Ferns N Petals (FNP)

I live in the US, and wanted to send my friend a cake in Mumbai. My friend said be careful some websites aren't good. I researched up fnp.com, placed an order. It was delivered same day as promised! And on time! The cake looked just like the picture when received. Great company!

Hopeless customer service agents, people are more that rude, called to place an order for rakhi i didnt the code and the agent told me that she'll have someone to call as they will be able to assist me better as it's difficult for her to find the code. I explained her that i live overseas and its urgent and moreover i cant wait and if she could search it on goole very rudely she said no and I ultimately had to hang up. Wont even recommend this site to anyone as my previous experience with these guys has been ridiculous.!

I ordered cake and flower basket after checking from fernsnpetals website but the items delivered were totally different from what is shown in website. Totally unprofessional service and they don't know how to handle customer complaints. On lodging complaint they just conveyed apologize. They hurt your feelings and just interested in making money. Just encourage local florists and ignore this fernsnpetals. Basket which i ordered its details says that it will have net wrapping but the basket which was delivered had paper wrapping that too different colour. I ordered Truffle cake they delivered pineapple cake with chocolate dressing. Total fraud. Never go by the picture shown in the site, they never deliver items what is shown in site. Don't get cheated.

Ordered flowers from them. One thing which can be improved is their delivery time window. I ordered a couple of days before the delivery day, the delivery time it showed me was 6 am to 9 pm, well that's a 15-hour window, not so ideal. A 3-hour window would be preferred.

I have ordered a gift. After so many calls to customer service. At 8 pm
Advisor told it would be delivered after half an hour. I thought I will
Wait till 9, at 9 o'clock they said it would take another 1 hours however
It should be delivered by 9 at i chose 3 to 9 pm slot. Then at 10:30
Delivery agent said he is just reaching. Then I called at 11:12 he said
More half n hour.
Seriously what you expect from your customer. Ferns N Petals you have lost
You customer. I will never ever order anything from your site.

When displayed on website show 7 am to 9 am delivery time but later changed to 7am to 9 pm.

This is not good as i had a call with customer service agent before placing the order.Don't buy any gift from FNP.

Worst worst worst.

I ordered a birthday cake with written message. They delivered a plain cake.
Also they didnot deliver within the time frame mentioned. When i contacted customer service they just said we are sorry and closed the ticket.
Furthermore they said, it can be delayed because its through courier. Then why did they promise two day delivery or next day delivery.
I would not recommend them and their customer service is worst.

My overall experience was very good. I really appreciate Ferns N Petals for their effective services. My order was delivered on the time slot selected by me and the delivery person was very polite.
Thank You!

I have ordered from Ferns and petals now 5 times and every single time they have been late with their delivery. I gave them one last chance for my latest delivery for my wife that I ordered from the UK, they were so late in delivery this time that she had gone to bed and though I had missed her special day. She picked up the order the next morning. Bearing in mind this is the 5th time this has happened ( each time I made a extra payment for a time slot delivery) they offered me a tiny 15% discount on my next order... joke! I have heard that while other delivery services are a bit more expensive they are much better so I will use them in future and suggest you all do the same.

Overall terrible. My son sent me flowers and cake for my birthday.
1. They took money for delivery at a particular time slot, did not meet it. Many calls later, they agreed on another time, missed that too. Finally it arrived after 3 days. They did not even return or credit the extra money they took for a specific time delivery.
2. The flowers were mostly dead on arrival, and the buds never bloomed.
3. The cake was average at best.
Overall, will not use them or recommend them.

I placed two orders one for midnight delivery and one for next day. On the day of delivery the order was not delivered instead i received an email saying we cant deliver it midnightly. The second order for the next day is still pending. When i asked them to refund my money they have stopped answering my call and replying to emails as well. So if u are thinking of sending anything from this site dont do that ever. The f idiots wont bother about ur time effort n money. All they need is you to place an order and then forget about it. Not recommended to anyone.

