• Fiverr

Fiverr

Write a Review

Overview

Fiverr has a rating of 1.4 stars from 1,121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 150th among Freelancing sites.

  • Service
    257
  • Value
    247
  • Shipping
    160
  • Returns
    188
  • Quality
    234

This company does not typically respond to reviews

Positive reviews (last 12 months): 11.1%
Positive
7
Neutral
1
Negative
55
144
See all photos
How would you rate Fiverr?
Top Positive Review

“Fiverr for freelancer”

Obaidul K.
4/29/20

This is the easiest way to get project done. Outsourcing your weakness can save you and your company a lot of valuable time and help you focus on your strengths. The pricing is super reasonable considering there are people from all over the world competing for your money / attention. You can build long term relationships and get pricing down if you continue to work with sellers.

Top Critical Review

“My Fiverr disabled my seller account 3 times X 90 Days - Fiverr's Revenge Game”

Marco J.
7/6/24

My seller account was on hold or something before 5 months and fiverr asked me to wait for 90 days and withdraw my money $400+ in my account. I could not withdraw my money last week so I raised a ticket on fiverr and fiverr didn't reply at all. Hence, I had to post a review on trustpilot. Within a few hours, my account was permanently disabled and fiverr wants to me to want for 90 more days. Isn't this illegal that fiverr playing some kind of revenge game? Fiverr should be taken down.

Reviews (1,121)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (160) customer support (98) credit card (42) phone number (14) support team (18)
Thumbnail of user marcoj84
1 review
0 helpful votes
  • Send Message
July 6th, 2024
Verified purchase

My seller account was on hold or something before 5 months and fiverr asked me to wait for 90 days and withdraw my money $400+ in my account. I could not withdraw my money last week so I raised a ticket on fiverr and fiverr didn't reply at all. Hence, I had to post a review on trustpilot. Within a few hours, my account was permanently disabled and fiverr wants to me to want for 90 more days.

Isn't this illegal that fiverr playing some kind of revenge game?

Fiverr should be taken down.

Service
Value
Shipping
Returns
Quality
Thumbnail of user peter.marozas.sc
1 review
0 helpful votes
  • Send Message
May 18th, 2024

Biggest scam I have ever seen. Fees are applied everywhere you turn. Be aware, you only going to get a tiny proportion of the actual amount, by the time you withdraw, plus you will have to wait at least "10 years" to be able to withdraw your money. Customer service don't exist at Fiverr, its like their run by 2 rats in a bedroom. Stay away from these scammers, there are plenty better then them, use Guru, Toptal, PeoplePerHour, Freelancer, Truelancer, Outsourcely.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bartinvegas
2 reviews
0 helpful votes
  • Send Message
April 26th, 2024

Never leave money in your account. They make it hard to get funds out and make you wait, wait and wait. I suspect they make money keeping funds way longer than needed in their account. We are busy sir. How many millions per day, interest, do they keep like this? I guess Israeli legal systems don't care. Horrible experience dealing with this platform.

Service
Value
Quality
Thumbnail of user andyb815
1 review
0 helpful votes
  • Send Message
May 5th, 2024

There are some incredibly talented providers to be found on FIVERR and some great prices, but if you want customer service or a company that cares what your thoughts are as a customer, you DON'T WANT FIVERR. They already take a significant cut of the money you pay including if you try and tip your provider and then they make money sending you AD MAILS by promoting providers which have paid them. I have done approximately 150 jobs with FIVERR providers and as such they have made good money off of me. I have emailed, chatted and tried calling to ask that they do not send me these ad emails. On average I get five a week, which is oever 250 pollution emails annually in MY BOX THAT I AM PAYING TO USE...they won't even respond. So in short to heck with them, I will look for other provider like possibly UPWORK and spend some time every day posting so that everyone knows what an awful operation they are. Providers there are GREAT but the company itself sucks hard

Service
Value
Quality
Thumbnail of user thomask2441
1 review
0 helpful votes
  • Send Message
April 28th, 2024

Worst service I have used due to the secure payments 😂 I made a purchase a few days ago and my card got scammed a few hours after for $200. They hi light how secure their payment platform is but it's not. It was lucky I blocked my card and only $200 was taken. I have been messaging the customer support team and they are aware the issue from their side and offered to reinstate me the $10 for the service I purchased from them but not willing to reinstate me the money taken from their unsecure website. Please be careful using their website and don't get caught out like I did.

