business logo of Fiverr

FiverrReviews 1,140

1.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Fiverr?
grey star
grey star
grey star
grey star
grey star

Fiverr Reviews Summary

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
286
value
275
shipping
181
returns
212
quality
261
This company does not typically respond to reviews

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow Abid A.
Unfollow Abid A.
Share Review
Report Review

Out standing Experience
February 3, 2017

He is to much good and his work experience is too good. He have geat experience in seo and deliver project in correct time

Date of experience: February 3, 2017
New Jersey
1 review
3 helpful votes
Follow Jason R.
Unfollow Jason R.
Share Review
Report Review

I've had very rough experiences and a couple ok ones. It's really a crap shoot. I've had sellers on Fiverr tell me they can do the work (math) and then return the work 100% incorrect. I've also had sellers not deliver on time and try to make it look like they did (dishonest practices) to scam me out of my money. If you can, I'd avoid using Fiverr for anything important.

Date of experience: January 30, 2017
North Carolina
1 review
1 helpful vote
Follow Sandra C.
Unfollow Sandra C.
Share Review
Report Review

Rip off
January 28, 2017

I am a customer. Because I used two different logins, they disabled my accounts and canceled my orders. Any reputable company would have then refunded my money. Instead I had to deal with their staff who emailed and told me they couldn't start working on my complaint until I logged in. I explained that they had disabled my account so I couldn't log in. They kept sending me emails telling me to log in to see the status of my complaint. I finally used the word "idiot" when explaining for the fifth time that I could not log in because THEY HAD DISABLED MY ACCOUNT. They then sent me an email telling me they didn't appreciate bad language and I was to refrain from doing that in the future. Just stay away from these folks.

Update: I have now received an email saying that I must send them a copy of my passport or driver's license to prove that I'm me. I pointed out that I did not need either a passport of driver's license to open the account. I did not deactivate the account... THEY DID. I did not get any services for my money because THEY CANCELED THE ORDERS. I'm calling the NC Department of Justice Monday morning. This is a scam. Stay away.

Date of experience: January 28, 2017
GB
1 review
6 helpful votes
Follow Eli L.
Unfollow Eli L.
Share Review
Report Review

DO NOT USE TOTAL RUBBISH
January 28, 2017

Whatever money you pay they will not refund even if the seller agrees that order is cancel. I truly hope that you turn your head and look somewhere else this site should be shut down seriously. The worst customer services and very rude. Take your business somewhere else but do not use Fiverr!

Date of experience: January 28, 2017
New York
1 review
3 helpful votes
Follow JOE R.
Unfollow JOE R.
Share Review
Report Review

THIS SITE IS A SCAM
January 21, 2017

YOU CANT EVEN GIVE THEM A POOR REVIEW BECAUSE THEY CANCEL THE ORDER ALMOST IMMEDIATELY IF YOU ASK THEM ANYTHING TO CHANGE. ITS ALL CLIP ART ANYWAY... CRAP

Date of experience: January 21, 2017
New York
1 review
2 helpful votes
Follow Krys H.
Unfollow Krys H.
Share Review
Report Review

Bad experience
January 19, 2017

DO NOT USE THIS SITE.
Placed an order with a designer (logo_dream). Said I can get a refund if I don't request revisions. I didn't like it. Requested refund. Had the hardest time! Not getting my money back.
-THEY HAVE NO CONTACT NUMBER
-THE DONT SUPPORT THE BUYERS
-SAID THEY CANT FORCE THE SELLER TO GIVE ME MY MONEY BACK
-BASICALLY I PAID FOR NOTHING

Date of experience: January 19, 2017
GB
1 review
6 helpful votes
Follow Petra K.
Unfollow Petra K.
Share Review
Report Review

Fiverr is Nightmare!
January 16, 2017

If you use Fiverr gigs, you can be sure one of these masters will destroy your business at all. People on Fiverr are completely incompetent and only try to scam buyers. Fiverr is the only scam. Fiverr support helps only robbers because Fiverr people are robbers as well. Fiverr is like roulette when you hire "experts", but it always will end as a disaster for all buyers.

