Ferns N Petals (FNP)

Ordered 4 gifts each to be delivered on particular date but these people delivered all on the same day. Their customer care executive Mahima also assured me that gifts would be delivered as per the date chosen. Still when I track it says order is in transit. WOW... worst service ever.

I ordered cake for midnight delivery and they delivered in the morning, i called them to find out what happened they didn't even inform me what happened, worst service ever. I will give less than one if there is any. The agent telling some bull stories to cover up this mess.

I ordered a flower bouquet on my anniversary. During booking it instantly deduct the money but it didn't delivered the bouquet. I'll highly recommend to everyone to not to go for this money looting company. Very poor order tracking service and customer support too. They are fraud, they have cheated me.

This is one of those service providers, where they have kept evolving and fixing issues. I see their team today is so strong to handle complex situations which is commendable. Sky is the limit for you guys, keep spreading the love and joy.

Totally disappointed, Worst experience with FNP.
Order no- *******
Cake was supposed to be delivered between 11 to 5 pm. But till 6 I didn't even a call from FNP and when I call them, they were telling " we have so much ordered so we can't deliver it by today".
Do you really think you guys are giving great service.
Just $#*! with your service, really you ruined my day.
I am not going to order from FNP. Also I will tell my friends not to use your service.

This was good 2 years back and now they don't care about customer but the money.

Recently ordered 3 Rakhi hamper in one order worth of 50$ and they didn't deliver one hamper and charged 25$ for that, opening queries they answer same copy pasted answer each time and no answers to all, emails. And close the tickets immediately.

I don't even want to 1 star, can't write in google reviews about this fraud service. Don't believe them.

I never saw service like this before. Don't trust them, have to find new service now.

I had been a regular customer of Ferns and Petals and used it for Rakhi delivery to USA. This time I had a terrible experience. I placed a rakhi combo gift order for US and as usual the charges were quite high-1 Rakhi and a personalised notebook for, I still went ahead as the notebook was really nice. Finally the Rakhi got delivered and the notebook never reached. After follow up for 2-3 weeks with me calling up or opening tickets they finally closed things by refunding ₹500. I am stunned how FNP is charging so high values for gifts delivered to US and while refunding for there own mistake they are refunding at Indian charges. It was a pathetic experience and I will never be placing any international orders from here. It was disheartening to see such a customer experience from a company which I really thought was good at one time.

There was birthday of my family member and we made almost 6 orders from Ferns and Patel. We only received Cake on that day, rest all of the order were cancelled and we did not get our payment back, I reported and they told we have paid back but we didn't get any thing. It was really bad experience. No one form Ferns and Patel really care about it, I haven't got any single call from their team despite plenty of email I sent them. Neither I got my payment back nor I got my orders, it was huge amount as multiples orders and orders were also form different three accounts. So they gave same excuse to all of us. Be careful guys and see alternate website as there are many trustworthy websites. Fake and fraud! Least priority to customers after payment.

I use to send flowers and cakes to all my relatives on birthday s during last few years.
This time my usual agency responded as they have no service to a particular place, I approached the co. I found ferns and petals did an excellent job and the quality of supply was also good.

Don't fall for their slogan 'On time evertime'!
Charged 'Next Day' fee but not delivered on stated date. 5 orders placed 3/05/21, only 1 delivered on time on 6/05/21 as promised.
Have to wait 25 minutes to get through to call centre.
Sent complaint, told they can only get resolve matter in 24-48 hrs.
Mean time I missed Mothers Day gifts to mother.
NEVER EVER use this outfit again.
8/05/2021:
5 orders placed, 1 arrived on time, 3 arrived a day late and 1 still NOT delivered.
The 3 food hampers delivered have products missing and all other products substituted with mainly cheap products, not even close to what was promised on the web site.
This is downright fraudulent.

Its necessary to give one star, otherwise this company does not deserve even a single star. They booked my order after checking pin code 5 days before date of delivery of cake. On the same day of delivery when I asked about delivery, they said that this is out of our service area. They charged 700 for cake. Which I don't know whether they will refund or not, they are not picking my phone. Bad experience.

