Ferns N Petals (FNP)

- delivery of wrong product, delivery at wrong timing, inappropriate response to customer, complete carelessness about customer satisfaction, no apologies for the wrong delivery... FNP is a total failure

To begin with they have something known as express hand delivery... which only takes 12 hours... sorry my bad. International delivery... then they have a customer support live which grows like flowers you need to wait forever... and thirdly... they are a lost CAUSE... where is my delivery *******? Can someone respond to me? Paid only 5K change which ofcourse includes the express service...

The order was handed in very professional manner. It was delivered on time as requested. The response up on delivery was quick. I will use this company often in future as the need arises. Good job. Keep it up.

Highly recommended site to cake and gifts. You will Best quality products with best service here. Easily available. I love fnp and I recommend this site to everyone. Just give it a try and you will come here again n again.

First order and call it the worst order. The customer support is arrogant and rude especially Ramandeep Kaur. She disconnected the chat without even solving my problem. I ordered something my bhabhi's birthday. Kinda surprise then I came to know that she wont be home at the preferred time slot. Asked them to get it delivered early or change the time slot. I was even ready to pay extra. However, the person on the other hand, Miss Ramandeep Kaur was a jerk. She was not ready to disclose any information. Moreover, she was not ready to help at all. Hating Fnp from the core of my heart. Would make sure that no one in my close vicinity order from these jerks.

I ordered a gift with order number *******. It was supposed to be delivered on 14th Feb. The product has not been delivered yet and the status on site is showing "Out for Delivery" from 12th Feb itself.
Moreover their site keeps on changing the chat hours. So in a nutshell, they wont allow you to chat with their executives. On raising a query I demanded for the tracking number for the product. They gave me a blue dart tracking id *******9522, which was invalid. I am quite certain that I have wasted my money.

The data base is impeccable., Staff is courteous and friendly in reminding important dates before the event. Ordering is simple, easy and fast and delivery is smooth on time. Communication is also very good.

Love to be the customer of Fnp. I ordered a combo of a customized mug and pair of rakhis with an add on of choclates bouquet. And it was supposed to be delivered on 3 Aug instead it delivered most earliest, for which m thankful. Also my brother loved all the things.

I booked their service to deliver two items to Malaysia. One of the products they didn't deliver and asked me to pay extra for the redelivery. I did it. Later I understood that the delivery agent didn't even call the recipient. Even after I paid redelivery charge, it didn't get delivered. It was a total scam and they took my money. The product got delivered after a week, when i asked for refund, they said that's not possible. Totally, unsatisfied with their service especially overseas.

I ordered from FNP a day before Valentines Day just to make sure my order get delivered on time. They charged me premium price and delivery charges for that. What you get in the end:
- Order will reach on Next day of the actual occasion when that doesnt make sense as I paid Extra money and its their job to deliver on time
- There was no way to contact them but to email them and wait for their reply as they stopped picking any call (I guess must not be having guts to face there fault)
- There are not even interested to refund or compensate my extra money which I just paid them to deliver on time

I just want everyone to be aware of their scam and save yourself from the ruined event. These people are really not the one to be trusted.

A BIG NO to Fnp.Com

Quality of the flowers were very poor - flowers were wilted and drooping when delivered and customer service did not bother to address the problem. I sent them a pic of the flowers delivered and they did not bother to address it. Very disappointed with the service - the florists they use as well as the fact that customer service did not care. Pls think before you spend your money through this store.

I am using FNP services since 2012, they always make us happy. But this time delivery was little bit late according to their standard delivery time. 1/2kg cake was also little bit looking small. But overall I am happy with FNP and their services

I ordered two items - a personalized photo mug and a numeric flower arrangement from their luxury collection. The photo mug was great and they sent both of the items on time but the luxury numeric flower arrangement was nothing like its photo. There was no numeric arrangement. This was for a 60th birthday and the bouquet looked no different than any other birthday bouquet. I emailed the support team about this and the response I get is that your order was delivered. They do not even read your message and looks like they send an automatic response to everyone. There is a product review on their page but your reviews never get published.

They are delivering items which is very basic in many countries but looks like an accomplishment for businesses in our country, for which I compliment fnp. However, service is still bad when you do not get a good response to your inquiry after sending the wrong item.

I had ordered a photo cake and it was flawless! Black Forest, 1 kg. Order was placed the night before for next day. Delivery was on time and I received updates about the order every step of the way. The picture on the cake was so real.! It tasted good too. It was the birthday of my sister's fiancé. Thank you making the special day memorable. Will definitely use your services again.

Ferns N petals have always been great with their delivery times, promptness in responding and have always delivered the same products shown on their website. The quality of the products are superior! Thank you Ferns N Petals! :)

I ordered Bal Krishna Rakhi & Cricketer Rakhi and a box of Son papdi for my brother and he loved it so much that sonpapdi got finished on the same day itself. Love all your products and timely delivery!

I've used this app twice for sending Rakhi internationally and both times I had enjoyed the experience. Last year I was really disappointed from all sources as my Rakhi couldn't be sent to my brother internationally. This app came to my rescue. The whole experience was very much exciting. Thank you ferns and petals.

Very bad service and customer service. They make false claims about the delivery and do not deliver the product to the customer. And if order is not delivered they don't even refund. Not helpful at all

When you can't take the order properly why the hell u people talk in call! Such a horrible experience I made a order for my special ones just a touch pen stand and they told they delivery it next day or a day after to it but now they are telling they will deliver after five days such a useless website can't even check what is happening for our order and the supervisor spoke to me mr Nitish and customer care girl Parveen both spoke like as if the order is dispatched and later I get a call saying that sorry the order is under progress such a useless people. They didn't still respond to my call! I'm very disappointed and I would like to make sure none of the order from their site at any cost! Such a useless website!

Don't buy product from fnp its very worst service. A very poor service. I have purchased the product from there but the product case is not delivered yet I called many times but not responding seriously very poor and bad service they are providing.

I ordered a pictured cake for my sister from Dubai to be delivered in India, unfortunately, morning IST the customer service calls and tell us that picture cake is not available they will send a special cake. I placed an order for rectangular shape cake and in spite of that, they delivered round shape cake, nothing special.

It was the first time I ordered using Ferns n Petals and I must say that the service was prompt. I was impressed with the detailed tracking system, from the time I placed the order till the time the bouquet was delivered.

Perfect timing and service. Keep the good work going and thank you for making little moments special for people.

So, My order arrived but no one was home, They tried again on the same day, again no one was there, they tried again third time on the same day. I mean its never this good, even Amazon doesn't try 2 times delivery on the same day. This is awesome, so much satisfying experience.