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FiverrReviews 1,136

1.5

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Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
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New Jersey
2 reviews
2 helpful votes
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We were scammed by Fiverr and by its vendors
March 14, 2022

This is scammersville USA and Fiverr is at the helm. The system and platform is set up for scammers and for dark web members that are looking to scam you and never help out for real. The reason its cheap is so they can scam anyone. If you use Fiverr for anythi9ng, you are either desperate or stupid. Or, if you need help on the dark web than maybe... otherwise, stay away on all levels. And, fyi, its not limited or isolated to one issue and one company. The way that they pull off these scams happens in different accounts. Same scam. Different order and/or different account. They have the same MO too. We realized it fast that unless you are corrupt or hoping to find something too good to be true price wise, we need to stay away... I felt dirty trying to navigate through its platform, people and system.

Date of experience: March 14, 2022
Colorado
1 review
2 helpful votes
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Waste of money
March 14, 2022

I bought two different services from this site. I paid someone $15 to come up with titles for my story I was working on. I gave them the summary of my story and its themes and told them I was looking for something poetic. They took a few days to complete which I thought meant they were working hard on it. I soon got a list of title ideas. Half of them were titles for books that are already published and don't even make sense for my book. My book was about mothers and daughters and I get a title suggestion that says, "the fastest horse in the race" (not exactly this but the same idea). It's like they just used an online title generator (which I could have done for free). Very disappointed, not sure how they had all good reviews. Next I paid for someone to edit the first part of my book. I wanted them to do a little bit of developmental editing and editing and critique. Well, they returned the word document and their own comments and suggestions were filled with typos! This really bugged me. They wrote down all of their opinions on my story and it had poor grammar/spelling. I thought maybe they were in a hurry. But then I went to edit over my book and I find that it still has some issues. So what did I pay them for? You also cannot go back and edit your reviews. I then wanted to hire a book cover designer. I found a seller and asked if they done any kind of sketch before payment and if they could verify their work isn't copyrighted. Well the only response I got was about their pricing, no answers to my questions. I am a digital artist so I understand the work that goes into creating a design. But they wanted $250 for a ebook cover and $450 for a hard copy book cover! Come on now. So instead I drew up my own book cover which I'm very happy with. But really? I feel like I should become a seller on this site because I wouldn't be charging so much and I'd actually provide better services.

Date of experience: March 14, 2022
Colorado
1 review
1 helpful vote
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After submitting my specs, one-day following, the designer and I agreed that my order could not be fulfilled. A request for refund was immediately made at Fivver's website. However, Fivver provided only a 'Fivver credit' not a refund of my payment. I then exhausted all options at Fivver's website. Their website shows a button for issuing a refund to my payment method but that button is an image only, it is not functional. I am attempting to resolve the issue through my payment method provider.

Date of experience: March 11, 2022
California
1 review
1 helpful vote
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Lots of scammers
March 10, 2022

Lots of scammers that I was able to avoid, but ended up getting burned when Fiverr wouldn't honor a promo code or force a vendor to return money. Been with Fiverr since 2014 and now gone for good!

Date of experience: March 10, 2022
Virginia
1 review
1 helpful vote
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It's All Your Fault
March 8, 2022

Submitted a request and received an email a week later telling me my order was closed because I hadn't accepted the order. I never received notice that it was ready. Finally got in touch and got the first draft and provided feedback. Had to nudge the artist to remind them to provide the final. They provided another draft and I provided more feedback. Had to nudge again for the final files and still haven't received them. I finally just asked to cancel the order and was asked to provide a table a TABLE to outline my issues and then told that I should have asked for more information. So it's my fault the artists did t reply or provide the files.

Do not recommend this service at all

Date of experience: March 8, 2022
Ohio
2 reviews
4 helpful votes
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Really awful
February 26, 2022

It takes a lot of time to set yourself up on Fiverr. I was finally set to publish my gigs and I was promoted to take a test to establish I am capable of doing the work. I clicked on "take test" and got an error code. Customer support takes 12 hours to respond. I continued to get the error code, waiting an entire day to get a response each time. They just told me basically I'm screwed and have to wait 3 months to try again. I would find another site that cares about your small business.

Date of experience: February 26, 2022
Oregon
1 review
0 helpful votes
Follow sujat f.
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I will make your work very beautiful again. I like it a lot if you do it with your own skills. Thank you so much for making it work

Date of experience: February 23, 2022
GB
1 review
1 helpful vote
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Horrible experience
February 19, 2022

I had a horrible experience recently where a agency I hired on their website scammed me by deleting everything on my website. Even after providing the proof that agency is Scot free selling on their platform. I don't think buyer satisfaction a priority there.

Date of experience: February 19, 2022
Ukraine
1 review
3 helpful votes
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My Gigs was deleted without a rison
February 17, 2022

I've tried many times to make gigs and every time Fiverr rejects my pictures because they think I'm stealing them. I sent Adobe XD and Figma sources to support, but these "dudes" don't want to listen because they only need ". AI", ". PSD", ". PSB". It seems to me that the "dudes" who work in those support disgrace the American nation by exposing them as morons. It is not possible to explain something to technical support, because they, like robots, do not perceive information, but only send links to their rules in response. Terrible platform. I left there forever and today I will post a correspondence with screenshots so that bloggers talk about this service.

