Ferns N Petals (FNP)

It was my mum's birthday and I placed an order in advance. Upon checking they told me that the delivery date is April 2nd instead of April 1st. I called them and also send an email with the screen shots but seems like their whole team have set template for all the queries.
""We're sorry and we understand it's not your fault. We checked with our delivery team and we cannot deliver it today. We can refund your money or deliver it tomorrow""
This is the best you can do. Hats off to you and thank you for messing up and playing with my emotions and feelings :) Great Job Done!
You're really India's largest flower and gifts retailer and one of the largest flower retailers in the world with a network of 320 plus outlets across 120 cities.

F&P is doing a fab job by delivering love n happiness for those special moments and that too in affordable pricing! Every year I get rakhi delivered with sweets. The sweets are always of premium quality & fresh. This year I also ordered cake & roses for my dad on his bday which were exactly as shown in the pic... Beautiful Rose bouquet with delicious cake. Thanks so much guys... You are doing an awesome job!

Placed an order for my wife's birthday. Paid extra for cake to be delivered midnight. These guys completely screwed up cake and other gift delivery. Customer Service has no clue how to investigate the issue. For sure, never going to place any order with them. My strong recommendation - you are risking your delivery by trusting this site, so please look for alternatives. Big Thumbs Down

I prefer Ferns N Petals. As they are giving same day delivery within time frame set, online customer service is very helpful, also giving some discount in final bill, so i recommend everyone to try once with this services. Selection of items is easy & we can add through customer service as well.

My order (*******) status was never getting updated. Got partially delivered. A totally soft cake sent to loved ones and no flowers. Pathetic.

No response to the complaints raised through the website as well. I lost a lot of money on this (Close to 10,000 bucks). I want a refund for everything.

Worst possible service that I experienced till date.

I should have looked at the huge number of helpful reviews on the web before ordering from this good for nothing FNP site. :( :( :(

I sent a gift for my niece on her birthday, it was undelivered despite being assured during all my calls that it would be delivered.
After the due date when asked for my refund, they denied giving me the same and said we do not have any such policy

I would like to thanks FnP for arranging such a nice gift which is timely delivered, with Great taste and quality. Also the customer support team guides in all the issues like payment mode n post order support.

I had booked cake chocolates rose for my relative anniversary & pay extra 250 for midnight delivery to make them surprise. But #fernsnpetal even bother to inform that our order has been cancelled with out informing us & we are waiting just like fools. Extremely dissatisfied with there service. Do not about there quality. Feel like Paying Extra Getting more fooled. Even the Bill i received was not a GST Bill.

You have personalised gifts too. Same day delivery. Its amazing. Not just gifts there are cakes, plants and many more. They follow the festivals or trends. Am sure they won't let you down. The delivery is also very professional. They dont call you like other apps do but deliver to exact location. Its so amazing. Can blindly go for it! Cheers ferns n petals

My order number: *******.

Ordered this: http://www.fnp.com/gift/orange-cake?pos=26
1 kg Orange cake and look at what you delivered(attached images). The message is missing and cake is smashed on the right.

This is cannot be called as variation of color and design, its the exact opposite.
Could you confirm, how do you charge Rs. 1440 for a cake which is worth not more than Rs. 300 and can be brought from any local bakery? Shocking and disgusting!

Attached are images for your reference, please replace this cake or send in an acceptable, palatable one.

Have submitted a ticket regarding this: ID #**************

Waiting for your response.

Shyam

Would give zero rating if there was such option. Ordered a beautiful succulent plant with stripes for my mother's b'day from Ferns N Petals and what they delivered isn't even what I ordered and damaged. They said that was the only one available, then the order shouldn't have been confirmed. Plus the quality was bad, one leaf was turning yellow and other 3 had their tips broken off. I requested for an exchange and sent them the photos for reference. The customer service is so pathetic that they refused to exchange the product and instead said it looked perfectly fine. Imagine sending such products on someone else's happy day only to make them disappointed. Do not order from Ferns N Petals. Its a waste of money and bad customer service.

