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Ferns N Petals (FNP) has a rating of 2.7 stars from 2,618 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ferns N Petals (FNP) most frequently mention customer service, next day, and delivery date problems. Ferns N Petals (FNP) ranks 4th among Flower Delivery sites.
This company responds to reviews on average within 8 hours
I used FNP App for the first time to have a cake and a gift item delivered for my daughter's birthday. I found it extremely user friendly to navigate, pay and track. The items especially the cakes were very fresh and they are a good value for money. What needs to be an area of focus for further improvement is to expand the range of personalized gift items as well as their delivery lead times. Wish FNP good luck.
Please do not ruin your day and your family's with this company. I ordered a cake and flowers to be delivered to my mother who is in hospital, terminally ill. I begged them to deliver it on time and I paid 200 rs delivery charge plus 50 rs convenience on top of the flowers n cake. 2000 rs in dock and I just received a mail saying they attempted but couldn't deliver. The delivery guy never called and we tried calling the guy for more than 25 times no answer or switched off. I contacted their customer care for more than 10 times and they couldn't get in touch with the delivery person either but they simply refused to help or take responsibility. They didn't want to refund either. It's not just about losing 2000 rs but the anguish and follow up. I just wanted to send some flowers to my critically ill mother that she likes. I'll never forgive these people. Please do not ruin your peace and happiness. Order No: *******201
Quick turnaround with great service.The website is very user friendly and the respose time on any questions or queries is very fast. I have not had good experiences with other websites in the past, so ordering with Ferns and Petals came as a lovely surprise and was a hassel free experience.
I don't recommend this web at all. I paid for the gifts I wanted however the complete order wasn't delivered. Which is not professional... customer service agents doesnt even care even if u give such feedback
Worth the money. Delivery on time. No issues whatsoever. The quality of the product is good and it matches the design as shown on the website. Faced some issues with the payment but customer care handled it well.
Dear Rhea,
You mean a lot to us and we look forward to continuing our relationship with you. Serving you once again will be our pleasure. Thank you so much for being there!
Flowerly Yours,
Team Ferns N Petals
The web site showed that the product is available but after placing the order a day before the representative called to say it is not available. The order was supposed to be delivered between 8:0 am and 12:00 noon but it was delivered in the night at 09:00 pm.
Dear Bala,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on priority basis.
Flowerly Yours,
Team Ferns N Petals
As this was my first experience for ordering the cake n flowers from online. But it was really superb nd they are best service providers as they delivered the order as per the time fram chosen by me. Thanxx ferns n petals
Dear Nidhi,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
I have ordered the cake from FnP many times. They deliver the best cakes, flowers, cushions etc. Quality is awesome. Cakes are tasty. I would like to tell all that FnP is the best among all online cake delivery services.
Dear Shaziya,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
They advertise something and then they deliver something else. If you inquire then they will not admit their mistake. There is a legal case now pending against them in Indian Court. If you have been duped by them, contact me.
Tip for consumers:
DONT USE THEM....
Products used:
Ordered cake but poor quality
Dear Arisham K.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
FNP cheats you on order deliveries? I was given a delivery slot between 12:00 PM and 3 PM and despite paying extra money for on time delivery the order is delayed. I am now being told that it will be delivered between 3 PM and 6 PM. The delivery address is an office address and it closes by 6 PM. I needed it delivered before 5 PM anyhow. This has become a regular FRAUD with FNP and despite taking extra money for standard delivery they delay the order. The Call Center support has the same standard reply."We are Sorry for the inconvenience". They charge the customer extra for ontime delivery and then delay the order by simply sending a sorry. They are cheating the customer this way. My order number is *******
Dear Maneesh,
We apologize for the inconvenience caused to you. That is not at all how things should have happened. We have your order number with us. We assure you of a resolution at the earliest.
Flowerly yours,
Team Ferns N Petals
Ferns & Petals have a wide range of gifts to your loved ones with good quality. I recently ordered a cake and Rakhi & Plant combo which was really good. I have ordered many times through Ferns & petals and have not been disappointed ones.
Great Job Ferns & Petals Team.
Dear Aditi,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I ordered flowers for a funeral. I was told there was an attempted delivery and an attempt to call with no one home and no answer. There was someone home all day and no one ever called the cell phone. Then I was told I was responsible for the cost of the flowers anyway. I have reported this company to PayPal and to American Express. Do Not Use Under Any Circumstances. Order Number *******.
Dear Michael,
We are so sorry to hear the way things happened. This certainly doesn't meet our
Standards. Thank you for sharing your order number. We'll get back to you as
Soon as possible with a further resolution.
Flowerly Yours,
Team Ferns N Petals
Whenever delivery executive comes for delivery, he opens the cake in road takes photo of each and every item which sometimes gets embarassing as no one wants to show to every neighbour what he is receiving. They should atleast ask if they can open the parcel to take photo..
Dear Ramesh Chandra N.,
Thank you for sharing your feedback with us, we are very sorry for the bad experience, we assure you that we are continuously working on improving our products and services to be able to serve you better.
Flowerly Yours,
Team Ferns N Petals
I had ordered 4 gifts to be delivered on a specified date, but 2 gifts arrived early, and the main gift that is flower bouquet and cake delivered in the evening. It is of WASTE... wat is the use delivering flower bouquets at the end of the day...
Dear Customer,
We apologize sincerely and will get this resolved at the earliest. Please share your order number and we'll start looking into it
Flowerly yours,
Team Ferns N Petals
Simply superb and amazing. Have told all my friends. You will have to promote through all social medias. Give discount and offers fifbthe first order. For birthdays of the clients/ customer, you can send them a cake as a surprise
Dear Saraswathi,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
In some cases, the delivery of the gift may not occur on the requested date. In such instances, you would expect that the gift would be delivered on the requested date and at the requested time. Based on my experience, however, it does not seem to be happening.
