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FiverrReviews 1,139

1.3

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
181
returns
212
quality
261
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Alabama
2 reviews
6 helpful votes
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A BIG FAT RIP OFF!
October 29, 2015

This site is a r ip out. There is no customers service. Afer they get you money they act as if they have no accountability to the customers at all. They wont email you back or call you back. They just don't care after they have your money.

Date of experience: October 29, 2015
Bangladesh
1 review
3 helpful votes
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I am totally disappointed about fiverr service. My accounts is disable because a buyer complain to Trust & Safety team. I have sold 24 gigs and there is only one buyer complain about my gigs and then the Trust & Safety team disable my account. My accounts review ratings is 4.9. Dont understand about Fiverr how its works? I am using fiverr on Feb 8,2015. But a buyer how join this oct 2015. Fiverr totally take action on me without warning and dispute with me. That was horrible.

Date of experience: October 28, 2015
District of Columbia
1 review
3 helpful votes
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Never Again
October 27, 2015

I signed up, selected a gig, communicated with the seller, paid to place and Order--then, I could access my account (kept receiving a notice that I needed to activate my account per an activation email. I kept requesting for the email to be re-sent, it wasn't), when I logged in with my FaceBook my account showed no indication that an Order had been placed, I received numerous error messages when I tried accessing my account from email notifications (that somehow did come through). The list goes on and on. I sent emails to customer service that still have not been answered, however now that I have filed a dispute to get my money back Fiverr customer service quickly responded indicating that my account is frozen. I am done and thoroughly disappointed.

Date of experience: October 27, 2015
California
1 review
5 helpful votes
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Fiverr is a SCAM!
October 24, 2015

I paid for a Logo and was delivered 10 days later! Did a chargeback and they blocked my account! These people are thief's, DO NOT DO Business with this site! I have reported them to several online scam sites and will make sure NO ONE does business with this site!

Date of experience: October 24, 2015
Australia
1 review
3 helpful votes
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I'm not complaining about the sellers. $5 or $10 is not a lot of money.

But Fiverr, your website is a piece of s*** to use. It's hard to organise the products as they come through, it's hard to contact the seller, and you closed my orders after three days. Yes, I took three days to look over the designs. I'M BUSY. Now you just f***ed everything over and I can't continue my orders.

SIMPLIFY.

Date of experience: October 24, 2015
Canada
2 reviews
7 helpful votes
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I ordered a gig for edu email and turned out to be a hacked email account which is identity theft. Like I need the FBI to come visit me for identity theft!

Best thing to do when you get ripped off from fiverr.com, which is a very good chance you will, just do what I did, submit a paypal claim and dispute. Fiverr will not fight your claim since they know most users are getting scammed. They will cancel your account, but that is a good thing since you do not want to deal with this lame company anyway!

Date of experience: October 20, 2015
GB
1 review
3 helpful votes
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Logo design was useless
October 20, 2015

Logos on their page looked amazing what I got back was a drawing from a 5 year old when I complained they got aggressive, $15 and a waste of time, the reply I got was what do you expect for $5.00!

Date of experience: October 20, 2015
Colorado
1 review
4 helpful votes
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Please do not use fiverr to get help with your resume. Especially the person named Elyssa, all she did was changed the layout of the resume and added some useless design. Worst of all she deleted the review that I posted about the service I received!
Here is her link - https://www.fiverr.com/elyssa.
Please stay away from this person.

Date of experience: October 19, 2015
Nevada
2 reviews
5 helpful votes
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Paid to have mt campaign for my Kitty to be tweeted around... paid $5.50 for it and never posted a thing... Going to contest it on paypal.

Date of experience: October 14, 2015
Colorado
1 review
6 helpful votes
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Our company needed a map illustration/perspective drawing done and decided to try out one of the illustrators from Fiverr. The person we placed the order with had really good reviews and his portfolio seemed pretty good and he was confident that he would be able to deliver what we needed based on the examples I provided him. I was very specific in the style and detail of drawing that I wanted and also sent him examples. This was a custom order and turned out to be more costly than I expected, but I still went with him trusting that he would deliver.

When I received the first draft, it was nothing like the quality and standards that I expected. I was so shocked and disappointed. The style of drawing looked nothing like the examples I showed him, the perspective was off, colors were all wrong, and just the level of attention to detail wasn't there.

I attempted to provide very clear instructions on the revisions that I wanted to see changed on the illustration, but the results kept getting worse and worse. I also felt like he didn't put much effort into making the changes and just the quality of work was horrible.

I felt like this illustrator should not have agreed to take on this project if he wasn't comfortable doing these types of drawings.

This was my first time using Fiverr and overall, I'm extremely disappointed and frustrated and I don't think I will trust using Fiverr again.

After filing a complaint and disputing this case, the Fiverr customer support team was completely useless. It took them 1 week to respond to my request and they didn't do anything about it.

Date of experience: October 13, 2015
Texas
1 review
8 helpful votes
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Bull$#*!
October 13, 2015

DO NOT USE FIVERR.COM. EVERY "GIG" OFFERED IS A SCAM. ANY DISPUTE YOU MAKE ENDS IN YOUR ACCOUNT BEING BLOCKED OR TERMINATED, IN WHICH RHEY STATE, "CLOSE THE DISPUTE AND THEY WILL ASSIST IN THE ORDEAL". THIS WEBSITE WAS CREATED BY CON ARTISTS FOR CON ARTISTS THAT COOPERATE ON ANY AND EVERY MATTER PERTAINING TO THE SELLER. NO MUSICIAN SHOULD EVER USE THIS SITE.

