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The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.
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This is scammersville USA and Fiverr is at the helm. The system and platform is set up for scammers and for dark web members that are looking to scam you and never help out for real. The reason its cheap is so they can scam anyone. If you use Fiverr for anythi9ng, you are either desperate or stupid. Or, if you need help on the dark web than maybe... otherwise, stay away on all levels. And, fyi, its not limited or isolated to one issue and one company. The way that they pull off these scams happens in different accounts. Same scam. Different order and/or different account. They have the same MO too. We realized it fast that unless you are corrupt or hoping to find something too good to be true price wise, we need to stay away... I felt dirty trying to navigate through its platform, people and system.
I bought two different services from this site. I paid someone $15 to come up with titles for my story I was working on. I gave them the summary of my story and its themes and told them I was looking for something poetic. They took a few days to complete which I thought meant they were working hard on it. I soon got a list of title ideas. Half of them were titles for books that are already published and don't even make sense for my book. My book was about mothers and daughters and I get a title suggestion that says, "the fastest horse in the race" (not exactly this but the same idea). It's like they just used an online title generator (which I could have done for free). Very disappointed, not sure how they had all good reviews. Next I paid for someone to edit the first part of my book. I wanted them to do a little bit of developmental editing and editing and critique. Well, they returned the word document and their own comments and suggestions were filled with typos! This really bugged me. They wrote down all of their opinions on my story and it had poor grammar/spelling. I thought maybe they were in a hurry. But then I went to edit over my book and I find that it still has some issues. So what did I pay them for? You also cannot go back and edit your reviews. I then wanted to hire a book cover designer. I found a seller and asked if they done any kind of sketch before payment and if they could verify their work isn't copyrighted. Well the only response I got was about their pricing, no answers to my questions. I am a digital artist so I understand the work that goes into creating a design. But they wanted $250 for a ebook cover and $450 for a hard copy book cover! Come on now. So instead I drew up my own book cover which I'm very happy with. But really? I feel like I should become a seller on this site because I wouldn't be charging so much and I'd actually provide better services.
After submitting my specs, one-day following, the designer and I agreed that my order could not be fulfilled. A request for refund was immediately made at Fivver's website. However, Fivver provided only a 'Fivver credit' not a refund of my payment. I then exhausted all options at Fivver's website. Their website shows a button for issuing a refund to my payment method but that button is an image only, it is not functional. I am attempting to resolve the issue through my payment method provider.
Lots of scammers that I was able to avoid, but ended up getting burned when Fiverr wouldn't honor a promo code or force a vendor to return money. Been with Fiverr since 2014 and now gone for good!
Submitted a request and received an email a week later telling me my order was closed because I hadn't accepted the order. I never received notice that it was ready. Finally got in touch and got the first draft and provided feedback. Had to nudge the artist to remind them to provide the final. They provided another draft and I provided more feedback. Had to nudge again for the final files and still haven't received them. I finally just asked to cancel the order and was asked to provide a table a TABLE to outline my issues and then told that I should have asked for more information. So it's my fault the artists did t reply or provide the files.
Do not recommend this service at all
It takes a lot of time to set yourself up on Fiverr. I was finally set to publish my gigs and I was promoted to take a test to establish I am capable of doing the work. I clicked on "take test" and got an error code. Customer support takes 12 hours to respond. I continued to get the error code, waiting an entire day to get a response each time. They just told me basically I'm screwed and have to wait 3 months to try again. I would find another site that cares about your small business.
I will make your work very beautiful again. I like it a lot if you do it with your own skills. Thank you so much for making it work
I had a horrible experience recently where a agency I hired on their website scammed me by deleting everything on my website. Even after providing the proof that agency is Scot free selling on their platform. I don't think buyer satisfaction a priority there.
I've tried many times to make gigs and every time Fiverr rejects my pictures because they think I'm stealing them. I sent Adobe XD and Figma sources to support, but these "dudes" don't want to listen because they only need ". AI", ". PSD", ". PSB". It seems to me that the "dudes" who work in those support disgrace the American nation by exposing them as morons. It is not possible to explain something to technical support, because they, like robots, do not perceive information, but only send links to their rules in response. Terrible platform. I left there forever and today I will post a correspondence with screenshots so that bloggers talk about this service.