The flowers I ordered for my friend's birthday were delivered after a day after her birthday, and they were damaged upon delivery.
Tip for consumers:
Order gifts for your loved ones, but do not expect them to arrive on time. It would be best to select a date prior to the event.
Products used:
Flowers and gifts
Dear Jac D,
We extend our sincere apologies for the experience you had. Kindly share your order number or your registered contact details and we shall get this resolved.
Flowerly yours,
Team Ferns N Petals
Twice the gifts were not delivered on the promised dates. I selected the birthday dates for delivery and both times they disappointed me delivering it 2 days later. Why do they promise one day delivery or delivery promised day, when they cant deliver it I really don't understand. Its really a fake site. If not once atleast the 2nd time I expected to be prompt but both times they are disappointing and customer service horrible saying sorry that birthday is over but we will do at the earliest may be in a day or two which we cant say right now. Is that a response the customer executive gives?
Dear Sahithi,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Excellent products. They are just as described. Cakes are very fresh and delicious. The flowers delivered are also very fresh. Keep up the quality of the products. They are also delivered on time as per chosen slot even during lockdown times and covers quite a large part of India.
Products used:
Flowers, cakes, plants, other gift items
Dear Aparna D.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I had ordered a combo of cake, card and flowers with paying exta for express delivery between 8 am to 12 pm in the morning. First of all didn't receive the cake till 12pm and then tried to complain to customer care, which I had to wait for nearly 10 mins to talk to customer care executive. After that she is telling that cake will be delivered by 3 pm. so the money which I have paid for express delivery is totally wasted. Finally after a long wait my cake is delivered by 2 pm in a completely distorted manner. Whole cake was melted.( I have attached pic). Our day is totally spoilt.If anyone is planning to order from ferns and petals, my advise is don't waste your hard earned money and spoil your day. Ferns and petals are cheating their customers with their brand.
Dear Smitha R.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
The order has been placed 3 days prior to the delivery date, and on the date of delivery, in the evening when I have checked about the delivery of the product, they say "The Product is not available"...
Are you Serious?
The Self Proclaimed Giants of service industry, Is this how your customer Service work?
If he product was not available, it should have been informed prior to the delivery date, and even on the day of delivery, I am the one, who is checking on the delivery status... Their delivery team didn't even bother to inform about it.
Worst Management of the Delivery team...
Dear Madhur,
Please accept our sincere apology. We are very sorry to know about your
Experience with us. We take full responsibility for the situation and understand
Your concern. Please let us know your order number and we promise to get this
Resolved quickly.
Flowerly Yours,
Team Ferns N Petals
Would definitely recommend to everyone, easy to use and best convenient options, payment method is also very convenient and the product is definitely as per the picture in the website n also the card with the thought is free which is a great appreciation by ferns n petals
Dear Mili,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
Bad service late delivery my kids weee devastated they wanted to surprise their mom before they go to school - I specifically asked and paid to be delivered before 7 - and I phoned them told them make sure it is between 6 and 7 - paid extra - yet it came 7:02 after bus took the kids. Very bad experience
Products used:
Flower
Dear Ramzi,
We apologize for the inconvenience caused. Kindly share your order number or contact details with us, so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
It's been 3 years now that I am usin FNP services and never been disappointed even for a single time. My loved ones and friends are always happy with the surprises that I send them from FNP. Thank you for giving such an amazing service and quality products.
Dear Pranali,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
They have pathetic service and they are cheating us. Whatever is visible on their website is not the product they deliver. I ordered one flowering plant(Orange Gerbera Plant) from their flowering plant section, in the pictures, plant was containing flower and leaves, but the product we received was only four leaves in the vase without any flower and not even a single bud. They charged me 700 for those leaves! After my complaint through mail they don't have any courtsey to call or give back my amount. Completely bull$#*! services and cheaters they are. When I called them to report the issue, they are so rude and unprofessional. I did call and mail them multiple times but they were repeating the same thing again and again like a PARROT. Highly irresponsible, careless and not trust worthy at all. I felt harassed & disappointed and my money was not refunded(*******). Strictly stay away from this dishonest and Disgusting service and behavior.
Dear Amrita, We understand your expectations were not met. Your being upset is justified and we want you to know that we are really sorry about it. We promise you of a great experience with us the next time. Flowerly Yours, Team Ferns N Petals
Hassle-free order and on-time delivery.
This is the first time when I have ordered anything from F & P and this first delivery of cake has happened at Hazaribagh Jharkhand where it is difficult to find good shops. Cake delivered by F & P is nice. F & P, you guys made my day.
Keep doing good work F&P.
Dear Ani,
Thank you for giving us an opportunity to serve you. We value you are being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
Worst company ever. They were suppose to deliver at 9 am and instead delivered at 9pm. All rotten flowers and leaves bouquet. This is the second time that happened to me. Wud never advice anybody to order from fnp. They are not at all worth. So disrespectful!
Dear Naveli,
We are so sorry to hear that you are not happy. We are committed to resolving this. Please share your order number and we will follow up with the relevant team and get it resolved on priority basis.
Flowerly Yours,
Team Ferns N Petals
My first time experience with FNP - ordered couple of cakes but was skeptical about it. Beating it, they delivered on time and the quality of the cake also excellent. Comparing online cake delivery FNP rates also moderate. Commendable job by FNP.
Dear Prakash,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
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Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
Dear Prerna,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals