Ferns N Petals (FNP) has a rating of 2.7 stars from 2,618 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ferns N Petals (FNP) most frequently mention customer service, next day, and delivery date problems. Ferns N Petals (FNP) ranks 294th among Flower Delivery sites.
This company responds to reviews on average within 8 hours
I used FNP App for the first time to have a cake and a gift item delivered for my daughter's birthday. I found it extremely user friendly to navigate, pay and track. The items especially the cakes were very fresh and they are a good value for money. What needs to be an area of focus for further improvement is to expand the range of personalized gift items as well as their delivery lead times. Wish FNP good luck.
Please do not ruin your day and your family's with this company. I ordered a cake and flowers to be delivered to my mother who is in hospital, terminally ill. I begged them to deliver it on time and I paid 200 rs delivery charge plus 50 rs convenience on top of the flowers n cake. 2000 rs in dock and I just received a mail saying they attempted but couldn't deliver. The delivery guy never called and we tried calling the guy for more than 25 times no answer or switched off. I contacted their customer care for more than 10 times and they couldn't get in touch with the delivery person either but they simply refused to help or take responsibility. They didn't want to refund either. It's not just about losing 2000 rs but the anguish and follow up. I just wanted to send some flowers to my critically ill mother that she likes. I'll never forgive these people. Please do not ruin your peace and happiness. Order No: *******201
Excellent Service!
I ordered rose bouquet n chocolate cake for my parents Anniversary. At first I was little apprehensive reading the reviews but still took a try
The flower bouquet was not exactly like pic but was good n the cake was excellent.Delivery was made on time.Definitely would recommend to friends. Mumbai
Excellent professional service from this company. What I buy from them online always is of great value for my money and delivered always on time without a glitch. Even the flowers came very fresh with the cakes. Thank you to your team.
Dear Arif,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
The products was same as shown in pictures. Cake was delicious, Delivery time is good.
I'm so happy.
Thank you FnP for ur valuable service.
I always order form FnP.
Nd they never disappoint me.
Keep growing.
All the best.
Dear Sion,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
From their website, through product selection ordering, payment, delivery as promised & status updates with delivery confirmation - they have done an outstanding job. Most importantly, our loved ones who received the flower arrangement said it was beautiful & felt comforted. They deliver on their promise.
Dear Prosanto,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
I give 5 stars because there are not 6 available.
Same-day delivery proceeded with lightning speed.
The photo of the recipient happy with their bouquet was an amazing surprise, and a reminder that we are now in the digital age.
Excellent service! Strongly recommend
Dear Javier,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
Thank you Ferns N Petals that I was able to surprise my near and near ones especially amidst pandemic in different city on their special occasion.
I don't have to worry anymore regarding gifting my folks especially at distant places as can completely rely on your service.
Thanks a lot for added discount as well. Keep up the great service
Dear Ronmi,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I have been ordering through FnP since a very long time. Love how they can deliver the next day even if it's in a remote place.
A lot of other platforms are not available in my hometown and this has become my go to platform for sending wishes to my loved ones.
Tip for consumers:
No comments
Products used:
Cake and Flowers
Dear Priyangana S.,
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile.
Flowerly Yours,
Team Ferns N Petals
Ordered a cake for my cousins birthday in Sydney Australia, the selection, payment process were all smooth. Received updated on the order status in timely manner through SMS. Finally the product delivered was matching my expectations from the image. Would recommend. Keep it up team FNP.
Tip for consumers:
Look for the deliverable time lines based on the products.
Products used:
Cake Delivery
Dear Srinivas R,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly Yours,
Team Ferns N Petals
I wanted to send Rakhi with flowers and chocolates.
This was my first visit to Ferns N Petals website, I was amazed to see how many options were there and each of them were beautiful. Finally, I chose a teddy basket with red and white roses and chocolates. There was no hassle in payment, it was smooth and the delivery was done within 12 hours of the confirmation which is outstanding service. Also, I received an email that they are proceeding with the order with all red roses as white ones are not available & they were unable to reach us. Updates at each step, perfectly arranged basket, timely delivery, great price options, just wow!
Dear Neha,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Order was delivered within an hour (Standard) which gives a great pleasure. Received continuous updates regarding my order and it was hassle free.
Amazing work done by FNP.
Keep doing this good job. Good luck
Dear Venkatesh B.,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly yours,
Team Ferns N Petals
Ferns n petals has the best range of gifts with affordable prices. You have personalised gifts too. Same day delivery. Its amazing. Not just gifts there are cakes, plants and many more. They follow the festivals or trends. Am sure they won't let you down. The delivery is also very professional. They dont call you like other apps do but deliver to exact location. Its so amazing. Can blindly go for it! Cheers ferns n petals
Dear Navya,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
Hi,
I placed an order on fnp app and spoke to two different customer representatives and explained them the customisation that was required. They confirmed it with the vendor partner about the same but still ended up delivering wrong product.
Besides, I was really embarrassed to see that delivered product image too as it had nothing but just a piece of stale flowers.