Order No - *******, order was placed, payment was made. The packet didn't reach on time. After following up and after repeated lies the packet was delivered 3 days after, it was supposed to be delivered. The quality was cheap and worst possible, Colours didn't match by miles. When attention was sought on FB page, company was quick to block. I seek a refund immediately. I have been dealing wth the company since years, never was it so bad.

Feedback [Incident: **************]

I ordered a cake for my sister in law and they ordered it on the day I wanted. With the current tough time, I absolutely understand the delay as long as the product is delivered. The delivery guy was very nice. A big thank you to him for his service and stepping out during such time to provide us with happiness. God Bless Him! Thank you FNP for your service

I have been ordering cakes, flowers and gifts from fnp since 2006-07. I have seen them grow remarkably. My personal experience has always been good with them. FnP has always delivered my orders for family members and helped me sending sweet surprises for them… fnp thank you for always getting my orders on time and putting smile on the faces of my loved ones. I really am thankful to the entire fnp team and employees who are working really hard to deliver wishes of people (who are away from family) to their loved ones. Thank you for playing the role of Santa!

On our parents 50th wedding anniversary, we ordered cake and flower bouquet. Flowers were delivered but no news of cake! When we called, no one knows what happened! Our parents didn't have a cake to cut on their anniversary! We felt helpless as we live few thousand miles away! Never got a refund from Ferns n petals! Will not order from them again!

Very poor service... one time damage and changed delivery done, raised the ticket also called customer care but no response.

Yesterday again ordered a cake and chocolates, it get hold without any information, then called customer care and he rescheduled it for today. Today again, it got hold without delivering the items.

Called customer care and he is just making the call on hold/waiting for a long time

Really very bad experience...

Ferns and petals have never disappointed me. The product, services, delivery associates, customer care all was on top notch... I love the app and smooth working of the staff and team of ferns and petal... thanks a tone ferns nd petals

The order was confirmed to be delivered on the same day but was not done. After follow up they say it's not possible today but no email or anything send from FNP side even after a request to be delivered the next day. Still, it is delayed not yet delivered. The customer care is very bad in answering you're enquiry. Not even accepting the order cancellation. Overall very very bad and poor service.

I have been using fnp for quite sometime now. I find it wonderful. It's easy and fast to order and it's value for money. They retain the quality and maintain the service. Recently I ordered flowers, bouquets and cakes for my relatives and friends even in US and the quality and service was excellent. I am very happy and will be using fnp in future too and would recommend friends and relatives as well.

I will never recommend this company to for. They are not using reliable courier (blue dart) to deliver packages. Then contact info ( phone numbers) are not in service provided on their website. I have sent the bhai dooj gift which supposed to be delivered on nov 5 but it has not been delivered yet. This company provides pathetic customer service. When I was talking to their customer service representative they disconnect my call without saying any thing as I asked for my refund. I would never ever recommend this company again..

Late Delivery again
This is happening to me the 3rd time this year that my order is not getting delivered on time or something else has always been wrong with the order. I am in the US and trying to send gifts to my friends in India and now have to be on the phone with customer care spending all this money for no reason. She is telling me now that it will reach at 830 pm. Kids sleep at that time. I am very upset with this and will never order again. I have been a customer for many years now and this was the last time I will be using fnp products. I just had to spend another 30 dollars on the phone to try and resolve the issue but nothing got resolved. This is by far one of the worst companies for ordering for any of your celebrations. Please do not buy anything from them. Amazon is much cheaper and the best in deliveries and everything is available on Amazon.

I spend Around 3600 on a bunch of flowers. Name was 'love around and regular'. It was mentioned in the order that it contains 8 white anthuriums but when the order was delivered it was missing. The costliest flower was deliberately not added by the company. This is such a dirty trick as normally less people pay attention to the content and these companies fool people and get away with it. Certainly not trusted company at all. I would prefer local flower shop order and pay them half price.

This is a very pathetic site. Took money but not delivered on date. Their customer care number never works. No refund/cancellation is allowed. Delivery boy never even called me. And yet the track status is shown pin code is wrong. Pathetic service. Totally regret the decision to buy from this site... never going to visit this site again.
I would suggest *** AVOID THIS SITE FOR YOUR BENEFIT***