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FiverrReviews 1,136

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
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Illinois
4 reviews
10 helpful votes
Follow Steve R.
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Had a bad seller, wont edit his poor work. Sent a message to Fiverr support but all they said was work it out with the bum. I tried that and all he did was rant that I was a crummy buyer... all because I wanted what he advertised but didn't deliver

Date of experience: June 21, 2017
NL
1 review
3 helpful votes
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Fiverr is a scam don't every buy anything. Ordered traffic and got spam! Paid for nothing the seller is not responding and Fiverr is not trying to help.

Date of experience: June 20, 2017
Colorado
1 review
4 helpful votes
Follow Steve S.
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I had a problem with a seller delivering a web site template that was nothing at all like what I had requested. Customer Service failed to research, failed to escalate & now don't even respond. Horrible! Going elsewhere next time!

Date of experience: June 18, 2017
California
2 reviews
7 helpful votes
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FIVERR BLOWS
June 18, 2017

I contracted with a "seller" to produce 3D kitchen design, provided him with a scale top view for 3 elevations.
He took over 1 week to produce 1 view with multiple inaccuracies,
I tried 3x to work out the problems with descriptive messages and I received more LAME work without the details requested.
Frustrated and going on 10 days without a draft I can work with I found a local designer who had my presentation ready in 2 days, no edits, perfect.
I contacted FIVERR requested a full refund and have been explaining myself to IDIOTS in Customer Service (a damn joke) for 5 days, 10 emails no resolution, no refund.
BTW I have used FIVERR previously with OK results, however as a PAYING customer I will not be ripped of be an Incompetent seller then given the run around by IDIOTS in the CS dept.
FIVERR SUCKS, GO LOCAL AND BE A HAPPY PRO

Date of experience: June 18, 2017
California
1 review
1 helpful vote
Follow Olga L.
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They say you can get $5 if you invite friends. That's a LIE.
I invited many many friends and more than 10 friends BOUGHT gigs but I haven't got anything. They keep saying they are investigating but I kinda gave up. It's been a month lol

Date of experience: June 17, 2017
GB
1 review
1 helpful vote
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Unfortunately the final order wasn't as I'd hoped it would be. I found that my seller did not speak native English, the language was repetitive, passive and there were some grammatical errors in my CV. The order was not delivered within the set time frame and looked rushed when it did arrive. No covering letter was provided. Price seems too good to be true and it is.

Date of experience: June 16, 2017
Colorado
1 review
5 helpful votes
Follow alex g.
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I had to report over 100 scammers on fiverr.
They claim they're native English speaking copywriters and they reside in the US.
90 % of them are from NIGERIA and the rest are from other countries. Only 1 or 2 out of 100-200 copywriters are actually English speaking.

I reported all those to fiverr and told them this is fraud and deception.

They suspended my account instead of correcting the fraud!

Fiver customer reps do never care about any of these. Days later I received a canned marketing message. But I have checked the reported profiles weeks after they're still there with misinformation.

Immoral people are there.

I'm kicked out.!

Date of experience: June 14, 2017
Viet Nam
1 review
0 helpful votes
Follow Thomas V.
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Now, here's the thing that I felt was bad about Fiverr. Of course they can't always prevent scammers from being on there. However, if you leave a negative review for a seller they have incentive to refund you.

This is important. Refunds come in as a request. If you accept, you have "canceled" your order and thus can not leave a review because Fiverr treats it as if you never received/paid for the service.

So you'll see all these shady sellers with 5 star ratings and wonder how the world that's possible. Simple. Most people, when presented with the opportunity, take the $5 back rather than paying $5 to leave a review for someone else's benefit.

Kinda crappy, right? Fiverr, by design protects scammers. I don't think it's intentional, it doesn't help them to have externally negative reviews of their service (since you won't find them on their site)... But it is nonetheless a thing.

Date of experience: June 13, 2017
Illinois
1 review
2 helpful votes
Follow Carlyn R.
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Dishonest Seller
June 13, 2017

Fiverr supports unscrupulous Sellers. On 4 separate occasions I have asked a Seller to relinquish my username and password to website (that seller created) that I explained to him that I would manage. In addition, the seller promised 9 revisions and only allowed me one revision. Fiverr Customer Support does not intervene leaving you with no recourse.

Date of experience: June 13, 2017
India
2 reviews
5 helpful votes
Follow Wesley W.
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Hi,

I am a Level on seller on fiverr since many months, all of suddent fiverr restricted my account for no reason.
I tried contacting them since a month ago but still that sh! T site have not replied to me. I think they just want me to forget about my earnings and go away...

