Fiverr

To correct an error in Account Set Up, the answer is to delete account and create new one with new email address.

Fiverr is pretty cool, I mean, I use it once in a while when I need some work done on my website and I have no problems so far!

You all are lucky I read the Review guidelines. Since kids and adults can read, I'll give you all ONE word for this app. TRASH!

If you earn some money, they let you so long for money to withdraw plus very hight comission... i dont suggest to work with since i am very sad..

I got a reply from one of Fiverr gigs which fully of filth. I am copying exact wordings in Indianian he posted:

Seller: wajihafatima
What he replied:"Hahahahhaaha Tri ma dy phudy wich Lun salya"

DO NOT WASTE YOUR TIME OR MONEY!
FINALLY FIVERR HEADQUARTERS LOCATED IN LAGOS NIGERIA! LOL
Would be funny! But they have $5 of my money!

This lady is the best she got me to 1 on the search engines within 2 months for little money happy

I worked on fiverr for more than 1 year and believe me, it's not worth it
You can earn some money, that is true, but many times it's not worth the hours invested
This depends where you are coming from, it's profitable for people living in very poor countries where 10-15$ dollars is called a payday
But as tempting as it seems to pay 5-10$ for services, don't bring your hopes up, because Fiverr is full of so called ''professionals'', when in reality most of them are indians with little to no skills at all

So keep in mind when ordering on fiverr that at the end of the day you receive what you paid for, which might be low quality or stolen work
I'm working on multiple platforms as a freelancer and can tell you that working on fiverr was the worst experience so far

So you can get a more in depth perspective of my personal experience
As a seller: On this platform everybody is expecting high end professional services for 5$ or even for free
This comes from an animator/illustrator who had more than 150 orders in a period of a year or so

As a buyer: Most of the sellers are scammers, stealing work and re-selling the same product over and over again

Customer service is pretty useless as well
Fiverr is aware of all the bull$#*! that is happening on their platform, but they don't give a damn as long as they are making money
Their promotion attracts mostly cheap $#*! customers that believe that anything above 5$ is too expensive and outrageous, putting pressure on sellers to lower their prices while providing good services
People will try to take advantage of you and even get work for free, or in case you are a buyer, they will try to get away with your money

I had good and bad clients, mostly bad

I stopped working on this platform because by doing so, i was promoting a company of thieves and scammers
Also remember that fiverr is taking 20% from your total earnings

As a level 2 seller on fiverr, i can say the freelance site is one of the best out there.

Customer service is crap, when you have a question you need to click on multiple topics, just make it simple for gods saKE. WILL NEVER USE IT AGAIN

Sellers from the third-world countries can choose fiverr if they want to offer charitable or free services to the people of the US and Israel. Fiverr has been designed to take commissions and scam the sellers of Pakistan, Bangladesh, India, China, Nepal, etc. It is very clear to the fiverr management that there are numerous sellers in the third-world countries to work at very lower prices. They are in so badly need of money and job that if they are allowed to get money of the 30% work done for their clients, they will stick to this platform.
This is why if they complete 10 jobs, they are allowed to receive the money of only 3 jobs. Fiverr is very clear that sellers will get in touch with them due to their needs. On the other hand, scamming opportunity in Fiveer will encourage the buyers to get their job done for free. This is will increase the number of buyers and help fiveer earn more.
This is why buyers profiles do not show reviews. Therefore, the sellers cannot understand the buyers who have already scammed many sellers.
On the contrary, sellers profiles show the reviews (posted by the buyers) to help the buyers easily understand a good seller. Out of fear and blackmail for a negative review, a good seller does not like to involved in a quarrel with a buyer- even if he or she is 100% right. Because, he is very clear that the fiverr team always take a buyers side and never ever helps a seller if he or she is from a third-world country.
In such a situation, the seller has to give the work for free with a negative review. The most interesting thing is that if a work gets cancelled on fiverr and you dont receive any money for it but you will receive a negative review for it.