Thumbnail of user joshj17
16 reviews
30 helpful votes
  • Send Message
April 11th, 2024

If you live in the US, this site is basically completely worthless. In a nutshell, people in 3rd World countries use it to provide services for a fraction of the cost that people in the US charge because their cost of living and exchange rate is so much cheaper. So it is literally impossible to get work if you live in the US. Fiverr also deactivates your account if you don't manage to get work anyway. Do not waste your time.

Thumbnail of user sheilaf63
2 reviews
2 helpful votes
  • Send Message
May 29th, 2024

Fiverr disabled my 5 stars, 100 percent response rate, success level 10, repeat buyer badge account while I was sleeping due to a single horrible and abusive customer who wanted to cancel two orders after the work was completed. This is a TERRIBLE site to freelance and I am planning on getting as many sellers with similar expeirences together for a class action lawsuit aginst this company for it's unethical business practices regarding sellers. STAY AWAY AND DO NOT SELL ON THIS UNSTABLE
AND GREEDY PLATFORM!

JUNE 4TH - They claimed they would review my account and then that basically made up an excuse as to why the account was disabled. However,since then, I have learned that the UK and US are investigating fiverr for violating workers rights and establishing the company as a freelance site when they are operating as an employer without protcetion for it's employees. I am talking to a legal team who is preparing evidence against the site for it's illegal business practices.

The UK supreme court confirmed that in the case of Uber, the relationship that of an employer and employee — and not self-employed or an "independent contractor" as gig platforms try to pitch themselves to governments. The rationale is simple: if the individual is subject to significant control over what, when and how to work, it is considered employment.
In the case of Fiverr, the "when" element is particularly extreme given that workers are put on a clock, which is open to exploitation by buyers who let the worker make progress on a sizeable portion of the work, and then play for time in order to later decline a job that was not delivered on time, thereby leaving the worker completely out of pocket. Fiverr provides no protection to workers who fall victim to such abuse as the company seeks to grow it's client base at all cost. Unlike Uber, Fiverr does not cover workers against chargebacks either, which can easily leave a worker out of pocket with as much as $5000. The "what" and "how" factors are also very controlled in the sense that a rigid system is imposed on the worker with penalties for responding late on weekends and overnight, ultimately creating the ideal modern slavery concept where customer services is extended to a 24/7 situation in order to retain a ranking. Rankings also go down when chargeback situations are complained about by workers.
Overall, Fiverr exerts substantially more control over workers than Uber, even when they are not actively working when the customer service and response obligations are considered. It can be argued that Airbnb is doing the same when the various elements of compliance, which all impact the what, when and how factors of control. There were also alarming voices from India, such as a petition on change.org that urged the Fiverr CEO, Micha Kaufman to stop the exploitation of Indian children.

Thumbnail of user basilelens
1 review
0 helpful votes
  • Send Message
March 6th, 2024
Verified purchase

I've been a buyer on this platform for 7 years and I am fed up with the deteriorating quality of the sellers, and I've had enough of falling victim to scam after scam from fake offers. It's become a daily frustration, and the lack of action from Fiverr is unacceptable. The negligence in monitoring and maintaining the integrity of the marketplace is driving buyers away. It's time to wake up and realize that if you don't prioritize the improvement of seller standards, you will lose your entire buyer base.

Service
Value
Shipping
Returns
Quality
Thumbnail of user saraa364
3 reviews
8 helpful votes
  • Send Message
February 18th, 2024

I needed a flyer made more appealing and found someone who did a good job quickly. After completing and tipping (fiverr takes a fee of both project and tips) I started to receive cold solicitations for work. I deleted my account, but they still come and customer service won't do jack about it. Don't use the platform if you like having privacy and not using your time to sift through these solicitations.

