Ferns N Petals (FNP)

It was a great service and surely will be using in future for all the occasions.
They will provide you service on time and will help you to create special moments for you friends and family far from you. My wife was really happy to get the gift on her birthday.

Product collections are too good. Should improve little in delivering the product on given time slot. Had a 2 day delay in delivery of the product. Hope it is can be rectified and improve to deliver on time and date.

1st time I had ordered Internationally(Dubai) for a loved one I was bit anxious... but the order was on point! Time, date and the product was just exact as in the pic... then Again did for a 2nd time Internationally and locally... This service is just amazing... Just go for it!

Delivery was on time. Much before what I had expected but the arrangement was not upto the mark.
There was lack of finishing. Base level chocolates were broken. Hope to get a more perfect product next time. As compared to the price charged product was not upto the mark.

I live in Canada and I've ordered a birthday cake for my wife and its not delivered. On top of it, when I tried to login to the site to complain, my account is locked and asked to login with OTP. I raised a complaint but I'm not sure if it will taken seriously.
My suggestion is to use other services and avoid fnp.
*** Avoid FNP at all costs ***

FnP did an excellent job with the product that was selected. They even delivered before time and the product was of great quality. The packaging was superb. The person for whom I had got the gift loved it. Thanks FnP.

Not proper service... I had ordered for the first time on your website. My order I'd is *******, the cake was for my brother in law. I had mentioned the name too. In spite of this a wrong cake was delivered. Spoiled my brother in laws birthday. I have posted the picture of the cake I received which is a wrong name... please check the details of my order... Very bad experience...

I ordered a Rakhi gift for my sister 3 weeks back. Not delivered yet. Every second day, customer support from FnP sends me an email that delivery is scheduled for that day. Only for me to know the next day from my sister that nothing was delivered. Customer support doesnt even bother to acknowledge and never tells me any reason for delays. Customer support is terrible and this is not the first time I had such an experience. I am done with using their service.

Please do not trust their international delivery. My rakhi order was supposed to be delivered on 23rd Aug 2021, which never happened. No one had the courtesy to inform that it is delayed. After multiple follow ups by me, they kept saying that its in transit. After one week of non delivery, the team canceled it on its own and had the audacity to charge me the convenience fee. Please help me understand, why I should pay convenience fee to you after so much inconvenience caused, and ruining the festival for me and my brother. It's not about the amount of convenience fee, but it is a matter of ethics and credibility. You are spoiling the emotions and sentiments behind the gesture. I will never recommend such fraud service to anyone. And mind it, its not happening for the first time, have experienced the same for my domestic deliveries as well - delayed, not delivered or spoiled items sent

They are not a quality service company. There staffing is not properly trained. They don't address care about the customer requirements. Once you have paid them the money they forget that they have a obligation. They never feel the need to call you and address and close issues.
Clearly a brand that is heading down,

I am highly disappointed with Ferns N Petals for not delivering what was promised. Not to mention the occasion is ruined but now I am apprehensive as anyone of my guests could potentially suffer food poisoning. The cake was a 1kg Truffle Chocolate cake Order ID: *******. It did not taste anything like truffle cake but was rotten, dry, smelling and tasting stale and off. I am extremely embarrassed.

I have since called the company to take the cake back. The delivery person also tasted the cake and confirmed the same. I am now waiting for a response from the company for their unprofessional and poor service.

I had placed an order on 27th May n the delivery was expected on June 1st, it's June 8th n the delivery is not yet been done, the cake sent would be ruined by now, n on enquiry they have the worst response, they made me wait for 15 mins and the hang up, on asking about the cake, they tell that we sent a fresh one but due to delay it might be spoilt. Never rely on them...

Recently we hired this company for funeral services for my father. They charged us a hefty fee for providing services which involved moving the body from hospital to crematorium and performing the last rites. The company did not even provide flowers to place on the body. No priest to perform the ceremony. In other words this company completely messed up my father's funeral services. They put us in such a precarious situation but at that moment we had no choice but to go ahead with the cremation. We were so disappointed that we couldn't perform the last rites as required. How can a company do this and go so cheap without any recourse. We have tried to contact this company several times but no response. We spent $******* for the services and we feel this company is a big fraud. Please avoid this company any cost. They didn't even provide a GST receipt.

