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Fiverr

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Australia
1 review
4 helpful votes
Follow Kara F.
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Last time I was on here I got scammed! It scare the crap out of me, to even come back. Also, bad customer service as I paid money, no-one from your department got back to me. That was last year. And here I am, hopefully I don't get scrammed again!
Furthermore, are there any other recommendation of another company please.
Cheers

Date of experience: October 28, 2017
South Carolina
1 review
5 helpful votes
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The quality of my logo design was LAUGHABLE. A kindergarten class with a bucket of fingerpaint could have designed a better logo. I found the font used on a website that stated not for commercial use without paying for a license and the graphic was an absolute joke. It only takes one negative experience to lose a customer forever. Fiverr needs to have these "graphic designers" submit a resume and ORIGINAL work done. The portfolio I viewed was NOT the designer's work. There is no way. I don't leave reviews often but when something is THIS bad, I feel compelled to keep others away from nonsense. Now I'm out 42 bucks.

Date of experience: April 14, 2018
Texas
2 reviews
4 helpful votes
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Extortion
June 15, 2018

I ordered two t-shirt designs, they were late, one never arrived. I tried to resolve it and got a message saying sorry I forgot to send it a week ago. I asked for a revision and never heard back. Messaged Fiverr and they just canceled the order rather than letting me work it out. They had a 5 star review. Never received a vector file for anything. Tried again, this time the seller tried to extort more money, contacted Fiverr they gave me a coupon for $4 off. Tried a third time and same thing, a very simple 2 color design allegedly required more money or so the seller said from $10 to $20 for a simple super simple design.

Date of experience: June 15, 2018
California
0 reviews
0 helpful votes
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SCAM
January 20, 2022

I did 2 jobs and they never paid me! They don't have a contact number and nobody responds to me they are very unprofessional and stole money from me and the people that paid for my services! They took money from their accounts and never paid me, in addition they blocked them from using the databases I created for them. Horrible horrible experience will never do work for them again.

Date of experience: January 20, 2022
Pakistan
1 review
4 helpful votes
Follow Muntaha M.
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Fiverr has worst help and support team they just don't give a damn about there customers and sellers and act like god like creatures... Okay even if you have to bane any account YOU can at least:
1) Give them one or two WARNINGS...
2) If you just don't have time to give them warning at least you can tell them that which rule and regulation they have breached and broke...
Worst website and company ever... :(

Date of experience: July 21, 2018
Colorado
1 review
1 helpful vote
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After submitting my specs, one-day following, the designer and I agreed that my order could not be fulfilled. A request for refund was immediately made at Fivver's website. However, Fivver provided only a 'Fivver credit' not a refund of my payment. I then exhausted all options at Fivver's website. Their website shows a button for issuing a refund to my payment method but that button is an image only, it is not functional. I am attempting to resolve the issue through my payment method provider.

Date of experience: March 11, 2022
Maryland
1 review
3 helpful votes
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Never Again
October 27, 2015

I signed up, selected a gig, communicated with the seller, paid to place and Order--then, I could access my account (kept receiving a notice that I needed to activate my account per an activation email. I kept requesting for the email to be re-sent, it wasn't), when I logged in with my FaceBook my account showed no indication that an Order had been placed, I received numerous error messages when I tried accessing my account from email notifications (that somehow did come through). The list goes on and on. I sent emails to customer service that still have not been answered, however now that I have filed a dispute to get my money back Fiverr customer service quickly responded indicating that my account is frozen. I am done and thoroughly disappointed.

Date of experience: October 27, 2015
India
1 review
3 helpful votes
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It is worst...
December 16, 2012

It is worst... than i ever seen in my life... there is no any seller protection at all. They are charging hell lot of money for every order from the seller. Why not from buyer? Even they are taking money from seller there is no seller protection... seller can be scamed easily... fiverr not loosing any thing, only seller loosing huge effort and money... i have already filed cyber crime police complaint against this israel based company... i want all the victims support to close this company... this site is hosting on go daddy servers... i can file case on them... i am trying for court orders to take an israel police action on them. I will slap those guys for sure... i lost huge amount on fiverr... customer support not responding at all.

Date of experience: December 16, 2012
Virginia
1 review
0 helpful votes
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Fraud
May 10, 2020

This company has hacked my checking account. I never heard of them til I looked at my bank statement today. How they got my checking account number I have no idea, I don't bank online. My bank has initiated a fraud investigation,

Date of experience: May 10, 2020
GB
1 review
6 helpful votes
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Most enquiries ask endless questions and ask for highly involved tasks to be completed, but then never actually book. The small number that do book, specify the tasks extremely nebulously and then deliberately request endless revisions to try and push your buttons and waste your time. Save yourself agro by finding quality individuals who respect you in business.

