FiverrReviews 1,140

Customer service is absolutely terrible they refused to answer any of my questions I spent all day for what seemed like automated answers to my questions

I ordered a 36.00 gig from mynameispratim that included revisions. He did not follow my initial instructions, so I requested a revision and never received it. Finally, I completed a honest customer review about the experience once I realized I was not going to receive a final product. The seller had the nerve to reply to my review saying, I wanted additional work and refused to pay more money. That was completely untrue and when I told him I was going to file a complaint with fiverr due to his lies and untruth, he told me to go right ahead because fiverr is not going to do anything with a smiling face emoji!

I've dealt a lot with outsourcing graphics work to people all over the world. I myself am a graphics person but find it easier to outsource some work. Used fiverr once and wouldn't use again. After posting a very clear brief I got spammed by idiots who clearly hadn't read the brief. The person I did put the job to (not for $5 but $35 to hopefully get some quality) then fed me lines of rubbish and failed to deliver the work. This is currently in dispute but the reality is if you want dodgy Asian talent who may or may not deliver (let's not even talk about quality) outsource your work elsewhere.

I have yet to enjoy working with this company. Our of 5 hires, none completed their work properly. From Logos to websites and stationery, the sellers know how to work you to get positive feedback. If you are not completely satisfied, DO NOT COMPLETE YOUR ORDER. The worst scammer asked us to allow them to complete an order later because a relative had been in an accident. In exchange for a positive review, they would do additional work at no charge. We have heard more than enough. Do not use this company!

It took about two weeks for me to get one gig. The customer is legitimate and very lovely. I am legitimate and very capable, so we hit it off. I knew there would be a 20% fee for me to pay, which seems steep, considering the service. What I didn't realize, is that the customer ALSO pays a fee of 5%. On top of that, in order to get my money out of Fiverr, there is an additional fee, which varies from $1 to who knows how much, since it varies with the type of withdrawal. Too many fees. I can't recommend this as a serious way to do business.

I used Fiverr from both perspectives in the past - both seller and buyer.

As a seller you have to offer something special because there are so many other sellers that often over promise. The bad thing is as others mentioned here the refund policy - if the buyer doesn't like your work, he'll get the refund no matter how good your job really was. Even if you do everything right, you will simply lose the money if the buyer isn't 'satisfied' - often the case is that buyer wants just to save money.

As a buyer you have to be real: nobody is making you a great original logo with source files for $5. Read the reviews, think about whether it's possible to fairly deliver the service you're interested in for the money seller wants and then decide whether it's real or not. You can find there lot of scammers, but also lot of good people that will do awesome job for really good prices

I've been a 5-star seller on Fiverr since 2011. I have almost 400 positive reviews and have been a great member with a great seller reputation. Even with that, Fiverr doesn't care. If a buyer decides they want a refund (for whatever reason), Fiverr will give it to them. Even AFTER I put in the time, effort and delivered the service; the buyer gets to keep it and get a refund; no questions asked.

This totally screws over loyal sellers like me. I've had this happen to me three times in the six years I've been a seller. This last time was the last straw. The sellers are the backbone of this web portal and they're treated like crap. Buyers have the priority because they bring in the cash flow. Fiverr's own discussion forums are full of the same complaints as this one.

If you are a seller or are considering to be one, be aware that you will do work and not get paid for it and there's nothing you can do. All that needs to happen is a buyer decides they want something and not pay for it. Fiverr definitely needs a new system to prevent this from happening.

A web designer was supposed to improve my Wix website so that it would look more professional. After many days of trying to get him to do the work, he delivered a website with errors on which I was to email him to fix the errors. I asked him why I couldn't edit the website myself. He said it was because I needed to learn "code". I reminded him that I asked him to make a website like I had on Wix, which I could edit. He said I would need to pay more money to make the website editable. This had been my request from the start.
I asked him for the refund. He refused. I gave him a review based on the situaiton. He said he would not give me a refund unless I removed the review. I informed customer service about the situation. They sent me back to him and kept asking the same quesiton over and over. I called my bank. They refunded my money. Fiverr terminated my account because they said I should not have engaged my bank. Are you kidding me?

Skeptical as i am, I hired 5 designers all of them did horrible no effort work, was told i have to accept and they get to keep the money. So nothing I can use and they keep the money. Mind you every artist of the 5 uses extortion techniques, You buy 3 logos they only show one and say they will give you the other 2 only if you accept the order and rate 5 stars.

All in all they took our companies money not a big deal. Was worth it, to know I shouldn't ever use them. Is hard to remain professional when I've never had training on how to handle extortion of services.

I initiated a project with a seller on fiverr to design a company logo. The package included 3 revisions. After the 2nd revision the seller claimed the job was finished even though I did not approve what was delivered. I let the seller know he would be getting a bad review and credit card dispute if he didn't finish the job or refund my money. I gave him 5 business days to respond and didn't hear anything back until after I submitted a bad review and filed a complaint with fiverr. They sent me a generic response which had nothing to do with my situation. The seller begged and pleaded to have me change the review and promised to finish the job. After another 2 business days I filed a paypal dispute, at which point fiverr disabled my account which prevents me from communicating with them and the seller any further.