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FiverrReviews 1,135

1.3
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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
This company does not typically respond to reviews
Texas
1 review
4 helpful votes
Follow Nathan M.
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I have yet to enjoy working with this company. Our of 5 hires, none completed their work properly. From Logos to websites and stationery, the sellers know how to work you to get positive feedback. If you are not completely satisfied, DO NOT COMPLETE YOUR ORDER. The worst scammer asked us to allow them to complete an order later because a relative had been in an accident. In exchange for a positive review, they would do additional work at no charge. We have heard more than enough. Do not use this company!

Date of experience: July 18, 2017
Oregon
1 review
3 helpful votes
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It took about two weeks for me to get one gig. The customer is legitimate and very lovely. I am legitimate and very capable, so we hit it off. I knew there would be a 20% fee for me to pay, which seems steep, considering the service. What I didn't realize, is that the customer ALSO pays a fee of 5%. On top of that, in order to get my money out of Fiverr, there is an additional fee, which varies from $1 to who knows how much, since it varies with the type of withdrawal. Too many fees. I can't recommend this as a serious way to do business.

Date of experience: July 17, 2017
Serbia
2 reviews
7 helpful votes
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The worst platform ever made. Stupid system good only for site itself. Classic scam where buyer with $5 is god. Avoid.

Date of experience: July 14, 2017
Massachusetts
1 review
4 helpful votes
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I love review sites on companies that are trying to scam people, and from reading the reviews this appears to be one of those companies. Thank you for the warnings.

Date of experience: July 11, 2017
Morocco
2 reviews
0 helpful votes
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I used Fiverr from both perspectives in the past - both seller and buyer.

As a seller you have to offer something special because there are so many other sellers that often over promise. The bad thing is as others mentioned here the refund policy - if the buyer doesn't like your work, he'll get the refund no matter how good your job really was. Even if you do everything right, you will simply lose the money if the buyer isn't 'satisfied' - often the case is that buyer wants just to save money.

As a buyer you have to be real: nobody is making you a great original logo with source files for $5. Read the reviews, think about whether it's possible to fairly deliver the service you're interested in for the money seller wants and then decide whether it's real or not. You can find there lot of scammers, but also lot of good people that will do awesome job for really good prices

Date of experience: July 10, 2017
California
1 review
9 helpful votes
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I've been a 5-star seller on Fiverr since 2011. I have almost 400 positive reviews and have been a great member with a great seller reputation. Even with that, Fiverr doesn't care. If a buyer decides they want a refund (for whatever reason), Fiverr will give it to them. Even AFTER I put in the time, effort and delivered the service; the buyer gets to keep it and get a refund; no questions asked.

This totally screws over loyal sellers like me. I've had this happen to me three times in the six years I've been a seller. This last time was the last straw. The sellers are the backbone of this web portal and they're treated like crap. Buyers have the priority because they bring in the cash flow. Fiverr's own discussion forums are full of the same complaints as this one.

If you are a seller or are considering to be one, be aware that you will do work and not get paid for it and there's nothing you can do. All that needs to happen is a buyer decides they want something and not pay for it. Fiverr definitely needs a new system to prevent this from happening.

Date of experience: July 5, 2017
Arizona
2 reviews
11 helpful votes
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A web designer was supposed to improve my Wix website so that it would look more professional. After many days of trying to get him to do the work, he delivered a website with errors on which I was to email him to fix the errors. I asked him why I couldn't edit the website myself. He said it was because I needed to learn "code". I reminded him that I asked him to make a website like I had on Wix, which I could edit. He said I would need to pay more money to make the website editable. This had been my request from the start.
I asked him for the refund. He refused. I gave him a review based on the situaiton. He said he would not give me a refund unless I removed the review. I informed customer service about the situation. They sent me back to him and kept asking the same quesiton over and over. I called my bank. They refunded my money. Fiverr terminated my account because they said I should not have engaged my bank. Are you kidding me?

Date of experience: July 5, 2017
Germany
1 review
2 helpful votes
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To transfer about $150 from my fiverr account to my German bank account, I loose $7, because of transaction fee an a bad exchange rate. And that's a lot if you consider how little you get paid and how much time you invest to earn $7 with translating.