LegitimateI used a service by expertengr (the contractor providing the service). First this started off with the day that my product was supposed to be delivered, she emailed me to ask for an extension because her mom was sick. Ok, while I do not think that's professional, I just asked for a refund, so that I could find someone else to do the work. At this point, I had not read reviews about Fiverr. The seller tried to cancel my order with the reason being that I did not provide her enough info. This was not true, I was extremely detailed in my work, and she was canceling because of her mom. Later in the day, I checked back in my account and the product was completed. This was odd being that she stated her mom was sick and she needed an extension; however, I was grateful and thought the product look exactly as expected. Wrong! There was one missing word and a spelling error. Easy fix right! Ok, three days later I received my revision. The revision was horrible and it was nothing I asked for. The business is medical based and she put a wine glass in two of the video shot (I DID NOT ASK FOR THIS). Afterwards, I asked for this to be fixed and to simply change the misspelled word in the video and add the other word that was missing. I was very detail, again, about the changes that I wanted. Well, three days later she cancels the order and says that this revision is not in the scope of work I can do. My issue now is, you've wasted almost two weeks of my time to tell me, now, that you can't change a misspelled word and add a word. I was so done. Also, just FYI customer service sucks and is definitely on the sellers side. Their reviews are fabricated and they can opt not to show certain reviews. Well, that's not legit! I am over it and I rather pay more for a legitimate business.

With the follow I sent to Fiverr, evryone will understand:. Here is what happened and what I said they steal when they want, because after this they cancel 1200 dollars more and closed my account taking my money... when I have 5 star in all aspects, nobody made complain for our jobs. But maybe we are the competttion of some of their members and their sales was down, who knows. Here is the messages I sent.

Not understand what mean,

What I know is that Fiver have many months closing account of customers I have, cancelling orders that has been compled with more than 2 month for many dollars, and now disable my accoun,.

Here is what your terms say

" During that time frame, the order may be canceled. After 13 days, the seller is able to withdraw their earnings from that order, and we will no longer be able to cancel it. "

But fiverr has cancelled 5 orders by 800 each one with more than 2 months completed. That is not honest, is too bad,.

YOU not solve the problems of the sellers, the last time they closed a client's account, and after several months that my orders had been completed they canceled the orders as if nothing, when each order had more than 2 or 3 months completed... and nobody fights for that, nobody defends us,.

Now they just do the same, but disabling my account, after having 5 years in Fiverr without any problem,. Never I did something bad, I have only good reference, and I have some customer fans of our service.

HOW DO YOU THINK THAT I CAN RECOMMEND SOMETHING DIABOLIC AND DISASTROUS FOR US. WE ARE HONEST SELLERS,. BUT WE NOT RECEIVE THE HELP AND RESPECT OF FIVERR

I'm both a seller and a buyer on fiverr.com. As a buyer you have to be cautious because there are a lot of scammers on the internet, not just on this site. Most will pull the same scam, offer you an unbelievable deal with a few days completion. They then send you a job completed notice, but in the text say they have started. If you respond without first clicking the button to say you have a problem, you will have accepted that the order is completed. What you need to do it click "Reject Order" if you do not get what you ordered, or you're suspicious of the seller's promise to deliver when he or she says it is done. That way the seller either delivers or you get your money back. Also, if you stick with Level 1 sellers or above, avoid sellers that have sold nothing, and stay clear of sellers with a rating of less than 90% positive ratings, you will be OK.

As a seller, you have to be careful to always produce what you say you will, by the deadline you indicate it will be done. If you don't, you may have your account downgraded to a lower approval rate of suspended completely.

I read a lot of poor reviews sighting customer support communication as a problem. This is my one area of contention with fiverr.com, they're slow to respond sometimes, but do so eventually. Unfortunately, if you are trying to report a con artist abusing their service, this delay can give the cheaters days to victimize more buyers.

Fiverr.com is far better than most micro-job sites though. With one I can not even get them to fix my log in, which is never a problem with fiverr.com. I am told an email was sent with my new password, but it never arrives. Obviously I do not bother with that site, but I wish I could access my account to suspend the gigs. Others my beef is with the delays in payment for gigs I sold. So far all have paid, but whenever they get around to it. Fiverr.com has always paid me instantly once I did request funds be transferred. As well, all monies owed me were refunded money for gigs that I rejected or were not done on time immediately.

I only ranked the site 4 stars out of five only because they really need to improve their communication, and because every few days there seem to be technical glitches. None serious, but with the poor communication, glitches too are enough to cost a star in my opinion... But what I can not do is fault this company for scammers abusing their service. Crooks online are everywhere, and as long as they are suspended once found out the website owner has done all they can. Anything online is a case of. "Buyer Beware".