Date of experience: April 29, 2018
GB
1 review
4 helpful votes
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Fiverr
September 22, 2021

I wrote to Fiverr about a scammer who tried to buy a gig from me. I reported him to 'customer service' instead of removing him they disabled my account with no reason. I have gigs that I've paid for and cannot access them and also a job I did and awaiting payment.

All they do is spew the same crap about how I've giving no answers to my questions. They are a nightmare and no idea of how to do customer service. Fiverr is a lirre!

Date of experience: September 22, 2021
Netherlands
13 reviews
231 helpful votes
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Scam
December 13, 2015

Scam. You pay for a gig, they seller delays, then offeres refund.If you take refund it is stuck in fiverr's system forever without ever a change to get it back. If you wait for the artwork, it is corrupted or crap.

Date of experience: December 13, 2015
Switzerland
1 review
5 helpful votes
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Plagiarism
May 31, 2022

Beware Fiverr filter out the worst reviews!

I had a terrible experience, was presented with Plagiarised content! I cancelled the gig and wanted to write a bad review to warn others about the seller, only to be told by Fiverr, if you cancel a gig you cannot leave a review!

So basically, those who would give low reviews are NOT ALLOWED TO!

This is obviously a way Fiverr attempt to improve their sellers reviews.

Date of experience: May 31, 2022
Slovenia
1 review
1 helpful vote
Follow Neva Z.
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I hired these guys for making my online store. We agreed in the beginning for the specific content which was to make a store in another language. I provide them with all the language material and all the translations that they had to add to the site. At the end they just google translated some things and the rest they left it in english. Horrible mess of a store that I can't use now. I was messaging them and contacting and all they were saying were lies such as we are not in the office, wait for couple of days etc. etc. And Then we came to the point that I cant cancel the order anymore because it has been too long since the order was made. Total rip off - dont use ECCOMMERCEXPERT1 all they do is promising promising until its too late to write a bad review of them or cancel the order, the worst experience ever!

Date of experience: August 3, 2017
California
1 review
4 helpful votes
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Fiverr is a scam
February 21, 2014

Fiverr is a scam. The website enables sellers to scam buyers. I hear the other way around to. It is a scammers paradise and the Fiverr website apparently thrives on this environment. Avoid at all costs.

Date of experience: February 21, 2014
Germany
1 review
5 helpful votes
Follow Noname N.
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Buyer ordered something from me. I delivered. Buyer was happy. Order was completed. Buyer cancelled the order and got the money back. Buyer has my work and his money. I have wasted time and no money. Great seller security fiverr!

Date of experience: March 30, 2017
India
1 review
4 helpful votes
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It only favor for usa sellers, the fiverr not grow other seller who not from usa, it give many order only from usa seller. This is very bad website. I using this site from 1 year and i have good gigs but i only 90 orders.

Date of experience: April 9, 2016
Philippines
1 review
2 helpful votes
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Youngceasar
June 28, 2016

I was about to make a purchase with this guys who promised to put our website on first page of google in seven days, Travel Ventours is our website, but they replied totally different, It was my first time to message them and they replied with a total different website and is apologizing for the delay and will redo some of the links.

That made me decide to do further research first before moving forward, tahnks to website like sitejabber, it help me decide not to push thru with the purchase.

I am also in process of hiring a video explainer, I am wondering if I would experience the same thing, but I have a friend who already purchased a video explainer and it looks pretty good.

Date of experience: June 28, 2016
Ireland
1 review
2 helpful votes
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Loads of the scammers on Fiverr.
Fiverr does nothing to help but allowing the crime happening without providing proper solutions to the buyer. Customer service does not disclose reasons why their decision is made nor they do anything to the seller while it is obvious the seller is a scammer. They allow the scammer on the platform and do not proper protection to users. DO NOT USE FIVERR.

Date of experience: March 6, 2024
North Carolina
1 review
5 helpful votes
Follow Jen N.
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I just used the site for the first time to get a custom design for my business cards. I was not satisfied with the original design and the "package" said unlimited revisions. However, to reject the job for revisions it says $5. I messaged the designer and it was like pulling teeth to get a new design. You can go to a resolution center but the seller can reject your request. Then, Fiverr automatically closes the order and when going back and forth with customer service was pointless. The rep said "The order will not be canceled based on personal taste." IT IS A CUSTOM DESIGN! Is personal taste not the point of hiring a designer! Go to vistaprint!

Date of experience: March 9, 2018

Overview

Fiverr has a rating of 1.6 stars from 1,132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fiverr most frequently mention customer service, credit card and low quality. Fiverr ranks 107th among Freelancing sites.

service
278
value
268
shipping
176
returns
206
quality
254
This company does not typically respond to reviews
+147