• Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.4 stars from 1,079 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 150th among Freelancing sites.

  • Service
    257
  • Value
    247
  • Shipping
    160
  • Returns
    188
  • Quality
    234

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.9%
Positive
4
Neutral
1
Negative
53
144
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How would you rate Fiverr?
Top Positive Review

“Fiverr for freelancer”

Obaidul K.
4/29/20

This is the easiest way to get project done. Outsourcing your weakness can save you and your company a lot of valuable time and help you focus on your strengths. The pricing is super reasonable considering there are people from all over the world competing for your money / attention. You can build long term relationships and get pricing down if you continue to work with sellers.

Top Critical Review

“My Fiverr disabled my seller account 3 times X 90 Days - Fiverr's Revenge Game”

Marco J.
7/6/24

My seller account was on hold or something before 5 months and fiverr asked me to wait for 90 days and withdraw my money $400+ in my account. I could not withdraw my money last week so I raised a ticket on fiverr and fiverr didn't reply at all. Hence, I had to post a review on trustpilot. Within a few hours, my account was permanently disabled and fiverr wants to me to want for 90 more days. Isn't this illegal that fiverr playing some kind of revenge game? Fiverr should be taken down.

Reviews (1,079)

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Reviews that mention popular keywords

customer service (160) customer support (98) credit card (42) phone number (14) support team (18)
Thumbnail of user syeds160
1 review
0 helpful votes
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August 13th, 2024
Verified purchase

I chose Fiverr to produce my music and selected a top-rated freelancer with all 5-star reviews. I placed my order, expecting to receive a professionally mixed and mastered final song file as promised. Instead, I faced constant delays and excuses. The freelancer kept asking for more time, citing personal issues, and eventually convinced me to complete the order without delivering the file, promising it would come later. Because he said he needs money badly and he is in crises. If i complete order would be easier for him to work and complete

Despite repeated requests, I never received anything. I opened a case on Fiverr and left feedback. The freelancer begged for another chance, and Fiverr suggested I work it out with him. I reluctantly agreed, but after 10 more days, the freelancer blatantly refused to deliver anything, knowing that the claim date had passed. He even taunted me, saying that after working with Fiverr for five years, he knew I wouldn't get a refund or the product.

I provided Fiverr with evidence, including screenshots of the open dispute and their team's advice to resolve it directly with the freelancer. Yet, they refused to help, stating the claim date had expired. I was left with nothing – no product, no refund, and no support from Fiverr.

This was the worst experience ever. I feel scammed out of my money, and Fiverr's handling of the situation was appalling.

Products used:
Music Production

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Thumbnail of user marcoj84
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

My seller account was on hold or something before 5 months and fiverr asked me to wait for 90 days and withdraw my money $400+ in my account. I could not withdraw my money last week so I raised a ticket on fiverr and fiverr didn't reply at all. Hence, I had to post a review on trustpilot. Within a few hours, my account was permanently disabled and fiverr wants to me to want for 90 more days.

Isn't this illegal that fiverr playing some kind of revenge game?

Fiverr should be taken down.

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Value
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Quality
Thumbnail of user amytaylorla
1 review
0 helpful votes
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July 19th, 2024

Insane site run by religious freaks, who allow sellers to harass about Jesus, then ban you if you don't want that. And then steal your money. These psychos belong behind bars. Insane.

Tip for consumers:
This site should be shut down.

Products used:
Assistants

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Thumbnail of user peter.marozas.sc
1 review
0 helpful votes
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May 18th, 2024

Biggest scam I have ever seen. Fees are applied everywhere you turn. Be aware, you only going to get a tiny proportion of the actual amount, by the time you withdraw, plus you will have to wait at least "10 years" to be able to withdraw your money. Customer service don't exist at Fiverr, its like their run by 2 rats in a bedroom. Stay away from these scammers, there are plenty better then them, use Guru, Toptal, PeoplePerHour, Freelancer, Truelancer, Outsourcely.

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Thumbnail of user bartinvegas
2 reviews
0 helpful votes
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April 26th, 2024

Never leave money in your account. They make it hard to get funds out and make you wait, wait and wait. I suspect they make money keeping funds way longer than needed in their account. We are busy sir. How many millions per day, interest, do they keep like this? I guess Israeli legal systems don't care. Horrible experience dealing with this platform.