Please stay away from this website,

Check the proof here http://imgur.com/a/57PaT

Date of experience: June 12, 2017
Florida
1 review
2 helpful votes
Follow H S.
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Beware!
June 11, 2017

Thankfully I did not give Fiverr any money. The person I contacted could not answer the simplest questions and kept trying to get me to re-design my whole website for a large amount of money.
If you read the reviews on their website (all five star) you quickly realize they are written by the same few people.
Beware!

Date of experience: June 11, 2017
California
1 review
0 helpful votes
Follow Carl R.
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Frustrating. The people performing the work are good. My comment is about the issue that I am not a Robot check system. It is broken. I clicked on 50 images. Felt like a Pavlov dog. For such a professional site the people running need to take have one of the Fiverr designers fix the site as they can't seem to create a site that is functional. I am done with Fiverr after my first project is completed. Bottom line is simple, the people doing the work on Fiverr are great and like to work with them but the people running the program can't seem to create a platform that works properly. Too much hassle to log in over and over and over just to respond to a response. Sorry I am not a Fiverr Pavlov dog. Training is over.

Date of experience: June 8, 2017
Florida
1 review
1 helpful vote
Follow BOB R.
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I have not use them for over a year so it's conceivable that things have changed.
Spoiled by success?

I have used this service more than 20 times for very VERY good work. The few times it wasn't up to par, I would get a refund.
The only way I can explain so many bad reviews is that buyers were not careful and so got connected to bad providers.
Nevertheless use common sense and you will more than likely also end up wanting to write a good review.

Date of experience: June 6, 2017
Viet Nam
1 review
2 helpful votes
Follow Zin T.
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I used Fiverr for over 2 week and got 44$. Then i want to withdraw my money from my fiverr acount into paypal account. Suddenly, the Customer Service sent me a message which says my account has been disabled. Now i can't login to fiverr and get my money back! I won't never use Fiverr again.
I definitely would not recommend it to anyone!

Date of experience: June 4, 2017
Pakistan
1 review
1 helpful vote
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Worst site
June 3, 2017

They don't care about their sellers.,,, they only concern with their money very poor and bad experience on fiverr... they are providig $#*! service

Date of experience: June 3, 2017
New Jersey
4 reviews
7 helpful votes
Follow dagmar w.
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I hired an editor to format and edit my kindle word book. It was cheap, $55- for 90 pages! She did a perfect job! Then I hired a vendor to format it to kindle for $15-. It was great! Look for vendors with good reviews since only legit users can review.

Date of experience: June 3, 2017
Colorado
1 review
2 helpful votes
Follow Kayla S.
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This is a scam site. Beware. You will have no recourse to get your money back. The work I received for my logo was supposed to be original artwork. What I was sent was cut and paste that looked like it was done by a preschooler. I tried to get my money back. Customer service is a joke. Rather than responding, they just marked my request "closed" and wouldn't respond any further. Lesson learned to check reviews before I sign up for something.:-( **Update** after saying I was going to dispute the charge, fiverr disabled my account "to keep my account safe". Ha!

Date of experience: June 2, 2017
Colorado
1 review
3 helpful votes
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Joke
June 1, 2017

I paid for a Facebook Ad and it doesn't fit on Facebook and no-one will get back to me. I guess I'm a slow learner because I then paid for some photoshopping, they make you accept the order to see it, which I did, and nothing was there. No one will respond and now I am getting "snarky" messages from the seller..."hey sister, anymore work, lol". A couple hundred bucks down the drain from me, avoid at all costs.

Date of experience: June 1, 2017
New York
1 review
6 helpful votes
Follow HaiYing L.
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Had a couple of good gigs in 6 years but for the most part, the gigs are rip-offs.

You really have to be careful when it comes to the writing, most of the writers plagiarize existing articles and use a unicode font (cyrillic) that passes the online plagiarism detectors but since the font they use is a system font, you won't get any of the keywords if you are using it for ANYTHING on the web. Worthless!

If you use the service for links, they will be on sites that don't get indexed or are PBN's which won't pass any rank.

Then, to make things worse, the support staff will do almost nothing to help you get your money back.

When all is said and done, you are better off using a reputable service. It's really not worth the trouble.

Date of experience: May 31, 2017
Sri Lanka
1 review
4 helpful votes
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Very rude and careless customer care and team
They don't care about seller and buyer not safe work at this site.
If you work there you will loss your money and time
I had Vulnerability. I never ever recommend this site

Date of experience: May 31, 2017

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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