• Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.4 stars from 1,100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 150th among Freelancing sites.

  • Service
    257
  • Value
    247
  • Shipping
    160
  • Returns
    188
  • Quality
    234

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.9%
Positive
4
Neutral
1
Negative
53
144
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How would you rate Fiverr?
Top Positive Review

“Fiverr for freelancer”

Obaidul K.
4/29/20

This is the easiest way to get project done. Outsourcing your weakness can save you and your company a lot of valuable time and help you focus on your strengths. The pricing is super reasonable considering there are people from all over the world competing for your money / attention. You can build long term relationships and get pricing down if you continue to work with sellers.

Top Critical Review

“My Fiverr disabled my seller account 3 times X 90 Days - Fiverr's Revenge Game”

Marco J.
7/6/24

My seller account was on hold or something before 5 months and fiverr asked me to wait for 90 days and withdraw my money $400+ in my account. I could not withdraw my money last week so I raised a ticket on fiverr and fiverr didn't reply at all. Hence, I had to post a review on trustpilot. Within a few hours, my account was permanently disabled and fiverr wants to me to want for 90 more days. Isn't this illegal that fiverr playing some kind of revenge game? Fiverr should be taken down.

Reviews (1,100)

Rating

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Other

Reviews that mention popular keywords

customer service (160) customer support (98) credit card (42) phone number (14) support team (18)
Thumbnail of user willm508
1 review
1 helpful vote
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February 7th, 2024

Would strongly advise any freelancer/contractor to pursue other channels for sales. They can restrict your account at any time and will not give you an exact reason for up to 60 days. We have a perfect score across their metrics and over 10 five-star reviews. Happy to comply with any requests, but they do not provide details. They also take 20%, which is a lot.
--
Update: They expedited their review process - only because I left a review on Trustpilot. Good to know they really care... They ultimately decided to ban me for offering a similar service to other freelancers, which is AI vocal cloning.

Thumbnail of user kirkw10
3 reviews
3 helpful votes
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December 30th, 2023

I am unable to see my order or the artwork from the graphic artist. I submitted a support ticket and when I click on the link provided, I get a message saying "Oops! Page does not exist". LOL! I only spent $13 so it is no huge loss but it did cost me some time. Find a different service and save yourself some headache.

Products used:
Graphic artist

Service
Value
Shipping
Returns
Quality
Thumbnail of user sheilaf63
2 reviews
2 helpful votes
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May 29th, 2024

Fiverr disabled my 5 stars, 100 percent response rate, success level 10, repeat buyer badge account while I was sleeping due to a single horrible and abusive customer who wanted to cancel two orders after the work was completed. This is a TERRIBLE site to freelance and I am planning on getting as many sellers with similar expeirences together for a class action lawsuit aginst this company for it's unethical business practices regarding sellers. STAY AWAY AND DO NOT SELL ON THIS UNSTABLE
AND GREEDY PLATFORM!

JUNE 4TH - They claimed they would review my account and then that basically made up an excuse as to why the account was disabled. However,since then, I have learned that the UK and US are investigating fiverr for violating workers rights and establishing the company as a freelance site when they are operating as an employer without protcetion for it's employees. I am talking to a legal team who is preparing evidence against the site for it's illegal business practices.

The UK supreme court confirmed that in the case of Uber, the relationship that of an employer and employee — and not self-employed or an "independent contractor" as gig platforms try to pitch themselves to governments. The rationale is simple: if the individual is subject to significant control over what, when and how to work, it is considered employment.
In the case of Fiverr, the "when" element is particularly extreme given that workers are put on a clock, which is open to exploitation by buyers who let the worker make progress on a sizeable portion of the work, and then play for time in order to later decline a job that was not delivered on time, thereby leaving the worker completely out of pocket. Fiverr provides no protection to workers who fall victim to such abuse as the company seeks to grow it's client base at all cost. Unlike Uber, Fiverr does not cover workers against chargebacks either, which can easily leave a worker out of pocket with as much as $5000. The "what" and "how" factors are also very controlled in the sense that a rigid system is imposed on the worker with penalties for responding late on weekends and overnight, ultimately creating the ideal modern slavery concept where customer services is extended to a 24/7 situation in order to retain a ranking. Rankings also go down when chargeback situations are complained about by workers.
Overall, Fiverr exerts substantially more control over workers than Uber, even when they are not actively working when the customer service and response obligations are considered. It can be argued that Airbnb is doing the same when the various elements of compliance, which all impact the what, when and how factors of control. There were also alarming voices from India, such as a petition on change.org that urged the Fiverr CEO, Micha Kaufman to stop the exploitation of Indian children.

