Ferns N Petals (FNP)

I often used their services, which was ok. But last time they delivered wrong item, which was totally useless. I created a ticket which was useless and then tried different numbers to contact and it took me calling so many times to Het right person to talk to. They asked me send same email many times but after. While I received email that the ticket is completed without any action. Afterwards o sent them so many emails to refund but no one replied. They never look at Feedback and never bother the reviews. They never reply to any review And never try to sort out even genuine matters. I gave 2 stars for their timely deliveries and they lost rest three for their services to respond complains.

Not happy with the service. They delivered the partial chocolate gift and when I complained then they said they have delivered the complete product. Even though I had shared the picture of the partial delivered product. Will not recommend this service to anyone specially on occasions like Valentine's week when they mess up with the gifts and customer has to suffer.

Ferns n Petals Always satisfies their customers expectation, highly professional and trustworthy. If suppose there is a miscommunication or something happens btwn them and the customer they'll make it sure to make it everything back to normal. I really really appreciate you all for your efforts. Hats off to you.

Customer service is extremely rude and unhelpful, they give wrong information and try to blame you for their mistakes instead of making it up.

I asked them for the availability On whatsapp before placing my order and they confirmed, later on I see that they had delivered another item because the one I ordered was out of stock! They first denied until I sent them a photo, they then apologized and said we will deliver the one you ordered tomorrow, which didn't mean much as it was for a birthday. The next day they said the item is out for delivery and they never delivered it!
It got delivered 2 days after the birthday after several followups on whatsapp and through social media.
Very unprofessional I don't recommend them to anyone for anything, there are many competitors in the market now that you can buy flowers and chocolates from.

Been using Ferns and Petal app for few years now. Three things that are OUTSTANDING:

A) amazing range of choices at reasonable prices.

B) Ease of ordering - just a few clicks.

C) On time delivery to the loved ones!

It's the best app! Hope it continues to grow!

Ordered cake for my dad's Retirement day and I had paid extra charges too to get it within time but trust me I got it super late and pls if you value your time then dont order from here as they dont value the importance of time.

This has happened atleast 3 times now. They delivered the wrong flowers and the quality was really poor. The Vase along with the flowers was all scratched (2 times in a row) and even if you pay for expedited delivery, they would never make it in time. The customer service has no clue about the order status and they would claim order is delivered even though it is on hold due to unavailability of flowers.

I ordered cake, bouquet and customised mug on the same day of my brother birthday after 10:00 am. I was little sceptical regarding the delivery. All my apprehensions vanished when my brother informed me that he has received all the products within time and the ordered cake was very yummy, whereas mug and bouquet was beautiful. I am really happy and thankful to the entire team of fnp for their quick response. The delivery person was also good in attitude and kind enough. Thank you FNP

So far, I used Ferns n petals for my gifting purchases, & more often than not, their products were good Although, from last few transactions, I am noticing steep decline in their quality of products and service. Effect of excess fame maybe!

So, I diverted my attention to other gifting websites & found one decent site called flaberry.com, which has a good collection of flowers & chocolates. Their service is very good and the flower I ordered were top class. I recommend this gifting site to everyone reading this review.

Application works perfectly. But you order something you get something else. Or you receive very bad quality stuff. Customer support they reply with ready made responses offering discounts so you they make order more from them. Definitely not using again.

It was the very first time I ordered something from FNP. I was not confident at the first phase but decided to take a try. Since pandemic halted our normalcy in the life it was not possible for me to personally visit at my sister's place for her birthday & I wanted to gift something responsibly and non-materialistic to her. I searched online and destined with FNP. I decided to gift a classic Jade plant with some chocolates as our asusual sweet custom with personalized birthday wish template card with it. The gift was delivered properly packaged, early from the estimated time with proper social distance maintaining. My sister loved her birthday gift and the product was delivered properly and same as described and customized from my side. I am impressed by the FNP service and looking forward to order again in future. Thankyou FNP for making it possible.

I live in Canada and always appreciated their services even last minute gift. They always on time. Good luck guys and Thanks soooo much. You guys helped me lot to share my feelings with my family in India. Really Appreciated.

I would rate 10/10 for overall performance and services by F N F. For every occasion of your loved ones viz. Birthday, anniversary, weddings, engagements and other festivals, ome may use to send gifts & flowers through F N F.

Variety of gift options available for all occasions. I purchased plants and personalized mug. Both delivered on time. I had to raise complaint for one of the damaged pot but they resolved quickly and re delivered within 24hrs. Delighted with their services.

Would definitely order with FnP again coz they are extremely professional. Ordered flowers and cake for delivering in Goa and they were really good quality. The cake I believe tasted awesome as per the receivers and the flowers were fresh unlike some sites which show more than they deliver.

Terrible experience on my (order id-*******), I placed order but not delivered. Charged rs100extra for same. If you guys can't deliver don't take it Suggestions for all- Don't reliable on them. Even they not called me once, better to explore other options

Nice to hear from beloved ones that the taste was good and reached them on time. Would request to add more affordable and variety of gift items. This would enable young and old to express their love within their budget.

2 attempts were made w/o her being reached and the florist refused to leave at front desk of hotel. It is ridiculous that the delivery was not able to be left at the front desk of a HOTEL! It was supposed to be a surprise delivery but impossible to deliver that way. Don't use this service as it appears to be a scam delivery service. Very disappointed

Actually the quality of the personalized gifts was very good.
Moreover, the product was delivered on time.
Slightly expensive, but still a good place to purchase unique items for gifting purposes.
You Guys just ROCK!
Keep up the good work!

Horrible service. PLEASE never order anything from this site. They dont even deliver saying person not available. When the person is available 24 hrs. And they do not refund the amount either. It is really sad, especially when people from abroad send something for the loved ones. So disappointed.

Had ordered flowers for my mothers birthday. The site charged Rs1899 + Delivery, for flowers that you will get for 800 at the shop. Flowers were old - petals falling off, broken stem joined by wire. Raised a complaint and they closed the case with no response.

These guys have charged 2000rs from me and send a very bad cake and old flowers at my sister's home.
I called customer people and they are highly unprofessional and uncooperative person to deal with.
I will never order anything from this side not allow my near and dear ones to do so.

Ordered 3 items by name 'Thrill in Diwali' which have dry fruits in them.
2 were good. No issues. Good delivery.
1 was spoiled. So spoiled that it had bugs in it. I wonder what precautions/care this firm takes when it comes to edible items like this.
I raised a case for this issue after 6 days of the delivery as I was busy. The firm simply closed the case saying, the complaints are taken only when they are made within 48 hours of the delivery. It's unfair. No explanation given for the spoiled product and how they handle the edibles. Will not be using their service anymore!