FiverrReviews 1,136

I'm a seller on fiverr and I have had shockingly bad support from admin. They support the buyers and don't support me, DESPITE the fact that they can read the conversations between the client and myself and they can see when clients leave dishonest feedback.
Plus, if you edit your gig, if someone in the office doesn't view your edits and release your gig, it won't show in the searches until you tell them to release it. This has happened to me so many times I can't count.
It seems that if you criticise admin, they do nasty things to stop you from earning money through fiverr. The admin are young upstarts who couldn't provide customer service if their life depended on it. Fiverr admin sucks.
When I became disillusioned with Fiverr, I searched for another similar site and found Fivesquid. What a complete and total difference. I get treated with respect and appreciation over there. No problems at all. Plus the British Pound is worth quite alot more than the US dollar, so I get to keep more of what I've earned.
Ditch Fiverr and use Fivesquid instead.

I consistently had issues with a seller on Fiverr and after reaching out to their customer support, I was told to work it out with the seller and come back to them if it didn't work out. Well, I tried working it out with the seller (which I had already tried multiple times) and they still refused to create what I requested or cancel my order. Afterwords, Fiverr still refused to refund my money.

For the record, I have worked with one seller and had a positive experience. This was my second attempt and there was no positive outcome at all in the experience. I understand that I chose a bad seller, but I didn't anticipate Fiverr not helping me at all. Really though, the seller constantly called me 'bro' and could not understand basic English. If the profile is perfect grammar, it's a con. These are the ones that paid someone else to write their profile.

BEWARE - FIVERR DATABASE HAS BEEN HACKED OR STOLEN!

I received a spam message through my Site's Contact Us form. My original site design was worked on by someone at Fiverr, so that's the connection.

Please note - the guy named in the threat below has no connection to me and would have no idea what my site is. Today, Fiverr deleted his profile.

So, Fiverr's database has probably been hacked, or this was done by one of their employees.

BEWARE!

From: Quinton Jalovel [*******Nofziger at fiverr.com](mailto: *******Nofziger at fiverr.com)
Subject: contact me asap

Message Body:
Hi, I wanted to let you know that your site has a lot of porn and gambling spam. Please get in touch to me to have removed. If you dont contact, there will be more porn spam and your site will be dead. So no waste time and order my gig now www.fiverrDOTCOM /miananosh01

Fiverr already takes 20% of seller's profit because they run escrow (which is good because it protects both buyers and sellers), but Fiverr literally don't care about the sellers. Buyers can come up with any excuse to reject your order or ask for a revision probably after using whatever you delivered to the buyer in the gig. When you go to Fiverr Support to complain, they just tell you to try to resolve it with the buyer. If the buyer was good and willing to resolve an issue he created out of nowhere would you be in Fiverr's email sending them a complaint?

If you decide to cancel the gig because the buyer is a terrible person, Fiverr just automatically reduces your Order Completion rate - this is not fair on the freelancer.

I recently ordered a logo to be done. I got the intial product but then asked for revisions. I got the revisions but was unable to sign into my account. I TRIED emailing supporting but without an order # (which they don't provide in the order email) or my user name (which I couldn't remember) I was screwed. I managed to email the seller directly to ask if he could send the work directly to my email because I couldn't get into my account. His response was stupid and unprofessional. NO HELP.

So I have a photocopy of the log I like and no files to back it up. THIS SITE IS A JOKE AND SO IS THE SYSTEM IT FOLLOWS. I FEEL SCAMMED. I ONLY PAID $16.00 BUT GOT ZERO FOR MY MONEY.

I am a first time user in fiverr, and i ordered some gigs. After i paid for them i was requested to add some more info to complete my request for a gig.
After i did that i saw that my cart still have all those items so i assumed because it wasnt completed before the inital transaction wasnt made, and i need to pay for the items that are still in the cart again

As it turned out they billed me twice, for their terrible user experience and cart bugs, and they wont refund me the money back to my bank, they wont refund the VAT they charged and they wont refund the processing fee they too (which is high) for a transaction i made because of their bugs!

Their support is acting terrible, and dont really care.

I'm going to post more reviews for this site based on the products I buy. Since everyone here is an independent contractor or freelancer like me, I don't think it would be fair for me to judge based on one or two bad services.

This particular review is based on the logo design. To be fair, I did not purchase any of their so-called "vetted" sellers that they call PRO sellers. These are apparently professionals they hired from all over the world. They charge in the thousands. I don't trust their vetting process and didn't want to spend that much money to discover yet more stolen or mediocre work because of all the bad experiences.