Products used:
Flyer editing

Service
Value
Quality
Thumbnail of user nicolaeursu18
2 reviews
0 helpful votes
  • Send Message
March 7th, 2024

According to support agent Milo. I can give my freelancer a 1 star review and then ask the freelancer to do extra work for free so that I will remove the review. This is totally allowed on fiverr. No need to thank for the tip. "Best!"

Service
Value
Shipping
Returns
Quality
Thumbnail of user upmaa
2 reviews
10 helpful votes
  • Send Message
July 23rd, 2022

Fiverr is interesting website for me, but I had bad experience to make a gig and through that, getting valid and genuine customers. It is so awkward and hard thing for non-technical people to get work from another country or other people.

It is really annoying when you are spending enough time but never earn a single penny after 15 days with Fiver!

Here I'm attaching the fake fiverr+ Facebook profile, I ordered him and pay money in advance, he also looted other people including me. Please report this person and mark spam to his mobile number.

Service
Value
Shipping
Returns
Quality
Thumbnail of user saran55
1 review
3 helpful votes
  • Send Message
October 16th, 2016

This site is a complete waste of time! I wasted 3 weeks and went through three designers only to keep finding out that they were taking images from shutterstock.com and passing them off as their "custom" work. They literally sent the exact image from shutterstock! And yes, I bought the premium package!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristinc320
1 review
5 helpful votes
  • Send Message
January 12th, 2022
Verified purchase

This is a scam... They send you templates and information from other companies, miss deadlines and give you useless data pulled out of the sky. I had top write the whole thing on my own, So unprofessional you cannot even speak to anyone. Do not use this company. I am asking for my money back.

Thumbnail of user michaeld622
2 reviews
9 helpful votes
  • Send Message
November 19th, 2023

Nearly every single "illustrator" I have dealt with on this deceitful platform was a scam artists, who lies to everyone who contacts them. They pretend to be artists and illustrators but what they actually do is use photoshop to cobble together art they steal online and foist it off as original work. They are all liars! It's dangerous, fraudulent and can get you, the buyer, in serious trouble. It is astonishing and unconscionable that they 1) are allowed to do this and 2) make money form it all. It's very sad. This website should be sued and shut down, in my opinion.
Stay away. Stay very far away. You've been warned.

Products used:
Freelance Illustrators

Service
Value
Quality
Thumbnail of user ashleys1027
1 review
5 helpful votes
  • Send Message
May 9th, 2021

This platform is just for earning money. There is no customer support email, chat, phone. Nothing. It is ridiculous.

There is no way to contact the customer service department. I've never had a worse freelancer experience. I was duped by a seller. I reported him, and Fiverr surprised me by issuing an alert.
I attempted to understand why they would send such an email without taking into account our chat background, but there was no way to contact their customer service help desk.

I'm no longer working with them, and I'll be closing my account after eliminating all payment methods.

Thumbnail of user rayf284
1 review
15 helpful votes
  • Send Message
May 9th, 2021

It's one thing having bad sellers on this website (which is not fiverr.com's fault)
But another disaster for fiverr's customer service and quality control not being helpful when things go wrong. All I wanted to do is to leave a bad review to the seller of my bad experience and Fiverr wont allow although they made their nice commission in between. IF this site doesn't help BUYERS of services who do they help? Without buyers you don't exist Fiverr.
For those of you who want to use this service please use Upwork.com instead.

Tip for consumers:
DO NOT USE IT.
Go for upwork.com instead guys! the few bucks you will spend more will actually get you the right stuff and great customer service.

Products used:
graphic design

Service
Returns
Quality
Thumbnail of user maggiea99
1 review
15 helpful votes
  • Send Message
July 29th, 2021

Hired for a logo design. Every single "concept" provided to me was an exact copy from either an inspiration photo I provided or from elsewhere online (thank you, Google Image Search). I don't care what country you live in, or what language you speak. I DO care that you feel taking someone's work and passing it off as your own is acceptable. Absolutely not recommended.