Do not order anything through this website. I wish I could give less than one star. I have ordered rakhi for my brother and when it didn't reach on time I emailed these fellows. They replied and said your order has been cancelled. They told me after I sent them an email but didn't bother to tell on their own. Wasted my time.

They have the worst customer service I have ever seen. Firstly they don't deliver the stuff and instead of resolving the issue they give lame excuse by saying " hope to serve you better next time". Are you serious? Who will put an oder again on your website when you have not served better in first time. I think so you guys make money by not delivering the item and still charging for it.
And by the way why there is no contact number on your website so that customers can contact you?

I have had experiences with so many websites, companies but this was the worst experience in my life.
The order has been placed 3 days prior to the delivery date, and on the date of delivery, in the evening when I have checked about the delivery of the product, they say "The Product is not available"...
Please think well before ordering with this company, their website shows delivery available in your area, once you have made the payment they will issue a gift voucher for the same amount and apologize to you but your order never delivered to your loved one's.

Green exotic Plants can become a great gift option and we make ordering these little greens for our loved ones online.
Beware, you can also feel cheated like in our case as delivered green plants against our order were dry from sides.

Placed an Order No. ******* dtd 29/7/18 for premium little green plants from Fern n Petals but later came to know one main plant was dry from one side.

I had ordered a personalized photo bottle to gift my wife. I wanted to surprise my wife on her Birthday but Ferns n Petals totally ruined it. They send me a bottle with a miserable/WORST finishing. No quality checks were performed at their end before the delivery of the product.

I called the customer care and they simply were adamant that I had to call them within 48 hours and since I called after 48 hours they won't be helping out. Being the website which is used for gifting options, they don't even understand that gifts are supposed to be open on the occasion and not prior to that. Very unsatisfactory service. THEY ARE ACTUALLY A SCAM.

I wish negative rating option was provided for you. Very disappointing experience. It was my first order and I would make sure it's the last.

I will never ever recommend this website to anyone as Ferns n Petals is highly unprofessional and unreliable.

I ordered a bunch of roses priced at 499 excluding delivery charges. Wat I got disappointed me totally. A very small bunch. Pictures in the website are really misleading. Nothing for 700 rs(including delivery charges). Please don't fall prey to this. Hadn't included the message card i had mentioned also.

The Flowers were fresh and the Black Forest cake tasted good. Delivery was done within the window of time suggested. However, would have preferred the flowers in a vase. Very convenient, considering this was an overseas order with a 12 hour time difference. Thanks for making my mother's birthday special.

I ordered rakhee plant combo for my brother's who are located in different cities and i must tell you the product was delivered before the given time. Quick communication on dispatched and delivery. Overall i loved thier service and looking forward for many more ordering. Thank you Ferns N Petals

I have ordered a cake for my husband's birthday and got disappointed by the message written on it... one letter was misplaced by different letter but to my surprise they replaced the cake within hours and staff were very polite and professional... I highly recommend Fern N Petals... Thanks a ton FnP. I appreciate your efforts to keep your customers happy... once again thank u so much FnP

Ferns and Petals is a God send to those who want to gift/ share happiness with their loved ones. Be it through flowers, cakes, cards... all are of high quality, and there is a huge variety in products and price range. Timely delivery is ensured and navigating the website is easy and smooth. I've used FnP on 5 occasions including delivery of flowers and chocolates in USA, and they have lived up to my expectations always. God bless the team.

Tried to change an address right after placing an order. Chat was down so left a message AND sent an email. Heard nothing. Followed up and was told too bad, too late. No acknowledgement that they had not responded at all. Will not be using again!

The site is so user friendly and easy to use. You have a wide variety of options to chose from and this gives any customer a great opportunity to dazzle and delight any relative / friend / family member etc. I am super impressed with their professionalism and timely delivery of ordered items. It is so nice to experience such moments during these turbulent times. What I am so sure of is " they deliver your products with genuine care and affection "
Respect!