Ferns N Petals (FNP)

Amidst lockdown challenges fnp delivered my order for my parents's 50th anniversary promptly. Customer follow up was excellent. They reassured me ahead that the order will be executed. Their response to my queries was very fast. Hats off to the team. Thank you Ferns N Petals team.

I was to get order delivered by 24 may but didn't get it. Why you guys claim if you cant process your order. That's is very unprofessional on your teams part. Why are we paying extra charges if you guys cant deliver. Things on time?
I don't wanna give even one star but thats the least i can give so here you go.

I place an order for flowers and cake to be sent to my mother for Mother's day in India. My mother had been sick for a few months and this mother's day was important as this could have been her last mother's day! When I called to wish mom she said that no delivery was made. I received a message from FNP they did not deliver as they could not find address! My sisters and I have ordered from the website for a few years with no problem with the address. Needless to say I was not happy & spoke to a dipstick in India who argued with me endlessly and said that they would not refund my money. He agreed to deliver the next day which he failed to do again. I had to contact paypal and file a complaint & got my money back.
The sad part was that it was my mother's last mother's day as she passed away soon after. Every time I think of this incident I regret using FNP. If I could give this site a 0 rating I would!

Thank you so much for prompt and online delivery. Everything was as good as expected.
Thank you to your hardworking delivery team as well. I sent a cake and a bouquet for my mum dad from canada to Amritsar

They just not only have a huge variety of cake designs but also 5 to 6 flavours to choose from. So when you select a design of the cake you also get to choose the flavour of it at a reasonable price. I am just so amazed.

My husband ordered a surprise for me which was supposed to be delivered yesterday. They didn't deliverd it and no one from customer care is responding at all. They keep the call on hold and then disconnect it. When we are asking for a refund, they are not even ready to refund it. Order Id *******

First it was an international delivery which was supposed to be delivered on 6th and after checking the cake was not delivered and when I called customer service they didn't have any update at all... So pathetic customer service they will never have anwsers to ur Questions... I would never recommend this to anyone... still struggling with them for refund as the birthday is already gone and there was No delivery of cake..

I ordered a flowers and guitarist combo from ferns and petals for my mother's 50th birthday which was a very special occasion. There was supposed to be a guitar performance for 15 mins. I also paid 500 rupees extra for delivery at a specific time as I wanted the guitarist to be there when my mom was cutting her cake.
They only delivered the flowers and there was no sign of guitarist. When we called them we were told guitarist couldn't come due to an emergency. Who the $#*! is supposed to inform us about it?
I'm so upset and angry. They ruined the surprise and there's nothing they can do to fix it now. It's shameful. I've asked for a full refund for ruining the occasion as well as my time and money.
I don't want the flowers. Would never ever recommend them to anyone.

I ordered the so-called "Magic Of Love Floral Arrangement" from Fnp " for INR 1249. They didn't have the flowers as how it was displayed in the image. Customer care contacted and politely asked me if they can go with while flowers since the red/pink were not in stock. This was the only time customer care of FNP was polite. I agreed. The bokeh came with broken flowers. I took an image and raised the complaint. The response was it was delivered in good condition and they closed the ticket. These guys are cheaters and don't buy any product of theirs. Stay away from FNP

I had ordered "Choco Lady Designer Cake 1 Kg" and had it delivered to my cousin's house for her birthday. What was delivered was not even worth 1 star. You can search for the cake on the website, I am attaching the one that my cousin received. The cake that I had ordered had roses, pearls and a pretty face drawn. The cake that my cousin received had really small weird flowers, no pearls at all and a horrifying face.

I have ordered rakhi for international location. First of all they have not delivered on time, second after many follow ups they have just delivered 1 rakhi instead of my package of 2 rakhi. My package cost was 1099, and when I raised a compliant they were giving me only 199 as refund and with no shame for their bad service. Later when I was not agreed they have proposed 200 rs like I am doing some kind of bargaining with them... This is really pathetic and unprofessional behavior. They don't bother to read your complain fully just provide scripted reply. I am very disappointed with their unprofessional behavior and in-spite of so much follow up from my side my case is still open and not yet resolved. They should understand with each gifts theirs lots of emotions attached but cant expect from them. A BIG NO TO THEIR SERVICES...

I have ordered gift from this $#*!ing website and it's not received yet! And I called 20times this stupid $#*!ing support person they are kidding with me! It's just wasted of time and money! Very very bad this page! They should not run this ducking business in market! They are just making fool to all people!

Note: I don't know why they mail me your order has been delivered but it's actually not now! It's been 2 week I am sucking my mind behind of this dust.

This is my first order from Ferns N Petals and we are very happy with the service and I suggest you all to try from here so that you will also experience the same as we are very happy with this service. I have ordered cake from here and it is very delicious and it is same as shown in the picture.

1 word on the address was misspelled which I immediately corrected hence the cake was delivered but not the flowers. There were 2 telephone numbers given for the delivery person to call so in case there is an issue but nobody called those numbers! I asked the company why they did not contact the recipient but I got the generic response! I contacted the company again but this time to request for a credit and again, I got the same generic response.
It was not only a waste of money but also spoiled a birthday surprise for my daughter.
Beware of this company!

Order no: *******

Ordered a birthday cake online for the first time in my life. I was unsure whether it would arrive on time etc. But i was mindblown by the same-day delivery, the timing, the quality and every aspect of this wonderful experience. The cake was amazing, the delivery was on time and it was smooth, hassle-free experience. Will definitely buy online gifts from here.

Thanks a lot

Ordered flowers and cake for my dads bday from USA. The delivery guy called up to confirm the address but never showed up. They did not respond to any of our calls and for the whole time my parents were stuck at home. They haven't refunded the money as well. Very bad service.

I ordered rakhi nd sweets. It delivered open box of sweets. Not at all trustworthy. On complaining, they replied we only entertain complain within 48 hrs of delivery. I had lodged the complaint as soon as the product was delivered. However it did not respond to it.

I made an order 3 days in advance and just got am email saying the delivery failed. I never got a call, neither did the recepient. I called their line so many times but no response and the chat app made me wait more than 30 minutes after which i closed the website.

I ordered a rakhi and card for my brother in Singapore for which FNP took Rs 1499 as payment. I got a message that delivery was attempted but not successful as recipient was not available! I tried to contact them many times to leave the packet outside the flat door like all other companies do or leave with the doorman but have seen no resolution. They keep closing the ticket that I open. They call the rakhi a perishable item! At this point, I even told them that I am not expecting them to tie the rakhi on my brother,
but merely deliver it in time for Rakhi Day! But FNP has not heard my complaints or tried to resolve them. Its a very shoddy company. I will not ever use it aqain! It was ordered 10 days before Rakhi Day!

The products delivered from this website are very good in quality, packaging and delivery. A very quick and timely delivery is done with professional delivery agents. The selection of the products is very good and a lot of variety is available that we can choose from!

Worst experience...the whole day has been passed away to celebrate and they didn't deliver the order...we will never order from ferns and petals. Ever now.
Highly disappointed and disgusting services...negative rating for ferns and petals

Never delivered on the ordered date. Called up hundred times and kept on telling lies. Never order on ferns and petals. Worthless stupid company... it was my last time... piece of $#*!!
Order # *******

Poor customer service, if you order a combo product only one product gets delivered and the second product will not get delivered when reported " not delivered" they come up with lame excuses like " it was raining very heavily" the goods were perishable but the order was not a perishable item.
This company will never refund so it's like buy it on your own risk, if not delivered than they won't refund and they come up with silly excuses