Fiverr

http://forum.fiverr.com/discussion/*******/gigs-disappeared-from-search-because-fake-orders-for-over-18-months

Poorly managed, juvenile behaviour, no responsibility if something goes wrong. Stay miles away from this company.

I am writing this review in order to add additional info to a previous review I wrote. My first review is still extremely accurate to how my experience with this website went, but I need to add two more elements to how fiverr will screw you over.

Problem one: fiverr has no customer service. No number is provided. The only contact info is an email. On top of this the only response you will receive is automated and sketchy. I put in two separate complaints using their customer service email and received two identical responses from different customer service reps. Fiverr has gone as far as making up fake names for fake reps that send you automated email responses days after putting in requests. This leads me to conclude that there are no service reps that actually exist. If you ever have customer service problems on fiverr you will never get them resolved.

Problem two: fiverr has very sketchy terms in their customer agreement. If you attempt to retreive funds from fiverr that are stuck in your "shopping balance" (refer to my previous review) fiverr you can put in a dispute with pay pal or your credit card service. Fiverr will send you another automated alert from a fake rep saying that this violates your terms of agreement and to promptly retract your dispute. So fiverr has found a very crafty way of keeping disatisfied customers money with the tactic. You can choose to keep your dispute active, but know this bit of sneaky information ----> If you do retract your dispute with pay pal you can not re open it. Do not retract your dispute in fear of breaking your agreement. Your best chance of retrieving your money is by letting this dispute continue. Hopefully your money is returned because fiverr must deliver the product that you payed for in order to keep the funds.

Please refer to my previous review for further information. I am writing these reviews because I don't want other people to fall into their traps.

I wish I had visited this page beforehand. I had no idea. I trusted Fiverr sellers. I was scammed 2 hours ago, and I am very very upset. To the point that I am here writing a review to combat unethical business. Fiverr support is no where in sight currently. Hard to reach.

I started a non profit organization recently, and I am looking to have a logo made. I contacted a seller before hand and gave them an idea of what I wanted.
I paid $105 for a logo, and got a 5$ quality logo. I mean total crap. I couldn't believe what I received for what I paid. Seller refused to refund me. She was clever and said, "If you wish to longer do business with me, then complete the order." Meaning she will keep my money. She didn't seem to give a damn about her submission of a cheap rushed logo. I feel so undervalued and cheated. She has complete control over my cash and what she submits. If I open a dispute with her on Fiverr, all she does is cancel it. I opened this dispute many more times, but she cancelled them all. I opened dispute asap with Paypal, praying they will judge fairly and give me back my hard earned cash. Don't rely on the "Top Rated Sellers" like I did.

There are many other issues that ring true. Any refunds you do get must stay in the Fiverr account.
Sellers reviews are probably manipulated.
And so much more, but I am exhausted and no longer wish to go in detail.
This isn't the first time a seller gave me extremely low quality products for money, but they kindly refunded me. I will no longer risk my money with fiverr.

Her account is:@sarahgraphics
You can at least avoid it if you'd like.
She has "GREAT" sample logos. Top ratings. It's so weird how this happened.

Summary:
Fiverr customer support is seemingly absent
FIverr is biased with sellers
Buyers are not protected
Sellers can mislead people.
Refunds stay in Fiverr account.
And many more issues.

I like to support internet businesses so it saddens me to report that Fiverrr earned less than one star from me after my experience with them. Tony_boi943 was the particular seller I used. He made promises to answer questions and reply "usually" within 5 hours, but actually responded once every 24 hours if I was lucky--not even taking the time to answer my questions but always remembering to ask me for a five star review.

Not only were the files poorly labeled so that I had to guess which file was specific to which fulfillment requirement, he sent files that wouldn't open in any of my programs and, ignored all of my requests for help. I tried to cancel the order when his reponses started taking so long, but he refused the cancel (apparently sellers have to approve cancellations) and then he complained to me--still not answering my questions-- when I didn't give him a five star review.

