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Fiverr

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Australia
1 review
1 helpful vote
Follow H N.
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Hit and miss
April 4, 2016

I've attempted to use Fiverr several times but to be honest the graphic design quality is shocking. The SEO services I've bought have been good. But seriously, if you want a decent logo or graphic design, pay a local person to do it, pay someone with some understanding of marketing and communication.

My biggest irk with Fiverr, is the sellers badging me for a good review when their products have been s**t. I've been generous with some of my reviews and yet I still get emails asking for 5 stars. If it's not worth five stars, I'm not giving it five stars.

Date of experience: April 4, 2016
New York
1 review
1 helpful vote
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I received many emails from your Fivver about my order, but non relating to my questions/emails/problems. I tried to place my order 3-4 times with Fivver but the web site would not connect to the next page. It did, however, accept my payment. I wrote several emails and they did not follow upexcept to ask me to complete my order. They will not respond to my questions and I can't take my payment back, so I'm stuck with nothing. Since they were able to follow through in taking payment but did not follow through in completing my order I guess I consider it a theft. Fivver is incompetent at best and a scam at worst. Buyer beware and talent sellers: go somewhere reputable

Date of experience: March 8, 2016
California
1 review
2 helpful votes
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Worst decision I made
October 6, 2017

To make a website cheaper cost me a lot more. You can't contact the people who does your website or logo, etc directly. They are overseas and communication via the app makes it difficult. I paid for a website developer and a logo. My website got hacked and I can't get ahold of the developer to give me access to my hosting he used. My website is down and I can't get access. I contacted customer support on Fiverr and a girl Vanessa can't even help or doesn't understand that we need to get in contact with the developer. It has been emails back and forth and my website is down and can not be resolved. I paid for something to save money and now that money went to trash cuz I have no website. DO NOT USE THEM. Learn my lesson the bad way, I wishh I should of read the reviews on this app before I worked with them.

Date of experience: October 6, 2017
Florida
1 review
7 helpful votes
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I want a refund to my paypal account. The content writer are fraugilent and use plagiarized material. Fiverr have no customer service for me to request money back. What can i do? I do not want to use fiver they are holding my money hostage.

Date of experience: April 11, 2016
Belgium
1 review
1 helpful vote
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Don't work with fiverr
January 29, 2021

Very, very bad experience. Orders went completly wrong. One order didn't got delivered and another only half of what was promised. I have to put up a paypal claim, fiverr emedetly blocked account without paying me back. This feels like a real SCAM to me. Nothing received and money stolen.
NEVER AGAIN, beware FIVERR is a real SCAM!

Date of experience: January 29, 2021
Pakistan
1 review
0 helpful votes
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Amazing work, unbelievable results, very professional and delivered on time and exactly what was promised. Great Local SEO Service, great communication, I highly recommended. Thank you!

Date of experience: March 27, 2022
California
1 review
7 helpful votes
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The company doesn't protect selelrs like me. A seller named CREATIVEDIANA made me wait for a long time for a gig to be delivered. On the due date, she asked for more information which I provided. After that, she begged to be given more time. Then in the end wants to cancel the gig. What? You just wasted my time, asked for more info and time and in the end you will just cancel. What a very professional worker.

Don't ever work with a seller named CREATIVEDIANA or just simply stay away from Fiverr. Customer support sided with the seller even with my long history of orders. Their loss, not mine.

Date of experience: February 10, 2015
California
1 review
4 helpful votes
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Someone tried to scam me but i caught that what she was trying to do yet they blocked my account and accused me of bullying I find that interesting because instead of seeing the truth for what it is they did that to me when i have been selling services and buying services and the truth is a lot of what ive bought in the past were scams so you get accustom to not letting yourself be scammed. But when you catch someone getting ready to scam you they punish you for not letting yourself get scammed?! Wtf!

Date of experience: June 24, 2017
Florida
2 reviews
4 helpful votes
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I wish I would have read these reviews first! I tested them with 5$ for a logo but was charged 5.50$ because they wanted. 50cents for a transaction fee. The gig was cancelled by the seller the next day and Fiverr credits me ONLY 5$ back. They told me to find a new seller where the total 5$ credit covers the transaction fees which means I have to find a 4.50$ seller. NOTHING is under 5$ on Fiverr. The site owners are SCAMMERS and I have already been spammed from tricky sellers on that site looking to pull off a scam. HORRIBLE website, stay away, and they need to be investigated. I hope Paypal drops them as a payment gateway ASAP.

