Ferns N Petals (FNP)

1 star because there is no option to leave a 0 star review.

I ordered a birthday cake to be delivered on 26 May to my mother in India. Order number *******.

They told me they attempted to deliver but that my mother refused the delivery and requested another date. My mother received no calls or messages, nor did they attend her home.

I asked them to check the number they were calling and the number they had given the deliver team was wrong! How could they have spoken to her?

I gave them correct numbers again and asked them to redeliver. They said they would. They did nothing. I have so far called them 18 times in 5 days. Spent more than 10 hours on hold, spoken to several of their representatives. Still no response. I asked for a refund. No response.

Officially the worst customer service I have ever experienced bar none. I will never purchase from this company again. I would recommend you find another supplier if you want your items to actually be delivered.

The quality of flowers is great 4/5 times; I think they struggle a bit when it gets really hot, which is understandable. The order process, communication and delivery is always smooth, and without hiccups. I have never been disappointed; I have been using them for three-four years now. Whichever bakery they use for Delhi and GTA is top-notch -- I always get rave reviews from family and relatives. Super impressed that they have maintained their standard through the years. I hope they continue to do so. Keep it up!

I wanted to send something for my sister's house warming as could not go due to lock down. As Ferns and petal is one the most trusted brand to go with, I went ahead with booking the gift through them. And as usual they worked Beyond my expectation and delivered the gift before time and the gifts were exactly how it was shown on their website. Really appreciate the efforts from F&P team. Great work

Wow wow wow! What can I say?! There are no words that come close to saying how happy we were with our perfect birthday cake! Very affordable cake options A good selection of markets to choose from
Quick and easy delivery. Worth what I spend. Just wan say THANK YOU For make the best day.

Enclosed are the pictures of the flowers delivered today.

It is totally unacceptable, unprofessional and the worst services rendered. Flowers were wilted, old and the arrangement definitely not worth the money paid.
On contacting customer service, no one bothers to do any service recovery. A total waste of time and money.
Please refrain from being misguided through the fancy pictures that one gets to see in their website. Reality is exactly opposite

I am from Singapore. Since it my niece's birthday coming up in Chennai India, we decided to get her a surprise.
So my wife came across your website and we decided to place an order online for a birthday cake.
I was impressed by the convenient online accessibility and notifications from Ferns N Petals about our order.
The important test of service was the delivery schedule and product upon arrival. Excellent time keeping and product was as per the online photo.

What more to say! Keep it up folks.

I love ordering from Ferns N Petals. I ordered twice on different occasions so far. On both orders delivery was smooth, delivery boys were cooperative, i was updated at every step through mail and msg, didn't need to track my order. You get exactly what you order. Cakes quality is amazingly delicious. Flowers look exactly the same as shown in the pictures on the site. All in all 100% trust Ferns N Petals. I will continue ordering from it whenever needed.

I had placed 2 orders from this website as of date from which one order was not delivered on time and the second order was delivered with bad quality of dried flowers and broken glass. Both the orders were for loved ones and thanks to Ferns and Petals they ruined my surprise for them. Even their complain system is bad. They close the complaints without taking any validation say sorry and state customer satisfaction is a priority to them but their actions do not say so. Each time every order has costed me a good amount but their service is so poor even after paying a certain sum. Sad that I had to give them a star, if rating was not mandatory they deserve no stars for their service! Do not waste your money! They say they regret the inconvenience caused but ask for proof because they think our job is to fool others like them.

Flower arrangement we received was completely different from what was shown on fnp website ( pictures attached). I am highly disappointed and feeling cheated. I went for an expensive option on their website. I f I knew I will receive a plain flower bouquet then I would have ordered something cheaper or had ordered from some other website. Total waste of time and money.

Updates: i just received an email from the customer service that they would like to send a complimentary cadbury box to my parents. How can a cadbury chocolate box can resolve this issue? I want fnp to send the right flower arrangements or refund my money.
Also, to my surprise after my review along with the pictures posted, they overnight got so many positive feedbacks. Did they ask people/ friends/relatives to leave the positive feedback on this page?

My order #: *******

Really liked the service and product quality. Very nice packaging, very professional approach and on time delivery. Best part I liked that in every step you will get notifications which is outstanding. You all must try once.

Do not waste your money and time here. They will make some excuse but will charge you full amount for no service/delivery. You can't even talk to them because their phone number is not a working number.

Do trust the pictures FNP they post on their website. The first time I ordered some plants and rakhi from them and they sent cheap quality products. On top of that, the customer service representative is telling me to take good care of the plant so it will grow healthier and refused to give me a refund back.

This is really a very trusted gifting site in this world of so many fraudsters. By practically observing their service I can confidently suggest everyone to go with this site as it has fulfilled my requirement in the best possible way. Don't depend much upon the bad ratings in internet, me too was very much worried after seeing that but when I observe it practically it was more than my expectations. Their communications to delivery everything was so much satisfactory.

Order no #*******
We ordered a cake on June 17 2021 for our sons birthday that is today June 17 paid in US $75.56 got confirmation but there was no delivery till 5.50 pm.
We felt very embarrassed as our son did not get his birthday cake.
Very sorry to say that this company has let us down

Ferns and Petals never disappoints me. Be it in terms of product purchase and delivery services, product modification or even product cancellation. Not only they provide good range of products and fast delivery services, but even if you unfortunately need to cancel the product, it's all hassle free and fast. Needless to say that their customer service associates too are very helpful, professional and polite. Overall a 6-Star professional services. Thanks!

Pathetic service
My order ******* was not delivered with the reason stating wrong address, it was the same address which i have used for earlier deliveries. They made mess of the plans which were committed, i tried to call them, they were unable. If they can't deliver then they should say upfront rather than cancelling because of silly reason.
Customer service also has been rude in the past

I wish I've done more research and seen these reviews before I bought the birthday cake. It looks hideous and even a child could've done a better job decorating. The cake does not look like the photo at all and all placement are just random. Highly recommend no one buys from this place. I've attached photos of what I really bought and what got delivered instead. Disappointment guaranteed.

I have been using FNP for last so many years to spread love and affection among my dear and near ones. And the service rendered by FNP is excellent and most reliable. They deliver on time as promised and put that extra mile to see that they make the customer happy and satisfied. Their selection of flowers and cakes are also very vast and prices are very moderate.

I am from USA and ordered flowers for my niece. I had to tell the communication was on point. I did not have to track anything. As promised they were delivered on time. This is the best site I could have used with no issues. Thanks so much!

I have been a regular customer with ferns and petals for quite a long time now. I have ordered surprises for my family members on occasions of their birthdays, anniversaries and festivals. Products they deliver are fresh and good quality, mostly on time. Never had an issue with them. Even if you have any query, you can just email them and they respond back promptly. Good job keep up the good work.

I would request everyone to not buy this particular plant cause my one died in a week or two. The leaves just kept falling all at once and set a whole negative vibe to my room and I had to throw it out eventually

I have ordered the gift quite late thinking that it would get delivered by night, though I wanted it sometime in the evening. But to my surprise it came earlier then expected for me it was just on time.
The product was exactly the same what was shown on the website and the quality was also good.
So as long as they continue providing their service like this I will keep using fnp. Kudos to the team. Keep the good work FnP

I had purchased quite a few gifts from fnp. All the gifts were delivered on time. Product quality of every item was also very good. I really loved the quality and service. Would 100% recommend people to opt for fnp.