My review is based on one experience but it was enough for me to see how they work. I choose a seller with almost 7,000 5-star reviews for a 300-word blog article. His profile described how passionate he was about writing and providing interesting content."with so many great online reviews, how bad can he be?"

I provided a clear outline of what should be covered in the article and several websites where they could research the topic and find all the info they needed. Even though the seller had such great reviews, I still didn't have high expectations - I just needed a decent write up.
The article I received was such low quality, though. Poor grammar, lots of repetition, no mention of the key requirements in my outline - high-school level writing - and that is giving it too much credit.
When I complained to the writer, he said it was written by one of his newer writers and he has so many writers he can't look at them all. (What about his profile that implied he writes all the articles and was passionate, etc etc.?) He also said, "I try to only hire American English speaking writers, but since I only correspond with them through email, it is hard to say sometimes." I realize now that he is farming out the work to people anywhere in the world, he has no quality control. I don't know how he has managed to get so many good reviews, but I do know that it was impossible for me to leave a bad review.

AND - this guy was probably one of the good ones, because at least he responded to my criticism and offered me a refund (it's not really a refund, it's a credit since I don't get the money back.)

So, who wins in this situation? Fiverr does - they get to keep my transaction fee and they will get the $5 I was "refunded" because I will never use that credit.

I understand their business model now: Fiverr doesn't care about quality. At all. They make money on every job, no matter what happens. The vendor profiles are complete lies - they make it sound like they are doing the work but they are just farming it out to whomever, with no quality control.

I had low expectations and was willing to lose this small amount of money so I am not really upset, but I feel bad for those who got hurt more severely.

What can be done to stop these scammers?

Fivrr seems to make a promise on which it does not deliver; a contractual agreement with a motivated young artisan to utilize their ingenuity to produce a professional piece of work. I don't want to make the classically unAmerican mistake of the deriding an entity of free enterprise but, Fivrr is a pyramid scheme rolled out in online form, and it's most successful contractors produce its most mediocre services. You do not become featured on fiverr for producing high-quality work for employers who can vouch your commercially safe and tested ability to perform your duties. You become successful and highly featured in the listed results for sellers by producing extremely sub par and sub intelligent, half assed, nearly automated feats of anti-imagination. Taking a piece of clipart and combining it with a font is considered logo creation. Taking a ramshackle resume and throwing it through a word processor is considered resume editing. Taking a useless copy and slapping it onto a premade template is considered resume creation. I have had several experiences with fivrr and can testify that the results' most outstanding and enduring quality has been that they are bad. Merely bad. The "gigs" could be performed by a Low-level computer program; and most likely are, in many cases. The focus for the sellers is on quantity, not quality, and it is very difficult to place who, if not an endless supply of dissatisfied customers, they're for. There are few people I'm sure who lack the ingenuity to use Photoshop who still desperately require and can make any use of a corporate logo generated by its most rudimentary functions. And few prospective employees entering the job market who don't understand where to find basic resume templates in word processing tools who have any success with their low-quality resume. Fivrr is a philosophers stone; it takes the form of whatever you most desire. What it rewards you with is only the illusion of having it. I urge you dear readers to consider that all that I have said is true. Thank you.

Received nasty messages and also mentioned not to contact seller ever again when I asked refund for the crappy work. BIG SCAM!

Im really now just getting word from customer service. Since an inquiry was made 3 days ago.

I really hate to say this. Really burns my heart to say: this company customer service sucks. Here's why. They have a good service. A very nice concept. But i will shy away from this one. I am so pissed at their customer service i think i will need a drink to relax me! I need to make this be known beyond just the sitejabber community. I personally feel as if this and other similar companies feel as if they can make all the millions they do and provide absolutely crappy service to folks here in the Western area.

Well Fiverr you need to do better, maybe for your fans on the Eastern World, Tel Aviv and your surrounding neighbors, that would be acceptable. I don't think i would communicate with this customer service even if you paid me to.

Here is my response to customer service this morning:

I'm very very very displeased with your customer service. I don't think I'm interested in using the service of the website for fear of delay and inconvenience that I might have to wait days before I can get someone from customer service get back to me, and freelancer refuses to start working based on the fact I can't make or process payment. I've dealt with many many tech companies, large and small and I should say this one is the only in a long long time, perhaps in years that let me feel so dissatisfied with the service, I almost felt angry as I ended getting no work done and missing schedule as a lack of time customer service, come on guys, we are living in 2015 here. You're at least the equivalent to a Fortune 500 company. I believe your customer service platform should surely reflect this and this is just a little advice from a guy who probably doesn't matter.

