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The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.
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Majority of sellers are scammers, no real way to tell who is and who isn't. Fiverr doesn't care. Even if you get "refund" fiverr still keeps their service charge. Also I said "refund" because it goes back as credit to your fiverr account even if you pay with credit or paypal. You have to open a special request to actually get you money back... of that even works...
I have ordered the cheapest business card design to try it. I was very sceptical about 5 star rating. Tou get what you pay for. The seller never sent my files. I designed my brand logo just needed quickly design of business cards. The buyer sends my the first sample and my own brand logo has a watermark of Fiverr. The buyer demands rate her service for exchange of files. I did. 19 days later nothing, no files, no business cards. I had to cancel very inportant meetings. The reputation management of Fiverr is manipulated and serves as a bait to increase the traffic to their website. In reference to the privacy of our data, Fiverr does not sign NDA. Which means 2,000,0000 ideas and information pertaining to the businesses, books, publications are flowing and disclosed to the world of millionaires who are hungry for new ideas and have funds. I am taking it to the next level. I will write to all newspapers and tech hub.com. Thus bull crap needs to be stopped. Tatyana Li
I uploaded a sketch I made myself for a business logo and asked for a digital revision from a graphic artist because I couldn't work Photoshop to save my life, turns out that compared to the product I got back I could have saved $50 and endured a near-death experience with PS. The original sketch lines were visible, there was hardly any uniformity to the lines, and none of the simple modifications I asked for were completed.
STAY AWAY FROM THIS SITE!
Paid $11 for a flyer that even after 7-8 modifications (or whatever the word is) turned out like my 12 year old did it. I can't believe someone who has such a high rating for making flyers could be so incompetent on what I wanted. Still gave Fiverr another shot and paid $6 for a google review. The lady promised me it was all good and that google wouldn't delete it paid for the work and a week later google deleted the review? I'll chalk that up to karma but still it was all waste of money and a reminder that if you want anything done right do it your self or pay big $$.
I think some of the buyers have found an old trick not to pay and make the sellers do some samples for them and they just flee from the scene. They never come back and ever give their request to you to get it done. I am a translator and I found myself alone in this field when I did a part of their project for two of the buyers on Upwork and Fiverr. She/he just requested my FB and TW?! To verify my profile!. I had a plan to make some money for my children guys!
The designer I choose did a half A** drawing of what I wanted I asked for a revision and never heard from him again (Brien Lee) I asked to cancel my order had to do that twice buy the way still has not been canceled I was also told that I don't actually get my money back this company sucks
On March 3,2017, a graphic designer (seller) on Fiverr.com sold me a $30 job for $100. Their gig page was misleading. They presented one style and gave me something else. In my opinion, the seller deliberately bollixed the job. There have been a total of 158 customer complaints and 13 negative reviews filed with the Better Business Bureau against Fiverr, Inc. In fact, the BBB has given Fiverr, Inc. a (F) for an overview rating. I feel this reflects badly on the State of New York, the Federal Trade Commission should immediately pull Fiverrs business license.
This is a terrible site and scam! I will never purchase from this site again. The lady who made my promotional card was some girl from Pakistan who created the ugliest thing I have ever seen. I could have gotten my toddler to create a better one on Microsoft. It looked like she waited until the last minute and slapped something together just to make the deadline. I tried to cancel my order with her 2 times and she declined and I contacted customer support and they were no help, but simply said work it out with the seller. After getting her to fix ALL the problems and going back and forth for a week she delivered it. I go to print them and they print out blurry! She would not increase the resolution so I wasted my money. How she had all 5 star reviews is beyond me!
Gosh! These are really some bad reviews that I was not expecting. However this means I am not alone. Now my experience...
The so-called "top class logo designer with 5 years experiences" first started off with a very friendly "customer service" and emphasized on providing 100% satisfaction and to hint that it has to be a 5-star review that should be given once the case gets closed. Yet at one point in the beginning, he even closed the case without any mutual agreement. I guess he simply wanted to a NICE record of a fast turnaround. However the first draft looked more that an ENHANCED internet image with the company name. We were expecting, well, more than that quality of course, given the "impressive profile introduction" that the designer claimed to be. Naturally we would want changes. We had even added on the changes fee of USD20. Now with the designer's attitude changed completely citing that it is not fair to him to incorporate the color changes and we need to add on another payment. If there was a clear communication right from the start to limit the number of changes, we will gladly abide. But there was nothing said. Sad to say, it feels like being SCAMMED.
Now, the designer simply closed the case without our agreement. At the end of the day, he only wants to have the 5-stars reviews published on his profile. This is a dirty trick.
I guess there could be genuine designers out there in Fiverr doing REAL PROFESSIONAL work, but it really depends on your luck on who you have picked. With this bad experience, we will NOT be back on Fiverr again. My thoughts, unless you have a real recommendation of a good designer on Fiverr, do not go there and instead go for real professionals and pay a few more bucks to get the value of the work. After all, it's the ARTWORK of your company brand. Do it well.