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Thumbnail of user thomask2441
1 review
0 helpful votes
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April 28th, 2024

Worst service I have used due to the secure payments 😂 I made a purchase a few days ago and my card got scammed a few hours after for $200. They hi light how secure their payment platform is but it's not. It was lucky I blocked my card and only $200 was taken. I have been messaging the customer support team and they are aware the issue from their side and offered to reinstate me the $10 for the service I purchased from them but not willing to reinstate me the money taken from their unsecure website. Please be careful using their website and don't get caught out like I did.

Thumbnail of user andyb815
1 review
0 helpful votes
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May 5th, 2024

There are some incredibly talented providers to be found on FIVERR and some great prices, but if you want customer service or a company that cares what your thoughts are as a customer, you DON'T WANT FIVERR. They already take a significant cut of the money you pay including if you try and tip your provider and then they make money sending you AD MAILS by promoting providers which have paid them. I have done approximately 150 jobs with FIVERR providers and as such they have made good money off of me. I have emailed, chatted and tried calling to ask that they do not send me these ad emails. On average I get five a week, which is oever 250 pollution emails annually in MY BOX THAT I AM PAYING TO USE...they won't even respond. So in short to heck with them, I will look for other provider like possibly UPWORK and spend some time every day posting so that everyone knows what an awful operation they are. Providers there are GREAT but the company itself sucks hard

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Thumbnail of user joshj17
16 reviews
31 helpful votes
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April 11th, 2024

If you live in the US, this site is basically completely worthless. In a nutshell, people in 3rd World countries use it to provide services for a fraction of the cost that people in the US charge because their cost of living and exchange rate is so much cheaper. So it is literally impossible to get work if you live in the US. Fiverr also deactivates your account if you don't manage to get work anyway. Do not waste your time.

Thumbnail of user basilelens
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

I've been a buyer on this platform for 7 years and I am fed up with the deteriorating quality of the sellers, and I've had enough of falling victim to scam after scam from fake offers. It's become a daily frustration, and the lack of action from Fiverr is unacceptable. The negligence in monitoring and maintaining the integrity of the marketplace is driving buyers away. It's time to wake up and realize that if you don't prioritize the improvement of seller standards, you will lose your entire buyer base.

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Thumbnail of user nicolaeursu18
2 reviews
0 helpful votes
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March 7th, 2024

According to support agent Milo. I can give my freelancer a 1 star review and then ask the freelancer to do extra work for free so that I will remove the review. This is totally allowed on fiverr. No need to thank for the tip. "Best!"

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Thumbnail of user dejanp19
2 reviews
0 helpful votes
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April 7th, 2024

I've been a seller on Fiverr for over six years, providing custom services, with over 556 total orders and 99% positive reviews and 5-star ratings. Fiverr changed their leveling system without notifying me that these changes are being planned and are taking place, I was downgraded from Level 2 to No Level and my gigs were removed from the search results. On top of this their system was comparing my custom made approach with sellers that offer premade material and my services that naturally require more time were automatically interpreted as lower performance. After this terrible experience I tried to reform some of my gigs in order to be more competitive and received 2 warnings for changes I wasn't aware happened and received this message:,,Your account has been flagged for offering inappropriate services that are not allowed in our marketplace." - while dozens of other gigs are still offering premade content on the platform. My goal is to encourage newcomers to thoroughly evaluate Fiverr before investing significant time and effort. By sharing my experience, I hope new freelancers can make informed decisions about where to invest their valuable skills and resources. Hopefully not on FIverr.

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Thumbnail of user madushan7017
1 review
0 helpful votes
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March 21st, 2024

If you are a buyer/ seller on fiverr who reading this, I want to tell you that please move away from Fiverr because it is now filled with scammers and frauds. I had my account for nearly six years and I was an active seller for past 4 months. Suddenly fiverr decided to close my account by saying that "Services that you offer harm the integrity of our marketplace and violate our Community Standards".

