• Fiverr

Fiverr

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Overview

Fiverr has a rating of 1.4 stars from 1,120 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fiverr most frequently mention customer service, credit card, and low quality problems. Fiverr ranks 113th among Freelancing sites.

  • Service
    256
  • Value
    246
  • Shipping
    159
  • Returns
    187
  • Quality
    233

This company does not typically respond to reviews

Positive reviews (last 12 months): 10.9%
Positive
7
Neutral
1
Negative
56
144
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How would you rate Fiverr?
Top Positive Review

“Fiverr for freelancer”

Obaidul K.
4/29/20

This is the easiest way to get project done. Outsourcing your weakness can save you and your company a lot of valuable time and help you focus on your strengths. The pricing is super reasonable considering there are people from all over the world competing for your money / attention. You can build long term relationships and get pricing down if you continue to work with sellers.

Top Critical Review

“My Fiverr disabled my seller account 3 times X 90 Days - Fiverr's Revenge Game”

Marco J.
7/6/24

My seller account was on hold or something before 5 months and fiverr asked me to wait for 90 days and withdraw my money $400+ in my account. I could not withdraw my money last week so I raised a ticket on fiverr and fiverr didn't reply at all. Hence, I had to post a review on trustpilot. Within a few hours, my account was permanently disabled and fiverr wants to me to want for 90 more days. Isn't this illegal that fiverr playing some kind of revenge game? Fiverr should be taken down.

Reviews (1,120)

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Reviews that mention popular keywords

customer service (160) customer support (98) credit card (42) phone number (14) support team (18)
Thumbnail of user thestore.choice
1 review
1 helpful vote
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January 4th, 2024

I have placed an order with them and they disabled my account and withheld my funds for 90 days.

I thought that it might be that i used some phrase or something that's wrong according to the fiverr policy.

Then i placed a second order using another account and again the same thing happened even though i was very careful because of my first bitter experience. I never did anything wrong.

It is the worst experience and i just quit and am thinking now about using other platforms.

Highly recommend not to trust them whenever they want will disable the account.

Highly recommend not to use your worst services.

Thumbnail of user alextkachev962
3 reviews
2 helpful votes
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January 9th, 2024
• Updated review

Upon requesting order from seller. Seller delivered as promised but soon after week nothing work. I placed positive review and so on for seller. But had to cancel order in one week. Entire platform service is a scam. I tried contacting them no answer. I called my card they replied and blocked payment transaction. Now fiverr wants money anyway. They overcharged me 600$ for a service that they did not provide. For a review that is falsified as of now. But the moment I signed out fiverr ban me. Stating that email was sent out explaining what happened. No email was sent to me.
If I give a chance I would shut them down permanently. No star for this company. Stay away and don't even bother using this scam platform

Tip for consumers:
Horrible experience only.

Products used:
Online platform.

Wound not recommend.
December 9th, 2023
• Previous review

I would not even give star.
Over priced.
Over egocentered.
And simply put not a good platform with to many rules and regulations that make only sense for the corporation greed.
I deleted my account and now I can't even start new one.
Glad I am no longer with them.

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Value
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Thumbnail of user arthurh51
6 reviews
9 helpful votes
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January 1st, 2024

This review began as a 1 star, and I changed it to a 5 star. There is a deficiency in the Fiverr software that made me have to rewrite my complaint every time the seller responded. I thought that the seller had figured out the perfect system to make sure the review never reached Support. However, it did reach support, and support resolved the issue within a few hours after I made the complaint.

Thumbnail of user steddies
3 reviews
1 helpful vote
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December 23rd, 2023

Horrible experience with Fiverr. Not only was the quality of the work delivered poor, but the customer service representatives hide behind little-publicized policies that limit how much time you have to either request a refund or leave a review.

I actually tried giving my Fiverr seller a chance because she seemed to be trying, but she was obviously incapable of delivering what she had committed and clearly did not possess the skills she advertised.

I actually have a much bigger isssue with Fiverr as a company - sponging money from buyers and providing little in terms of customer service - than I do with the Fiverrs I've worked with.