Thumbnail of user alextkachev962
3 reviews
2 helpful votes
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January 9th, 2024
• Updated review

Upon requesting order from seller. Seller delivered as promised but soon after week nothing work. I placed positive review and so on for seller. But had to cancel order in one week. Entire platform service is a scam. I tried contacting them no answer. I called my card they replied and blocked payment transaction. Now fiverr wants money anyway. They overcharged me 600$ for a service that they did not provide. For a review that is falsified as of now. But the moment I signed out fiverr ban me. Stating that email was sent out explaining what happened. No email was sent to me.
If I give a chance I would shut them down permanently. No star for this company. Stay away and don't even bother using this scam platform

Tip for consumers:
Horrible experience only.

Products used:
Online platform.

Wound not recommend.
December 9th, 2023
• Previous review

I would not even give star.
Over priced.
Over egocentered.
And simply put not a good platform with to many rules and regulations that make only sense for the corporation greed.
I deleted my account and now I can't even start new one.
Glad I am no longer with them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user arthurh51
6 reviews
9 helpful votes
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January 1st, 2024

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Thumbnail of user upmaa
2 reviews
10 helpful votes
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July 23rd, 2022

Fiverr is interesting website for me, but I had bad experience to make a gig and through that, getting valid and genuine customers. It is so awkward and hard thing for non-technical people to get work from another country or other people.

It is really annoying when you are spending enough time but never earn a single penny after 15 days with Fiver!

Here I'm attaching the fake fiverr+ Facebook profile, I ordered him and pay money in advance, he also looted other people including me. Please report this person and mark spam to his mobile number.

Service
Value
Shipping
Returns
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Thumbnail of user saran55
1 review
3 helpful votes
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October 16th, 2016

This site is a complete waste of time! I wasted 3 weeks and went through three designers only to keep finding out that they were taking images from shutterstock.com and passing them off as their "custom" work. They literally sent the exact image from shutterstock! And yes, I bought the premium package!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristinc320
1 review
5 helpful votes
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January 12th, 2022
Verified purchase

This is a scam... They send you templates and information from other companies, miss deadlines and give you useless data pulled out of the sky. I had top write the whole thing on my own, So unprofessional you cannot even speak to anyone. Do not use this company. I am asking for my money back.

Thumbnail of user michaeld622
2 reviews
9 helpful votes
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November 19th, 2023

Nearly every single "illustrator" I have dealt with on this deceitful platform was a scam artists, who lies to everyone who contacts them. They pretend to be artists and illustrators but what they actually do is use photoshop to cobble together art they steal online and foist it off as original work. They are all liars! It's dangerous, fraudulent and can get you, the buyer, in serious trouble. It is astonishing and unconscionable that they 1) are allowed to do this and 2) make money form it all. It's very sad. This website should be sued and shut down, in my opinion.
Stay away. Stay very far away. You've been warned.

Products used:
Freelance Illustrators

Service
Value
Quality
Thumbnail of user ashleys1027
1 review
5 helpful votes
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May 9th, 2021

This platform is just for earning money. There is no customer support email, chat, phone. Nothing. It is ridiculous.

There is no way to contact the customer service department. I've never had a worse freelancer experience. I was duped by a seller. I reported him, and Fiverr surprised me by issuing an alert.
I attempted to understand why they would send such an email without taking into account our chat background, but there was no way to contact their customer service help desk.

I'm no longer working with them, and I'll be closing my account after eliminating all payment methods.