I contacted Fiverr support, and they continually referred me back to the seller to work it out and asked me to keep them posted. When I finally told them I would be contacting my credit card company to dispute the charge, they did finally send me links to help open some of the files I couldn't access and told me I would be restricted from their site if I disputed the charge. Why those links weren't sent to me right away--and put on the website along with the files--is something they will work out for themselves, I suppose, if they want to run an internet business that has any kind of customer support.

In good conscience, I have to steer others away from this business.
Respectfully,
Ahnalira Koan

UPDATE:
After my first attempt at a getting a book cover done ended in disaster and missing a distribution deadline due to the Fiverr Seller's inability to understand simple English instructions, I got a refund for the full amount.
But that terrible experience costs sales for a book we were doing for Christmas distribution.
After a 24 hour delivery was promised it took 10 days to end up with very poor quality work that was rejected and I got the refund. That's not what I wanted.
2nd Attempt with Fiverr.
After a rocky start, the 2nd Fiverr Seller was much better but I have to wonder why people who seem to have no basic design sense are graphic designers. Simple things need to be spelled out in the extreme. Things like u don't need a huge publisher's logo in the bottom back cover corner. You shouldn't put the author's name right on the very edge of the cover.
After several revisions the 2nd attempt did end up working out. However, it was December 28 by then and many lost Christmas sales.
I was so amazed and grateful the 2nd Fiverr Seller managed to complete the job, I actually gave them a bit more money.
But it's not the money that's the issue. It's the lack of quality control.
Anybody with a computer can join Seller and claim to have a skill.
WARNING: Fiverr does not pre-check work of the Sellers. They rely solely on customer reviews so if you can get on a few different machines and get some friends to give you 5 Star reviews, you look like an expert. It's fraudulent and irresponsible behavior on Fiverr's part but all they are interested in is their 5%. Their policies are entirely about them, not the customer. So I would say try it if you must but don't spend much and don't expect much. In fact, if it's a design project, may as well get Adobe InDesign and learn to use it yourself. It's what I plan to do.
Overall Fiverr is about making money for Fiverr and has no interest in the quality of work done by its Sellers. With Fiverr you are totally on your own. But if it doesn't work out, threaten legal action and you'll get your refund sent quickly.

I was a member of Fiverr as a seller but had a gig that never sold. Then, I decided to get serious about Fiverr and found a way to start with smaller cheaper gigs and work my way up. I now get $100+ for most of my gigs, I have 121 5* reviews, I'm a 2nd level seller, and I've made almost $7,000 in 11 months. This helps supplement my full-time local business with business that I get from all over the world.

Yes, sometimes customer service isn't exceptional. There's an occasional scammy buyer or some seller throws an offer at me without so much as a "hello" -- but that's the fault of people, not the platform. I don't have a monthly fee to Fiverr, I don't have to pay to pass tests to qualify for gigs, they don't charge me their fee when I land a client on Fiverr. I get great reviews and many repeat customers because I over-deliver.

Update 3/6/17: A few updates, now over $10.5K on Fiverr. 193 reviews. 237 orders. 19 cancellations. Profile: eclectictllc

In reading more reviews and complaints about Fiverr: I won't say Fiverr support are angels, because that's untrue. Make sure you're paying a reasonable amount for what you're going to get, and maybe you'll get higher quality sellers. If you go to Fiverr thinking you can get a whole novel edited for $5 only $4 of which goes to the seller, what do you expect the quality of the work to be? You have a huge pool of talent, and the more talented people are going to demand a better price for their work. You do truly get what you pay for. If you think that Fiverr staff are terribly motivated on behalf of $5 buyers who are out to rip off sellers, you're probably wrong. There are many buyers who are dedicated repeat customers on Fiverr, and do large projects with sellers. I know, because I'm one of them. And I know other people in my local business community who have built up relationships with Fiverr sellers. Find someone, vet them, talk to them, start with a small project and then work up -- both in size of project and fee scale -- to larger projects with your trusted sellers. It's how you create a relationship ANYWHERE in the business world. And Fiverr and Fiverr sellers are businesspeople.

