Ferns N Petals (FNP)

I ordered online sweets + Dryfruits for a total of Rs. 4,300. The stuff delivered was so bad and totally different from what was ordered. The sweets looked nasty and dry fruits was in a glass as against a vase as advertised. To add fuel to fire, the glass was ugly with a plastic cover and 20% only filled with the lowest quality of dry fruits. On complaint the items were taken away and replaced with box of sweets with missing contents? I will not recommend them to any one.
I have a picture of what I ordered and what was delivered.

I have ordered cakes on FandP at least 3 times now. And all the time they have been delivered on time. And very fresh and tasty.
It's so nice to surprise friends and family with such nice products while being at home.
Thank you F and P for making gifting easy and life easier for me.

I ordered cake, flowers, chocolate etc in a single order no *******. I am disgusted at the cake quality! Was so bad that it was stinking. We threw it in dustbin... flowers seemed to be picked up from someones funeral leftovers.
If this is the kind of delivery these people do then I suggest plz shut down this bloody organization and stop wasting peoples special moments

This company is so unprofessional…they accepted my order from USA for Mother's Day and on Mother's Day they sent me an email saying they can't deliver the flowers "since it's out of delivery area" whereas they just delivered flowers there last month for me! When I called the lady couldn't speak two straight sentences of English and kept telling me your money will be refunded! Really is this what this bull$#*! company is about! They play a song on their landline about relationships…so they even know what it means! They are telling me at last minute that we can't deliver your flowers…so I couldn't even send flowers!
I would strongly tell everyone NOT to ever order flowers from this highly unprofessional, insensitive bull$#*! company…especially people from USA …Do not trust them! They are a fraud company and completely unethical!

I had sent Rakhi to my son and nephew to the US which were not delivered and they seem to be washing their hands off and saying even a refund is not possible. When you click on the webdite and take longer than usual, immediately someone calls from the call centre but no one seems to be responding now that we have spent so much money and the boys waited in vain for their Rakhis.
Please do not promise the moon if you cannot deliver.
Doubt if I ever will use FNP ever again..

I ordered a cake worth 6k for a loved one. However, it was delivered to the wrong address - a completely different state in fact - I cannot fathom how even. The customer service refused to initiate refunds despite having all the necessary proof. Over multiple days of calling they transitioned from "we will look into it", " we cannot replace a perishable item", to "it was delivered" and "we cannot act on on order if you complain after 48 hours" - (I had been calling every day so the last call was after 2 days).

Has anyone ever noticed that reviews on fnp website has 4.5 stars and on independent websites (take any) is 2 stars. This simple fact means that they do not allow negative reviews to be published on their website. They have gone from excellent to the worse. Their flowers, when ordered online are ALWAYS stale and the cake is always the cheapest available anyplace... you order a blackforest to be delivered and they deliver a normal sponge cake with tons of icing which goes nowhere but in the dustbin... am switching off from fnp forever now... no matter what you do or whom you complain to, it simply makes no difference and the quality (for online orders) just does not improve - the outcome is a bad experience each and every time.

Today's I was booked one order, it's showing order denied but our money cut.
I was again book.
When I receive call from the company I was told about two times of deduction, but they told only one payment received and contact your bank for that.
After few minutes I again contact with company at that time accept twice received payment, but not agreed to return one payment.
Chetar company, don't order please...

We have ordered birthday celebration. The guy named swapnil had messed up with timings torchured me to come at his time ruined the surprise by preparing it in front of birthday girl and fought with her to pay him extra money. And held her responsible for the time he changed to come and I became late due to him. As a resolution I tried contacting number of people upto 16... none of them gave me resolution. Also I have received email that will be called. Nobody have called me since 5 days after the 18th July. I want to keep this review in high priority of losing their customers and a very worst experience from the entire team itself.

The taste & design of the cake was remarkable... Extremely happy with the services... Delivery boy was very polite and was on time... Would like to suggest people to always go with Ferns and Petals for making their special occasions even more special with their loved ones

Very Bad Experience.
As i am working in Bangalore was not able to reach for my dads 80th birthday on 1st July.
So i ordered a cake on on 30th June for 1st July express delivery by 3 P.M.and informed by Brother and sister who was joining my parents not to buy cake as i have ordered it. 2 PM i received a message that selected time slot delivery is not possible, It will be delivered between 19 Hrs to 21 Hrs. Later on no message and was not able to reach them after 19.00 Hrs to inquire. I called the Cochin agent they said online orders you have contact toll free number which was not active after 19.00 Hrs. So i request all if you have to order not to depend on Ferns N Petals. NO commitment. Bad Response/ Spoiled entire Birthday of DAD. This people don't understand the emotions behind an Order.