Elementary level mistakes on my business plan doc. Plus some sections plagiarized. Missed two deadlines. The person had 4.9 stars, but there is now way those ratings can be real.
The billing system is very rigid, you need to enter the right billing info from the beginning which is not clearly stated unless you contract service, and then it is too late. And you will never be able to change the old billing information. So you just lose your money using this page.
As usually, you can find low-quality work where they send very nice work in the test picture and then for the rest is just a low-quality one.
Apparently i infringed on the "third party's terms of service". When i look up these rules they just say "its how it is"... i was banned for no reason.
They're now holding my earnings and theres nothing i can do about it
Fiver took money to do formatting a book but never completed the job and did not refund fees I had paid. They went into silent mode after receiving money
Third class company dont go for it custonmer care is use less they only focusing on money making. Worst company
My first time using Fiverr, after using Freelancer for years. I should have known something was wrong when the response I got was to do SEO for my web channel.
I asked for an update to my resume and paid for bespoke resume creation. I asked for modern and contemporary, editable resumes. I agreed and paid 3 x the standard price to have this service. I received PDF of templates taken from Microsoft. I asked for more options and editable copies. I received again my content in a Microsoft template. When I asked for what I asked for, or a refund the freelancer blocked me and went MIA. Taking it to Fiverrr support while responsive was repeating the same emails over and resent me what he already had which was useless. I worked with them and I thought it was going nowhere, I was pleasantly surprised to find a refund. This indeed made up for all the chaos. I am grateful
Would give zero stars but can't... full of scammers and fake reviews... do not hire anyone from this site! Scammed out of money for a service i paid for and did not receive... no customer support! Total scam
I paid for a 2-page CV only to wait a week and not receive it. The cancel/refund process is a pain and is designed to waste your time so you don't get your money back.
Sorry my bad, I should have read the reviews before I dealt with this company. Customer service is non-existent. Let's hope by me writing and you reading this review, you take heed and save your money.
Several months ago I was looking for a memorial tattoo design - and chose someone on Fiverr based on reviews - I'll NEVER trust reviews again. I sent her a couple of artwork designs I found online to help her with what I wanted - very clearly stating they were ONLY to help her get an idea and that I wanted an original design. At first, she said her schedule was full, but then told me she could squeeze me in as a favor. I paid the $50 and eagerly awaited (I don't remember if I paid a deposit).
Well, days later I received the design. Imagine my disappointment when it was the designs I sent her, copied and pasted, and sloppily jammed together. The only difference was that the colors were changed based on my preferences. I Hate confrontations, and so I put off telling her my disappointment. I also did not realize I had a limited time to accept/decline, so the transaction was put thru as purchased. That was on me. I did message her and explain that altho the transaction went thru - I was not happy with the design - calling it for what it was: a copy and paste and basically the theft of someone else's artwork (and hard work). I also messaged Fiverr telling them what happened - and never got a reply at all. I had to just write it off. The photo is what she submitted as her original design - both elements - the swan and the phoenix - can easily be found online and are what I submitted to her to help her with the design.
I would not recommend Fiverr - be prepared for zero customer service and some lazy "artists". But, honestly, the price alone should have been a red flag for me. I now know that authentic artists do charge more. So, keep an eye on the prices.
**I paid Rs **₹8,186.97 for an order which was never executed. The refund I received is only Rs 5575. 68. What happened to Rs 2611. 29, almost USD 35? Is it the Fiverr fees through the seller for the cheating client?
Almost all the reviews of sellers are purchased systematically making reverse payments.