Date of experience: January 16, 2017
Texas
2 reviews
11 helpful votes
Follow Ginger B.
Unfollow Ginger B.
Share Review
Report Review

Not worth it.
January 13, 2017

I've tried this service two times based on rave seller 5 star reviews. First for $5 mastering gig, then & $5 to submit 1 track to 1000's of radio stations. The master was horrible & I only got 1 response from a radio station. I got a lot better results submitting on my own. It would have been more helpful if they provided proof of submission, but they didn't. Do not believe all the review hype. I'm never using this service again.

Date of experience: January 13, 2017
GB
1 review
2 helpful votes
Follow Samantha M.
Unfollow Samantha M.
Share Review
Report Review

I am a buyer for this site. I ordered some banners for my business and for whatever reason both orders totalling $61 were cancelled and the funds placed in my fiverr balance, only problem with this is there is no way of transferring that money to your bank account. I paid via Paypal so I expect refunds to go back to my original payment method- PayPal. I was left with no option but to open a dispute with Paypal and now I'm getting emails telling me that my fiverr account has been restricted and guess what?! The $61 has vanished! This is a nightmare of a company- I've emailed them and they never get back to you. I should have seen the warning flags from the start, I mean what company doesnt have a contact number? Their contact email is not easy to find either. Steer clear of this company everyone, whether you're a buyer, like me, or a seller. Something dodgy about these cowboys. Thankfully I paid with Paypal so I'm hoping I can escalate it with them and receive a full refund.

Date of experience: January 13, 2017
Illinois
1 review
3 helpful votes
Follow Pavlina O.
Unfollow Pavlina O.
Share Review
Report Review

I fell into the same trap! Paid $160! For service that was never done. They all claim they are professionals but none of them knows what the heck they are doing! Communication SUCKS and nothing gets every done. I wasted month of my time and money and now I have to start over again.

Date of experience: January 11, 2017
California
1 review
2 helpful votes
Follow Martha S.
Unfollow Martha S.
Share Review
Report Review

I'm trying to get an e-commerce site built. After my time on fiverr I'm still trying to get it built. To start, the freelancer claimed they were fluent in English and they're profile was in good English, but when I talked to them they were very hard to understand. Terrible grammar. I probably should have pulled the job at that point, but I continued anyway. I gave excellent instructions, but they never produced anything. There was lots of back and forth, but no progress was ever made. And he kept calling me sir even though I said repeatedly that I am a woman.

Eventually I got sick of it and got my money refunded through my credit card company. I will never use fiverr again. How are you supposed to trust that your project will get done if the sellers don't even tell the truth about what language they speak?!

Date of experience: January 4, 2017
GB
2 reviews
7 helpful votes
Follow Jammie G.
Unfollow Jammie G.
Share Review
Report Review

Fiverr just banned my account for no reason. Please becareful using that site.
I lost my entire online income because of that.

Date of experience: January 4, 2017
NL
2 reviews
12 helpful votes
Follow jhone m.
Unfollow jhone m.
Share Review
Report Review

Totally SCAM.

1. They take 15 or more days for paid to seller.
2. They cut more than 20% commission every single sell.
3. Too many Seller make copy but they didn't have any qualification to work.

And many more. Just avoid.

Date of experience: January 3, 2017
India
1 review
1 helpful vote
Follow Anika K.
Unfollow Anika K.
Share Review
Report Review

I m member of Fiverr community since 2012, recently one month ago a buyer name with "fay*******" has a ordered me with $80 for my services, i have completed his work and sent the work as per time duration, after complete all the procedure, payment also cleared in my wallet, and after one month the fraud buyer had dispute the amount from paypal which he has paid on fiverr from, and I lost my $64 from my wallet balance. I complained on fiverr about this issue i requested many times to get my money return, but they are not responding correctly. This means fiverr has not responsibly about sellers earned payment, so guys dont trust on this community they are also fraud, Fiverr is fraud community dont register on this site.

