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FiverrReviews 1,136

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
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Florida
1 review
7 helpful votes
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Majority of sellers are scammers, no real way to tell who is and who isn't. Fiverr doesn't care. Even if you get "refund" fiverr still keeps their service charge. Also I said "refund" because it goes back as credit to your fiverr account even if you pay with credit or paypal. You have to open a special request to actually get you money back... of that even works...

Date of experience: May 27, 2017
Florida
1 review
3 helpful votes
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I have ordered the cheapest business card design to try it. I was very sceptical about 5 star rating. Tou get what you pay for. The seller never sent my files. I designed my brand logo just needed quickly design of business cards. The buyer sends my the first sample and my own brand logo has a watermark of Fiverr. The buyer demands rate her service for exchange of files. I did. 19 days later nothing, no files, no business cards. I had to cancel very inportant meetings. The reputation management of Fiverr is manipulated and serves as a bait to increase the traffic to their website. In reference to the privacy of our data, Fiverr does not sign NDA. Which means 2,000,0000 ideas and information pertaining to the businesses, books, publications are flowing and disclosed to the world of millionaires who are hungry for new ideas and have funds. I am taking it to the next level. I will write to all newspapers and tech hub.com. Thus bull crap needs to be stopped. Tatyana Li

Date of experience: May 27, 2017
Canada
1 review
8 helpful votes
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I uploaded a sketch I made myself for a business logo and asked for a digital revision from a graphic artist because I couldn't work Photoshop to save my life, turns out that compared to the product I got back I could have saved $50 and endured a near-death experience with PS. The original sketch lines were visible, there was hardly any uniformity to the lines, and none of the simple modifications I asked for were completed.

STAY AWAY FROM THIS SITE!

Date of experience: May 27, 2017
Arizona
1 review
6 helpful votes
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To good to be true
May 27, 2017

Paid $11 for a flyer that even after 7-8 modifications (or whatever the word is) turned out like my 12 year old did it. I can't believe someone who has such a high rating for making flyers could be so incompetent on what I wanted. Still gave Fiverr another shot and paid $6 for a google review. The lady promised me it was all good and that google wouldn't delete it paid for the work and a week later google deleted the review? I'll chalk that up to karma but still it was all waste of money and a reminder that if you want anything done right do it your self or pay big $$.

Date of experience: May 27, 2017
Maryland
1 review
6 helpful votes
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I think some of the buyers have found an old trick not to pay and make the sellers do some samples for them and they just flee from the scene. They never come back and ever give their request to you to get it done. I am a translator and I found myself alone in this field when I did a part of their project for two of the buyers on Upwork and Fiverr. She/he just requested my FB and TW?! To verify my profile!. I had a plan to make some money for my children guys!

Date of experience: May 26, 2017
California
1 review
4 helpful votes
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Very POOR SERVICE
May 22, 2017

The designer I choose did a half A** drawing of what I wanted I asked for a revision and never heard from him again (Brien Lee) I asked to cancel my order had to do that twice buy the way still has not been canceled I was also told that I don't actually get my money back this company sucks

Date of experience: May 22, 2017
New York
1 review
6 helpful votes
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On March 3,2017, a graphic designer (seller) on Fiverr.com sold me a $30 job for $100. Their gig page was misleading. They presented one style and gave me something else. In my opinion, the seller deliberately bollixed the job. There have been a total of 158 customer complaints and 13 negative reviews filed with the Better Business Bureau against Fiverr, Inc. In fact, the BBB has given Fiverr, Inc. a (F) for an overview rating. I feel this reflects badly on the State of New York, the Federal Trade Commission should immediately pull Fiverrs business license.

Date of experience: May 21, 2017
Missouri
1 review
5 helpful votes
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This is a terrible site and scam! I will never purchase from this site again. The lady who made my promotional card was some girl from Pakistan who created the ugliest thing I have ever seen. I could have gotten my toddler to create a better one on Microsoft. It looked like she waited until the last minute and slapped something together just to make the deadline. I tried to cancel my order with her 2 times and she declined and I contacted customer support and they were no help, but simply said work it out with the seller. After getting her to fix ALL the problems and going back and forth for a week she delivered it. I go to print them and they print out blurry! She would not increase the resolution so I wasted my money. How she had all 5 star reviews is beyond me!