Tip for consumers:
Terrible company. I'd highly recommend using one of the other gig job providers.

Products used:
Hired a Fiverr

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Thumbnail of user marcoj84
1 review
0 helpful votes
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July 6th, 2024
Verified purchase

My seller account was on hold or something before 5 months and fiverr asked me to wait for 90 days and withdraw my money $400+ in my account. I could not withdraw my money last week so I raised a ticket on fiverr and fiverr didn't reply at all. Hence, I had to post a review on trustpilot. Within a few hours, my account was permanently disabled and fiverr wants to me to want for 90 more days.

Isn't this illegal that fiverr playing some kind of revenge game?

Fiverr should be taken down.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnnyd364
1 review
1 helpful vote
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December 20th, 2023

Fiverr is forcing me to work with an unqualified seller on my project! I don't have the time to teach this seller! Fiverr dont care about their customers only their own profits! I would not recommend i would use other platforms instead! Unethical!

Thumbnail of user lecherb
11 reviews
2 helpful votes
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March 14th, 2024

Fiverr is the right place if you have skills and want to be your own boss.
Nowadays it is the time of freelancers and other people who can work from the privacy of their homes.
And the great thing is that such people can earn more than the average person doing a 9 to 5 job. Although I must say that I have a huge respect for blue collar people too.
But I feel like I am more productive when I can choose the schedule I want and when I can set the deadlines for myself.

Thumbnail of user peter.marozas.sc
1 review
0 helpful votes
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May 18th, 2024

Biggest scam I have ever seen. Fees are applied everywhere you turn. Be aware, you only going to get a tiny proportion of the actual amount, by the time you withdraw, plus you will have to wait at least "10 years" to be able to withdraw your money. Customer service don't exist at Fiverr, its like their run by 2 rats in a bedroom. Stay away from these scammers, there are plenty better then them, use Guru, Toptal, PeoplePerHour, Freelancer, Truelancer, Outsourcely.

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Thumbnail of user bartinvegas
2 reviews
0 helpful votes
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April 26th, 2024

Never leave money in your account. They make it hard to get funds out and make you wait, wait and wait. I suspect they make money keeping funds way longer than needed in their account. We are busy sir. How many millions per day, interest, do they keep like this? I guess Israeli legal systems don't care. Horrible experience dealing with this platform.

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Thumbnail of user andyb815
1 review
0 helpful votes
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May 5th, 2024

There are some incredibly talented providers to be found on FIVERR and some great prices, but if you want customer service or a company that cares what your thoughts are as a customer, you DON'T WANT FIVERR. They already take a significant cut of the money you pay including if you try and tip your provider and then they make money sending you AD MAILS by promoting providers which have paid them. I have done approximately 150 jobs with FIVERR providers and as such they have made good money off of me. I have emailed, chatted and tried calling to ask that they do not send me these ad emails. On average I get five a week, which is oever 250 pollution emails annually in MY BOX THAT I AM PAYING TO USE...they won't even respond. So in short to heck with them, I will look for other provider like possibly UPWORK and spend some time every day posting so that everyone knows what an awful operation they are. Providers there are GREAT but the company itself sucks hard

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Thumbnail of user thomask2441
1 review
0 helpful votes
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April 28th, 2024

Worst service I have used due to the secure payments 😂 I made a purchase a few days ago and my card got scammed a few hours after for $200. They hi light how secure their payment platform is but it's not. It was lucky I blocked my card and only $200 was taken. I have been messaging the customer support team and they are aware the issue from their side and offered to reinstate me the $10 for the service I purchased from them but not willing to reinstate me the money taken from their unsecure website. Please be careful using their website and don't get caught out like I did.

Thumbnail of user joshj17
14 reviews
30 helpful votes
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April 11th, 2024

If you live in the US, this site is basically completely worthless. In a nutshell, people in 3rd World countries use it to provide services for a fraction of the cost that people in the US charge because their cost of living and exchange rate is so much cheaper. So it is literally impossible to get work if you live in the US. Fiverr also deactivates your account if you don't manage to get work anyway. Do not waste your time.