All I have done is reporting a scammer who asked me to contact them on Telegram. I was an AI artist on Fiverr and that scammer messaged me and asked me to contact them on telegram because they want my services regarding a project related to naked images. I confronted them by saying I am not willing to work with scammers and I reported their messages. After like 1 hour, I received an email saying that "my account has been disabled ". All i did was reporting this shi*ty scammer. Idiots who work in fiverr decided to close my account instead.

In summery following are the issues with Fiverr according my 6 years of experience,

1. There is no any protection towards the seller.
2. Sellers who offer good quality services either left this platform or their accounts got disabled without any reason/warning.
3. It is now filled with low quality sellers who are willing to run away with buyers' money.
4.If you are a seller, any buyer with bad intentions can exploit the system and have their work done for free. As of now they can even leave a bad review after that.

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Thumbnail of user natalijanatasap
1 review
1 helpful vote
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February 29th, 2024

Fiverr is getting worse on a daily basis. Suspending people for no reason with no possibility to explain. There is absolutely no respect for its users, not even those who have been there for many years without one negative feedback. What I have experienced with them after 13 years of hard and honest work, I have never seen anywhere. From one of the best working sites they turned into the worst one, not even deserving a 1*. It is not worth a second of one's time.

Thumbnail of user mariekidd.mk
1 review
0 helpful votes
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February 26th, 2024

My first time using Fiverr, I usually use Upwork but I fancied a change. I chose a freelancer based on her good reviews and throughout the interview stage, all seemed good. Sadly, the freelancer was not able to deliver the order within the specified period and kept requesting additional time. After agreeing to an additional 2 days, the freelancer asked for more time again. When I objected the freelancer became quite rude and I felt vulnerable because she had access to a password. I decided to reach out to Fiverr but unlike Upwork, there is no contact number but the option to leave a support message - it states they will answer within 12 hours. Almost 24 hours later I have not heard from them. They have my money, I have a half-finished project and I have been left feeling vulnerable. Never again will I use this platform!

Thumbnail of user erict1299
2 reviews
0 helpful votes
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February 25th, 2024

My Vendor promised a working set of construction drawing and I she failed to product anything of vaule and Fiverr Customer service is worthless. They do nothing and take no measures to help you get what you paid for Stay far away from them

Tip for consumers:
Stay Clear of this service

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Thumbnail of user cantonese.ireland
1 review
1 helpful vote
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March 6th, 2024

Loads of the scammers on Fiverr.
Fiverr does nothing to help but allowing the crime happening without providing proper solutions to the buyer. Customer service does not disclose reasons why their decision is made nor they do anything to the seller while it is obvious the seller is a scammer. They allow the scammer on the platform and do not proper protection to users. DO NOT USE FIVERR.

Products used:
A website design

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Returns
Thumbnail of user ericmitchellstandup
1 review
0 helpful votes
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February 23rd, 2024

I agreed to a 10 day deadline for an animation project with a seller with up to 7 revisions. He barely made the deadline for the first delivery and it has been an average of 4 days between revisions with poor communication and poor revisions.

I wanted to leave a review of the seller but fiverr disallows that after 14 days after the "delivery". $#*!ed policy. I just want to warn other buyers about this guy but I can't leave a review and the work is still unfinished. Horrible experience. Stupid review policy and useless customer support.

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Thumbnail of user paulh3705
1 review
2 helpful votes
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February 14th, 2024

Awful company, I will never do business with them. They hire incompetent designers who are only nice until they see money. Tey hire fly by night designers who are here today gone tomorrow sort of like a homeless shelter. Very disappointed with their customer support. In fact we got no support at all. Very rude and uncooperative company. I will never do business with this company ever again.
Big mistake.

Tip for consumers:
awful customer support

Products used:
Logo design

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Thumbnail of user willm508
1 review
1 helpful vote
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February 7th, 2024

Would strongly advise any freelancer/contractor to pursue other channels for sales. They can restrict your account at any time and will not give you an exact reason for up to 60 days. We have a perfect score across their metrics and over 10 five-star reviews. Happy to comply with any requests, but they do not provide details. They also take 20%, which is a lot.
--
Update: They expedited their review process - only because I left a review on Trustpilot. Good to know they really care... They ultimately decided to ban me for offering a similar service to other freelancers, which is AI vocal cloning.