I have spent as high as $150. When I paid the lowest price of $5, I received clip art - okay, that's fair, I get what I paid for - right? No, not exactly, it was downloaded probably from Google. I could have done that myself without paying anyone $6 (there is a $1 processing fee tacked on) and waiting two days. That seller had no legal right to sell me something he does not own. This happened to me 3 times for logos I bought from low as $5 to high as $25.

When I spent the higher price based on really good description on their gig page, it was the same result. It wasn't stolen stuff they gave me but the work was awful, communication was even worse. The only time they seem to send me messages was when they wanted more money. If I pay them, they disappear until they deliver at the last minute.

The products I received were below average all across the board from everyone I bought from. They only care about getting 5 star reviews and getting as much money from you as possible.

If you end up getting a decent logo - google search it because its likely stolen from another designer. If you use a logo that belongs to someone else, it's you who will get sued not the person you hired on Fiverr.

Every time I've ordered off this site the orders have not been delivered on time or the work has been completely sub-standard. Their customer service is 100% incapable of handling any complaints. As a result, I find it to be, by far, the worst online platform for people seeking freelancers.
Shortly after opening an account with Fiverr, I was harassed by one of their members, listed on their account as in Australia (but claimed not to be) who, by making highly inappropriate, provocative and deliberately offensive remarks, seemed to want to highlight that he/she was better than me. I am sure that many of you are forced to deal, from time to time, with this chronic disease called 'tall poppy syndrome'. He or she starting making assertions to the point that, in his/her ill-founded mind, I was misleading people to think that I was the CEO of a large company in Sydney when that is not the case. As if all of the medium and small businesses, that form the largest portion of the Australian corporate marketplace, don't matter. No mention was ever made to the size of my company or to the location of the business itself. I correctly listed myself as the director of my own business in QLD.
My first action involved reporting the abusive messages to Fiverr via the appropriate 'abuse button' on their website but the button didn't stop the flow of messages. A message was sent to their "customer service" but it took 3 days for them to respond to it. I was so bored with this idiot that I made him/her waste his/her time with one of my students, who took the time to respond to him so that he could practise his English. The final messages sent by this mentally-challenged individual to my student mentioned something to the effect that a) if I was a CEO I would not be wasting my time with him/her and b) my grammar would need to be revised.

Let me open by saying that I do not* leave negative reviews simply because. When I enter into a contract for business, and that contract is met with professionalism, I give the proper feedback. However, going into Fiverr.com, I was seeking to have work done on one of my many* books. The correct thing I did was look at the fiverr freelancer's options, before contacting them. (80% of them had horrible reviews) I chose the one who had only 1 neutral review. Where I goofed up was, NOT looking at fiverr's reviews overall, which were 98% negative and ALL ACCURATE. I hired a freelancer to do work for me, only to find out in a few days that the task I needed done, was an easy fix. I GOT LUCKY* - Let me type that again, I GOT LUCKY, as the seller / freelancer, agreed to cancel the contract and refund my money. And this* is where things began to get interesting with Fiverr.com.
I could not help but feel that for the work that was being offered on the site, truly professional work*, the sellers were not asking much at all. People, hear me out... YOU GET WHAT YOU PAY FOR... Yet after the cancellation, I had to GO IN again, and request a refund to my Credit Card, from the Customer Support. (Go back and read that again.) That would be like returning something to Walmart, (who entertains FAR MORE clients on a daily basis - and has a QUICK refunding process) and the Customer Service people telling you, "Oh, well to get your money back for this DEFECTIVE product, you have to go behind the store and talk to the Great Oz, who sits behind a Curtain."
People - Fiverr ONLY refunds money ONCE* if that. As far as I read, they will refund your money for a cancellation ONCE - and that is IF - and ONLY IF - the seller agrees to it.
IN SHORT...
RUN - LIKE - HELL from this site! Fiverr.com is most likey run out of someone's basement, or a small building, by people who do not have the brain power or intelligence to place the square object through the right opening. (Something we all learn as CHILDREN)

I've tried Fiverr twice. First time I got causght in a loop of continually awful revisions. I couldn't get my money back from customer service which always gave extra time to the "artist" to do more childish clipart files. I played by their rules and walked away losing my money. This time I carefully chose an artist with over 1k decent reviews and I am stuck in the same continually unsatisfactory revisions when I had a deadline 3 days ago. I went to Paypal and filed a complaint asking for my money returned. I won't lose money again. They did not meet the terms of their CUSTOMER.

If you are looking for something that sounds too good to be true, that is Fiverr. You may get what you wanted. Obviously some people get lucky but if you read their reviews on other sites (not on Fiverr) you will get a picture that represents the real issues. No communication. No deadline No refunds from Fiverr.