Date of experience: July 4, 2017
Germany
1 review
2 helpful votes
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Had a freelancer put malicious code in my site. Either he or the unrecorded unrated WP plug-in he put in was full of malware my sites been offline for months and my business is literally in the drain now. Fiverr refuses to help more than a $10 credit, it's insane and they've ruined this business. Use upwork where they are vetted more thoroughly

Date of experience: July 4, 2017
Norway
5 reviews
19 helpful votes
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Used Fiverr a few times and each time it got worse. Indian and Pakistani sweatshops mass producing offers for work. Even when finally finding a US based content writer or web designer one could tell right away they were in India. NEVER AGAIN!

Date of experience: July 4, 2017
Wisconsin
3 reviews
5 helpful votes
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Skeptical as i am, I hired 5 designers all of them did horrible no effort work, was told i have to accept and they get to keep the money. So nothing I can use and they keep the money. Mind you every artist of the 5 uses extortion techniques, You buy 3 logos they only show one and say they will give you the other 2 only if you accept the order and rate 5 stars.

All in all they took our companies money not a big deal. Was worth it, to know I shouldn't ever use them. Is hard to remain professional when I've never had training on how to handle extortion of services.

Date of experience: July 2, 2017
California
1 review
3 helpful votes
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Paid separate sellers to create logos for a new business. The first one delivered nice looking logos. Only, they were ripped off a popular aquarium on the other side of the state! Another seller was 4 days late, delivered completely unusable logos that didn't follow the prompt whatsoever!

Date of experience: June 29, 2017
California
3 reviews
7 helpful votes
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I initiated a project with a seller on fiverr to design a company logo. The package included 3 revisions. After the 2nd revision the seller claimed the job was finished even though I did not approve what was delivered. I let the seller know he would be getting a bad review and credit card dispute if he didn't finish the job or refund my money. I gave him 5 business days to respond and didn't hear anything back until after I submitted a bad review and filed a complaint with fiverr. They sent me a generic response which had nothing to do with my situation. The seller begged and pleaded to have me change the review and promised to finish the job. After another 2 business days I filed a paypal dispute, at which point fiverr disabled my account which prevents me from communicating with them and the seller any further.

Date of experience: June 29, 2017
Pakistan
1 review
3 helpful votes
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Funny Website
June 28, 2017

This website is very funny. They closed my account saying I have two accounts while I proved that i only hold one fiverr account. Even I was using their service to purchase gigs and I had my profile since 2014.

Date of experience: June 28, 2017
Texas
1 review
3 helpful votes
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Paid for the $5 campaign to advertise my business. The data I was given seemed unrealistic(17,000 clicks in one minute and then nothing else). I gave the a 2 star rating. I was begged to change, asked if I had a heart, told I was hurting their business. I did not change my rating so the fiver freelancer posted I was a rapist and fraudster all over my Facebook.

Date of experience: June 27, 2017
Pakistan
2 reviews
11 helpful votes
Follow SAQIB A.
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Fiverr seller scam
June 27, 2017

Hello,
I had paid 105$ for dynamic website in wordpress she took my money and never done my work on google hangout she told me her account is blocked my fiverr.its more then six month gone she never done my work
Her both ids
*******@gmail.com
https://www.fiverr.com/sara_yaseer
Her old id
https://www.fiverr.com/sarah_expert

Never make order with her

Date of experience: June 27, 2017
Texas
1 review
4 helpful votes
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Pain in the $#*!
June 27, 2017

Will never be using Fiverr ever again. Such a a huge pain in the butt for both the designer and the buyer.

Date of experience: June 27, 2017
California
1 review
4 helpful votes
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Someone tried to scam me but i caught that what she was trying to do yet they blocked my account and accused me of bullying I find that interesting because instead of seeing the truth for what it is they did that to me when i have been selling services and buying services and the truth is a lot of what ive bought in the past were scams so you get accustom to not letting yourself be scammed. But when you catch someone getting ready to scam you they punish you for not letting yourself get scammed?! Wtf!

Date of experience: June 24, 2017
Florida
1 review
0 helpful votes
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Mixed experience
June 25, 2017

I've had some great results working with freelancer I found on here. But I also had the opposite. So it really depends, just make sure to properly screen providers.

Date of experience: June 23, 2017
Illinois
4 reviews
10 helpful votes
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Had a bad seller, wont edit his poor work. Sent a message to Fiverr support but all they said was work it out with the bum. I tried that and all he did was rant that I was a crummy buyer... all because I wanted what he advertised but didn't deliver

Date of experience: June 21, 2017

About the Business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing. Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


fiverr.com
Founded in 2009
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