Considering it was for my relative's wedding anniversary, I was so embarrassed that I had to literally send them another gift to overcome from this incident.
FNP sucks! Moreover, your vendor partners are absolute disgusting. I would never recommend anyone to book a product from fnp.
Dear Paresh P.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Worst service.my delivery slot was from 7- 10 am tomorrow and now it is changed to 8-12...so why did I pay 200 rs for morning slot?Either refund the full amount or deliver it by 10 am tomorrow.and you guys just called once and my phone was busy at that time. I tried to call back and line was always busy... pathetic service
Products used:
Flower
Dear Satyajit p,
We are very apologetic for this kind of experience. Kindly share your order number or contact details, and we will get your concern resolved at the earliest.
Flowerly Yours,
Team Ferns N Petals
Xmas Rum & Raisin cake had no Rum & a small sprinkling of raisins on top. Half Kg for Rs 899 was too sweet cheap quality cake. When complained with image, they refused to refund or replace. Big cheats. Only offered a small chocolate box worth Rs 60 with apology card. Full marks for PR though.
Dear Shashi,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
The world is changing and children and loved ones often stay out-of-town. And days do pass. Birthdays, New year, Festivals, or simply no-occasion days when one wishes to hug a beloved son, a doting daughter or a cute grandchild. These are the times Ferns n Petals will help you. Wish to give a gift or show some love or bake a cake, simply open up Ferns n Petals site, pick from the umpteen options available and Voila! You think, they deliver!
Especially the Same-day delivery...
Shortens the distance between parents n offspring, and friends n lovers. Great delivery system!
Customer Service is not reliable, always wanting to closed the ticket without accommodating my concerns.
Delivery Service put the status of the order to wrong address without contacting the recipient and eventually they told me that the item is perishable, but they're customers service doesn't care at all don't know if just people, management or organization. I just wasted my time and money cause nothing happen.
Buy at your own risk!
Dear Peter,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
I have been ordering cakes from fNP for some years now. They have always exceeded my expectations. Fresh and per design cake. Ordering process too is smooth. Product was always delivered before promised timeframe.
Dear Gopal,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
I love Ferns N Petal. Have been a long time customer. Always went to them when we lived in Delhi. Now that I am abroad and use their service for flower delivery, my loyalty is shaken.
I am learning that their is quality control over the franchises - The Hyderabad franchise is good the Allahabad franchise is BAD.
Find a different flower delivery service in Allahabad because you will keep waiting to hear back from your family that the flowers arrived and how happy it made them but the FnP delivery boys will return without finding the address... not sure why they are delivery boys then!
Dear Humera,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
The only thing online shopping are competing is on time delivery without quality compromise. And hence ferns N petals have lived upto the mark... Keep up the good work... My all time favorite destination for surprising my loved ones..
Dear Customer,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I ordered 2 photo cushions for my Mom but the quality of both the products was pathetic. I raised a complaint within 24-48 hours but FnP didn't even care. I shared pics and videos of there products but they just closed the issue. They charge premium, deliver poor products and treat customers like idiots. I don't think I'll buy again from them.
Order No: *******
Ticket #*******4417
I always make it a point to keep all the flowers that my husband gives me. Mind you; the roses were not that dry yet since it was just days long. Upon opening to dry them, I saw some caterpillars (10+) in every rose. There was even a big one! We raised our concern to them through email, but it was just useless. Never order from them because if you have concerning issues, they will never address them properly.
Order No: *******601
Tip for consumers:
NEVER PURCHASE FROM THEM.
Dear Beatrice R.
We apologize for the inconvenience caused. Kindly share your full order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
I just got to know about this app few days ago but I didn't know whether it gives same day delivery or not. But after using it only once I had a great experience, they did everything just as expected. The product was value for money and quality was just as shown (below images)as well as the service is really good as they consider ur needs and perform accordingly. The best part for me was that they accept same day delivery with all your personalisation requests and don't compromise with the emotions too. U don't have to track your order because they will keep you informed. So I suggest the readers to try it once I wish you'll have a great experience ahead. THANK YOU
Dear Sandhya G,
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile.
Flowerly yours,
Team Ferns N Petals
Being in the UK I did not for one moment think it would be that easy and quick to get a thank you gift to someone in India - this company is amazing! Loads of great choice, fantastic value for money, amazing delivery and overall an excellent experience - thank you so much!
Dear Jen,
We look forward to continuing our relationship with you and hope that we can serve you once again.
Flowerly your,
Team Ferns N Petals
I am Canadian and have never been to India ever in my life. However having friends and in-laws there ferns n petals makes special days easier. Super easy to pick what I want, send when I want and help loved ones celebrate from a far. Great service!
Dear Stephanie,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Very poor quality, feeling cheated, what they have shown in picture, product was totally opposite and unprofessional, i have edited message card also that was not there. Flowers were stale. Feeling so bad why i order from them.
Dear Poonam,
We're really sorry. That is not at all how things should have happened. Please send us your order number to so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
Dear Dipti g.,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly Yours,
Team Ferns N Petals