Ferns N Petals (FNP)

My ordered was delivered 3 days later to the promised date, i was still ok with it but when i saw the product i was shocked! The quality of the rakhi they delivered is so poor and with a pathetic design while the one they are showing on the website is completely different.
I used to be happy with the service but i will stop ordering & will never recommend ferns & petals to anyone.

On a sentimental day like a wifes bday, the delivery boy totally unknown to the area called many times despite being given detailed address and seeing my phone switched off returned back.On query again someone came quite late with repeated calls with stale flowers of very low quality.

Me and my family is very happy to receive your service that to before delivery date. Great combo of Cadbury box with a beautiful Rakhi and a complimentary Roli+Chawal.
Keep it up. Thanks for sharing happiness during this Quarantine time. :) All the best.

No candle or knife. Poor presentation of the vanilla fruit cake. To top it all they added an "eiiiiii" before name of birthday girl. Imagine the laughing stock sender had to become. Horrible... dont go for such service if u have hard earned money.

Would never consider doing business with ferns and petals. They are not professional and they ruined me and my husband's first Valentine's day. They charged me a hell lot of money but delivered products not even worth half of it. Customer care and complaint centre is impossible, they don't respond and nor do they refund your amount. They are shameless, i will lot let anyone in my circle ever do business with ferns and petals. They are cheap and worst.

It is amazing. There are lot many gifts at affordable price range and moreover they deliver them on time. Fastest delivery that I have experienced was just in 3hrs. I have ordered a custom printed photo pillow to my sister who lives in other town. Quality of the product was also too good. I'm loving this app.

My package supposed to deliver at aug 11 2019 for next two days they said it's holiday after that we should deliver tody then tomorrow and at the end stop answering the phone so pls don't use this website anymore they are very cheap fraud will no refund just took ur money no orders nothing's..

Order and sit back. Your service is taken care without any delay, no botheration absolutely. Peaceful and Content with the commitment they undertake. Great. Good job. Wishing you more success for your team work.

I would not recommend ferns n petals at all we ordered a 3 tier wedding cake and they failed to deliver it on time, there customer service is abysmal pass the word on and don't use them. Sarala Whitfield

Worst company ever
They keep sending me the same automated emails whenever I make a complaint. This is stressing me out. Its been over r weeks. These stupid freshy scam artists from India won't give my refund. They keep sending me emails telling me 'we tried to call you but your phone is switched off'. I have no missed calls, voice messages, nothing. They are liars. I told them thousands times to re deliver.
Still don't email me back until I make a complaint via Resolver. They reply after one week. Maybe longer.
They claim on their website to be " Why choose us?
Delivering Emotions Since 1994
We Deliver, On Time - Every Time!
An Order Delivered Every 2.5 Seconds
100% Smile Guaranteed" A LOAD OF BULL****
*******301 order number

Wish I could give negative stars to the review!

We had ordered a combo (flowers + cake) and a set of chocolates, Order no *******, to make a beloved's day, the site asked for the pin-code, to which they confirmed delivery within the time slot of 2100 to 2200 hrs today, but just 30 mins before the probable time of delivery, the guy calls up and apologizes for the place being too far away from getting it delivered and asked if he could get it done the next day.

My only concern is, where you offer 'guaranteed' same-day delivery service, why do you have to scrap the whole thing off in the last minute? Cant you estimate the delivery ranges well ahead and then give confirmations while taking the order?

A bday cant be celebrated everyday. We didn't want to take the option provided so ended up cancelling the same.

You have disappointed us.
Well, hope to see that the money gets well refunded (without hassles) soon. Thanks for spoiling it!

Me n my wife are working 400 km away. The year 2020 we couldn't celebrate because of lockdown. 2021 i ordered from this site. These guys professionalism shows they mean business. My gifts were delivered in time as promised. Packaging was great. No complaints from my side at all. Best of luck FnP team. Your efforts are helping people stay together emotionally if not physically. God bless you guys.

Excellent pictorial choice, wide options to meet your specific requirements such as Type, price range, and items appropriate to suit the purpose/occasion; couldnot have asked for better service during the pandemic situation.

Only order cash on delevery. As after payment there is no method to track the order. Their service center will close the ticket saying partner network is delivering so they have no control. So the item will come 1 week or 10 days after the event.
Order from a local store... most give 1 hour delivery

From placing online order to order delivery point, it was a challenge at every step. Extremely disappointed with the service and unfriendly website of Ferns n Petals. Despite paying top dollars, could not achieve the goal of getting to send a surprise gift to my dearest friends on their 25th wedding anniversary in time. Please do not believe the tall claims made by FnP of fast service, same day delivery etc. For one simple cake order, multiple calls will be required to be made to the call center and every call just gets you apologies without any resolution.
I would not even rate them 1 star if I had the option of submitting without a rating.
Unhappy and disappointed customer.

They are cancelling the order just hours before the delivery of my daughters birthday.! Could not find another cake on a short notice.! Such an embarrassment before the guests.! My baby doll disappointment is what you guys are answerable for.! Reckless and pathetic service.! Yet to get the refund is 4000rs.! God knows.! Ull reap for all our curses.! Hell with your business.! Idiots

I had book flowers and cake which was really expensive. Paid online and once payment done, no one picked up the phone and finally when i got in contact with some lady she said flowers are not available. Most impt you cant track them.

Ferns n Petals has been a favourite of mine until I had to interact with one of their customer support representatives. Who was rude, put me on hold for 30 mins and never got back and then Supervisor Deepa who promised she would take action did nothing just sugar coated words to cover up for their agents. All I wanted to know was the ETA for delivery and I was put through so much trouble. Please train your Reps to be more polite and courteous and supervisors to keep their promises because they represent your company. Very disappointed.

They are real scammers. Total frauds.
I should have read reviews before ordering from them.
I sent 2 rakhis to London.
Not 1 of them received it.
They don't even leave any message for undelivered parcel so that the recipient can call their delivery centre and collect.
Isn't it obvious that they don't care at all about deliveries.

They sent my parents the wrong cake on mother's day and refused to acknowledge their mistake despite inmediate and repeated emails. When they finally admitted that they had sent the wrong item after many emails and photos, all they said was that it won't happen again - did not return my money or send the correct item! These guys are completely unreliable and dishonest.

Not worth of paying so much n getting such a worst product. As the business is growing the quality and loyalty towards coustmers are getting worse. Only focusing on earning money and delivering $#*! things to people.

I didn't believe this service from Ferns and Petals. Flowers were very good fresh and beautiful.
But coming to cake it was so disappointing. Was not juicy not cool as typical cool cake nor did taste like black forest. Cost was so high, didn't even reach the minimum expectations was not worth at all.
Never will I recommend Ferns and Petals for Cakes

FnP is Very reliable. Hassle free. I can totally trust them.
Had tried Phoolwala.com for a change. Failed miserably. They didn't even deliver my order. Nobody is answering from customer care. Phoolwala.com sucks! Always stick to FNP