I had ordered for a customized LED cushion as an anniversary gift. I uploaded a picture of proper quality and colours but Ferns n Petals printed it in very poor quality, all red shade which did not look nice and made me feel embarrased to gift that cushion. I raised a query regarding this issue but they closed the ticket saying all bull$#*!. Such a pathetic experience i got, i would never recommend fnp to anyone and also not gonna order from this site ever again.

I ordered an birthday cake for my gf 4days before the delivery date. They called me on delivery date and told me it couldnt be delivered due to water locking in Kolkata amd requested me to accept the order to take the delivery on next day. Now its a silly staff to send bday cake after 1day. Then they cancelled the order at their own and promised me to refund my money. But believe me guys, there were no such rain happened which could cause them not to deliver the product. It was a well planned cheating and they havent refunded my money yet.
The guy talking to me over phone was rude and dont know how to behave with customers. This way they spoiled my plan to surprise my gf. So never ever choose fnp.

Yesterday I ordered for red velvet cake for my wife's birthday... the cake was delivered on time but we're shock when cut the cake... it was having 80% cream and cake was only 20% that too we had to search... They charged big AMT for half kg... They claimed it was red velvet I could just see the color and taste was like a local bakery cake. Would rate one star that too for good administration... cake negative stars.

Stupid customer care service. They spoil your plans very well.
I had ordered for 5 PM to 9 PM slot on 25th Nov. These stupid folks did not delivered the cake and flowers by 26th 4 PM. After so many follow ups they kept disconnecting my call after keeping me on hold for more than 10 min. Frustrating service.

Ferns N Petals is becoming bad day by day.
Very poor service. N customer care never reachable. Worst tracking system
They don't make ur loved once day special rather u feel embarrassed by did u choose dis site.
Very very bad experience.

I have ordered a birthday cake for my wife to surprise her but everything went into vein once that Delivery boy before delivery called to my wife telling that we have a delivery order for a cake to your address and kindly confirm where to come as if the address is not shared to them before.

There prices are of higher side and delivery is foolish!
I will die but never order things from them.

I ordered something for my wife for wedding anniversary, which suppose to delivered on 7th but it had reached on 10th with one of the broken item, secondly i had to call somany time for follow ups and they didn't even bother to call me back or revert back to me, after every follow up call from my side i was getting one mail saying that " Greetings of the day! Thank you for giving us the opportunity to serve you.

Your Request Id ************** has been closed. We appreciate your business and want to make sure we meet your expectations "

Which is utter use less, how can they sent me that kind of mail without even solving my complaint, really it was very disappointing and i am not at all happy with the service.

I had an unpleasant experience when I received a dead plant as a gift, so I got in touch with the customer support, just to rant. I was surprised by how polite they were, and seemed like they were genuinely sorry. So I decided to give them a chance, and they redelivered my order, and proved to me that they do care about their customers.

Hi friends
Please never ever order anything from ferns and petals website as it is the worst website ever. They just rake orders and do not deliver on time. My whole birthday surprise was ruined because of this site. All you find here is bunch of fools who just make excuses for not performing thrir work on time.

I would highly insist not to make any orders from fernsandpetals if you really care about feelings of your loved ones or if you plan any surprises Trust me you will be surprised to see the poor service quality of this incompetent website.

I have much pleasure in recommending Ferns n Petals. The products offered and the service delivery is exceptional. I live in Australia so have to rely on quality service and professional, honest suppliers. My purchases have always lived up to expectation and the deliveries have been handled with care and promptness. They have always been received with delight. The care taken in preparation and delivery is very satisfying.

I am in US and my wife booked me a gift, She paid around Rs 4000 and postal charges around Rs 700. I got a parcel and the USPS asked me to collect from them. Then I came to know that the parcel was sent without any postal charges and they collected the postal charges from me, which is very shocking and shameful.

It is a pure cheating. Better they stop providing this service and stealing money from the customers.

I am not able to give 0 Star.

The cake delivered to my cousin was stale, spoiled and was stinking. Couldn't eat a single piece of it. To top it all, when it was reported to FNP, they didn't consider to listen to my feedback and instead advised me that the complaint should have been done within 48hrs from order placed. I stay in another country and there is time difference and moreover any feedback given should be taken as an improvement. Don't spoil your special occasion by ordering from FNP. There are better options and services available in market.