Date of experience: October 13, 2015
New Jersey
1 review
7 helpful votes
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I see many many reviews on here from the buyer perspective but let me tell you the horror stories from the seller perspective which isnt to diffrent from what i have read. I started off really happy creating my seller account on fiverr and after several hours of making my gigs perfect i published waiting to getsome orders. After a day my account was terminated! And i was very dissaponited and contacted fiverr right away. I asked them why and they said i had broken terms and conditions by having two accounts. I told them several times that it was a mistake and if they could give me more details they said "sorry, your account cannot be reverted". And i had asked the rep if there was anything i could do, what was recommended espeacially because i had no other account and the rep replied with " you can create another account but it will probobly be terminated too". So overall BAD experience and wont ever be recommending fiverr to any of my fellow talented USA freelancer.

Date of experience: October 12, 2015
Florida
1 review
8 helpful votes
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Do not use this site and do not use Revlec, an alleged seller with purportedly perfect ratings. I custom ordered a $500 "gig." After waiting 20 days, the gig was due. Revlec simply ignored me. Per the terms of the site, which I am disputing, I can only receive a credit for services. I cannot wait another 20 days and can't even leave feedback for the scam seller, because they are permitted to unilaterally cancel. Also, if you look carefully, sellers are leaving feedback for one another to inflate ratings. Fiverr needs to get ready for their class action lawsuit and Revlac better not answer the door-it will be the process server! Warn your friends and family not to use this site.

Date of experience: October 11, 2015
Denmark
1 review
4 helpful votes
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A loss of time and money
October 10, 2015

I was looking for music promotion.
I decided to give it a try given the low costs, but I can't say that you pay for what you get.
You get almost nothing and waste a lot of time only.

First seller disappeared after a couple emails back and forth.
I cancelled the order, but you can NOT get your money back if that happens, they stay on your Fiverr "account".
So I searched for another service, which actually delivered the service and it had little to no impact.
Forunately only 5$ wasted, a few hours wasted and many doubts on their policy of keeping the money you put for unsuccessful services.

Date of experience: October 10, 2015
Florida
1 review
3 helpful votes
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I am very unhappy with Seller: mle_mi with Fiverr. I have requested a mutual cancellation and he continues to decline the request. He has not sent me any proof or product. He said he can not do what I want for $5 so he wants more money. He is a scam and I want my money back!

Date of experience: October 8, 2015
India
1 review
3 helpful votes
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I had delivered the order, which was a website and its code in html including all necessary files. After delivering whatever the buyer asked he started abusing the request modification button and want to cancel the order. SO basically whatever he want was for free.
I reported the issue to customer service, No reply its been days now.
Another bug was also there in the site. If you deliver the order its status will be marked completed after 3 days. I waited for 3 days. Time decreased from 3day to 1 day to 1 hour to 1 min then it instead of changing the status to completed the time started increasing again, from 1 min to 2 min to 1 hour to 1 day now.
Horrible website..

Date of experience: October 8, 2015
Australia
1 review
3 helpful votes
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The sellers in fiverr doesnt follow instructions. I had my logo done with one seller twice and i stated in the instructions what i want in my logo, he did not deliver. I even gave him the font that i want and the photo what i want done. He just changed the color from the first one he gave me. I told him i wanted a mannequin, he gave me a dress in a hanger drawing even though ive sent him an attachment for the drawing i wanted.

Like what should i do with that. I gave a 4 star to another seller and he begged me to get my refund back. So i just changed my reviews to five star. I did not want my $5 back. I was just giving out a review through a very honest opinion of what he delivered.

I would not want to give them any reviews then if they wont honor it... It's kinda weird... I think fiverr should be more strict to whom they permit to do their job on fiverr...

I know these people are just trying to make a living but what the hell, its also unfair for the customers to keep on paying and not getting what we want.

I know $5 is peanuts but if you keep on paying $5 due to the sellers incompetency or maybe they dont understand you, it will become $50 or $100 dollars.

It's not cheap at all... It's unfair...

Date of experience: October 3, 2015
Indonesia
1 review
2 helpful votes
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I think they are using a bot for their helpdesk.
Link: http://forum.fiverr.com/discussion/*******/complains-about-the-service-desk-who-to-contact

Date of experience: October 2, 2015
Australia
5 reviews
5 helpful votes
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Total Rip-Off
October 1, 2015

Using Fiverr to develop a website I came across one 'developer' and I use that term loosely, who looked to have all the credentials you would expect. After too-ing and fro-ing we settled on a price of $260 and so he went to work (elsewhere I presume). 2 months passed before I received a very poorly modified $65 template that had broken links and links that took anyone who clicked them back to his servers. I can't leave feedback for the seller as it was too long ago and that works very nicely for him because he doesn't get bad feedback.
My advice - stay well clear of Fiverr.

Date of experience: October 1, 2015
New Jersey
1 review
3 helpful votes
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I use fiver 3 times, my first experience was very positive, I was super happy!
I order two services on the same day, one of the sellers did the best to try to deliver what I was expecting, the second one, didn't response, I tried to contact Fiver but they do not have a contact number support, I tried to send an email, it didn't work neither.
The idea is a great but no every seller has the experience or the same care for the customers. The experience will depend 100% of how lucky you are on finding someone who is there to provide the service that you paid for. Because it's no customer service to complain

Date of experience: October 1, 2015

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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