Answer: I used Fiverr for my company logo. The guy lives in Vietnam and speak minimal English. I paid for an upgraded package with an unlimited amount of revisions, 3 original logos, stationary and Facebook as well as Twitter page covers. What does unlimited mean if a revision takes 24 hours and each revision is correcting spelling mistakes or telling him you don't want a green dog in your logo, I want a natural looking dog. His response is "you choose font and gives you a pale old lady stockings colour dog" instead of a white Dalmatian with black dots or a brown German Shepard. In the end I used an online translator to translate my requests from English to Vietnamese. He told me to sketch something and he'd make something. If I could sketch something then I would do my own logo. The one logo that I liked was the one I gave him all my ideas for. All he did was put it together in the right format. I was so frustrated with his other two attempts that I said ok give me the first logo with stationary and everything I've paid for. I got the most basic design, no stationary or headers. Did I go through customer service? OF COURSE! Throughout this whole ordeal. I described every little detail. Each time a different person would reply and say "I can understand your frustration and I will contact him". Only to have him return with the same dog in orange or turquoise and every time customer service would spit out the same line "I can understand your frustration and I will contact him. We see he is responding to you within 24 hours so for us that means you are trying to work things out. I want my money back! Sorry we can't give you your money back. The seller has received his money and its up to him to give you any money back if he so chooses. It was a dreadful experience. I ended up using an online logo maker and I loved it. PLUS it actually cost less. I'm now doing my own website. If you have the patience then try to do it yourself. Do NOT skimp on your website. The way the world is run today you want your website and all social media presence to correctly reflect your quality. If at the end I'm not happy with my website I will go to a professional and pay what it costs. Hope this helped and good luck
Answer: I know I have to wade through a lot of questionable sellers to get a good one. Happy hunting. There are good ones out there though.
Answer: All I can say id Fiverr is the BIGGEST SCAM going. Had to dispute the charges through my bank to get the money back
Answer: Stay far away from fiverr. I paid a guy to do some work and proved with third party techniques they used bots for fake views to my site. Yet this guy had many many great reviews. You cannot trust this site whatsoever. Stick with paypal as you most likely will get nowhere with fiverr.
Answer: If you want a site designed to steal credit card data from hard-working, civilized people, please use Fiverr. It is designed for one thing: to take your credit card data and leave you to deal with a mess. More details, reply or search for my previous posts.
Answer: I can only imagine you got swindled and feel bad about the fact you trusted someone. Don't feel bad, you did nothing wrong. There are sites who take the time to vet their sellers and then there are sites like Fiverr who let's anyone to join with zero check on their credentials. The entry into selling on Fiverr is so easy that it borders on ridiculousness. Anyone can lie about their location, experience, education, and just about any credentials. Some of them are really clever and mask their fake profile pictures and gig descriptions really well. Fiverr is so secretive about their vetting process, which I seriously doubt there is anything in writing, that you can't trust it. The seller's level is a joke - I've gotten cheated by ones with thousands of reviews. How they received literally a thousand or more review is mind boggling. Go back and check again, you'll notice like 99.9% of the million or so sellers all have 5 star reviews. All legitimate businesses have a combination of good and bad reviews, most average around 3/5 or if they are a really great business 4/5 but for a large company with like a million or so freelancers with zero credentials having 5/5 pretty much tells you there is something wrong. Like I said, you did nothing wrong. I hope you didn't lose too much money. Their philosophy is "We don't care how crappy the delivery was as long as the seller delivered you don't get your money back."
Answer: The answer is plain simple NO! You will get your followers, yes! But they are all bots, so you will lose 90% of the followers the same week, might as well throw this 5 bucks in the air.
Answer: There is very little in the world that is unique. You have to trust or spend a lot more $$$ or do it yourself
Answer: I would suggest having nothing whatsoever to do with Fiverr. When things go wrong - and that happens a LOT - there is no customer support line to call. They make it very difficult (in my own case, impossible) to resolve any problems. Read the evaluation reviews- they are extremely negative. My advice: find another site on which to offer your services. DG
Answer: I've had 28 orders and all but two were very satisfactory. Most were PDFform building or business card templates, but I had s few design logos for me then used the one I liked. Buyers: it's cheap. Remember that. When the service is good I tip generously then use the same person. I get great service, often in one day. When I order, I add express service and have yet to be disappointed. It's a business model without customer service. Face it. If you want customer service, go to Nordstroms or Nieman Marcus. Do a better job selecting your service provider; be clear in the order, and overpay.
Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.