Thumbnail of user rayf284
1 review
15 helpful votes
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May 9th, 2021

It's one thing having bad sellers on this website (which is not fiverr.com's fault)
But another disaster for fiverr's customer service and quality control not being helpful when things go wrong. All I wanted to do is to leave a bad review to the seller of my bad experience and Fiverr wont allow although they made their nice commission in between. IF this site doesn't help BUYERS of services who do they help? Without buyers you don't exist Fiverr.
For those of you who want to use this service please use Upwork.com instead.

Tip for consumers:
DO NOT USE IT.
Go for upwork.com instead guys! the few bucks you will spend more will actually get you the right stuff and great customer service.

Products used:
graphic design

Service
Returns
Quality
Thumbnail of user maggiea99
1 review
15 helpful votes
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July 29th, 2021

Hired for a logo design. Every single "concept" provided to me was an exact copy from either an inspiration photo I provided or from elsewhere online (thank you, Google Image Search). I don't care what country you live in, or what language you speak. I DO care that you feel taking someone's work and passing it off as your own is acceptable. Absolutely not recommended.

Thumbnail of user derrickj27
5 reviews
13 helpful votes
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December 31st, 2018

It can be a good site for making money or purchasing a service. But the rate at which they disable account without investigation sucks. One minute you are a top seller, the next minute your account is permanently disabled. The cry is both for buyers and sellers, and do not even do conclusive investigations on any issue.
They ought to do better, other freelance websites are becoming more attractive now

Thumbnail of user marks547
1 review
2 helpful votes
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September 28th, 2017

My account was blocked when I tried complaining about an order cancelled 2 months after being marked as completed. They told me to refund the money. I was a great seller, giving customers great service (check the amounts in the photo). They found a non-existent reason to block my account and later blocked my access to Customer Support the same day. Fiverr is really a scam. Please don't use it.

Tip for consumers:
Please don't use Fiverr. You'd likely regret it. Don't believe me? No problem.

Thumbnail of user zaynabm2
1 review
5 helpful votes
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June 16th, 2022

I contracted one the seller to improve my website However I'm concerned because our website is no longer visible on Google or anywhere else. My google developer has asked me to give her half of the money by PayPal instead of paying Fiverr.

She's ignoring me and not answering any of my messages.

We are really worried, has any ideas how we can get our website back.

Thumbnail of user franciss151
1 review
15 helpful votes
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March 19th, 2021
Verified purchase

I've tried fiverr a few times and the experience has been exact the same fiverr clearly hires unprofessional people that can't find work and fiverr provides support fiverr earns money the seller too and the buyer looses money and time no protection to the seller this is a true rip off, attached a picture where you'll see 42 messages back and forth with fiverr for them to end up saying sorry you lost your money...

Thumbnail of user chandrashekharp1
1 review
1 helpful vote
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January 26th, 2022

**I paid Rs **₹8,186.97 for an order which was never executed. The refund I received is only Rs 5575. 68. What happened to Rs 2611. 29, almost USD 35? Is it the Fiverr fees through the seller for the cheating client?
Almost all the reviews of sellers are purchased systematically making reverse payments.

Tip for consumers:
Don't believe the reviews of sellers, they are all purchased. Don't pay in advance. Confirm job details and delivery time. The best is avoid Fiverr

Products used:
Formatting books for KDP Amazon
Almost all the reviews of sellers are purchased systematically making reverse payments.

Service
Value
Shipping
Quality
Thumbnail of user michaela3175
3 reviews
3 helpful votes
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July 25th, 2021

In a nutshell They are thieves! Seller produced lousy work and revisions were worse, resolution request was obviously going to go in favour of the seller as they have a financial interest in them after seller refused cancellation.
Fiverr were only interested in supporting the seller and his artistic opinions, even admitting to me they are not qualified in music or producing. The seller butchered a beautiful song which I was to cover. Fiverr refused to get my hard worked for money back, £361 to be precise.
In my opinion I would stay clear of fiverr when you run in to creative problems with a Narcissistic seller, fiverr has their back all the way. You don't have a say when it all goes south and their interest in making their money through the seller far exceeds your customer rights. You'll end up exhausted, depressed and going around in circles until you buckle. In essence. You've lost your money and have no choice but to accept it!
Give them a miss. Stay clear of Fiverr.

Tip for consumers:
Avoid Fiverr!

