Ferns N Petals (FNP)

They haven't delivered the product on time. They told us to select the time slot 8 am to 9 pm and i have also selected delivery address was office and their mentioned that they will deliver in general office hour and then they didn't deliver. And they also refuse to refund.

Worst service i have ever seen.

Will not use their service in future... They are fraud... Never USED Ferns N Petals...#Worst #Service

My experiance:
1)Its really great service.
2)on time delivery
3)Great customer service
Improvements:
1)Only thing is if you can provide the delivery guy details or outlet details clearly that would be great, we can get in touch with them in case if they cannot find our address or guide them through that.

I had very good experience with fnp as they has very good products specially they also give one day delivery that was soo nice. And on time delivery in the given time manner. Wish they also start cod.

FNP is best in market, the only disappointment is their delivery system. Despite of mentioning for order to be deliver by evening but as usual they deliver in morning which in turn ruin the surprise.(Technically they do not work as they suppose to)

An easy shopping & delivery experience. Without calling the helpline even once. And that's the way I like - the site and the service where things get done without the hassle & frazzle as promised by the company. It was all that & more.

Superb job. It is absolutely amazing that I could order everything online in Australia and get it delivered in India. Especially during this COVId 19 lockdown, it literally made my Mothers day. Thank you Ferns and Petals for making this possible.

I highly recommend FNP. I ordered for the first time and the services were excellent. Delivery was done on time. Product was upto the mark and expectation. Going forward will always use this FNP to send gifts to my near and dear ones

Had a worst experience with these guys. I would never recommend this service to anyone. I've ordered sequin cushion on 9th feb and they have promised us that this product will be surely delivered on 13th feb but they didn't deliver. We tried to contact customer service team and they put me on hold for long time and phone got cut off. Now they sent me text saying the product will be delivered by 15th feb. It's so disgusting. I'm so disappointed with this company.

Previously I was ordering from other website, but with that website I had to take numerous followups about transition of product. But with Ferns n Petals I was intimated each and every movement of product. Moreover I was expecting delay in transition of product which I experienced with other website but this reached on time. I ordered a butterscotch cake which was delicious and my parents and siblings loved the taste of cake. Thanks Ferns n Petals for making my mom's birthday special with awesome cake. I would suggest Ferns n Petals to all my friends.

I placed my Rakhi order after asking them that only if it reaches at least 2 days before and they said it will reach well in advance. And today is Raksha Bandhan and it's still not reached. They can't even connect me with the delivery partner in the country and neither my brother. It's so horrible. And they don't even pick up calls and I have had calls disconnected on my face soo soo many times when I'm inquiring.
First time ordering with them and Horrible experience.

We have ordered a cake to arrive after 2 days of booking it.
When we confirmed they said the delivery is 100%, upon asking if there will be a delay, they said it would be delivered 100%, we had the b'day planned for that night at 12am, and they were sure that the cake would arrive before 09:00pm that day.

We called them 100 times in a day to confirm the order and right when the time passes they said they could not deliver due to the address issue, we called them so many time on that particular day, No one mentioned about any issue and all of a sudden we had a shock that the cake was not arriving.

They say that in the website "promises are delivered", Bull$#*!!

Don't know to keep the customers happy please don't say it at least, We wont be sitting waiting for the order if you can't deliver, at least be in touch with us if you don't understand anything.

Pathetic customer service as well.

Ordered a 2 kg cake. They changed the time without intimating. Called to cancel, they did not. Next day got the cake which was 1 kg. Neither they refunded the money nor listened to the complain. They are running a con here.

Call center people are arrogant and behave like they own the company. Neither they transfer the call to their superior, nor they resolve the issue and I am sure Management don't care about the same.

Ferns n petals helped to save my relationship. And brought smile to my gf face.
So thanks alot. We were going through very rough phases of our relationship. And as we are in LDR hence i had no option to make her happy and save this relationship.

You guys are really doing a good job.
Relationship savior! Thanks alot

I ordered a red velvet cake. The message which I had written while ordering was missing on the cake. On top of that I had chosen earliest delivery that is between 6-10, and was waiting for it but the cake was delivered by 10 exactly. That is what they call their earliest delivery. The cake didn't even taste that good, plus was overpriced.

I had been ordering from them often for a wide range of products. Recently I tried out the balloon decoration for birthday and its horrible, worst ever. The cost was 2699 INR and the person completed the job in 10 mins with very very low and cheap quality materials. Within 5 mins all the decoratiobs are coming off and they didnt accept the mistake and neither agreed for any refund. Its a waste of money, time and energy for customers. Never order the decorations from them or anything for that matter. Worst site ever.

Had ordered an anniversary cake through Ferns and Petals in outskirts of Jamshedpur. Despite having chosen"free delivery" with a wide time duration, the delivery was made at about 6pm, right when the celebrations were about to begin. The cake was fresh and the delivery boy had really pleasant manners.

The Delivery was a nightmare. First of all the delivery guy reported it as address does not exist and I was charged RE delivery charges. Then my order was cancelled saying that they will deliver on another day. Till I had to scream and was forced to pay RE deliver charges after which the delivery was made. It screwed up our wedding anniversary and was definitely not a pleasant experience. I will not use the service again and will definitely not recommend the service to my worst enemy

I had ordered 18 yellow roses for a dear friend as a 'get well' wish. When the flowers were delivered, the quality was not upto the mark, with not very fresh roses delivered (as shared in a picture by my friend). I alerted Ferns and Petals of this, and after some back and forth, the flowers were replaced with fresh flowers.
I appreciate them for being responsible and accountable to customers.
Flowers lift our moods and spread cheer and happiness to those who gift them. Ferns and Petals facilitate this. So, quality is prime, and nothing less that fresh will work. Here's to cheers to Ferns and Petals for being a responsible brand.

It's was sadly PATHETIC.
Customer service chat is so slow that a snail would beat them
Order was delivered 24 hrs after it was placed and most ignorant team on chat,they knew nothing about the delivery agent and the order was canceled on its own for the same day then later it showed 8.59 am out for delivery the next morning and delivery slot was 9 am to 9 pm and the delivered 8.59 pm...exactly a day later after the occasion for which it was being sent...no emotional value for the clients sentiments...chat people were not rude as the chats get logged but anyone could understand the undertone and their ignorance.

On time delivery polite delivery person.
Quality of items are good.
I have used fnp more than 20 times and it has the charm to deliver the best quality with best person. They know the emotions of person and they try to make occasion more special by delivering on time
No hidden charges

The service is too bad. Please not opt for it. They fool us. I had selected a different cake while ordering but some other cake got delivered. On asking for replacement to the customer care they are saying they cant do anything. It was a expensive cake I lost my money like wise it was my babies birthday, had ordered a cartoon cake for her but someother photo cake got delivered, which was not at all good in appearance. Plus cost being too high! Highly dissapointed. I dont feel like giving any star to such company who dont even know to address the customers queries properly.

The product quality was good, but the way they deliver i didnt liked it because basically this website is used to surprise a person on his/her special occasion. During delivery they are directly saying that mam ur cake is ready for delivery like that. What i would suggest is instead of that they can say, u have a surprise or something like dat so the person to whom we are sending would be exicted to see what is that and the sender details should be said only at the delivery not at the call itself. These are some suggestions i would suggest. Thank you.

A very low standard of services. We ordered Rajbhog Mithai and they delivered Mango
Pulp instead. The second order hasn't been delivered at all and keep lying over the phone. Customer care is worst and holding you up like a hell. Never ever order in future with them. The most fraudulent and cheaters