wrote it so terrible I didn't want to pay. They hide behind the rules and they do a terrible job

Date of experience: June 16, 2018

Thumbnail of user theresiar
Texas
7 reviews
3 helpful votes
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September 22nd, 2017

I can't believe all the negative info on this site. I have used a Fiverr editor, to edit all my Historical Romance Novellas, and a Cover Creator, to create all my book covers, which are listed on Kindle and Amazon, and their work has been superb! They are in my opinion very professional, and they absolutely know their craft. Don't believe me? See for yourself what they can do! Check it out on Amazon. My books are all listed on Amazon and Kindle. " A Light In The Attic," or "Under The Pecan Tree" by TB Riggs. P.S. Book Reviews are always welcome.

Date of experience: September 22, 2017

Thumbnail of user oscarg23
Tennessee
1 review
3 helpful votes
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March 26th, 2017

If for some reason your order gets cancelled they will give you credits not a refund to your original payment method.
The worst part is that in order to use those credit the next purchase has to be for the same amount of your credit in your account.

Date of experience: March 26, 2017

Thumbnail of user huongl1
Viet Nam
1 review
2 helpful votes
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June 4th, 2017

I used Fiverr for over 2 week and got 44$. Then i want to withdraw my money from my fiverr acount into paypal account. Suddenly, the Customer Service sent me a message which says my account has been disabled. Now i can't login to fiverr and get my money back! I won't never use Fiverr again.
I definitely would not recommend it to anyone!

Date of experience: June 4, 2017

Thumbnail of user geraldo90
New Jersey
1 review
2 helpful votes
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March 31st, 2014

It's too bad there isn't a mark for no star! This company is a scam and they will try and steal your money not to mention completely wasting all your time. I have a resolution conflict into PayPal, hopefully it is refunded and PayPal closes their account. They don't respond immediately and there is no way to speak with them via good old phones. They create emails hours after the questions are generated. HORRIBLE CUSTOMER SERVICE! Save your money and better yet save your time. Find someone else to help you.

Date of experience: March 31, 2014

Thumbnail of user johnu13
California
1 review
4 helpful votes
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September 17th, 2015

First of all, bad costumer service. Good luck reaching anyone if you have any issues. Second, buggy payment system. It's September 17 and I still have pending funds that should've clear on the 15th. Still waiting for someone to get back to me...

Worst of all, it's a competition for who can under sell themselves the most. People doing graphics in the US and or Europe having to have the same pricing as people who live in China and or India in order to stay competitive.

Date of experience: September 17, 2015

Thumbnail of user dannig1
Texas
1 review
6 helpful votes
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August 31st, 2014

I've been burned by them 2x. Once 2 years ago and I had a credit I was never able to redeem because restricted my account. I made anew one and the service I bought never came through. You don't get a refund either, they keep your money and give you a credit. I if you DO use them absolutely use paypal to protect yourself. They will fight it for you.

WHAT A RIPOFF

- There's no way to contact them by phone
- Their customer service sucks and they never get anything resolved

Tip for consumers:
Just dont, if so use Paypal.

Service
Value
Shipping
Returns
Quality

Date of experience: August 31, 2014

Thumbnail of user marks287
Panama
4 reviews
30 helpful votes
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October 1st, 2015

Of course it's good to get gigs for less than $100 but the customer service is beyond awful. I had a seller commit fraud and copyright infringement against me and I cant even cancel the order since the seller is given the option to deny the cancellation. So I have to PAY him for illegally defrauding me. Ive contacted support several times and no answer. It's been several days now.

MY ADVICE: File a PayPal dispute immediately to get your money back. Trust me when I tell you that Fiverr doesn't care about giving you your money back. Using PayPal to get your money back is your ONLY choice.

Date of experience: October 1, 2015

Thumbnail of user deborahr58
New York
1 review
4 helpful votes
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March 26th, 2017

The switch and bait comes in where they post one price for the job and when you get in their advertising site and chat with them, WOW, the price sky rockets! I have ordered several different things from many advertisers on fiverr. The ones to really watch out for are people from foreign country's! I wasted 50.00 on having a website made, I kept ketching errors and having all kinds of changes even after it was finished. The designer was good to work with and changed what was needed! So, I got it on line and could never get it to take off, to start getting calls, so, this year I just had it removed! Most of the vendor's on fiverr are amaturs! You get what you pay for! As far as, dealing with support, some times they were helpful
And other times not at all? I hope this helps someone!

Date of experience: March 26, 2017

Thumbnail of user pjp91
GB
1 review
0 helpful votes
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October 11th, 2021

The start rating system is rigged. The company is structured in a way that when you are let down and when your order is not delivered, they force cancel your order and they do not allow you to leave a review. So no wonder all reviews are positive, because majority of the orders who would have got a very bad review, has been forced cancel and the money is refunded in return of you not being allowed to leave a comment or a review. It is totally rigged and fake. Do not believe what you are seeing on the reviews as they are structured to only publish good reviews.

Date of experience: October 11, 2021

Thumbnail of user unhappyc119
Canada
1 review
3 helpful votes
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May 13th, 2018

I just had the worst experience ever with Fiverr. Did this happen to anyone else I? After seller stretched me out 4 extra days submitting beyond amateur work, I cancelled the GIG (after I warned the seller of this). The seller went rage on me. He has been stalking me all social media, he sends me emails and has threatened to ruin my business. All the seller insisted on was a 5* review even though I didn't feel that to be true.
I approached fivver and noone has contacted me back. The seller got even more upset at one point I'm presuming after Fiverr contacted him.
This site is going to crash. It now has so many fake people posing as pros when they're not even close to it. It is misleading buyers. It's a site that promotes garbage quality work for dirt cheap pricing from 3rd world countries. Noone is tracking authenticity.
I'm done with fiverr.

Date of experience: May 13, 2018

Thumbnail of user rakeshk14
India
1 review
6 helpful votes
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April 23rd, 2016

I have was working as seller it took two years to get me to level two and they banned my account without giving any warning. Even terrorist are given time to defend themselves in court they just banned my account took my money

Date of experience: April 23, 2016

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

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Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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