I have a very bad experience of Fiverr as a buyer. On Fiverr you are gambling. You will win or you will lose.
Here is what I have learned as a buyer on Fiverr.

1) You cannot trust the seller even if he has brilliant reviews.
2) Fiverr is just a money making machine and this company does not at all care about its customers.
3) Customer service has no phone number! So you cannot speak to a real person but just write.
4) Customer service is using templates(!) when answering your messages and nobody cares or nobody reads what you are writing and what problems you have. You get the same "predesigned template" responses all the time.
5) Though it says on Fiverr's website that they have Customer Support 24/7, it's not true. To my 1st email for help I got a response after 4 days!
6) You as a buyer will never get a refund if something goes wrong with your order.
7) The seller will NEVER CANCEL your order (as per my experience) as the seller's ranking will be negatively affected.
8) If you will not be happy with your order revisions, you will be told all the time by the seller and Customer Service that "the seller has delivered everything which has been associated with the original scope of work"! So you will never be able to convince them that the things you are requesting to be done are related to your original order.
9) The seller, the buyer and Customer Service have 3 days to reply to messages. In case you as a buyer will forget to reply to the seller within 3 days, your order will be automatically marked as completed and your funds will be transferred to the seller.
10) If your order will be cancelled you will not get your funds back(!) but they will be refunded to your shopping balance on Fiverr!
11) Your dispute on Fiverr can go on and on and on for weeks without any results.

Finally, if you are a gambler and do have time and can afford losing money you might want to try Fiverr. As for me, I cannot afford losing my time, my patience and my money twice. So I will stay away from Fiverr.

Horrible service! Please look else where when needing a specific service done because Fiverr is not the place. As many other reviews have said, its impossible, customer service is non existent and the designers on there should NOT be called designers as they deliver crappy work.

Heres the process just so you understand:
Contact the seller about the task you need done
The seller agrees they can complete the task no problem
The seller sends you an offer which you gladly accept so they can get working on the task
The seller delivers the order
Once the order is delivered then you MUST accept the order before they send you the edit files
Once you accept the order then you get the edit files to send to the supplier
Once you accept the order you are directed to leave a review about the seller and asked to leave a TIP

Now you have all you need to send the file to the supplier. If there are any issues with the file then you have to contact the seller AGAIN and ask them to fix the issues they did. GOOD LUCK on getting the seller to reply or even fix the mess up they made. Once you contact Fiverr customer service you are pretty much told they can't help you BECAUSE you accepted the order already. WHATTTTT! They take your money and run!

The customer service reps at Fiverr are simply the worst. I am specifically speaking of the women based on the female icons they are allowed to represent themselves with. They rigidly handle matters and us very little common sense if any. You have to explain the simplest of issues to them in many different ways and still they may only realize only a small part of the matter. Resulting in getting absolutely nowhere. I have been a seller on Fiverr for two years and it has not gotten any better. Well it did for a short moment and went backwards.

Furthermore the more Fiverr upgrades their system the worst it is getting. My account is constantly effected by their upgrades resulting in the inability to get my clients their files that have been paid for and if a buyer cancels a sell or the sell is cancelled the buyer is penalized. I was penalized in several ways one specifically not be able to contact inquiries in my inbox because to keep a sell from being cancelled I provided a client with my email and a Dropbox link. None of this was taken into consideration as Fiverr's system was not operating properly. Fiverr never takes responsibility for any of their wrong doing or technical issues and rarely fixes the matter. I do know this is prohibited via their TOS however considering their system was functioning improperly I would have thought they would have taken it under advisement at least. So no matter what losing the sell or saving the sell I am penalized.

Fiverr is a great system for novice and professional sellers alike. You just have to weed out a lot of the matter to get to the professionals. There are many scammers who are buyers and sellers on Fiverr and you constantly have to find ways to protect your own work because Fiverr will not back you as a seller. There are those who come to Fiverr expecting to pay $5 for work that is worth hundreds and Fiverr will not back you as a seller when they buyer gets upset about it. They will tell you that you need to be better at your customer service. Ha! Isnt that ironic.