My lesson learned. I wished I'd known better, earlier.
Good luck, people! =)
I started with them way back in 09 or so. When everything was $5, now it's $30-50 dollars so the FIVER is a mis-nomer. I've had countless gigs over the years that were NOT satisfactory, but never charged back, but this last experience of creating a logo for $42 which was the premium price: iamfrk7 charges, who lives in Turkey creates turkeys! Basically used reg fonts you can get for free, + nothing more than cheap clip art attached to it. He claims you get all these different examples, but in the end you only get ONE! Service is totally unacceptable, and the files he finally sent me, will not open in paint to resize even though it has a. Png extention on it, so he did something to it in photoshop so it will not open in paint... have had it with Fiver gig, and this time I will put a claim into paypal for my money back. Total fraud..
I was having issues with a designer that was customizing my website. I did not like his design that he put on my website and it showed that he was not really a professional. So, I asked him to revise the website and again the design was plain and mediocre. I contacted Fiverr customer support to cancel the project and give put the deposit order of $130.00 back into my account. They told me that I need to work with the designer. My dislike for how the project was going should have been enough to give me a refund. I then told the designer that I did not like his design and I wanted to cancel service but refused the cancellation. I once more contacted Fiverr customer service to get my refund and again they told me the same information, to work with the individual. I refused and Fiverr proceeded to give the person the $130.00 when I told them I was having issues with the project. Terrible service especially when the issues was not even resolved. I closed my account just about 2 weeks ago, never again.
Designers refuse to listen to what you want. Most of them are teams of people and each revision is done by a different person. They apparently refuse to look at all the communication up to that point so they don't deliver what you want. I asked for a two color logo and only got it after I tried to cancel the order after giving them 5 tries to get it right. I even went up to a $25 gig because I had this issue with a $5 one. Will never use fiverr again!
This site takes advantage of independent artists and entrepreneurs by encouraging below-market rates and taking a high percentage (20%!) out of it afterwards. I don't recommend it.
Do not, do not do NOT use Fiverr's services. How this company is still in business is beyond my comprehension. I ordered a deluxe logo package for $40 - thinking I would get some decent logos - and after working with two designers - I have decided that this company hires amateurs with no experience to design for them. I tried to get my money back - known as a refund for a dissatisfied customer in most industries - and was told that my money would be put in a "shopping cart" for future purchases. ARE YOU KIDDING ME? DO NOT USE THIS COMPANY.
Just FYI, this is May 4,2017. I've had 3 encounters with fiverr freelancers and 2 of them were HORRIBLE. 'Genuinely horrible. I worked with a very immature translator who questioned me on why I gave him 4 instead of 5 stars. It was as though I had to defend myself. He also EXPECTED a tip, which (of course) disinclined me in doing so. He had numerous mistakes in his translation, didn't deliver my file in the format I had asked for, and then questioned my rating of him. I was actually being GENEROUS in giving him 4 stars.
Then I worked with a designer who was taking my layout, my choice of font, my text, and simply creating a business card in a format that would be print company-friendly. At first, I got a zip file that--when I downloaded it--was identified by my machine as an iTunes file! Later, when I received corrected files, I sent them to Moo (an online printer), to have them look at them. They had the "fiverr" watermark in them! And, on closer inspection, I noticed that a logo was horizontal on the front of the card, and vertical on the back side. Spacing of the entire text and logo on the back was off, as was spacing between the logo and a line of text.
HERE'S THE KICKER. I offered the so-called designer an out, and she took it. She "refunded" my $70. But--and it's a huge but--I don't actually get that money back! It goes into my "account," to use for future projects, with this company that I've grown to hate.
So there you have it. Oh--they're located in Israel, so you can't contact a state's attorney general, say. I will write some letters, though. A payment to a designer, with a refund, SHOULD be a refund to ME, of my hard-earned money.
Simply. Avoid. Using. Fiverr.
We wanted a logo and went to the first person who had hundreds of positive reviews and appeared creative. What we got was a quick photoshop at best, so after waiting days for revisions, we cancelled the order.
Then I discovered you cannot get your cash back but have to use it on fiverr. Fiverr keep their fee.
I tried again, with even worse results.
I was initially excited by this concept but it is obviously the gigs are set up by people who have zero creativity and could be children making some pocket money. All you need is a few logo making apps.
The customer is not protected at all. There is no guarantee of quality of the work. You will not see your money again. AVOID at all costs. A total waste of money.
I put an offer and specifically asked for examples of previous relevant work. Got 21 replies, 0/21 replies provided an example. WTF. I wasn't offering $5, I was offer an ongoing monthly contract worth hundreds to possibly thousands and not one person read the request properly. It was a short request too. No longer than this review.
I would give less than 1 star if I could. I used this site for a flyer design. You have to be a graphic artist to use this website. I mean you must explain everything to the point that seller expects you to draw what you have in mind. They have no creativity. Absolutely NONE. And if you are busy for a couple of days forget it. THEY WILL CLOSE ORDER IN 3 DAYS. And thats it. YOUR done. MONEY GONE. I would not recommend this site to any one.