Ferns n Petals made it possible to deliver cake and flowers to my sister on her birthday in a different city! The process of selection, payment and delivery was absolutely smooth and hassle free. Highly recommend them!

Frustrating 1st time experience(Actually Last experience) Paid extra for a 10 am delivery. Sadly they delivered@ 4.50 pm. Called their helpline, wait time of 12 mins, in which they advertised super fast and midnight delivery options. Huh:-(

I have ordered for a birthday cake, and the time they assured between 2 pm to 10: pm, we waited long and tried calling them no response, such useless, if any looking forward please don't use Ferns N petals, they just loot your money and in return frustration, my words won't be enough to write the review, in short, damn $#*!. Even I don't recommend review 1 star,

My 1st ever experience has been pathetic with ferns and petals. They cancelled my order last minute without even informing me... It was obviously important as was birthday order... disgusting service will recommend to never use again

I ordered a birthday cake for my father which never arrived. Customer service claimed that they had contacted us but neither me nor my father received any calls (Despite providing both contact details on the order). Moreover, customer service refused to deliver the cake on the next day as they said it's a perishable item- I'm very concerned about the quality of their cakes if they can perish in 24 hours or less. Didn't get a replacement cake or a refund. Not sure how a services company can survive in this day and age with such poor customer service.

Had ordered a plant, they charged Rs 1500 for the same. The quality of plant was too bad, you can call it trash and also the cheap plastic pot was broken. Sent picture to them straight away, for which they said as it is natural product they started advising to put it in sunlight and all, requested them for replacement product or to provide credit but they would just offer discount on next purchase. No solution for what rubbish item was sent. I even questioned if they have anything like quality audit before the items were delivered, for which got no response. They can keep their discount as i am never ordering from such cheat people.

The first gift was supposed to be delivered on 6th September between 8 Am to 3 PM, which was delivered that day by 7 PM. It was her birthday, I wanted to surprise her as the day began and this is what happened. Also, the chocolates were crumbled and the delivery guy asked not to give bad ratings. Wow. So much guts when you know you have spoiled someone's day. Second gift was supposed to be delivered by 6 September (9 AM to 9 PM) or 7 September max, as mentioned. But It was delivered on 8 September. Imagine, someone's birthday was on 6 September and they are receiving their gifts with a delay of two days. And the product quality was pathetic.

The pot is large and doesn't fit into the wooden case as shown in the picture.
Leaves are ruined and rotten
There was supposed to be a banner "Happy Birthday". But she got one banner: "Birthday", "Happy" was not there.
The two Bamboo sticks were not there, as shown in the picture.

Out of 5 they don't even deserve 1.It should be 0 but unfortunately that option is not available. I ordered a cake for my husband. They charged me an additional amount of Rs 499 to deliver it on selected date but they did not deliver it on time. I raised multiple requests asking for help but surprisingly I didn't receive any call or assistance from them and after few hours they closed all the requests saying that the issue has been resolved. This was the worst experience.

Every product is amazing and excellent with good prices on time delivery and the way they service no wards at all... also the executive who delivered the products are so pleased & professionals I will be keep shopping in it and am sure if u shop u love it Thank you guys For all Happy Diwali

I ordered 5 Personalized mugs. Only one mug which reached me after 2 days of confirmed delivery date was correct. Rest all 4 mugs were wrong products also reached me one day late.
They have worst support who closes your ticket as soon as possible with a general comment.
After 3 days of my wrong product delivery I am still struggling to get them returned and changed but no luck.

I ordered Chocolate Rose Bouquet for my sister's birthday. However, the chocolates in the bouquet were spoilt. They were powdery and tasted different. My sister fell sick after having a bit of that chocolate.

I complained to the customer service and they refused to do anything about the issue since the complaint was made after their 48 hours time window. Any other reputed brand would have at least taken some action or refunded the amount.

I am not ordering from FnP again.

The worse online gift company ever, overcharged me for midnight express delivery and the courier guy came in the afternoon to deliver gift... and the customer service executive is very very rude who doesn't even think that they are having this attitude against an order we placed with our hard earned money.