Thumbnail of user kirkw10
3 reviews
3 helpful votes
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December 30th, 2023

I am unable to see my order or the artwork from the graphic artist. I submitted a support ticket and when I click on the link provided, I get a message saying "Oops! Page does not exist". LOL! I only spent $13 so it is no huge loss but it did cost me some time. Find a different service and save yourself some headache.

Products used:
Graphic artist

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Value
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Thumbnail of user arthurh51
6 reviews
9 helpful votes
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January 1st, 2024

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Thumbnail of user marthab711
1 review
1 helpful vote
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July 11th, 2021

*Edit- I was able to get my money refunded and put back into my paypal account; for this, I improved the rating. * I picked an artist based on the image he had with his profile that demonstrated his level of expertise/work. What he offered after I paid was not even close; I requested to cancel the order and get a refund. He begged me to give him a chance to make it right. I really did not want to continue but I acquiesced and gave him a chance. I was right he still tried to beg me but eventually agreed to cancel my order. There are no features on the website show me how to get to my money or communicate with anyone. Links don't seem to work. The email I received from Fiverr did have instruction i was able to follow and received my refund within just hours of requesting.

Tip for consumers:
Request a lot of samples of their work. Ask if you can see what what material was provided that they worked from. It's extremely difficult to get your money back - it's left in the system as a credit.

Products used:
I signed up for an artist to create a cartoon rendering of me with my dogs in my sports car that I can use for marketing. I'm so upset with the outcome.

Thumbnail of user favouri4
1 review
2 helpful votes
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July 5th, 2022
Verified purchase

Fiverr is extremely strict when it comes to following the rules there. It is expected that the terms and conditions are thoroughly read and that the rules are abided by. I have seen a lot of people complaining about the partial treatment in favour of the buyers so I'd like to address that. I have had a few issues with buyers as a seller there and I do not hesitate to contact support. I have experienced wonderful service and treatment from them and though the replies may be a bit generic, consistent follow-up usually gets you the answer you are looking for.

I'd advise sellers to reread their terms and to thread the site with caution because of ill-minded buyers (that are also on every other site).

In conclusion, Fiverr has been very helpful to me both financially and knowledge-wise (I am a college student, the extra money really helps). I hope my review helps and clears some doubts and questions you may have.

Tip for consumers:
Always contact the seller/buyer before ordering. For a decent experience, communication and instinct matter. If you feel uneasy or see red flags get another seller/buyer!

Products used:
I am a writer there. I have purchased writing services from other sellers there.

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Value
Quality
Thumbnail of user katieb21
1 review
5 helpful votes
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October 15th, 2014

I've bought and sold on Fiverr for the last 3 years and find it very reliable. It is so much easier to use than any other freelance site I can find, and a lot less expensive on both sides! There are a few minor bugs and of course there is always someone trying to scam someone else (EVERY website has this, people!) but I've learned to work with the flow and enjoy the extra income and the extremely cheap business and personal services!

Tip for consumers:
DO YOUR RESEARCH! Don't just order from any little Joe or Jane, look at their ratings, feedback, samples, response time, grammar, and spelling to judge the seller.

DON'T OFFER SCAMS! If you are trying to make fast money online, do it with your own skills and abilities, not with some software to make some quick bucks and not actually delivering anything valuable!

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Thumbnail of user tatyanay
2 reviews
4 helpful votes
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November 4th, 2015

Fiverr.com is the site where one can order or complete various tasks for different amounts of money. The prices range from $5 to hundreds of dollars, and the tasks can be anything: writing blog entries, translating, creating company logos, advertising a product, or creating a personal postcard for someone's loved one. The website is perfect for those who need part-time jobs, but one can also make a good amount of money on Fiverr alone.

The downside of this website is that you have to wait for 15 days to withdraw your funds. Also, Fiverr takes 1/5 of your payment as a fee. So if your service costs $5, you will get only $4 dollars back. It's nice to keep it in mind when deciding on a price. This is the only reason why I am giving this website 4 stars, and not 5. The fee could be a bit lower, and the withdrawal period should definitely be shorter.

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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