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Ferns N Petals (FNP) has a rating of 2.7 stars from 2,618 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ferns N Petals (FNP) most frequently mention customer service, next day, and delivery date problems. Ferns N Petals (FNP) ranks 4th among Flower Delivery sites.
This company responds to reviews on average within 8 hours
I used FNP App for the first time to have a cake and a gift item delivered for my daughter's birthday. I found it extremely user friendly to navigate, pay and track. The items especially the cakes were very fresh and they are a good value for money. What needs to be an area of focus for further improvement is to expand the range of personalized gift items as well as their delivery lead times. Wish FNP good luck.
Please do not ruin your day and your family's with this company. I ordered a cake and flowers to be delivered to my mother who is in hospital, terminally ill. I begged them to deliver it on time and I paid 200 rs delivery charge plus 50 rs convenience on top of the flowers n cake. 2000 rs in dock and I just received a mail saying they attempted but couldn't deliver. The delivery guy never called and we tried calling the guy for more than 25 times no answer or switched off. I contacted their customer care for more than 10 times and they couldn't get in touch with the delivery person either but they simply refused to help or take responsibility. They didn't want to refund either. It's not just about losing 2000 rs but the anguish and follow up. I just wanted to send some flowers to my critically ill mother that she likes. I'll never forgive these people. Please do not ruin your peace and happiness. Order No: *******201
You guys are just a piece of $#*! cheater, you cheat like this, see the image, i paid 1600 on 18th July and got the order like a $#*! piece of cake, what you show and what i get is completely fake, you are a fake business owner and have no rights to ruin the day of someone, i will make sure that everyone should know about your cheating all over the internet.
Tip for consumers:
dont buy anything from them, they will ruin your day and not even reply to you
It is really Sad and pathetic. What is shown in the website is not the final product that is being delivered. It is a real farce. Have stopped using this site. Hoping others stick to what is being shown in the images... *&%^^$%$*&((
I ordered an eggless pineapple cake, was delivered a chocolate cake(not even sure if it was eggless). Along with the same order I had ordered a lamp which they couldn't deliver. Apparently they couldn't fine the address whereas the person delivering the cake had no problem finding it. Their customer service sucks. Tried putting in complaints through email and chat, the only response I got was "sorry for your inconvenience"
Dear Adbhut,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
Thank you soo much FNP, the roses are great quality and the whole arrangement was very beautiful. Definitely worth it. Please keep it up, the surprise was succesfull, thanks to the great quality and service
Dear Roger,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
I ordered midnight cake delivery for my brother'bday but no delivery done yesterday. Wen I called the retailer at midnight he was not sure about any order. Worst service. They should close the site. How can the take the order and forget to deliver. Either these guys should remove midnight delivery option or close the site.
Ordered a cake for my friend on her birthday. They were supposed to deliver the cake on her birthday but they they attempted the delivery next day and that to be on a wrong address. After after all this they asked me 150 Rs for re delivery and that was pathetic.
Dear Tony,
We're really sorry. That is not at all how things should have happened. Please
Share your order number with us so that we can resolve this at earliest.
Flowerly Yours,
Team Ferns N Petals
Amazing cake delivery service.
I am so impressed and happy by the customer service. I wouod gladly recommend my friends and family to approach fnp only for cake delivery.
The cake I ordered was so tasty and fresh.
FABULOUS!
Dear Nidhi,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
Today placed an order for cake and flowers and made the payment via UPI. Payment was successfully deducted from my account. But when checked order status in my account, order was being shown as expired. Called them and also raised the ticket, but they said they have not received the payment. I forwarded them the screenshot of the bank transaction. But they conveniently ignored that and said as they have not received the payment, they cant fulfill the order. Not only that, they called my the person who was suppose to receive the gift, to make the payment.
Dear JItender,
We are sorry about it. Please share your details and the order number with us so that look into it.
Flowerly yours,
Team Ferns N Petals
The delivery executive did not deliver my order, and when I called to tell him it's not here, he yelled at me, and told me to "go call customer service, and leave him the hell alone". What kind of behaviour is this? He's delivered it to some security named Prince, after he called to ask for directions and I told him the house address and stayed on line, guiding him through the roads of Bangalore. This is absolutely disgusting. His phone number is as follows: +91 ******* *******.
It's absolute BS, and so unprofessional of ferns and petals, and this is the second order of mine they've messed up. Please DO NOT ORDER FROM HERE.
Dear Pranika K.,
We apologize for the inconvenience caused. Please help us with your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
There is not a genuine, honest review of firns and flowers delivery service. Painted flowers, delivery time 6:00 am to 9:00 pm, that is 15 hours! Am I bloody going to hang around waiting for your f... flowers?
Dear Klinit,
Please accept our apologies for the inconvenience this has caused you. We are feeling miserable about the trouble that we put you through. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
They arranged for an eggless cake and delivered it to my house on time, within short notice.
The cake was tasty and the service was prompt despite it being the heavy rainy season. Thanks so much. I have informed all of my family members about the service and website.
