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    Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.3 stars from 1,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 106th among Freelancing sites.

  • Service
    262
  • Value
    252
  • Shipping
    163
  • Returns
    191
  • Quality
    238

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
37
View ratings trends
146
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How would you rate Fiverr?
Top Positive Review

“Fiverr gave me a refund when the seller was crooked”

Arthur H.
1/1/24

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Date of experience: 1/1/24
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Top Critical Review

“The WORST FREELANCER SITE ON THE INTERNET”

Carlita S.
11/14/24

If I could leave minus100 starts I would. When you first sign up you are attacked by hundreds of scammers. Then when you do get a gig you discover this is the most horrendous freelancer site ever. The withhold your earnings for 2 weeks, then when you have to verify to release payment, there is a glitch and you didn't receive a verification code, you cannot wait a few minutes and do it again, instead they withhold the payment another 24 hours? They also deduct over 20 percent of your earnings, so if your payment is 130, you get 100 USD. They still have my payment and I cannot get it out. This site should be taken down.

Date of experience: 11/14/24
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Reviews (1,128)

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Reviews that mention popular keywords

customer service (162) customer support (100) credit card (42) support team (19) phone number (14)
Thumbnail of user smileyf1
Tunisia
15 reviews
45 helpful votes
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March 1st, 2016

I ordered a custom logo for $5. It was to be delivered in 5 days. I was contacted by the designer, good communication, designed exactly what I wanted in the time said. Great deal for $5, I was very pleased.

Date of experience: March 1, 2016

Thumbnail of user kennethg14
Japan
2 reviews
9 helpful votes
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October 18th, 2014

As a seller, it really is a useless site. I have come to realize that. I have to mail stuff, so I get buyers cancelling before it arrives. So they get their stuff for free, nothing I can do about it. Plus, I get low reviews for no reason other than people feel like it. Worst of all Fiverr takes 20% off the top, and PayPal takes a cut on deposit. So, they ought to call it 4ver.com, or 3.92ver.com. Seriously, you would be better off watching porn than spending the time listing your gigs here.

Tip for consumers:
Just don't waste your time. As an insult to injury, you may like getting a Fiverr debit card, backed by Payoneer saying that it works like a real bank account with a routing number and account number! Then see how many depositors are not on their "white list." Like your other bank for example.

Service
Value
Quality

Date of experience: October 18, 2014

Thumbnail of user nelias
Canada
1 review
3 helpful votes
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November 13th, 2015

Do NOT use this website. This website is a perfect place for anyone who wants to steal money from others. We ordered a website update from mali_jure_st. The money was taken, service never delivered, order marked as closed and delivered by seller. When we contacted customer support they said they can't do anything about it as the order was delivered and we contacted them too late. Great place for fraud.

Service
Value
Returns
Quality

Date of experience: November 13, 2015

Thumbnail of user carlosm191
Florida
1 review
5 helpful votes
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August 23rd, 2018

First and last time I ever use this %^&#$ service. I had a horrible experience. I had a seller make a mistake on a amended order and I was charged twice. No biggie right. The seller cancelled the order and case close right. Wrong! To withdraw the money, Fiverr put me through hoops after hoops. The platform itself isn't user friendly and buggy. A real pain in the #$%^ experience.

Date of experience: August 23, 2018

Thumbnail of user tomb184
Florida
1 review
4 helpful votes
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February 22nd, 2016

I had a mentally unstable chick named TameraK flip out on my in a very unprofessional, unprovoked fashion because I had the audacity to criticize her crappy work on Fiverr. She falsely reported me for "abuse" and "rudeness" and Fivert did not do a damn thing about it but harass me. Do not do business with those Fiverr scum.

Date of experience: February 22, 2016

Thumbnail of user matthewy21
Illinois
1 review
3 helpful votes
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June 19th, 2018

I wish it worked out. I paid them waited for a week for the picture and nothing. The artist came back three times about what it should look like. I was like guy you are the artist not me. I asked for a refund they said they would process it and it never came. I had to call my credit cad company to dispute it. I would avoid these guys as they have good intentions but very unproffesional

Date of experience: June 19, 2018

Thumbnail of user royb31
Alabama
1 review
3 helpful votes
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July 24th, 2013

Fiverr.com is horrible for sellers. It takes about 3 weeks to withdraw money from any revenue you make. Also, Fiverr now only allows you to make 1 withdraw every 48 hours day. So basically Fiverr does everything they can to hold on to your money. They do it to earn interest on your money.

Date of experience: July 24, 2013

Thumbnail of user lindaw148
Missouri
1 review
5 helpful votes
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March 15th, 2016

Must be a ponzi scheme. I placed and paid for order that promised source files for logo and business card. I was set up to 'serum_designer'. Serum_designer seemed to not understand simple requests for modifications. Never got it right. Never got usable file. Then serum designer asked for more money which was to be paid to a different company. Customer service is non-existent. My order was marked as complete before I received any design work.