Thumbnail of user derrickj27
5 reviews
13 helpful votes
  • Send Message
December 31st, 2018

It can be a good site for making money or purchasing a service. But the rate at which they disable account without investigation sucks. One minute you are a top seller, the next minute your account is permanently disabled. The cry is both for buyers and sellers, and do not even do conclusive investigations on any issue.
They ought to do better, other freelance websites are becoming more attractive now

Thumbnail of user kirkw10
3 reviews
3 helpful votes
  • Send Message
December 30th, 2023

I am unable to see my order or the artwork from the graphic artist. I submitted a support ticket and when I click on the link provided, I get a message saying "Oops! Page does not exist". LOL! I only spent $13 so it is no huge loss but it did cost me some time. Find a different service and save yourself some headache.

Products used:
Graphic artist

Service
Value
Shipping
Returns
Quality
Thumbnail of user natalijanatasap
1 review
1 helpful vote
  • Send Message
February 29th, 2024

Fiverr is getting worse on a daily basis. Suspending people for no reason with no possibility to explain. There is absolutely no respect for its users, not even those who have been there for many years without one negative feedback. What I have experienced with them after 13 years of hard and honest work, I have never seen anywhere. From one of the best working sites they turned into the worst one, not even deserving a 1*. It is not worth a second of one's time.

Thumbnail of user marks547
1 review
2 helpful votes
  • Send Message
September 28th, 2017

My account was blocked when I tried complaining about an order cancelled 2 months after being marked as completed. They told me to refund the money. I was a great seller, giving customers great service (check the amounts in the photo). They found a non-existent reason to block my account and later blocked my access to Customer Support the same day. Fiverr is really a scam. Please don't use it.

Tip for consumers:
Please don't use Fiverr. You'd likely regret it. Don't believe me? No problem.

Thumbnail of user zaynabm2
1 review
5 helpful votes
  • Send Message
June 16th, 2022

I contracted one the seller to improve my website However I'm concerned because our website is no longer visible on Google or anywhere else. My google developer has asked me to give her half of the money by PayPal instead of paying Fiverr.

She's ignoring me and not answering any of my messages.

We are really worried, has any ideas how we can get our website back.

Thumbnail of user franciss151
1 review
15 helpful votes
  • Send Message
March 19th, 2021
Verified purchase

I've tried fiverr a few times and the experience has been exact the same fiverr clearly hires unprofessional people that can't find work and fiverr provides support fiverr earns money the seller too and the buyer looses money and time no protection to the seller this is a true rip off, attached a picture where you'll see 42 messages back and forth with fiverr for them to end up saying sorry you lost your money...

Thumbnail of user chandrashekharp1
1 review
1 helpful vote
  • Send Message
January 26th, 2022

**I paid Rs **₹8,186.97 for an order which was never executed. The refund I received is only Rs 5575. 68. What happened to Rs 2611. 29, almost USD 35? Is it the Fiverr fees through the seller for the cheating client?
Almost all the reviews of sellers are purchased systematically making reverse payments.

Tip for consumers:
Don't believe the reviews of sellers, they are all purchased. Don't pay in advance. Confirm job details and delivery time. The best is avoid Fiverr

Products used:
Formatting books for KDP Amazon
Almost all the reviews of sellers are purchased systematically making reverse payments.

Service
Value
Shipping
Quality
Thumbnail of user michaela3175
3 reviews
3 helpful votes
  • Send Message
July 25th, 2021

In a nutshell They are thieves! Seller produced lousy work and revisions were worse, resolution request was obviously going to go in favour of the seller as they have a financial interest in them after seller refused cancellation.
Fiverr were only interested in supporting the seller and his artistic opinions, even admitting to me they are not qualified in music or producing. The seller butchered a beautiful song which I was to cover. Fiverr refused to get my hard worked for money back, £361 to be precise.
In my opinion I would stay clear of fiverr when you run in to creative problems with a Narcissistic seller, fiverr has their back all the way. You don't have a say when it all goes south and their interest in making their money through the seller far exceeds your customer rights. You'll end up exhausted, depressed and going around in circles until you buckle. In essence. You've lost your money and have no choice but to accept it!
Give them a miss. Stay clear of Fiverr.

Tip for consumers:
Avoid Fiverr!

Products used:
forced to purchase

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

How do I know I can trust these reviews about Fiverr?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Fiverr?