Dear Siddhi,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Cake ordered and cake delivered look totally different and when raised issue with company they were cool about it and did nothing to fix the issue. They are not bothered about customer as one customer doesnt hurt their bottom line much.
Dear Rakesh M.
We extend our sincere apologies for the experience you had. Kindly share your order number with us and we will get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
I paced an order to deliver the cake on 17 july and they took the order and send all the acknowledgements but on the date delivery they send me mail that they cannot deliver the cake as it is not serviceable area
Dear Kohima,
We are really sorry to hear this. We'll be more than glad to look into this matter. Please share your order number and we assure we will get it resolved soon. We would love to help you and make this right.
Flowerly Yours, Team
Ferns N Petals
Ordered a cake for my sisters birthday from the Uk. Very easy checkout, ordering process. The cake was wonderful and was greatly appreciated. Really good service and the cake arrived well on time! Keep up the good service.
Dear Ajit,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I have ordered a personalized video on 9 December 2020 and on the website, it is mentioned it will be delivered on the same day. But it is not delivered now. I have customer service and they said it will be delivered soon but not delivered yet... pathetic service... very disappointed
Dear Pooja,
We apologize for the inconvenience caused to you. Please share your order number so that your concern can be addressed.
Flowerly yours,
Team Ferns N Petals
Although the flowers were good, the delivery screwed everything. Flowers were bought in bike without any cover.
This destroyed most of the Lillie's. Delivery quality should be upgraded. Atleast delivery person should have covered the flowers while driving in bike.
Dear Karthikeyan,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
I ordered an expensive orchids for my wife and they change the colors of the Orchids and unfortunately, they pick the same color of orchids which my wife hates the most. Also, the teddy (red & white) which I have selected for my wife. Instead of that, they delivered blue color teddy which looks scary & terrible. I felt so regret that I chose this website for sending the gifts to my wife. I would never recommend this website to anyone.
Tip for consumers:
Please don't waste your Money.
Dear Bhavik,
We are so sorry your gift was not as you expected. Please send us your order number. We would like to assist you with this.
Flowerly yours,
Team Ferns N Petals
On time delivery even during COVID times. Good job guys. There's a huge selection of rakhis on the site... fit for all budgets. Ease in navigating the site and ordering. Recommended a friend to this site. Hope she is as happy.
Btw this is my third year with you guys... keep up the good work!
Thank you so much for your support and encouragement.
Truffle cake was liked by all. It`s flavor was appreciated by all. 1 thing I did not like was the way it was presented. The message was not written on a gift card as was shown while ordering the cake. It was written on a piece of paper and that also shabbily cut. So, please improve your presentation as it effects the company image.
Dear Faisal,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Very worst delivery and the product given to me. Without my knowledge they itself processed the order. So I want my refund amount for the product which u didn't sent me. For the bamboo plant I want refund.
Dear Gayathri,
Thank you for letting us know so that we can resolve this. Please send your order number to us and we'll follow up promptly.
Flowerly yours,
Team Ferns N Petals
The product that I ordered was delivered on time and everyone loved it! After reading so many reviews on the internet I was really worried but then they delivered it on time and the product quality was also good.
Dear Zia,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Birthdays are so special and if it is your moms you don't want to leave any stone unturned. But covid days have made us have all our celebrations within fours walls of our house. At times like this an online guitarist performance came to my rescue. Our guitarist yaman was very polite and professional. He called me in advance to decide the songs to be played and time of our call. He and and played beautiful numbers and made our day really special. My mother was touched by this experience. Thanks fnp and special thanks to yaman
Dear Bageshri,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers. Thank you so much! We are so happy that you are happy.
Flowerly yours,
Team Ferns N Petals
I ordered a chocolate truffle heart shaped cake for my husband on his birthday and the delivered a round white cake. I called the customer service and I was told to email them. I emailed and nobody responded to my email! Bad service and I won't recommend!
Dear Priya, We know we let you down and we are extremely sorry about it. It shouldn’t have happened this way and words won’t be enough to tell you how guilty we feel. We do want you to know that this was a one-off incident and it’s not a reflection of our services. Please give us another chance to serve you and we assure you of a wonderful experience. Flowerly Yours, Team Ferns N Petals
I m not totally happy with all the products at the same time not unhappy with all products so i would suggest my family and friends for purchase but i would also suggest fnp team to take care of quality and look of product
Dear Vasavi,
Thank you for your continued support. Your faith in our products and services means a lot to us.
Flowerly Yours,
Team Ferns N Petals
Ummm... well... Sometimes we are speechless to appreciate the work... you guys do a fabulous job.
Within two days i placed orders for my friends, that was first time but now i would love to do this again and again... cuz I am enjoying my friend's Happiness.
Thank you
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Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
Dear Customer,
Thank you for letting us know what went wrong. We are here to help and will make things right for you. Please share your order number so that this can be resolved.
Flowerly yours,
Team Ferns N Petals