Ferns N Petals (FNP)

I have placed order for pineapple pastry for my parents anniversary. The cake delivered was cheap butter cream cake from a local bakery which costs rs: 100. They charged me 5 times more the price and delivered a worst cake. Never ever going back to them.

The service of ferns and petals is very good. They delivered the product on time and it was exactly same as given in the website. I am really happy with their service. I would like to continue to try out new things from them for sure.

Not all roses were fresh and few had become black... when we purchase online we don't get to know such things... that too when we gifting someone... quality of things should be good enough... not happy this time with the product delivered... Kindly look into this

Worst experience is delivering rakhi on time. Tracking status dates remain the same but the product is not delivered.
Tickets are getting automatically closed without even addressing the issue. Delivery is still pending for more than 48 hours now but again status remains as 21st July'20.

I have ordered quite a few times from FNP. It's very good if you try to send cake or rakhi or any other gift to your beloved ones. I was quite satisfied with the quality, but I am a little bit dissatisfied with my last order. I ordered a plant, but the plant was looking unhealthy and some of the leaves turned yellow. I am not sure if it will survive or not.

FNP not deserves One star rating also. I had ordered a cake on my birthday. I got SMS and mails saying that it will be delivered on time. Last moment I received message that Delivery not possible for a couple of days. Such a bad and horrible experience from reputed firm. Irresponsible management

My fiance loved the cake, flowers & chocolates. It was on-time delivery, just before 12 am though I ordered little late as per German time. Customer care also helped me placing my order as I was facing issue in Payment through Paytm. They placed my order and sent the direct payment link. I have been using Ferns & Petals for all the special occasions in my family and I never faced any issue till now.

I ordered a personalised item for my relatives anniversary which was to be delivered on 22. They were not able to meet the delivery date and blamed it on the courier. There was no option to cancel the order and customer service was of no help! Really pathetic service... looks like the reviews here are all fake! Please don't waste your money!

My daughter sent me a bouquet for my birthday. For the size vs price, it was a complete rip off. Even that might not have been so bad, had the flowers been fresh. The white carnations already had brown petals and by the next day they had all wilted. F&P promised a replacement, but to date NOTHING! Never again!

They are supposed to deliver a happy experience, instead they are the most stressful to be doping business with! When you want to send a gift to someone it obviously is for a reason and it is time bound, They confirm an order without having the product in stock and then they keep you on hold for hours to process a refund, even though you've clearly stated its an international call and costs a bomb. No courtesy to offer a call back as well. Never ever taking my business to them again. Horrible service and worst experience. Still haven't received my refund. Please don't get fooled by them!

Thank you so much Ferns N Petals that you people are delivering amazing gifts with so much care even in such pandemic. I must appreciate your service and your employees. The cake delivered to us was yummy n ofcourse I am your regular customer you people never disappoints. I have already shared with my friends n family to order any gift from your site as you are the best. I tried many apps than I tried yours from then after my first order I am amazed and very happy that I found your app. Your delivery boys are so polite they do not call for location many times like other apps do. Thank you so much because of you Ferns N Petals we could celebrate our special occasion with so much love. Wishes more success to you Ferns N Petals. Soon will be ordering another product.

Sent all wrong orders and asking verification of what we ordered. I mean we are paying you and you are not doing anything for free. So do the job correctly and don't mess with our orders. When I am sending a congratulations card, you send a get well soon card? How pathetic?
Just close your shop and run away, never gonna order with you again. Waste fellows

The best way to over pay and receive zero services is to order from Ferns n Petals.
All the claims of speedy delivery with quality products and after sales services is a scam. What you receive for paying for thier overly priced items is a big stab in the back.
Not only did I not receive my order, when contacting their support team on every possible option, they fail to understand your concern. Let alone delivering what you ordered, it is impossible to get them to send you an acknowledgement of your complaint.
Contacting the support team on email is even worse since they don't bother to check the order ID clearly mentioned in email and respond with irrelevant information about some other order.

Save yourself the trouble and trauma, opt for some other business. Ferns n Petals is nothing but a nightmare.

The Flowers and cake delivered were substandard and just off the shelves from the super market. May be only worth $12 in total and they charged me $110. Completely fake pictures represented in the website.
Do not order here as the customer service is sooooooooooooo,... bad and you will not get any valid or logical answer reply. The company should not be allowed to do business as they are tarnishing the name
Of others.

I ordered one flower product from fnp website today. And was so disappointed by seeing the delivered one was different flower. After calling there customer care they said that its in there policy if product is not available they will send substitute flower. This is so ridiculous response. How can they decide on substitute without confirming it from customer. Such unprofessional service. Please guys there are ample other sites please dont go with fnp.

I have ordered 6 days before the function. It was showing confirmed till the day the function is. Then it started showing on hold and when i called customer care i got hell lot of sorry as resolution. If you wana to ruin your party go ahead and order. Before ordering make sure you check there tweeter page.

I had placed 2 orders for my Wife's Birthday - who is a naval officer and this was meant as a surprise to her.

I paid up for the Fix Time Delivery - with 1000 To 1100 hrs as the slot.

Called up the customer center for querying at 1045 as the orders were not delivered. The person who answered calmly replied please call back at 1030. I had to make him understand that the current time is 1045!

He casually replied that the order will be delivered in next 15 min... now no answer to my emails or calls... and the orders are still not delivered.

FnP Products & services are far below the standards. They have delivered 'Mothers Day Cake" in place of cake which was sent for tenure completion for a very senior person. Cake was in a very bad state, almost melted. Would never recommend it to anyone.

Please don't order any items from ferns and petals to your beloved ones.

I ordered cake for my daughter's birthday. On the day of birthday they said they can't send that order. Extremely worst experience which I ever had. So please don't go with this.

FNP has disappointed me badly with their level of customer service. Delivered a wrong cake. Contacted them immediately attached the photo of the cake which was delivered. I received a standard response on the following day asking to send a photo, which I did immediately.
The recipient, my friend too contacted them via telephone and they requested him to complete contact support form' on their website. So far no action taken. No response, nothing at all, and I am very disappointed with the level of service that I received.
Making mistake is human but not taking responsibility for their action is unacceptable.

They will charge as per the product shown online but will deliver whatever they want and also they have done partial delivery against full payment. When raised a query the ticket generated are closed by themselves without users concern and that too without any solution.

The app was very smooth it gave me exactly what I asked for. The guitarist which I had was on time and he really had a lovely voice. I don't even have to track my order they did it all. Thank you ferns n petals.

Needed to place last minute order for a bouquet for my mother's birthday... Found this site easily enough but what was smoother was finding what I liked and ordering it... The customer contacts are super helpful and sweet... And most of all, my mom loved her bouquet. What else do you need. Thank you fnp!