Ferns N Petals (FNP)

Order two separate flower bokehs from Canada. My friend suggested their service. Both of them were terrible with some dead flowers.

In fact, it was my Mothers Birthday and she loves flowers. My mother was so disappointment with flower bunches that she even commented about them to the delivery guy.
Plz do not use these folks if using this service from Abroad.

My order number #******* - placed on Feb 14. This order was a Valentine's gift supposed to be delivered on Valentine's day. The driver didn't attempt the delivery on Valentine's - we kept waiting all day. Fair enough - you guys were very busy on Valentine's - understood.

Next day the driver calls and says it is okay if he can deliver it by the evening of the 15th. Okay, fine - that also works. After waiting the whole day again, no delivery attempt was made while the driver already marked the order delivered. We tried calling the driver at least 10 times but he didn't care to answer.

It is the 18th today and I still have no idea whatever happened to that order. The website says a delivery attempt was made - which was not made mind you - but then what? What now? I haven't received the gift, Valentine's surprise was ruined, on top of that I wasted so much time and energy talking to your absolutely terrible support that keeps closing the support chat without giving any real update? I always get connected to this guy called Prashant and he always says somebody will get back to me and delivery will be attempted again but then nothing happens?

I do not need the gift anymore - it is 5 days late which is no joke. I need a full refund now because no matter what your website says no delivery attempt was made on the 14th as well as the 15th. I was ready to accept the order one day late as well but if you were attempting deliveries after 2 days for an order that was supposed to be delivered the same day - that is insane and unacceptable.

I ordered rakhi from FnP since they promised it to be delivered the same day. As promised the status was updated but it wasn't received at home. I contacted customer care but the response is slow and they finally closed the ticket without any update. I didn't get Rakhi delivered nor got my money back.

I placed order for an customised pen. Pen box came with scratches and pen finishing is not satisfactory. But placing order. Options for gifts and delivery was very prompt and very smooth. Would purchase more like fresh flowers. But worried about quality of items like pen..

I am so disappointed with this FnP in ahmedabad, i ordered 3 days in advance, it was a no show on the day of delivery, so i waited till 9 pm since it said till 9pm, they are open till 10:30 no one was there, i send an email, next day i waited...
I called them at 6PM they say pincode is wrong! Really! Since when do the courier use pincode rather then the detailed address. Complete BS...
They still keep on telling me it will be resolved but, i keep on getting email we are looking into this matter and trying to resolve

It was my son's birthday and your chocolate truffle cake (his favourite) made it extra special for us. Selection and ordering process is extremely easy. The quality of the product is upto the mark, its value for the money. And the delivery was flawless. Thankyou :)

Totally reliable when it comes to trust. Whether its money or the gift or the cake or the timings or the service... i mean list is soo long. Love this site to keep my loved ones happy. Living in canada and giving happiness in india. Wow experience

Ordered for the first time throught fnp amd I was so stressed after reading the negative comments thinking that I was scammed. However i am very delighted by there service. I selected the same day delivery and my order was delivered without any delay and the items ordered were also good without any doubt. Ofcourse its a bit expensive but I know there are other sites that charge more then fnp. There are merely 20% difference in the items delivered than there photos which is normal as it is similar as internet shopping. Overall i am delighted by the experience and would order again from them in future for all occasions. Thanks for not being scammers fnp when mostly everyone on internet are.

Send Rakhi to my brother and they delivery partner did not delivered.
Send email to their *******@fnp.com waited for 3 days no reply.
To talk to customer care long call wait and they did not accepted there mistake or refunded back.

Absolutely satisfied with the website experience, happy with the customization, hassle free payments, got good 20% discounts with amex card. Delivery was timely and received timely notifications throught out.

It was a very smooth and professional experience from the selection to payment to delivery. Timely status update and response from the team on account query were really improved the trust on your service. Thanks team FNP for a great job.

A Big Thank you to the Team F&P.!
You make things easy. Planning is what we do and you make it happen.! The smallest of deliveries with love and on time makes it worth. And i hope you know you are spreading smiles. From the people behind the scenes. To the delivery team. To the person on the door with the little surprise.!
You all are appreciated.
Keep up the Good Work.!
Stay Safe.! :)

I m happy that i have chosen correct online FNP, Cake was really good, its was my hubby birthday an i got exactly the same cake what i have ordered through online, n it's was also yummy, we all liked the cake. N thanks to delivery person has cake was reached on time., overall is gud.
Thanks FNP

I had bad experience with service, even after communicating with customer care i placed order, but on the day of delivery i received a mail stating it cant be delivered to the location, i placed order three days before delivery date

I have ordered a product which was supposed to be delivered today but yet i is not delivered. I was for a special occasion. When i asked them to cancel my order and refund my money as purpose is defeated, they respond me that order cannot be cancelled.

I ordered a valentines day gift for my fiance on 12th Feb and opted for delivery on 14th Feb. It is yet to be delivered and the status of the order still shows Confirmed meaning they haven't even processed the order let alone shipping it. I had high hopes from this company. Worst thing is I am not even able to raise a ticket from their website. Thanks for spoiling my valentines day. As long as the company gets innocent new customers I doubt they will ever worry about customer satisfaction. Looking at so many complaints about non delivery I am still amused they haven't been able to fix the problem. Please stay away from this company.

I order flower for my girlfriend from USA on 27th Jan, 2014. They did not deliver the flowers and email me back saying "Your recipient did not answer call." In reality, they did not call my girlfriend or did not try to deliver. This how they treat foreign customers. I already put dispute on my credit card transaction. Hope, before you order from this website, your bank provides a dispute transaction facility.

Worst kind of delivery and customer service. There is no proper response from the customer service. I'v ordered cake for my friend birthday it's suppose to be delivered 5.30pm but it was delivered only around 10.30pm. Not a professional team. They don't know how to deal it with the customer. I won't order anything with them hereafer. Please stay away. Not worth for spending time or money with them. Very worst service.

I have ordered pink lilies bouquet, chocolates and few add on.
First FNP do not have comment section where we can give our comments or special request, I provided phone number for emergency purpose, as no comment box couldn't give remark that only call when required, there should have been an option 'mode of communication', mail or phone number. Delivery guy called up and ruined my surprise, to check replacement of pink lilies to some other color. This can be also avoided but when lilies were delivered those were semi blown. Bouquet was not at all up to the mark.

When I complained thrice about this issue, then also no action has been taken.

Another issue is payment, I paid in singapore dollar, FNP charged 1500 INR extra in the name of currency conversion.

Till now, this is the worst service I have ever encountered while doing online shopping, FNP team is just a 'Thug' and provides very poor service.

I ordered birthday wooden box, but it isn't working. I raised a ticket within 24 to 48 hours of the delivery. But these people just wanted to close the ticket and not ready to address the issue. They just want the money and they will delivery an unworthy product. Also, they do not have a customer service to look into the issue, just to have an automatic reply and close the ticket.

I am absolutely delighted with the service provided by fnp. I made a mistake in entering a time for my order. But they still delivered asap as per my request. Which made my day and my family's day as well. That's what matters the most to me. I am so so thankful to fnp.

Worst Customer service ever, they first didn't deliver the product and promised to deliver it the other day which didn't happen again and they closed their ticket.
The website doesn't have a customer care number and then I raised a ticket with them to investigate and they didn't even respond and my Money is gone too.

Worst experience ever!

I knew what i was buying but when i got to know the actual price of items bought from the delivery person. I was totally disappointed.
I ordered cakes of worth 1900 but actual price of them was 800 so its more than double which I think is absolutely ridiculous.
I never recommend to go for ferns and petals