Date of experience: January 3, 2017
North Carolina
1 review
1 helpful vote
Follow james m.
Unfollow james m.
Share Review
Report Review

STAY AWAY
January 1, 2017

I lost $120 on this site from a gig where the designer scammed me. I won't go into detail, but in a nutshell, I paid $120 and expected a quality drawing. But what I got instead was something that looked like it was drawn by a 6 year old. Fiverr wouldn't give me my money back nor would the seller. NEVER. AGAIN.

Date of experience: January 1, 2017
Italy
1 review
1 helpful vote
Follow Bert A.
Unfollow Bert A.
Share Review
Report Review

Fiverr is a scam
December 29, 2016

They took my money and close my account for no reason!

This is the text of their email:

Our system has brought to our attention irregular purchasing activity originating from your electronic location. After further review, we've permanently disabled your account for violations of our Terms of Service. All feedback reviews given to a seller must come from legitimate sales executed exclusively through the Fiverr platform from users within our Community. Any purchases arranged from services outside of Fiverr to enhance seller's ratings or to abuse the Fiverr platform using fraudulent purchases will result in a permanent suspension of the seller's account.

Useless to say I NEVER done what thay say...

Stay far from Fiverr

Date of experience: December 29, 2016
Ireland
1 review
0 helpful votes
Follow Ross K.
Unfollow Ross K.
Share Review
Report Review

Scummy Business. Avoid!
December 21, 2016

Hired a "guru" who didn't have the knowledge required to complete the job he was given, despite being given a detailed specification before he accepted the job.

When he realized he couldn't deliver, the seller opened a dispute in order to cancel the job. When this happens, the buyer is refunded in the form of "store credit" (minus a processing fee) rather than receiving a refund to the original payment method.

My Fiverr account has now been frozen as I opened a PayPal dispute in order to claim a full refund. F**k 'em, it's not like I was planning to use them again anyway...

Scummy business. They're parasites really - they take a 20% cut of the seller's fee in return for doing nothing. Given that, I suppose it's easy to understand how buyers have to deal with lazy, unmotivated sellers.

Date of experience: December 21, 2016
Germany
2 reviews
0 helpful votes
Follow Mike S.
Unfollow Mike S.
Share Review
Report Review

Fraud support
December 19, 2016

Only negative experience here

FIVERR-Support is supporting fraudulent activities.
Support is delete deals and other buyers prefer for all buyers.
I warn here no logos to buy! Graphics / Logos all stolen works
They will have problems if owner information
Copyright:)
Dont support this fraud site!

Date of experience: December 19, 2016
Canada
1 review
3 helpful votes
Follow Debi C.
Unfollow Debi C.
Share Review
Report Review

Scammed
December 15, 2016

I contracted someone to do some quick word press fixes. I laid out what needed to be done - moving pics and text, creation of a form.
They deleted work of mine they weren't supposed to touch, reconfigured pages that makes it awkward to read and resized a calendar into a postage stamp.
It's not like I was getting it for 5 bucks... I paid almost $50. And am out of luck. The seller won't respond to emails and did about a half hour of work (maybe) on the site. I have put in a dispute, but from the looks of things on here, it won't go anywhere. Oh, and he said he was in Toronto Canada, but is actually in India (just happen to have a map on my site that shows where the users are located.)
Won't use this site again.

Date of experience: December 15, 2016
Virginia
1 review
3 helpful votes
Follow Evelyn S.
Unfollow Evelyn S.
Share Review
Report Review

After payment and giving the brief, he agreed to a 6pm delivery. Then he went completely unresponsive. After deadline has passed, he finally replied 'wip. Within a few hours'. Even though I was supposed to get 2 revisions, he sent nothing - no sketches, no drafts. I finally cancelled the order 8 hours later because he simply didn't submit anything.

See screen grabs attached as evidence. And the crap excuse he gave.

Date of experience: December 12, 2016

From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.


+165