Date of experience: May 18, 2017
Singapore
1 review
4 helpful votes
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Gosh! These are really some bad reviews that I was not expecting. However this means I am not alone. Now my experience...

The so-called "top class logo designer with 5 years experiences" first started off with a very friendly "customer service" and emphasized on providing 100% satisfaction and to hint that it has to be a 5-star review that should be given once the case gets closed. Yet at one point in the beginning, he even closed the case without any mutual agreement. I guess he simply wanted to a NICE record of a fast turnaround. However the first draft looked more that an ENHANCED internet image with the company name. We were expecting, well, more than that quality of course, given the "impressive profile introduction" that the designer claimed to be. Naturally we would want changes. We had even added on the changes fee of USD20. Now with the designer's attitude changed completely citing that it is not fair to him to incorporate the color changes and we need to add on another payment. If there was a clear communication right from the start to limit the number of changes, we will gladly abide. But there was nothing said. Sad to say, it feels like being SCAMMED.

Now, the designer simply closed the case without our agreement. At the end of the day, he only wants to have the 5-stars reviews published on his profile. This is a dirty trick.

I guess there could be genuine designers out there in Fiverr doing REAL PROFESSIONAL work, but it really depends on your luck on who you have picked. With this bad experience, we will NOT be back on Fiverr again. My thoughts, unless you have a real recommendation of a good designer on Fiverr, do not go there and instead go for real professionals and pay a few more bucks to get the value of the work. After all, it's the ARTWORK of your company brand. Do it well.

My lesson learned. I wished I'd known better, earlier.

Good luck, people! =)

Date of experience: May 18, 2017
Nevada
1 review
2 helpful votes
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Fiver Fraud
May 17, 2017

I started with them way back in 09 or so. When everything was $5, now it's $30-50 dollars so the FIVER is a mis-nomer. I've had countless gigs over the years that were NOT satisfactory, but never charged back, but this last experience of creating a logo for $42 which was the premium price: iamfrk7 charges, who lives in Turkey creates turkeys! Basically used reg fonts you can get for free, + nothing more than cheap clip art attached to it. He claims you get all these different examples, but in the end you only get ONE! Service is totally unacceptable, and the files he finally sent me, will not open in paint to resize even though it has a. Png extention on it, so he did something to it in photoshop so it will not open in paint... have had it with Fiver gig, and this time I will put a claim into paypal for my money back. Total fraud..

Date of experience: May 17, 2017
New York
2 reviews
15 helpful votes
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I was having issues with a designer that was customizing my website. I did not like his design that he put on my website and it showed that he was not really a professional. So, I asked him to revise the website and again the design was plain and mediocre. I contacted Fiverr customer support to cancel the project and give put the deposit order of $130.00 back into my account. They told me that I need to work with the designer. My dislike for how the project was going should have been enough to give me a refund. I then told the designer that I did not like his design and I wanted to cancel service but refused the cancellation. I once more contacted Fiverr customer service to get my refund and again they told me the same information, to work with the individual. I refused and Fiverr proceeded to give the person the $130.00 when I told them I was having issues with the project. Terrible service especially when the issues was not even resolved. I closed my account just about 2 weeks ago, never again.

Date of experience: May 16, 2017
Indiana
1 review
5 helpful votes
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www.fiverr.com
May 15, 2017

Designers refuse to listen to what you want. Most of them are teams of people and each revision is done by a different person. They apparently refuse to look at all the communication up to that point so they don't deliver what you want. I asked for a two color logo and only got it after I tried to cancel the order after giving them 5 tries to get it right. I even went up to a $25 gig because I had this issue with a $5 one. Will never use fiverr again!

Date of experience: May 15, 2017
California
1 review
7 helpful votes
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This site takes advantage of independent artists and entrepreneurs by encouraging below-market rates and taking a high percentage (20%!) out of it afterwards. I don't recommend it.