Thumbnail of user sheilaf63
2 reviews
2 helpful votes
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May 29th, 2024

Fiverr disabled my 5 stars, 100 percent response rate, success level 10, repeat buyer badge account while I was sleeping due to a single horrible and abusive customer who wanted to cancel two orders after the work was completed. This is a TERRIBLE site to freelance and I am planning on getting as many sellers with similar expeirences together for a class action lawsuit aginst this company for it's unethical business practices regarding sellers. STAY AWAY AND DO NOT SELL ON THIS UNSTABLE
AND GREEDY PLATFORM!

JUNE 4TH - They claimed they would review my account and then that basically made up an excuse as to why the account was disabled. However,since then, I have learned that the UK and US are investigating fiverr for violating workers rights and establishing the company as a freelance site when they are operating as an employer without protcetion for it's employees. I am talking to a legal team who is preparing evidence against the site for it's illegal business practices.

The UK supreme court confirmed that in the case of Uber, the relationship that of an employer and employee — and not self-employed or an "independent contractor" as gig platforms try to pitch themselves to governments. The rationale is simple: if the individual is subject to significant control over what, when and how to work, it is considered employment.
In the case of Fiverr, the "when" element is particularly extreme given that workers are put on a clock, which is open to exploitation by buyers who let the worker make progress on a sizeable portion of the work, and then play for time in order to later decline a job that was not delivered on time, thereby leaving the worker completely out of pocket. Fiverr provides no protection to workers who fall victim to such abuse as the company seeks to grow it's client base at all cost. Unlike Uber, Fiverr does not cover workers against chargebacks either, which can easily leave a worker out of pocket with as much as $5000. The "what" and "how" factors are also very controlled in the sense that a rigid system is imposed on the worker with penalties for responding late on weekends and overnight, ultimately creating the ideal modern slavery concept where customer services is extended to a 24/7 situation in order to retain a ranking. Rankings also go down when chargeback situations are complained about by workers.
Overall, Fiverr exerts substantially more control over workers than Uber, even when they are not actively working when the customer service and response obligations are considered. It can be argued that Airbnb is doing the same when the various elements of compliance, which all impact the what, when and how factors of control. There were also alarming voices from India, such as a petition on change.org that urged the Fiverr CEO, Micha Kaufman to stop the exploitation of Indian children.

Thumbnail of user basilelens
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

I've been a buyer on this platform for 7 years and I am fed up with the deteriorating quality of the sellers, and I've had enough of falling victim to scam after scam from fake offers. It's become a daily frustration, and the lack of action from Fiverr is unacceptable. The negligence in monitoring and maintaining the integrity of the marketplace is driving buyers away. It's time to wake up and realize that if you don't prioritize the improvement of seller standards, you will lose your entire buyer base.

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Thumbnail of user saraa364
3 reviews
8 helpful votes
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February 18th, 2024

I needed a flyer made more appealing and found someone who did a good job quickly. After completing and tipping (fiverr takes a fee of both project and tips) I started to receive cold solicitations for work. I deleted my account, but they still come and customer service won't do jack about it. Don't use the platform if you like having privacy and not using your time to sift through these solicitations.

Products used:
Flyer editing

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Thumbnail of user nicolaeursu18
2 reviews
0 helpful votes
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March 7th, 2024

According to support agent Milo. I can give my freelancer a 1 star review and then ask the freelancer to do extra work for free so that I will remove the review. This is totally allowed on fiverr. No need to thank for the tip. "Best!"

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Thumbnail of user upmaa
2 reviews
9 helpful votes
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July 23rd, 2022

Fiverr is interesting website for me, but I had bad experience to make a gig and through that, getting valid and genuine customers. It is so awkward and hard thing for non-technical people to get work from another country or other people.

It is really annoying when you are spending enough time but never earn a single penny after 15 days with Fiver!

Here I'm attaching the fake fiverr+ Facebook profile, I ordered him and pay money in advance, he also looted other people including me. Please report this person and mark spam to his mobile number.