Products used:
forced to purchase

Service
Value
Shipping
Returns
Quality
Thumbnail of user marthab711
1 review
1 helpful vote
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July 11th, 2021

*Edit- I was able to get my money refunded and put back into my paypal account; for this, I improved the rating. * I picked an artist based on the image he had with his profile that demonstrated his level of expertise/work. What he offered after I paid was not even close; I requested to cancel the order and get a refund. He begged me to give him a chance to make it right. I really did not want to continue but I acquiesced and gave him a chance. I was right he still tried to beg me but eventually agreed to cancel my order. There are no features on the website show me how to get to my money or communicate with anyone. Links don't seem to work. The email I received from Fiverr did have instruction i was able to follow and received my refund within just hours of requesting.

Tip for consumers:
Request a lot of samples of their work. Ask if you can see what what material was provided that they worked from. It's extremely difficult to get your money back - it's left in the system as a credit.

Products used:
I signed up for an artist to create a cartoon rendering of me with my dogs in my sports car that I can use for marketing. I'm so upset with the outcome.

Thumbnail of user naseemr5
1 review
1 helpful vote
  • Send Message
October 30th, 2023

Don't read the reviews! They only keep the good ones. Stay away from fiverr at all cost!

No matter how much you try to resolve the issue you can not because fiverr is a company registered overseas! Run away!

Tip for consumers:
No

Products used:
Marketing, web design.

Service
Value
Shipping
Returns
Quality
Thumbnail of user obaidulk
2 reviews
4 helpful votes
  • Send Message
April 29th, 2020

This is the easiest way to get project done. Outsourcing your weakness can save you and your company a lot of valuable time and help you focus on your strengths. The pricing is super reasonable considering there are people from all over the world competing for your money / attention. You can build long term relationships and get pricing down if you continue to work with sellers.

Thumbnail of user favouri4
1 review
2 helpful votes
  • Send Message
July 5th, 2022
Verified purchase

Fiverr is extremely strict when it comes to following the rules there. It is expected that the terms and conditions are thoroughly read and that the rules are abided by. I have seen a lot of people complaining about the partial treatment in favour of the buyers so I'd like to address that. I have had a few issues with buyers as a seller there and I do not hesitate to contact support. I have experienced wonderful service and treatment from them and though the replies may be a bit generic, consistent follow-up usually gets you the answer you are looking for.

I'd advise sellers to reread their terms and to thread the site with caution because of ill-minded buyers (that are also on every other site).

In conclusion, Fiverr has been very helpful to me both financially and knowledge-wise (I am a college student, the extra money really helps). I hope my review helps and clears some doubts and questions you may have.

Tip for consumers:
Always contact the seller/buyer before ordering. For a decent experience, communication and instinct matter. If you feel uneasy or see red flags get another seller/buyer!

Products used:
I am a writer there. I have purchased writing services from other sellers there.

Service
Value
Quality
Thumbnail of user johns1086
1 review
5 helpful votes
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December 7th, 2015

I use these people for many types of advertising including postings on Backpage and Craigslist. They are absolutely great and very cheap. You can't get anyone to do work like this for the price.
JOHN S.

Thumbnail of user johnd6629
1 review
2 helpful votes
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June 4th, 2022

Apart from losers that have failed to meet any reasonable quality criteria and are now venting their anger over here, the platform is broken in many ways and often ends up being a waste of time for both sides.

A successful conclusion is the exception!

Thumbnail of user mannyp4
1 review
1 helpful vote
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July 19th, 2016

I entered fiver looking for some graphic designers with the skills to create original graphics based on our ideas. Despite the detailed explanations, the delivered work was based on stock photos, standard letters and banners that can be found even in MS Office PowerPoint. Zero creativity. A large number of the people announcing there seem to be non English speaking people therefore explanations area wasted. They reimbursed my money but made me waste time. Complain about being paid too little for the work but they are the ones that fix the price. I even sent the material in advance to the order to have them ( the creative designers) quote but they answered: order first. Quite frankly, not a good place to find good people. The worst part: we pay our creative people very well, even commissions over every item sold. This people announcing in fiverr didn't even asked or quoted. It is so weird. Not recommended.

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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