Date of experience: May 10, 2017
Texas
1 review
3 helpful votes
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RUN DON'T WALK
May 10, 2017

Do not, do not do NOT use Fiverr's services. How this company is still in business is beyond my comprehension. I ordered a deluxe logo package for $40 - thinking I would get some decent logos - and after working with two designers - I have decided that this company hires amateurs with no experience to design for them. I tried to get my money back - known as a refund for a dissatisfied customer in most industries - and was told that my money would be put in a "shopping cart" for future purchases. ARE YOU KIDDING ME? DO NOT USE THIS COMPANY.

Date of experience: May 10, 2017
Massachusetts
2 reviews
6 helpful votes
Follow Avoid S.
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Save your $5 dollars and hire professionals for $50. These are the low end boys and girls from Philipine, Bangladesh or Pakistan.

Date of experience: May 9, 2017
Florida
1 review
7 helpful votes
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Just FYI, this is May 4,2017. I've had 3 encounters with fiverr freelancers and 2 of them were HORRIBLE. 'Genuinely horrible. I worked with a very immature translator who questioned me on why I gave him 4 instead of 5 stars. It was as though I had to defend myself. He also EXPECTED a tip, which (of course) disinclined me in doing so. He had numerous mistakes in his translation, didn't deliver my file in the format I had asked for, and then questioned my rating of him. I was actually being GENEROUS in giving him 4 stars.

Then I worked with a designer who was taking my layout, my choice of font, my text, and simply creating a business card in a format that would be print company-friendly. At first, I got a zip file that--when I downloaded it--was identified by my machine as an iTunes file! Later, when I received corrected files, I sent them to Moo (an online printer), to have them look at them. They had the "fiverr" watermark in them! And, on closer inspection, I noticed that a logo was horizontal on the front of the card, and vertical on the back side. Spacing of the entire text and logo on the back was off, as was spacing between the logo and a line of text.

HERE'S THE KICKER. I offered the so-called designer an out, and she took it. She "refunded" my $70. But--and it's a huge but--I don't actually get that money back! It goes into my "account," to use for future projects, with this company that I've grown to hate.

So there you have it. Oh--they're located in Israel, so you can't contact a state's attorney general, say. I will write some letters, though. A payment to a designer, with a refund, SHOULD be a refund to ME, of my hard-earned money.

Simply. Avoid. Using. Fiverr.

Date of experience: May 4, 2017
GB
1 review
5 helpful votes
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We wanted a logo and went to the first person who had hundreds of positive reviews and appeared creative. What we got was a quick photoshop at best, so after waiting days for revisions, we cancelled the order.
Then I discovered you cannot get your cash back but have to use it on fiverr. Fiverr keep their fee.
I tried again, with even worse results.
I was initially excited by this concept but it is obviously the gigs are set up by people who have zero creativity and could be children making some pocket money. All you need is a few logo making apps.
The customer is not protected at all. There is no guarantee of quality of the work. You will not see your money again. AVOID at all costs. A total waste of money.

Date of experience: May 3, 2017
Ohio
1 review
6 helpful votes
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Stupid.
May 2, 2017

I put an offer and specifically asked for examples of previous relevant work. Got 21 replies, 0/21 replies provided an example. WTF. I wasn't offering $5, I was offer an ongoing monthly contract worth hundreds to possibly thousands and not one person read the request properly. It was a short request too. No longer than this review.

Date of experience: May 2, 2017
California
1 review
6 helpful votes
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NO CREATIVITY
May 2, 2017

I would give less than 1 star if I could. I used this site for a flyer design. You have to be a graphic artist to use this website. I mean you must explain everything to the point that seller expects you to draw what you have in mind. They have no creativity. Absolutely NONE. And if you are busy for a couple of days forget it. THEY WILL CLOSE ORDER IN 3 DAYS. And thats it. YOUR done. MONEY GONE. I would not recommend this site to any one.

Date of experience: May 2, 2017
California
1 review
4 helpful votes
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Fiverr Sucks
May 1, 2017

This site is the worst. Most of the sellers are very unprofessional. Communication is very difficult you go back and forth achieving little. I can say you get what you pay. Fiverr administrators give a F* when it comes to cancelling your orders. They simple decline your request and refer you to their policy. And if they do cancel your order, they give you credit on their service offered but they won't credit your money.

Date of experience: May 1, 2017

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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