I have placed several orders through fnp. Till date, I neither had any issues while placing orders nor in the delivery of my orders. The quality of items i selected online were as described and very satisfactory. I moved to fnp after having several issues ordering with igp. My experience with fnp has been very satisfactory so far. It has been a complete value for money in every sense.

I placed an order for my husband's birthday, and haven't got delivered. I received a message "Attempted to deliver due to wrong address". Though the recipient's phone number was given while I placed the order, they didn't call, and haven't taken any initiative to deliver. I have been notified to contact within 2 hours for redelivery, but no contact number provided rather, it just opened up feedback page, still I raised, but of no use. No point in calling the customer care, just to say "We can't do anything". I was asking for refund, such a shame to say, the service agent was just muting my speech, just not to get recorded. She said can't refund, can redeliver it, for that I have to pay more than half of my cake's amount. If it's genuine should have refunded or redelivered of no cost, but this is only for trapping people. So disgusted to afford of no use. Please don't think about placing order in fnp, only for cheating not for service.

A highly professional, polite and sincere team that's always on toes to deliver the best services to its customers. The gifts and products match the display on the website and the edibles are quite fresh and tasty. They also close the grievances if any, asap with the most preferable amiable solutions. I wish the team all the best for its future endevours... Keep it up

I had ordered for 2 cakes and a flower bouquet which was a midnight delivery.The cakes got delivered but the bouquet was not delivered, I received an email saying delivery attempted but not delivered. How is that possible that the cakes were delivered at the same time and not the bouquet.The cakes delivered were completely different from what i had ordered and the taste was not good. Customer service is pathetic they just put you on hold and do not respond to your email. They are big liars... please do not trust this site. They only loot your money.

My daughter has used Fern and Petals several times to have flowers delivered to addresses in India. The quality of flowers is absolutely horrible. The flowers never last for more than day. On one occasion they were delivered 2 days after the required delivery date. The company is clearly cheating customers. PLEASE DO NOT USE THEM!

Hey I order cake doesn't look like cake on website. Very disappointing experience. Order card message provide to write on card but card want sent empty. Cake was not at all good quality. Only Flowers were good.

Terrible service. Absolutely hated the service. I had ordered for my mother's birthday. The orders were not delivered as the delivery boy couldn't find the address. In spite of calling back within 10 minutes, the support team couldn't manage to deliver it throughout the entire day. On request for a redelivery(as they don't even provide the option of cancellation and refund), they still couldn't process it until the next morning and could provide no information about the status of delivery. My calls were put on hold for 15 minutes at a time and still I got no response. Absolutely hated it and regret my decision of ordering from this site. You guys should really know it's not just gifts you deliver. The emotions behind the gifts hold more importance. Don't sign up for something if you don't have the commitment and least decency to fulfill it.

The rotating photo lamp that I ordered 3rd time is simply amazing. It was appreciated by all in the family, particularly the B'day girl. The delivery was made right on time and in perfectly good condition. Delivery was immediately followed by a delivery confirmation. This is the reason I have chosen FNP for all my orders of flowers, plants, cakes and a host of personalised gifts. Besides, the assistance provided by their personnel, Shasi, was so helpful that it made the placing of order very smooth and perfect. I wish them all the best. I would also like to thank their personnel, Haripal for helping me with my another order.

First of all i can say that the product quality is good... But they never keep the product delivery on time... as they are charging a huge amount for the specified time delivery. It happened today(29-aug-23). I wondered how they are getting all the reviews 5 star. May be it is happening for me only, because it is not my first bad experience with fnp. So, in my opinion, if are not hurry, do not select the option for specific time delivery. They cannot fulfill the timing. I don't know what will happen to my product which i have ordered, because i don't want it anymore, as the recepient is out of station because of the late delivery. Thank you so much fnp.

The cake was good but the flowers were not good. Costly than Archie's. The delivery was to be done between 23.30 and 00:00 but the delivery guy reached at 23.00.
They took 250 extra for midnight charges but still it got delivered at 23.00.