Ferns N Petals (FNP)

I had ordered printed pillow as a personalised gift item. Order was placed on the previous day and received the delivery of the item on the requested date and time. I. e. Next day.
I got good feedback on the quality of the print as well.

Thanks for making this process easy!

Using FNP from Past 3 Years, recently ordered a Birthday gift, due to poor packing product damaged and informed the customer care they are not willing to replace the product. Just they offering 20% offer for next purchase. They not even bothered about the damaged gift. Really disappointing.

Best service, good response on phone calls, everything was on time and perfect. Really helpful website to deliver something even from outside of India. Provided all information about order time to time.

Last Saturday I order bunch of flowers for my girlfriend and deliver to her office. Delivery timing was good and when i asked my girlfriend about flowers quality then she told me flowers are great and fresh. She was very happy and impressed by me.

Thanks ferns n petal thank you so much...

I am from Dubai and ordered a gift item from Ferns & Petal India to be delivered in Mumbai. I placed the order on 17th August and pais with my Master card but immediately i got a mail that your payment is not confirmed and mentioned to pay again. I called up my bank and they said we have still not received any request from the company. As per there mail i again mad a payment. With in 5 seconds i received 2 mails confirming my orders, where as i wanted to place only one. As per there rules we can cancel a order if it is not dispatched. I went on to there site where both the orders were showing shipped as status. I immediately lodged a complaint but there was no reply and they delivered only one piece before the mentioned delivery date and closed the order and took the payment for two. This is really poor business tactics and unprofessional. On there website testimony they write all positive things but this is the reality.

Hello Guys, I have ordered a Cake and Flowers worth 1300 with standard delivery option.
Firstly it was not delivered on time and also the cake delivered was of worst quality infact i have to deliberately exert more force on knife to cut the piece of cake. The icing of the cake was so bad that it was itching my throat. Second thing the delivery boy himself added ratings for himself.
After giving feedback for delivered cake the team is very much slow for working on negative feedback.
It spoiled my whole day in waiting and waiting first for cake and then for return.
The most important thing that telephone operator says there is no cancellation possible and was asking me to write mail to support team.
That is again foolish thing intead of replacing quickly customer care was asking me to call support team for refund complaint.
Not worth for ordered Value
The worst service ever had.
Order no. *******
Date 29-11-2018

Charge very high for quality of flowers being delivered, on top of that extra Rs 300 for remote city delivery.

And never go for any rose other than red, no matter what you pay for, you will get only Red roses! All those multicolored (or yellow/pink) are for site display only!

We have order 5 Rakhis for all my brothers and cousins. Deliverd wrong cheap quality Rakhi and it's already broken up inside packing.
Wrong massage on cake.
No special Rakhi card given?
Why you guys charge us for those things never given which we pay for?

Online saw us very beautiful new collection and deliverd so cheap Rakhi. You guys spoil my special day.

I need my money back or contact me via email or go and fix the problem that you have created by giving us wrong Rakhi. Why misguided us?

This was my first order from ferns and petals. Packaging of the plant I selected was lovely and even loved by the one whom I gifted, it's worth for all & delivery was before time. I am happy! Must choose them for ordering for next.

I ordered photo cake 15 days prior to delivery date. At the time of delivery they send me an email saying that please resend pic of good resolution. They are extremely unprofessional and lazy people. Also instead of sending 18 chocolates they send only 16 chocolates. Very unreliable. Don't waste your money and time with these people.

Absolutely substandard bouquet for the price that I was charged. The roses are tiny, almost buds. My local florist does a better job in half that price. FNP, you guys got to do some justice for the price that you charge... dissatisfied is an understatement.

I ordered Cake for My Parents Anniversary and after tracking the order I got to know this that My order is on Hold and they didn't even bother to Inform me. I called them and got to know that I need to pay Rs 300 extra for delivery because there center far. I this is the case then your website should have shown this information to me while placing the order. That means your technical infrastructure is simply pathetic and you really got weak customer support system. Always remember your in business which includes human sentiments and emotions. You simply ruined it for me. I guess from now I need to check for an alternative brand for delivery You guys are worst.

The ease of ordering the cake, the variety of choices, the speed at which the orders are processed, the seamless packing and the very smooth and hassle free delivery! Every aspect is great! The delivery executive doesn't even call to bother you, given that your address and landmark are clearly given at the time of placing the order. Way to keep Customers happy, Ferns and Petals!

They called after the deadline and informed that they could not deliver the order and promised to send next day morning but again next day till evening no order received and then they think by telling the customer that we will give u something complimentary is going to make the customer happy? No! Very pathetic service and you should inform before deadline if any prb in order and after the deadline!

Hi,
It was a very palatable red velvet cake. Their service is very commendable! I highly recommend FNP to my friends and family. I'm looking forward to order more as my to be mom in law's birthday is also coming up next week.
I wish you bring many more flavors and cake designs.
Thank you Team.
Kate

I am satisfied with the quality of the products and delivery service as it was on time. Customer care service needs some improvements but the overall service of Ferns & Petals as per the expectations. I would like to order again through them in future.

The cake delivered to my son on his birthday was not the one I had ordered and was of substandard quality. It was of different shape, different cream which tasted really bad, message was written in a clumsy way. Not worth the money. Very disappointing.

The most unprofessional up service there has ever been. My order was supposed to be delivered today and after asking they said that the order will not be delivered.
I ordered a month before...
Over that, they said that I will get a coupon instead of my money. Look at the unprofessional method of these guys.

Who says order is cancelled on the day of delivery after ordering a month before

I ordered a Breathless combo yesterday For fixed time delivery between 12-1.

The cake delivered was no where similar to what was shown on the website. Don't think I want to use this website again to send flowers and gifts.

Unreliable website

Cake was superb. Ur service is really good. U make it possible for me to give surprise overseas. Thank you so much fern n petals all team. I really love it everything was very easy n u delivered my cake very carefully.

Most horrible service ever, no exact tracking of order, waste of time and money, simply a waste if you want to give a surprise to anyone using their service it would turn out to be a nightmare instead! Utter $#*! this is

I have placed an order for international, wherein the cake I ordered was damaged. But when I raised a concern they made sure to redeliver the same product with proper quality. I really appreciate the efforts. Thank you for valuing the customers.

Thank you F&P for your superlative service especially in this time of lock-down and helping us make our close ones feel special. Ordering through F&P guarantees you the quality of the goods ordered and the professionalism with which they manage the delivery!