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Ferns N Petals (FNP) has a rating of 2.7 stars from 2,618 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ferns N Petals (FNP) most frequently mention customer service, next day, and delivery date problems. Ferns N Petals (FNP) ranks 294th among Flower Delivery sites.
This company responds to reviews on average within 8 hours
I used FNP App for the first time to have a cake and a gift item delivered for my daughter's birthday. I found it extremely user friendly to navigate, pay and track. The items especially the cakes were very fresh and they are a good value for money. What needs to be an area of focus for further improvement is to expand the range of personalized gift items as well as their delivery lead times. Wish FNP good luck.
Please do not ruin your day and your family's with this company. I ordered a cake and flowers to be delivered to my mother who is in hospital, terminally ill. I begged them to deliver it on time and I paid 200 rs delivery charge plus 50 rs convenience on top of the flowers n cake. 2000 rs in dock and I just received a mail saying they attempted but couldn't deliver. The delivery guy never called and we tried calling the guy for more than 25 times no answer or switched off. I contacted their customer care for more than 10 times and they couldn't get in touch with the delivery person either but they simply refused to help or take responsibility. They didn't want to refund either. It's not just about losing 2000 rs but the anguish and follow up. I just wanted to send some flowers to my critically ill mother that she likes. I'll never forgive these people. Please do not ruin your peace and happiness. Order No: *******201
I have been used these guys for two of my gifts to send from US website in India. On BOTH occasions they have disappointed me by delivering completely different item. Basically they will show you the best thing and will deliver the cheapest item available in that local market! Guys don't waste your money here.
Worst site... don't order anything it's waste of your time... recently on July 21st 2017 my sister in law ordered Rakhi to my hubby. She got a mail stating that it was delivered yesterday i. E, on Aug 6th 2017 but it was not delivered. Stupid fellows, people are grabbing from normal people like these... these sites has to be banned and should report to police...
Dear Ashwini,
We would like to sincerely apologize for any inconvenience this may have caused.
We take Customer Satisfaction very seriously. Please share your order number so
That we can resolve this on priority basis.
Flowerly Yours,
Team Ferns N Petals
I ordered online a cake, flowers and gifts from Australia. Awesome experience. A representative phoned me from India, had updates at every stage, delivery was on time, great quality, very professional. Well done.
Samir - Perth, Australia
Dear Samir,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
Edit Remove
This is untrusted site for international delivery. They just give fake news of same day delivery and scheduled delivery to attract customers but never deliver on time. Don't waste ur money sending gifts through this website.
Dear Ankita,
We apologize for the inconvenience caused to you. We have your order number with us and will look into it.
Flowerly yours,
Team Ferns N Petals
I've ordered flowers to send my friends or family across India.
But the most trusted delivery and high quality product has always been Ferns n Petals.
Thank U for always being great and never ever been disappointing. Keep up your great work
Dear Aishwarya,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Received a bouquet of flowers for my birthday and half the roses were dead. It is as though they sent 2 week old flowers. I tried to contact them repeatedly to show them how pathetic it was but their help line was just not answered. Absolutely disappointed and rather disgusted that they think they can get away with delivering rotten old stock.
The best thing at Ferns & Petals is that even at the nth hour, there are options available and we can be assured about a terrific product and good service. Thoroughly happy and will definitely recommend it for your gifting needs.
Dear Vinay,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Ferns N Petals are the worse company I have ever encountered. My order arrived almost a week later from the date I gave despite me paying for the order almost 2 weeks in advance. Customer service is a joke. They send copy - paste e-mails without even properly answering your questions.
You fooled me once, but you will not fool me twice! Never again I want to have anything to do with this company. And not just me, also my friends after I tell them about my experience.
Dear Filip,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
It was a great gift. Third time using the site. Flowers could be better though. That said customer service was excellent. I was aware where my parcel is at every step. Promptly after delivery I got the text along with the snap of delivered items, which I found quite unique customer service compared to other online sites! Thanks
Dear Mitali,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
I am very happy with variety of items to select from. The quality is of a high order and extreme care has been taken to ensure the product ( birthday cake) reached in excellent condition fresh and delicious, well packed. Indeed flawless.
Tip for consumers:
Nothing more to add. Just close your eyes and go for FNP.
Products used:
So far only birthday and anniversary cakes.
Dear Prabeer,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I have always had a perfect experience with Ferns and petals in the past, but this time, things didn't go pretty well.
When I walked to the FNP outlet located in the Brookfield Mall, Bangalore; the keepers were least interested in selling or showing stuff. When asked for a cake, they didn't offer a menu or any list of cakes which were available, even after asking for the same multiple times. Behaviour of the staffs were not amiable neither appreciable. This has absolutely deterred me from doing any purchase at the shop.
I used to be a huge fan of FnP earlier but need to reconsider the stats now.
Dear Itishree, We promise you that strict action will be taken againt the vendor. Please give us another chance to serve you and we assure you of a wonderful experience. Flowerly Yours Team Ferns N Petals
I ordered a cake for my father's birthday which was on the following day. Even after 5 days now the cake remains undelivered. Ferns and petals is the most unprofessional service provider I have come across. They will neither refund the money nor deliver the cake. Their customer services executives are rude and unhelpful. Not recommended at all!