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Thumbnail of user saran55
1 review
3 helpful votes
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October 16th, 2016

This site is a complete waste of time! I wasted 3 weeks and went through three designers only to keep finding out that they were taking images from shutterstock.com and passing them off as their "custom" work. They literally sent the exact image from shutterstock! And yes, I bought the premium package!

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Thumbnail of user kristinc320
1 review
5 helpful votes
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January 12th, 2022
Verified purchase

This is a scam... They send you templates and information from other companies, miss deadlines and give you useless data pulled out of the sky. I had top write the whole thing on my own, So unprofessional you cannot even speak to anyone. Do not use this company. I am asking for my money back.

Thumbnail of user michaeld622
2 reviews
9 helpful votes
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November 19th, 2023

Nearly every single "illustrator" I have dealt with on this deceitful platform was a scam artists, who lies to everyone who contacts them. They pretend to be artists and illustrators but what they actually do is use photoshop to cobble together art they steal online and foist it off as original work. They are all liars! It's dangerous, fraudulent and can get you, the buyer, in serious trouble. It is astonishing and unconscionable that they 1) are allowed to do this and 2) make money form it all. It's very sad. This website should be sued and shut down, in my opinion.
Stay away. Stay very far away. You've been warned.

Products used:
Freelance Illustrators

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Quality
Thumbnail of user ashleys1027
1 review
5 helpful votes
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May 9th, 2021

This platform is just for earning money. There is no customer support email, chat, phone. Nothing. It is ridiculous.

There is no way to contact the customer service department. I've never had a worse freelancer experience. I was duped by a seller. I reported him, and Fiverr surprised me by issuing an alert.
I attempted to understand why they would send such an email without taking into account our chat background, but there was no way to contact their customer service help desk.

I'm no longer working with them, and I'll be closing my account after eliminating all payment methods.

Thumbnail of user rayf284
1 review
15 helpful votes
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May 9th, 2021

It's one thing having bad sellers on this website (which is not fiverr.com's fault)
But another disaster for fiverr's customer service and quality control not being helpful when things go wrong. All I wanted to do is to leave a bad review to the seller of my bad experience and Fiverr wont allow although they made their nice commission in between. IF this site doesn't help BUYERS of services who do they help? Without buyers you don't exist Fiverr.
For those of you who want to use this service please use Upwork.com instead.

Tip for consumers:
DO NOT USE IT.
Go for upwork.com instead guys! the few bucks you will spend more will actually get you the right stuff and great customer service.

Products used:
graphic design

Service
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Quality
Thumbnail of user maggiea99
1 review
15 helpful votes
  • Send Message
July 29th, 2021

Hired for a logo design. Every single "concept" provided to me was an exact copy from either an inspiration photo I provided or from elsewhere online (thank you, Google Image Search). I don't care what country you live in, or what language you speak. I DO care that you feel taking someone's work and passing it off as your own is acceptable. Absolutely not recommended.

Thumbnail of user derrickj27
5 reviews
13 helpful votes
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December 31st, 2018

It can be a good site for making money or purchasing a service. But the rate at which they disable account without investigation sucks. One minute you are a top seller, the next minute your account is permanently disabled. The cry is both for buyers and sellers, and do not even do conclusive investigations on any issue.
They ought to do better, other freelance websites are becoming more attractive now

Thumbnail of user kirkw10
3 reviews
3 helpful votes
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December 30th, 2023

I am unable to see my order or the artwork from the graphic artist. I submitted a support ticket and when I click on the link provided, I get a message saying "Oops! Page does not exist". LOL! I only spent $13 so it is no huge loss but it did cost me some time. Find a different service and save yourself some headache.

Products used:
Graphic artist

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From the business

Fiverr is the world’s largest marketplace for creative and digital services, including graphic design, copywriting, voice overs, and music and film editing.
Fiverr is changing the way the world works together by giving entrepreneurs, freelancers, small businesses and even enterprises the resources they need to get things done.

Company Representative

Thumbnail of user anastasiat7
Anastasia T.
Typically does not respond to reviews

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