Date of experience: April 1, 2015
Nevada
1 review
1 helpful vote
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So I started paying nearly $3 towards Fiverr off a $5 it goes up from there but they are charging 20% to the creators too and now that I learned that I don't think Fiverr deserves my business or anyone's business for that matter

Date of experience: October 26, 2021
Ohio
1 review
3 helpful votes
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I spent the money and was guaranteed a product in 24 hours. 4 days later, NOTHING! I was able to get the order canceled after Another 24 hours and 5 days later STILL can't get anyone to help me get a refund. Their link doesn't work and there's no phone number to speak to a human being. Terrible experience! I wish I could give ZERO stars!

Date of experience: December 21, 2018
California
1 review
5 helpful votes
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Fiverr is a SCAM!
October 24, 2015

I paid for a Logo and was delivered 10 days later! Did a chargeback and they blocked my account! These people are thief's, DO NOT DO Business with this site! I have reported them to several online scam sites and will make sure NO ONE does business with this site!

Date of experience: October 24, 2015
Illinois
1 review
13 helpful votes
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I just tried this site for the first time. I did not understand some of the choices that I was given for the logo that I ordered, so I tried to keep my request as simple as possible. Glottis1907, responded by telling me that I did not read his site accurately. So, he did not respond to my request, nor did he complete my order. As a FIRST TIME customer, I was disappointed because this is not what I expected, and did not receive my money back. I will not be using this site again, and will post a negative review on the internet as often as I possibly can.

Date of experience: December 20, 2014
Germany
1 review
7 helpful votes
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Fiverr sucks very much. I just gave an oder to a seller who siince I paid has gone missing, not anwering me. The fiverr policy is that i have to wait for 2 days for the cancellation to take place. The dude who took my money has to accept and then i can get my money and start over again with a nother seller.

THIS SUCKS

Date of experience: July 13, 2015
Indonesia
1 review
6 helpful votes
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They say, if you top rated seller, you will have fast response from costumer service.
Its lie.
Im top rated seller with 95% good review, and last time iam report that someone hack my account. It actually 5 minutes after the hacker do their bad thing to my account. And the response was 5 day after i report it. Then after all they shout down my account and all my money gone. They say, you can withdrawl your money after 40-60 day. But, after 60 day, i contact them again to withdrawn my money, the response was nothing.
Surely, they took all of your money after your effort and hard job. Beware of this site.
The costumer service and security system soo poor.

Date of experience: April 30, 2014
Minnesota
1 review
5 helpful votes
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Fiverr has a rating of F at the BBB.

Also:
The star ratings by each seller on Fiverr are false. The reason for this is that the Fiverr system makes it difficult for buyers to leave feedback. For example if a buyer coomplains to Fiverr often Fiverr will cancel the order and the buyer has not chance to leave the correct feedback. Fiverr favors the seller.

Date of experience: March 11, 2017
California
1 review
4 helpful votes
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Fiverr sucks!
September 7, 2017

Fiverr is a scam! The seller and I cancelled with mutual consent and fiverr kept my money! There is NO WAY TO GET YOUR MONEY BACK! They say you have a credit but this is not true - they keep it. There is no customer service, no way to contact anyone, no way to get your money back - they keep it and you are screwed. Utterly taken advantage of. They are a total rip off in very way.

Date of experience: September 7, 2017
Canada
1 review
2 helpful votes
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Inexistant customer support. When you try to contact customer support regarding a dispute with a seller, an error message appers saying ''Delivery Failed'' You can only review a seller if you accept his order delivery. If you file a dispute as a buyer with your payment provider they disable your account.

Date of experience: July 25, 2018
California
1 review
1 helpful vote
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Unfortunately, fiverr deletes negative reviews on TrustPilot so I am posting it here:

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I had quite an unfortunate experience with Fiverr's invoicing system. When preparing my tax documents for the year 2023, I noticed that Fiverr had not issued any of my invoices. Upon reaching out to them, I was informed that these invoices were deleted and are no longer available.

This was a shocking revelation, as it directly contradicts the legal requirements concerning financial documentation. I promptly addressed their non-compliance, only to be met with silence. My subsequent emails have gone unanswered, leaving me in a precarious situation with the tax office.

Now, I am in the process of gathering all email communication to substantiate my expenses, a task that is both frustrating and time-consuming. This incident has made it clear that Fiverr's services may not be reliable for business purposes, particularly for those who place importance on maintaining accurate financial records.

To anyone considering using Fiverr for their business needs, please be forewarned - you may face difficulties in securing your invoices. This lack of support and disregard for legal protocols is not only disappointing but also detrimental to the seamless operation of any business.

Date of experience: February 17, 2024
New Hampshire
2 reviews
11 helpful votes
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I pre-paid for a job. Waited 20 hours to have the "seller" refuse the job, saying he was away from his computer. Rather than refunding my money, it is sitting in my "fiver account". I just want my money back, but they refuse to refund it. STAY AWAY! THEY JUST RIP YOU OFF!

Date of experience: November 30, 2016

Overview

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
This company does not typically respond to reviews
+160