Ferns N Petals (FNP)

I raised a concern about one of the delivered products on their website. Within 48 hrs they delivered the right product without any questions asked. Extremely impressed about their services, they know how to create an impactful CX

Hi,

Ferns n Petals is the WORST service provider of all... they are never on time and even the customer service wouldn't answer your call... because they know that they suck at their customer service... I will there was a ZERO review to submit...

Easy to navigate, great options, timely delivery, and timely updates... I am delighted with my first experience at FnP. Ordered personalised gifts for my team and they were surprised and loved the quality... Will keep coming back to you guys again Team FnP... Kudos and keep up the great work...

I was excited to order using FNP, however on my mom's birthday they said delivery would be 4 days late and did not refund or order alternative gift neigher gave any store credit. Bery upset with the service. They sid not let me talk to the supervisor either and the agent rudely disconnected the chat

I have ordered a cake to be delivered at the USA. The cake delivered was spoiled and the customer service was just about saying apologies nothing else. Pathetic service.

I didnt see an option to reply to your response so editing my original review itself. Order number is - *******.
I have contacted your customer service n raised issue with them. All they said was sorry and give them another chance to waste my money.

I am a regular customer of fnp... but this time... i got totally disappointed by the quality of product they delivered. I ordered a mixed flower bunch which costed Rs. 699 for my closed one on her birthday. And they delivered bad quality flowers with wrapping material torned.It totally ruined the occasion. They also delivered dairy milk chocolates instead of kitkat as i had ordered. I am attaching the photographs.

My product had to be delivered on 9th may still it is not delivered. Very bad service. Even other product whatever i had ordered from it that was also not up to mark, Simply taking more money from customers and not dealing with product quality and delivery and providing wrong expectations. I will suggest everyone don't go for it. There are several better applications who provide better service that it.

I ordered first time cake from here, For my friend (Pineapple Cake)and taste was so awesome that made her b-day more sweet and happy. Also cost of cake was reasonable and delivery timing also accurate that helped me a lot!
I suggest to try once from here... Thankss

ORDER #*******: was to be delivered 2nd June and not delivered yet it is 5th of June. Ridiculous and customer service is abject too. No remedy/remedy. Birthday order with sweets they will deliver fungus laden sweets I guess... if they do eventually in time for next birthday maybe

F n P has always been my favourite service provider upon which I confidently depend to wish my Dear ones on their auspicious days of life.
Fn P has been consistent in delivering the Fresh most flowers exactly as displayed on the website and always on time.

I ordered Eggless Choco Fantasy Cake it was looking different in picture and i received different one.
It was just looking like we bought from the local shop. I had gifted it to someone and it is very embarrassing for me.
I wasted my money and time. You can see the images.

I ordered a birthday cake for my son from Ferns N Petals the cake was fresh and tasty! I am happy as it got delivered to a distance of 60km on time.
It was my son's first birthday in the hostel away from me, and he was able to have cake with his new friends!
Thank you Ferns N Petals!

I am ordered a cake at evening 5:45 pm. they said time slot 6 to 10 the delivery time. After 10 also they are not yet deliver the product. And if i make call to customer care they are not responding properly. If i want to cancel the order there is no option and the customer care representative also not possible. This is cheating company. They charged for 1 kg cake 1299/-.

Great variety of choice, timely delivery, professional staff. Awesome way to gift your overseas friends. Only downside is that it's very expensive. If you select more than 2 items, sometimes they get delivered at different times.

You are wise. We can depend on you. You know everything and make it extra special for us. Thank you for gifting. Life is long yet is short. It is special to show you care to the people who have made a difference in your life. You make it extra special where we can do so from the comfort of our own home and do all the hard work of going in heat, rain and cold to deliver special gifts for us. Like a 24hr 365 days santa claus just a click away.

Worst Service-Read below to understand.
If you expect to surprise someone please be aware that it may fireback so badly like did with me.They just don't care if it's delivered or not.I chose the most expensive charges for the delivery option and told them I can pay more, no issue. Most important is to surprise and make the person happy. But they never care.Also can't place a complain.wow.
2 attempts and thats it.2nd attempt wasn't even a surprise.Person was already waiting for over an hour but driver didn't come.
Lost surprise & money.they didn't care to ask or follow. Tough luck! No where to complain. No one to listen.
I'm stunned to see people rating over 1 star. Guess they didn't face yet to speak to their customer service!

I booked a bouquet on 13 th feb, they didn't inform me on 14th, the whole day phone was busy that is so called customer care,

Track your order feature in website was not working.

They have live chat feature in which support team can not track your order.

Finally valentines gone but product didn't deliver.

I wrote mail regarding status they didn't reply till 48 hrs, still awaited.

I don't know they will refund my money or not because nobody is in direct picture.

Please be aware to purchase anything from them.

They are cheaters and frauds.

Stay healthy

Regards

Anant

I ordered a gift pack on my husband's birthday 5 days prior to Sydney Australia. Paid 1000 rs extra for same day delivery. My whole day has just went into calling their customer care... but only got excuses. Last nail in the coffin was that mam it is not our responsibility to deliver on the same day. What kind of a company you are running if you cannot pack few chocolates. M and M's... ferrero rochers and Nutella even in. 5 days!. Need a refund. Never again will order from fnp

Please don't go for Ferns N Petals otherwise you will regret.

I ordered something for my sister in Chandigarh and I choose a specific time delivery which was 8 AM to 12PM and I paid extra for that. You know they delivered it at 2:11 PM.

Very poor service. Their delivery people dont know about google maps and all.

I had taken a midnight delivery for which they charged extra money. The person was not able to find a location. The delivery was not done on the scheduled time. And the Ferns and Petals team does not even bothered to inform.
One person name "Deepa" she called next day morning and told me if you have any problem about the delivery contact Ferns and Petals and no need to call me.

Disgusting services provided by the Ferns and Petal

I used your service 3 times and i am totally unsatisfied each and every time.
Once I ordered a midnight delivery and the cake was delivered at 08:30pm coz the delivery wants to sleep early or what?
Second time they didn't even had the flavour of the cake and after all the chaose of choosing another one they delivered late as usual.
Now, the third one... No gift in 2 days. When we are far away from our loved ones, it is important for us (customers) that our gifts reach them on the mentioned date and time. But these guys always fail. So pathetic!

First experience with FNP. Placed two prepaid orders on 07 Oct 20. One was to be delivered by 3:00 pm same day. No delivery/message till 9:00 pm. When I called up I was informed that the order has been cancelled at their end and they have sent an email at 2:27pm, half an hour before the deadline, about that. So in case u order with FNP, hope like hell that they dont cancel the confirmed order at the last moment after accepting money as well. Also be glued to ur email so that u come to know that the order has been cancelled. Order confirmation is given by SMS but not cancellation. Poor state of affairs.
Second order delivered on 09 oct. Thank god for that. But I couldnt use it as a gift (which was intended) because 2-3 leaves of the plant were broken.
LESSON LEARNT - STAY AWAY FROM FNP. Better to patronise ur local florist/nursery. At least u wiil be sure of what u r getting.

In all the aspects weather is ordering process, payment process, product quality or delivery fern n petal is just amazing overall process is so smooth and easy. They keep on updating you about all the movement of you order.
You can select gifts from their site without giving another chance. I have already placed many orders from the site... n these all were amazing. I really wants to thank you with all my heart for safely and timely delivery my orders. And all the orders were exactly the same as shown in the picture. Honestly i wasn't sure while gifting the cake from you guys but it was tasty.