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Fiverr

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Canada
1 review
1 helpful vote
Follow Daniel G.
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Bad experience
March 9, 2024

Don't want to cancel order and to receive order money you need to have 150$ in your card and to ad on it they say take order free

Date of experience: March 9, 2024
California
1 review
17 helpful votes
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I had over 800 gigs purchased I had a designer that would work above and beyond what I would ever expect wonderful human. I'm an event planner we have constantly events and invitations and things that need to be done one day I gave him 12 jobs at once BOOM he completed them QUICK! I ended the Giggs the designer sent me the work I sent a review we thought everything was okay. A few days later I get an email from customer service stating that they're going to close my account and his to. WHAT! Not only that they closed my account but they snatched all the money I paid the designer away from him and kept it now that's shady! When I inbox them and ask them what the problem was they refuse to answer so I responded back again with the stronger message then they blocked me REALLY. Their customer service sucks WHEN you question them they will block you. The part that sucks even more I spent two years Gathering all of the people I was working with when they deleted my account I had no access to all the work I had already paid for I had no access to my vendors that I was working with if you do choose to work with these people make sure you keep your contacts because when they delete you lose all your information. What they do to these Freelancers is completely They are scamming their own employees. HORRIBLE CUSTOMER SERVICE.

Date of experience: August 30, 2018
Viet Nam
1 review
4 helpful votes
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Every time I've ordered off this site the orders have not been delivered on time or the work has been completely sub-standard. Their customer service is 100% incapable of handling any complaints. As a result, I find it to be, by far, the worst online platform for people seeking freelancers.
Shortly after opening an account with Fiverr, I was harassed by one of their members, listed on their account as in Australia (but claimed not to be) who, by making highly inappropriate, provocative and deliberately offensive remarks, seemed to want to highlight that he/she was better than me. I am sure that many of you are forced to deal, from time to time, with this chronic disease called 'tall poppy syndrome'. He or she starting making assertions to the point that, in his/her ill-founded mind, I was misleading people to think that I was the CEO of a large company in Sydney when that is not the case. As if all of the medium and small businesses, that form the largest portion of the Australian corporate marketplace, don't matter. No mention was ever made to the size of my company or to the location of the business itself. I correctly listed myself as the director of my own business in QLD.
My first action involved reporting the abusive messages to Fiverr via the appropriate 'abuse button' on their website but the button didn't stop the flow of messages. A message was sent to their "customer service" but it took 3 days for them to respond to it. I was so bored with this idiot that I made him/her waste his/her time with one of my students, who took the time to respond to him so that he could practise his English. The final messages sent by this mentally-challenged individual to my student mentioned something to the effect that a) if I was a CEO I would not be wasting my time with him/her and b) my grammar would need to be revised.

Date of experience: January 20, 2018
Kenya
43 reviews
1 helpful vote
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Not too bad
January 18, 2021

Many people complain a lot, but I've not had worse than average results the few times I've used services by merchants on Fiverr

Date of experience: August 26, 2016
Colorado
1 review
4 helpful votes
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Sellers Beware
January 20, 2016

As a seller, you pay 20% to Fiverr then a fee to transfer to paypal. Your $5 gig ends up being only about $3. NOT worth it!

Date of experience: January 20, 2016
GB
1 review
4 helpful votes
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Total rip off!
November 12, 2016

$315 dollars wasted as seller marked as 'complete' however did not deliver.

Fiverr refused to help and seller continues rip people off.

Date of experience: November 12, 2016
Canada
1 review
3 helpful votes
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Complete Scam
February 5, 2017

$#*!ty, slow service. I paid and never got my order. They refuse to give my money back.
I can't say anything else.

Date of experience: February 5, 2017
California
1 review
5 helpful votes
Follow InkyWingedArtist I.
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Horrible for freelancers
February 26, 2017

I opened a seller account to set up a few freelance illustration and writing gigs. 99% of the customers are too cheap to even pay beyond the basic $5 and will try to force you to give them work for free or "Samples." They will also turn around and use the work for commercial purposes or resell them when your gig T. O. S states specifically that they have no right unless they pay the extra licensing fee.

Customers also force you to do free revisions for completed work that they initially gave a five star review for and personal messages of praise for such a good job you do with your work. Believe me when I say it. They will twist your arm to get free work out of you and hold you hostage with threats of bad reviews if you don't.

Speaking of ratings, they're an elaborate joke. You can be the nicest seller and give the best work possible, but they'll still give you mediocre reviews.

Customer service is non existent. I've only gotten automatic replies from bots with regurgitated info that has nothing to do with your issues. I never once was able to get into contact with a living human being. They don't even have a phone number.

After a while of dealing with this website I decided to pause my gigs and take a few months off to focus on a full time art job I was offered and get my sleep schedule rearranged so I can work on Fiverr and my full time at the same time.

A few months turned into five months when I finally felt ready to come back to Fiverr. Lo and behold, when I tried to log in my account was restricted. I figured they restricted it because I was gone for so long. I went to customer service to get into contact with them and I couldn't even submit a support ticket because I'm not even able to log in to begin with.

Their customer service frustrated me a bit too much over something so simple. This website is obviously not worth my time, so I'm not bothering anymore. At least I won't have to deal with shady people anymore. Good Riddance.

Date of experience: February 26, 2017
Oregon
1 review
0 helpful votes
Follow sujat f.
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I will make your work very beautiful again. I like it a lot if you do it with your own skills. Thank you so much for making it work

Date of experience: February 23, 2022
Malaysia
2 reviews
8 helpful votes
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Has improved
April 20, 2018

Fiverr to me has improved alot during the past year in terms of banning sellers. Etc I will recommend to anyone now. Especially sellers.

Date of experience: April 20, 2018

Overview

Fiverr has a rating of 1.6 stars from 1,087 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fiverr most frequently mention customer service, credit card and low quality. Fiverr ranks 107th among Freelancing sites.

service
278
value
268
shipping
176
returns
206
quality
254
This company does not typically respond to reviews
+147