Dear Swarnima,
We're so sorry that happened. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
One stop solution for all occassions. Very prompt v professional. Just love it. I would wish to thank all of you for all ur efforts. I'm privileged that you delivered the order on the same day. As well, your CSR is very cooperative, polite and humble. The Black Forest cake(9/10) was heavenly delicious and the chocolates (10/10). I'm glad I choose Fern n Petals over the others. Looking forward to use your service again in the future. Kind Regards
Dear Mona,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Initially the products that I purchased reached on time for the last two times I have had great difficulties and trying to call up and connect with anybody in ferns and petals is just next to impossible! Looks like they are not able to manage their orders at all! They deliver it very randomly!
Dear Customer,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals
If you order here prepare to get worst ever posible product from the vendor. Spoilt our birthday celebration due to them. Then they offer to give 20% off on next order. What a joke. Never ever go with it. Only good thing is they will call immediately and say sorry if you raise ticket.
Tip for consumers:
Never trust them
Products used:
Cake
Dear Ananth K.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Loved my couple of experiences with Ferns and Petals. Greatly satisfied with the order, delivery process and the product was exactly as shown in the picture. Thank You FNP for helping us deliver our love and affection to our beloved ones.
Dear Veena,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petal
I placed an order for a chocolate bouquet to be delivered at a corporate address, and Ferns n Petals didn't deliver it on the original date. While the order was still being placed, I must have received at least 3 phone calls from them confirming that I was going to place the order. Once the order was placed, they messed up the dates, and ended up attempting delivery on a day when the recipient was not there. After that, they never bothered re-attempting, kept my money, and keep sending me generic 'it's our policy' template emails. Worst service ever! I can't imagine that any company could be so blatant about keeping someone's money without having delivered any product/service in exchange for it. Shockingly disappointing! It's theft-plain and simple.
Dear Safia,
We would like to sincerely apologize for any inconvenience this may have caused. We take Customer Satisfaction very seriously. Please share your order number so that we can resolve this on a priority basis.
Flowerly Yours,
Team Ferns N Petals
This is my second consecutive year of ordering products and having delivered them in India. This year, I ordered products that are customised. I tried uploading pics unsuccessfully. When an associate at FNP sensed my multiple attempts, even without me raising a query, Sumit called me (internationally) and helped me through the whole process among many issues. It was impressive, considering it was 2 am IST. The quality products were delivered right on time. My family is all smiles and love. You guys at FNP rock! Thank you.
Dear Pia,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
Worst site... my sister in law ordered Rakhi to my hubby. She got a mail stating that it was delivered yesterday i. E, on Aug 6th 2017 but it was not delivered... indeed they called saying the address is incorrect whereas on same address they delivered last year and our neighbours as well received it two days back! Ruin the special moments of people...
Dear Richa,
We would like to sincerely apologize for any inconvenience this may have caused.
We take Customer Satisfaction very seriously. Please share your order number so
That we can resolve this on priority basis.
Flowerly Yours,
Team Ferns N Petals
I am highly disappointed by your service. Its my mother's birthday today and when I called customer care to inquire, they sent me a mail saying that it cannot be delivered today. I understand its a remote area and thats why I asked yesterday clearly. You already charged me extra for this! Kindly do whatever is needed.(OR-*******)
This is not my first purchase from fnp.
But I ordered a cake for first time for my niece. The cake was really fresh and tasty. My niece was just happy to get Frozen cartoon cake.
I stay overseas and always send gifts on occasions via this website to India. The products are always on-time delivery with very nice packaging.
The quality of products is very good. I am a happy customer and also will recommend this website.
Dear Nisha,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
The service and quality is wonderful. I can't wish any better than this. Easy process. Once, I was having a difficulty during the payment process, this site's people actually called and guide me through till end. I was so shocked as I live in US, so didn't expect that they'll help me through this. But I am pretty impressed with ferns and petals. And I would highly recommend this to everyone who is looking for ways to make someone feel special while being away. This is my go to site to send any cake or gift to my loved ones. Thankyou so much guys.
Dear Amanpreet,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I order gift for my wife's birthday 2 weeks before and delivery promised on the day. 4 days later there is no sign of any delivery and i have called customer services everyday but fake promises as nothing arrived yet after 4 days. Very bad services and will never use this site again.
Dear Magandeep, We would like to sincerely apologize for any inconvenience this may have caused.
We take Customer Satisfaction very seriously. Please share your order number so
That we can resolve this on priority basis. Flowerly Yours, Team Ferns N Petals
I ordered rakhi for my brother and nephew. I got an email saying that they attempted delivery but could not do it and I have no response from their support either. Don't ever use fnp. My order number is *******
Dear Ameeta,
Please accept our sincere apology. We are very sorry to know about your
Experience with us. We take full responsibility for the situation and understand
Your concern. Please let us know your order number and we promise to get this
Resolved quickly.
Flowerly Yours,
Team Ferns N Petals
Prompt delivery, and good communication throughout your purchase, but quality of the products is questionable. Chocolates are small even the Rakhi delivered is not the one shown on their website, it's a cheap product. Honestly speaking, no INDIAN site is honest and sincere. Only consolation is that they are at least delivering something.
Dear Raj,
We're really sorry. That is not at all how things should have happened. Please send us your order number to so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals
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Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
Dear Customer,
Please accept our apologies for the inconvenience this has caused you. We are feeling miserable about the trouble that we put you through. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals