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Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 107th among Freelancing sites.

  • Service
    261
  • Value
    251
  • Shipping
    162
  • Returns
    190
  • Quality
    237

This company does not typically respond to reviews

Positive reviews (last 12 months): 2.6%
Positive
1
Neutral
0
Negative
38
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
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Top Critical Review

“Mike Oliver Pakistan”

New Y.
10/28/24

I hired Mike Oliver from Pakistan on 9/14 with the agreement the work would be done in 10 days. He tricked me into pre-paying by telling me he would be my personal designer so I paid him and he has never done the work. He is a scam artist do not hire him. Fiverr has no actual customer service available, only AI. I have sent countless emails that have gone largely unanswered.

Date of experience: 10/28/24
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Reviews (1,127)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user irened17
Philippines
1 review
4 helpful votes
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March 13th, 2016

My account was disabled, I send a support ticket but they are not replying!

Date of experience: March 13, 2016

Thumbnail of user mayah8
New York
1 review
3 helpful votes
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November 27th, 2016

If you have any problem with seller Fiverr is playing like 3 monkeys, be aware

Date of experience: November 27, 2016

Thumbnail of user jsrockxa
Pakistan
1 review
2 helpful votes
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May 31st, 2016

1 negative review can lead you to do not sell your services, this is simply wrong.

Date of experience: May 31, 2016

Thumbnail of user ahmadm28
Pakistan
1 review
2 helpful votes
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March 24th, 2017

Date of experience: March 24, 2017

Thumbnail of user jasminej52
Pakistan
1 review
0 helpful votes
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April 3rd, 2019

Their service was owsom i really setisfied with thiers servicess. Every time they dis a great job at all.
Thanku...

Date of experience: April 3, 2019

Thumbnail of user adriandarcadich
California
1 review
1 helpful vote
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October 23rd, 2023
Verified purchase

Si algunos miembros no se sienten capaces de entregar los trabajos. Que no los tomen. Porque aveces el proyecto ni para tras ni para adelante. Porque ya está avanzado y no modo que uno busque a alguien para seguir con el proyecto. En otras palabras no abusen de la confianza que se les tiene. Fiver debería de cerrar las cuentas de todos aquellos que se retrasen o no cumplan los tiempos establecidos.

Service
Value
Quality

Date of experience: October 23, 2023

Thumbnail of user ema9
Madagascar
1 review
3 helpful votes
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April 27th, 2020

C'est un site purement ARNAQUE.
Il se permet de garder votre argent pour une longue durée de 14 jours.
Le service clientèle n'existe pas.
Il vous demande de vérifier votre identité seulement avec votre passeport.
Pour mon cas j'ai pas de passeport alors j'ai envoyé mon CIN.
Ils m'ont dit que c'est une fausse identité. C'est vraiment insensé. Le plus comble c'est qu'ils se permettent de garder mon argent sans possibilité de retirer. Mais c'est le prix de mes sueurs voyons... C'est pas à vous (Fiverr)... C'est du vol... C'est trop trop trop...
Cher lecteur, je vous mets en garde. C'est un site ARNAQUE donc FUIEZ.

Date of experience: April 27, 2020

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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