Date of experience: March 15, 2016

Thumbnail of user terryb1118
Maryland
2 reviews
3 helpful votes
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April 3rd, 2022

I ordered these services on Feb 17,2022, and it is now April 3,2022. I received 50 comments, and I'm not sure they even came from this order. I received no traffic, and my search engine ranking is worse than before I placed the order. In fact, my site was listed Ezoic ad network, and because they said the traffic coming to my website was low quality, and bot traffic they kicked me off their ad network and demonetized my website which I was making $75.00 per month. So, not only did I get cheated on the service, but I also lost $900.00 a year on sales. This is the 3rd gig I've tried on Fiverr, and all three times I was cheated. I personally do not recommend using Fiverr for anything. I know I will never use them ever again.

Tip for consumers:
I highly suggest never using Fiverr for anything. I tried 3 gigs, and none of them worked. all were rip-offs by dishonest sellers.

Products used:
Backlink service from adexpert

Service
Value
Shipping
Returns
Quality

Date of experience: April 3, 2022

Thumbnail of user karaf7
Australia
1 review
4 helpful votes
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October 28th, 2017

Last time I was on here I got scammed! It scare the crap out of me, to even come back. Also, bad customer service as I paid money, no-one from your department got back to me. That was last year. And here I am, hopefully I don't get scrammed again!
Furthermore, are there any other recommendation of another company please.
Cheers

Date of experience: October 28, 2017

Thumbnail of user ap1729
South Carolina
1 review
5 helpful votes
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April 14th, 2018

The quality of my logo design was LAUGHABLE. A kindergarten class with a bucket of fingerpaint could have designed a better logo. I found the font used on a website that stated not for commercial use without paying for a license and the graphic was an absolute joke. It only takes one negative experience to lose a customer forever. Fiverr needs to have these "graphic designers" submit a resume and ORIGINAL work done. The portfolio I viewed was NOT the designer's work. There is no way. I don't leave reviews often but when something is THIS bad, I feel compelled to keep others away from nonsense. Now I'm out 42 bucks.

Date of experience: April 14, 2018

Thumbnail of user willr54
Texas
2 reviews
4 helpful votes
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June 15th, 2018

I ordered two t-shirt designs, they were late, one never arrived. I tried to resolve it and got a message saying sorry I forgot to send it a week ago. I asked for a revision and never heard back. Messaged Fiverr and they just canceled the order rather than letting me work it out. They had a 5 star review. Never received a vector file for anything. Tried again, this time the seller tried to extort more money, contacted Fiverr they gave me a coupon for $4 off. Tried a third time and same thing, a very simple 2 color design allegedly required more money or so the seller said from $10 to $20 for a simple super simple design.

Date of experience: June 15, 2018

Thumbnail of user christophers2205
Colorado
1 review
1 helpful vote
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March 11th, 2022

After submitting my specs, one-day following, the designer and I agreed that my order could not be fulfilled. A request for refund was immediately made at Fivver's website. However, Fivver provided only a 'Fivver credit' not a refund of my payment. I then exhausted all options at Fivver's website. Their website shows a button for issuing a refund to my payment method but that button is an image only, it is not functional. I am attempting to resolve the issue through my payment method provider.

Date of experience: March 11, 2022

Thumbnail of user gregf345
California
0 reviews
0 helpful votes
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January 20th, 2022

I did 2 jobs and they never paid me! They don't have a contact number and nobody responds to me they are very unprofessional and stole money from me and the people that paid for my services! They took money from their accounts and never paid me, in addition they blocked them from using the databases I created for them. Horrible horrible experience will never do work for them again.

Service
Value
Shipping
Returns
Quality

Date of experience: January 20, 2022

Thumbnail of user muntaham1
Pakistan
1 review
4 helpful votes
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July 21st, 2018

Fiverr has worst help and support team they just don't give a damn about there customers and sellers and act like god like creatures... Okay even if you have to bane any account YOU can at least:
1) Give them one or two WARNINGS...
2) If you just don't have time to give them warning at least you can tell them that which rule and regulation they have breached and broke...
Worst website and company ever... :(

Date of experience: July 21, 2018

Thumbnail of user akular
India
1 review
3 helpful votes
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December 16th, 2012

It is worst... than i ever seen in my life... there is no any seller protection at all. They are charging hell lot of money for every order from the seller. Why not from buyer? Even they are taking money from seller there is no seller protection... seller can be scamed easily... fiverr not loosing any thing, only seller loosing huge effort and money... i have already filed cyber crime police complaint against this israel based company... i want all the victims support to close this company... this site is hosting on go daddy servers... i can file case on them... i am trying for court orders to take an israel police action on them. I will slap those guys for sure... i lost huge amount on fiverr... customer support not responding at all.