This site is the worst. Most of the sellers are very unprofessional. Communication is very difficult you go back and forth achieving little. I can say you get what you pay. Fiverr administrators give a F* when it comes to cancelling your orders. They simple decline your request and refer you to their policy. And if they do cancel your order, they give you credit on their service offered but they won't credit your money.
Answer: I used Fiverr for my company logo. The guy lives in Vietnam and speak minimal English. I paid for an upgraded package with an unlimited amount of revisions, 3 original logos, stationary and Facebook as well as Twitter page covers. What does unlimited mean if a revision takes 24 hours and each revision is correcting spelling mistakes or telling him you don't want a green dog in your logo, I want a natural looking dog. His response is "you choose font and gives you a pale old lady stockings colour dog" instead of a white Dalmatian with black dots or a brown German Shepard. In the end I used an online translator to translate my requests from English to Vietnamese. He told me to sketch something and he'd make something. If I could sketch something then I would do my own logo. The one logo that I liked was the one I gave him all my ideas for. All he did was put it together in the right format. I was so frustrated with his other two attempts that I said ok give me the first logo with stationary and everything I've paid for. I got the most basic design, no stationary or headers. Did I go through customer service? OF COURSE! Throughout this whole ordeal. I described every little detail. Each time a different person would reply and say "I can understand your frustration and I will contact him". Only to have him return with the same dog in orange or turquoise and every time customer service would spit out the same line "I can understand your frustration and I will contact him. We see he is responding to you within 24 hours so for us that means you are trying to work things out. I want my money back! Sorry we can't give you your money back. The seller has received his money and its up to him to give you any money back if he so chooses. It was a dreadful experience. I ended up using an online logo maker and I loved it. PLUS it actually cost less. I'm now doing my own website. If you have the patience then try to do it yourself. Do NOT skimp on your website. The way the world is run today you want your website and all social media presence to correctly reflect your quality. If at the end I'm not happy with my website I will go to a professional and pay what it costs. Hope this helped and good luck
Answer: I know I have to wade through a lot of questionable sellers to get a good one. Happy hunting. There are good ones out there though.
Answer: All I can say id Fiverr is the BIGGEST SCAM going. Had to dispute the charges through my bank to get the money back
Answer: Stay far away from fiverr. I paid a guy to do some work and proved with third party techniques they used bots for fake views to my site. Yet this guy had many many great reviews. You cannot trust this site whatsoever. Stick with paypal as you most likely will get nowhere with fiverr.
Answer: If you want a site designed to steal credit card data from hard-working, civilized people, please use Fiverr. It is designed for one thing: to take your credit card data and leave you to deal with a mess. More details, reply or search for my previous posts.
Answer: I can only imagine you got swindled and feel bad about the fact you trusted someone. Don't feel bad, you did nothing wrong. There are sites who take the time to vet their sellers and then there are sites like Fiverr who let's anyone to join with zero check on their credentials. The entry into selling on Fiverr is so easy that it borders on ridiculousness. Anyone can lie about their location, experience, education, and just about any credentials. Some of them are really clever and mask their fake profile pictures and gig descriptions really well. Fiverr is so secretive about their vetting process, which I seriously doubt there is anything in writing, that you can't trust it. The seller's level is a joke - I've gotten cheated by ones with thousands of reviews. How they received literally a thousand or more review is mind boggling. Go back and check again, you'll notice like 99.9% of the million or so sellers all have 5 star reviews. All legitimate businesses have a combination of good and bad reviews, most average around 3/5 or if they are a really great business 4/5 but for a large company with like a million or so freelancers with zero credentials having 5/5 pretty much tells you there is something wrong. Like I said, you did nothing wrong. I hope you didn't lose too much money. Their philosophy is "We don't care how crappy the delivery was as long as the seller delivered you don't get your money back."
Answer: The answer is plain simple NO! You will get your followers, yes! But they are all bots, so you will lose 90% of the followers the same week, might as well throw this 5 bucks in the air.
Answer: There is very little in the world that is unique. You have to trust or spend a lot more $$$ or do it yourself
Answer: I would suggest having nothing whatsoever to do with Fiverr. When things go wrong - and that happens a LOT - there is no customer support line to call. They make it very difficult (in my own case, impossible) to resolve any problems. Read the evaluation reviews- they are extremely negative. My advice: find another site on which to offer your services. DG
Answer: I've had 28 orders and all but two were very satisfactory. Most were PDFform building or business card templates, but I had s few design logos for me then used the one I liked. Buyers: it's cheap. Remember that. When the service is good I tip generously then use the same person. I get great service, often in one day. When I order, I add express service and have yet to be disappointed. It's a business model without customer service. Face it. If you want customer service, go to Nordstroms or Nieman Marcus. Do a better job selecting your service provider; be clear in the order, and overpay.
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.