Clive

To which the response was:

Thank you for the reply and for sharing your thoughts, Clive. We're terribly sorry to see you disappointed.

Your request had to be forwarded for a further review by our Technical team and sorry it took longer than expected.

I'm forwarding your request as a feedback and suggestion to our Product Management for their consideration.

To that user Nicky that gave them 5 stars and spoke about the platform. Yup they have a great website but, have an issue with their customer service team and then get back to me. To say it's pathetic would be a grave understatement.

I've been an earnest seller on Fiverr for over two years, ascending to a Level 2 status, and investing in their learning programs and skill tests to hone my offerings. However, a sudden and unexplained permanent account block has utterly soured my experience.

Initially, my account was temporarily restricted due to certain GIGs I was offering, which were allegedly against Fiverr's guidelines. The bewildering part is that these GIGs were previously greenlit by Fiverr's support team. The restriction cited my guest posting services, a category which remains abundantly offered across the platform. Despite my meticulous effort in providing a plethora of evidence including screenshots and ticket IDs of prior approvals from Fiverr support, the cloud of misunderstanding wasn't cleared.

This review is a sequel to a previous attempt to shed light on this bewildering scenario. I furnished every piece of evidence imaginable to showcase the legitimacy of my GIGs and compliance with Fiverr's terms, yet my account continues to languish in permanent suspension with no channel for appeal.

What adds insult to injury is the blatant double standard observed on the platform. Several other sellers continue to offer identical guest posting services unabated. Having served as an editor for Good Men Project, I observed firsthand how orders for Good Men Project GIGs from other sellers were routed to me for publication. This flagrant disparity is not just unfair, but shatters the trust and effort of dedicated sellers like myself.

Fiverr's refusal to re-assess the situation despite glaring evidence speaks volumes about the lack of backing and respect for loyal sellers. The saga has been a stressful ordeal, denting my professional reputation and financial standing.

Once a staunch advocate for Fiverr, I now find myself unable to endorse the platform due to this unjustified treatment and glaring lack of transparency. This episode has been an enlightening, albeit disheartening, peek into how swiftly a platform can alienate its loyal service providers sans a valid reason and devoid of a resolution pathway.

I ardently hope no other committed seller encounters such a groundless debacle on Fiverr. I would urge prospective sellers to explore alternative platforms where their professionalism, dedication, and earnest efforts are recognized and upheld.

I had many friends recommend Fiverr so I checked it out. Looked like fun! Choosing a graphic designer to do a 5"x7" double sided postcard for me was exciting. I chose a guy who I felt had all the fun and creative graphic postcards and got started on my first $5 purchase.

The first communications were so weak and confusing that I was getting scared. I wanted to cancel right then and there. What happened is that I sent in the requirements with my photos and threw in some notes and all I got back was "helo. Hi" There was no response to anything in my first email and it felt weird.

The first draft was a post card design that I could have done myself on vista print. All my specifications were ignored. So, I marked up the postcard with notes, sent it back, and sent an email that I was disappointed that this did not look like any of his gigs posted. I gave specific examples of the postcards that I liked. His response was a sad emoticon.

I got the second draft and only some changes were done and those changes were again the same simple plain stuff as the first and not very noticeable. I could have done those changes myself.

I sent a message to the seller and told him that I was really unsatisfied and to keep the $5. I gave him a horrible review.

Now, as I am writing this, I have received 8 well written and clear emails from him (more are coming as I just wrote that last sentence). He's said that he was shocked and upset that this was not to my satisfaction. What could he do to fix it. Now that the bad review went through for him, he is begging for me to remove it because it's lowering his rating and he can't accept other posted jobs and will fix anything that I need. I would like to add that the email response is so much quicker now. The prior two answers he gave me took 24hrs each time.

I came across this site because I was so mad and frustrated about what I got and googled complaints. I realize now that I should have been more savvy on what I was purchasing and who I was purchasing it from.

