Ferns N Petals (FNP)

Browsing the site and ordering were easy. Whether the delivery was for Delhi or B'lore it was always accurate and on time. I liked being updated about the processing delivery of the items. I didn't have to go tracking myself. An email is sent with a timeline. It's like being there when it was delivered. I'm very happy with the service.

I had ordered a cake for my sister and obviously had made the payment in advance. But FnP sent a wrong cake, so I wrote to them. After a lot of discussion, they offerred me a discount coupon which I accepted. But surprisingly that code is of no use and even after requesting them several times to replace them, they choose to do nothing about it other than sending same email.

I am really disappointed with the kind of response I have received from them and same I expressed on my every email, but I think they don't have time to read the email carefully before responding.

And their favourite line is " We value your relationship with us" which is on their every email, after not addressing the concern completely.

This is one of the poor service i would have experienced in my entire life. The delivery was not attempted even but status was changed as delivery attempted. The delivery partner number which was shared in the message - *******481. This guy had never picked any call.Roughly i tried 100 calls. And now when i call you customer support team he even tried connecting delivery partner but he was unable to. Still the support person says the delivery was attempted. Is this what you guys provide service for? Worst to the core. You guys just loot money from customers and never care about delivery.

So just enjoy the money which i gave you guys

Thanks for your wonderful service

Order ID -*******

Most horrible experience I have with #fernsnpetals. Will never ever use this site again and will ask each n avery friend n relative not to trust them. They are delivering a bad product which can not be accepted as compared to the amount they are charging. They said we will replace the order. Replacement was equally bad. So i asked them I dont want any replacement now so please refund my money. Yesterday I got a call from #fernsnpetals and they agreed to it. Now customer care is calling me again and arguing with me that we cannot refund your money because we are providing a replacement. I have never encountered such a bad customer care. I will make sure to put this feedback on each and every public forum so that people can know what a fraud site is this. Dont return my money but i will make sure people get to know what a cheap brand name you have. Order# *******.

I appreciate the efforts they take to deliver our wishes and products but the only concern is there is no Cash on Delivery this makes it more difficult to order for those who don't have Indian debit/credit card.

Highly disappointing it was today when the cake was not delivered due to incorrect pincode. Neither should have the system of F n P should have accepted the order at the first place nor did they tend to inform that delivery won't be possible.After I enquired several times about the order status, I came to know about the same that it cannot be delivered at all. I have ordered earlier from f n p but this was my worst experience today
Being a special occasion.

I ordered for a bouquet to be delivered for a colleagues birthday. Order was placed 2 days before. Whole day has gone and the bouquet is still not delivered. If you are ordering please keep in mind it will not be delivered in the morning as you expect them to but delivered just before 9 pm in the night, when the receiver is winding up for the day.

I agree with all the negative reviews on fnp. I have used their service for sending rakhis both in and outside India. Last year, the order reached much after Rakhi even though I used one of their supposedly "express delivery" products. I thought it could be a one off experience and I made the mistake of using this website again this year. I placed 2 orders, one within India and one outside India. One of the orders reached late again. With the other, it was a disgusting experience. When the box was opened, my brother found that someone had already rummaged the sweet box and some bits and pieces were left. It was in such a bad condition that it looked as if the sweets were eaten off by dog. This is the service we get after paying such a high premium on their products. Will never use their service.

The worst experience I could say about fern and petals which happened with me Today.
I ordered a rakhi gift for my brother which was supposed to deliver by tomorrow(2 August 2020)
It's showing me delivered on(1st August 2020)
I asked my brother that did you receive my gift he said I haven't received and call not your gift. He confirmed with his neighbour too. There is no signature whom they handover my order there is no customer rating given by receipent they don't even made me call that we delivered your gift... whts wrong with you guys?
If you are not capable enough to deliver our orders on time and to right person why are you doing this and I tried to contact on their customer care number it's showing that their working hours is changed... why are you playing this such game on this kind of festival?
I want my order to be deliver before Rakhi

I ordered a cake for my mum's bday And they didn't deliver. Charged me money and gave me hard time to get my refund. Worst customer service. Staff do not know how to talk to customers. Won't recommend to anyone. Bull$#*! people. Fraud

Due to this lockdown, I thought of gifting my SO something and this website sure saved the day!
The site is smooth and functions well. I actually gave them the wrong address (it was my first time ordering so I didn't knew). I reached out to them and just after 5 minutes my query was resolved! They delivered the product on time with no hassle. I ordered a cake and it was delicious! Thank you FnP. I will definitely be using this site again.

Do not buy from this website. You will regret. It is fake customer service. Only machine will keep you waiting for one hour. They do not deliver the product on time. Worst quality. Do not buy. I suffered when ordered gift for my wife.

Hi
I ordered a combo from fnp online, and what got delivered were sad dry flowers and smelly sweets. These were mentioned in the picture of the combo.
And after what i payed was a huge amount for this. They spoiled the whole occasion n wasted my money and time. I warn people not to use there online system its pathetic.
The flowers were very having ants walking in and not of good quality.

Can even upload the pics of flowers i got for 1500 rs...

I am really thankful to ferns and petals and it's entire team I have order a cake and bouquet for my friend and she liked it a lot. On her birthday u have done a great job. Thanks once again for ur tremendous effort..

I want to say a big thank you for Ferns and Petals. Because it was very easy to find out my gift within my budget and the day which I want to get delivered. Once again thanks for your valuable service and keep going.

I have ordered a chocolate hamper last night. But i have received which is not at all worth of the money.
They have delivered the chocolate in a small plastic box.

Totally unsatisfied!
I have ordered the sweet chocolate hamper but i have received that plastic box in the below pic.

Such a worst service,if we order an item for the special occasion the company will deliver after few days of that occasion... Their courier partners will keep the item in thier office for no reason and after few days they will deliver the item

I would rated them as a zero, if there was an option. I ordered a Rakhi to be delivered in India. The product delivered was completely different from the one shown on the product page. The reply from the customer service was simply, our website images as just indicative. Will never order or refer them again.

The service was extremely professional and on time. The customer care persons were very kind and helpful throughout. I loved it and would definitely use Ferns and Petals in future as well. Everything was very good. Thank you!

Over all very nice experience. Just added a charm on my friend Birthday day. Thank you
It was awesome in taste and beautiful in look.My Friend just loved it and the message card system I liked the most.

Actual product does not match description. Instead of 15 yellow carnations I received white carnations dyed yellow. Description said seasonal fillers but did not receive any fillers. Disappointing and not trust worthy. Too expensive. Cheats! Order no. *******

They charged around $1000 for cake and sparkle candle, but they delivered a different cake at the end of the day outside their promised time.The cake had a long human hair in it. They closed the complaint without any compensation or apologies. They are becoming worse day by day.

Very bad experience in ordering.
Very bad experience in ordering. I ordered flowers and cake for my husband online on 13-2-2023 for Valentine's Day 14-2-2023. And today is 15-2-2023 they have not yet delivered and on 14-2-2023 their delivery body told me that my parcel got rejected from my husband which was big lie. My husband didn't even receive a call from their delivery boy not even met him. Now when am chatting which their customers care they are asking for re delivery again and again but not delivering my cake and flowers. I ask them to refund my money they are refusing to refund also. So my money has gone with them and my husband didn't received my gift also. I will never order from this website