Date of experience: December 16, 2012

Thumbnail of user janed117
Maryland
1 review
3 helpful votes
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October 27th, 2015

I signed up, selected a gig, communicated with the seller, paid to place and Order--then, I could access my account (kept receiving a notice that I needed to activate my account per an activation email. I kept requesting for the email to be re-sent, it wasn't), when I logged in with my FaceBook my account showed no indication that an Order had been placed, I received numerous error messages when I tried accessing my account from email notifications (that somehow did come through). The list goes on and on. I sent emails to customer service that still have not been answered, however now that I have filed a dispute to get my money back Fiverr customer service quickly responded indicating that my account is frozen. I am done and thoroughly disappointed.

Tip for consumers:
It did not work for me.

Service
Value
Shipping
Returns
Quality

Date of experience: October 27, 2015

Thumbnail of user yvonnem191
Virginia
1 review
0 helpful votes
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May 10th, 2020

This company has hacked my checking account. I never heard of them til I looked at my bank statement today. How they got my checking account number I have no idea, I don't bank online. My bank has initiated a fraud investigation,

Tip for consumers:
I’ve never used the site, but they got into my checking account.

Products used:
None

Date of experience: May 10, 2020

Thumbnail of user louisem374
GB
1 review
4 helpful votes
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September 22nd, 2021

I wrote to Fiverr about a scammer who tried to buy a gig from me. I reported him to 'customer service' instead of removing him they disabled my account with no reason. I have gigs that I've paid for and cannot access them and also a job I did and awaiting payment.

All they do is spew the same crap about how I've giving no answers to my questions. They are a nightmare and no idea of how to do customer service. Fiverr is a lirre!

Service
Value
Quality

Date of experience: September 22, 2021

Thumbnail of user peterp264
GB
1 review
6 helpful votes
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April 29th, 2018

Most enquiries ask endless questions and ask for highly involved tasks to be completed, but then never actually book. The small number that do book, specify the tasks extremely nebulously and then deliberately request endless revisions to try and push your buttons and waste your time. Save yourself agro by finding quality individuals who respect you in business.

Date of experience: April 29, 2018

Thumbnail of user cavinp
Netherlands
13 reviews
231 helpful votes
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December 13th, 2015

Scam. You pay for a gig, they seller delays, then offeres refund.If you take refund it is stuck in fiverr's system forever without ever a change to get it back. If you wait for the artwork, it is corrupted or crap.

Date of experience: December 13, 2015

Thumbnail of user davidc6314
Switzerland
1 review
5 helpful votes
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May 31st, 2022
Verified purchase

Beware Fiverr filter out the worst reviews!

I had a terrible experience, was presented with Plagiarised content! I cancelled the gig and wanted to write a bad review to warn others about the seller, only to be told by Fiverr, if you cancel a gig you cannot leave a review!

So basically, those who would give low reviews are NOT ALLOWED TO!

This is obviously a way Fiverr attempt to improve their sellers reviews.

Tip for consumers:
Make sure you ask for samples of their work.
Do NOT believe the Star Ratings as they are manipulated

Products used:
content writing

Date of experience: May 31, 2022

Thumbnail of user tams6
California
1 review
4 helpful votes
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February 21st, 2014

Fiverr is a scam. The website enables sellers to scam buyers. I hear the other way around to. It is a scammers paradise and the Fiverr website apparently thrives on this environment. Avoid at all costs.

Date of experience: February 21, 2014

Thumbnail of user nevaz
Slovenia
1 review
1 helpful vote
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August 3rd, 2017

I hired these guys for making my online store. We agreed in the beginning for the specific content which was to make a store in another language. I provide them with all the language material and all the translations that they had to add to the site. At the end they just google translated some things and the rest they left it in english. Horrible mess of a store that I can't use now. I was messaging them and contacting and all they were saying were lies such as we are not in the office, wait for couple of days etc. etc. And Then we came to the point that I cant cancel the order anymore because it has been too long since the order was made. Total rip off - dont use ECCOMMERCEXPERT1 all they do is promising promising until its too late to write a bad review of them or cancel the order, the worst experience ever!

Date of experience: August 3, 2017

Thumbnail of user scotth1835
Kentucky
4 reviews
1 helpful vote
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March 22nd, 2023

Site doesn't work. Can't set up an account. Can't get to a contact page. And customer service sends you a link to submit a ticket. Guess what, that page doesn't work either!

Service
Value
Shipping
Returns
Quality

Date of experience: March 22, 2023

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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