Date of experience: February 17, 2022
South Carolina
1 review
5 helpful votes
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Horrible
February 15, 2022

Elementary level mistakes on my business plan doc. Plus some sections plagiarized. Missed two deadlines. The person had 4.9 stars, but there is now way those ratings can be real.

Date of experience: February 15, 2022
Spain
1 review
5 helpful votes
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Poor billing service and freelancers not so expert
February 14, 2022

The billing system is very rigid, you need to enter the right billing info from the beginning which is not clearly stated unless you contract service, and then it is too late. And you will never be able to change the old billing information. So you just lose your money using this page.
As usually, you can find low-quality work where they send very nice work in the test picture and then for the rest is just a low-quality one.

Date of experience: February 14, 2022
Malaysia
1 review
1 helpful vote
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Apparently i infringed on the "third party's terms of service". When i look up these rules they just say "its how it is"... i was banned for no reason.

They're now holding my earnings and theres nothing i can do about it

Date of experience: February 13, 2022
India
1 review
0 helpful votes
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Cheater
February 8, 2022

Fiver took money to do formatting a book but never completed the job and did not refund fees I had paid. They went into silent mode after receiving money

Date of experience: February 8, 2022
India
2 reviews
0 helpful votes
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Third class company
February 8, 2022

Third class company dont go for it custonmer care is use less they only focusing on money making. Worst company

Date of experience: February 8, 2022
Australia
1 review
0 helpful votes
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My first time using Fiverr, after using Freelancer for years. I should have known something was wrong when the response I got was to do SEO for my web channel.
I asked for an update to my resume and paid for bespoke resume creation. I asked for modern and contemporary, editable resumes. I agreed and paid 3 x the standard price to have this service. I received PDF of templates taken from Microsoft. I asked for more options and editable copies. I received again my content in a Microsoft template. When I asked for what I asked for, or a refund the freelancer blocked me and went MIA. Taking it to Fiverrr support while responsive was repeating the same emails over and resent me what he already had which was useless. I worked with them and I thought it was going nowhere, I was pleasantly surprised to find a refund. This indeed made up for all the chaos. I am grateful

Date of experience: February 6, 2022
Canada
2 reviews
1 helpful vote
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Full of scammers
February 3, 2022

Would give zero stars but can't... full of scammers and fake reviews... do not hire anyone from this site! Scammed out of money for a service i paid for and did not receive... no customer support! Total scam

Date of experience: February 3, 2022
Pennsylvania
1 review
1 helpful vote
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I paid for a 2-page CV only to wait a week and not receive it. The cancel/refund process is a pain and is designed to waste your time so you don't get your money back.

Date of experience: February 2, 2022
Australia
1 review
0 helpful votes
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Customer Service
January 30, 2022

Sorry my bad, I should have read the reviews before I dealt with this company. Customer service is non-existent. Let's hope by me writing and you reading this review, you take heed and save your money.

Date of experience: January 30, 2022
Wyoming
1 review
0 helpful votes
Follow Debi W.
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Several months ago I was looking for a memorial tattoo design - and chose someone on Fiverr based on reviews - I'll NEVER trust reviews again. I sent her a couple of artwork designs I found online to help her with what I wanted - very clearly stating they were ONLY to help her get an idea and that I wanted an original design. At first, she said her schedule was full, but then told me she could squeeze me in as a favor. I paid the $50 and eagerly awaited (I don't remember if I paid a deposit).
Well, days later I received the design. Imagine my disappointment when it was the designs I sent her, copied and pasted, and sloppily jammed together. The only difference was that the colors were changed based on my preferences. I Hate confrontations, and so I put off telling her my disappointment. I also did not realize I had a limited time to accept/decline, so the transaction was put thru as purchased. That was on me. I did message her and explain that altho the transaction went thru - I was not happy with the design - calling it for what it was: a copy and paste and basically the theft of someone else's artwork (and hard work). I also messaged Fiverr telling them what happened - and never got a reply at all. I had to just write it off. The photo is what she submitted as her original design - both elements - the swan and the phoenix - can easily be found online and are what I submitted to her to help her with the design.
I would not recommend Fiverr - be prepared for zero customer service and some lazy "artists". But, honestly, the price alone should have been a red flag for me. I now know that authentic artists do charge more. So, keep an eye on the prices.

Date of experience: January 28, 2022
India
1 review
1 helpful vote
Follow Chandrashekhar P.
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**I paid Rs **₹8,186.97 for an order which was never executed. The refund I received is only Rs 5575. 68. What happened to Rs 2611. 29, almost USD 35? Is it the Fiverr fees through the seller for the cheating client?
Almost all the reviews of sellers are purchased systematically making reverse payments.

Date of experience: January 26, 2022

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


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