I feel like fiverr is really just a rip off. I did some design services, such as really small illustrations. I thought it would be a good and simple way to make some cash on the side while honing some skills. WRONG. The type of buyers on that site, I have found, expect a whole lot out of your for so little pay. You can increase the price on each service you are selling, which makes sense, but most buyers don't even bother to read and expect your highest level of service for $5. Then fiverr has not even given you the functionality to upgrade to the level your buyer needs! You are stuck with doing high level job for $5 unless you can convince your buyer to buy another level service. The mobile site is even worse. It has about 30% of the features on the website. Terrible. How are you supposed to do your business in a timely manner, like they repeatedly hound you to do, if their mobile site is less than functional? They also send you a lot of annoying emails. You can opt out of some such as the marketing emails, but if you have a buyer who doesn't respond after a few days, fiverr will repeatedly send you emails everyday to say you need to "work on your job" and not to leave your client hanging. Its even worse when you've gone past your deadline for reasons out of your control. That is BS and way too many emails. Once you've finished your job, you only get 80% of your payment. So if you work for $5 you are actually getting $4. I did at least 5 jobs and only ended up with $32. Not worth my time. The site is not intuitive at all. It is way too complicated for a site that sells $5 jobs. I really feel like there is too much extra "stuff" that gets in the way of navigating the pages and understanding your profile and gigs. Also, anytime you'd like to make a change, a payout, or anything other than adding a new "gig," they make you confirm with an email. So, you have to wait for the email to come, which isn't right away, just to make simple changes or get your money. Overall, I had 10x the headache than reward with this site. If you don't mind doing a lot for basically nothing, then you'd probably like this site. Otherwise, you're better off going to a real freelancing site where the buyers actually expect to pay out for decent work.

I requested a wordpress management site. The website developer could not do the job. I requested the job to be cancelled because the website developer did not complete the order. Well, she hacked into the FIVRR account and marked the order complete and gave herself a great review and a 5***** rating. My account was deactivated, when I filed a dispute claim, I received an e-mail from support with defective links so that I could not respond back with the items they requested to authenticate the account. The items that were requested to authenticate my account were inappropriate, they wanted a copy of my passport or other government documentation. Also, they wanted PayPal information which was never associated with a FIVERR account. This is an inside job because the support team sent me the phony links and locked me out of the Fiverr account which has the order number. The order number was needed to continue my complaint through the system. This horror story continues...

Since I had requested a Wordpress website, I gave them access to my existing Wix website passwords. Bad idea, when I went to access my old websites, girl_website had locked me out by changing the passcode in retaliation for my filing a dispute. The final insult was when I went to use my G-mail account which is used to sign into Fiverr, they had deleted my G-mail account. I had to contact G-mail to restore the 4 accounts they had deleted to thwart my attempts to contact them. Therefore, a total of 6 accounts that had to be restored because of a simple refund request.

Finally, instead of refunding my money, they want to give me a balance. Would you want to deal with them after this journey of deceit and fraud? They are the masters of elaborate deceit and fraud, practice makes perfect. They are waiting for their next victim. Do not let that person be you.

Fiverr is way beyond being the absolute worst. So I do a CRM integration for a client for a mere $200 and successfully delivered the work. The client fails to review the work despite regular communication (literally intervals of minutes with total disregard for timezones) and 14 days elapse and the gig is marked successfully completed. A day later Fiverr( through their stupid sense of wisdom) decide to cancel the order and I am flagged and warned for apparently misusing the deliver button. So I wondered to myself, "50+ orders later, would I be unable to know how to use a stupid button?"
So I chose not to make any follow ups as I simply expected canned messages from their "world-class" customer service team.
So funds lost and I decided to keep my head low and work on the next project as usual but to my surprise, same script just a different actor, Fiverr decides to cancel the next order after 3 months of working and back and forth as the client was "too busy to review".
I decided enough is enough and decided to contact their stupid customer service and to my surprise, I end up recovering 50% of the payment after their review.
Then the rude awakening arrived like a slap on my face. "50% of your payment has been successfully returned to you however the amount has been deducted due to cancelled order #FO******."
So Fiverr decided to cancel and order, put my account under debt( which you cannot see from your dashboard), send me a warning, cancel another order and recover their debt.
Now I'm left wondering, have I been dealing with a loanshark or something?
At the end of the day the day, 2 buyers got free work and I ended up with 5 wasted months and a supposed debt.
AVOID FIVERR AT ALL COSTS FOR YOUR OWN SANITY. FIVERR WILL ALWAYS STEAL FROM YOU EVENTUALLY AND THERE AIN'T $#*! YOU CAN DO ABOUT IT!