Ferns N Petals (FNP)

What was received looked nothing like the picture shown! Strings replaced the ribbons and the entire arrangement looked like a cluster! I was forgiven cos the recipient was none other than my hubby.
I hope the next delivery doesn't ruin everything. If anybody can look into it now, I may have some face saving!

The choice of bouquets with varieties of flowers and orchids is amazing, the side offerings like greeting cards, chocolates, etc are superb and well selected. Delivery is very prompt and punctual with tracking facilities and delivery report. Payment is very simple. I will definitely use Ferns n Petals to wish people for various occasions.

My wife sent a rakhi to Dubai. It was not delivered on the scheduled day even though we placed the order like two weeks in advance and scheduled the delivery 3 weeks before Rakhi to avoid peak time issues with delivery and procurement. They did not deliver it on scheduled date, and when I queried they simply refused to give me a clear date. The customer service was extremely slow and vague. Never ever using this website again

Great service! From placing the order to being notified of the delivery - faultless! Customer Support are also lightning fast when it comes to responding to queries, despite the time difference of some of the customers (I'm based in the UK, raised a ticket quite late in the evening and received a reply within minutes despite it being the dead of the night in India). The only slight dissatisfaction was with a call being made to the recipient of the flowers as it spoiled the surprise. Overall, a fantastic experience and I will be using FNP again.

I ordered the wedding anniversary gift@4 pm IST with fixed time delivery order. It is reached to my wife@ 8:30 pm IST without any follow up. Sms are sent to me for showing the exact tracking status.

My wife is so happy for this surprise. Thanks team for wonderful service. Please keep it up

Hi,
I had a very bad experience with ferns and petals. Had ordered a photo frame, with order no #******* the frame came broken. I had asked for refund but the company said they won't since I replied back after 48 hours of delivery. The problem is with their delivery and they are not refunding. They charged me for the frame and the delivery. Yet this is the case very bad experience….
Ganesh

I had ordered a personalized bottle of perfume for my husband's birthday and they completely ruined his birthday by delivering AN EMPTY package!
I immediately clicked a photo and uploaded it on the FNP mobile app.
The worse part is after making a written complaint, and after speaking to the customer service agent did nothing.
After 2 hours, after hearing nothing, I called back to ask for a status update. The agent knew nothing about the order history! He was very unhelpful, and informed me that nothing had been done. He thought that the order had already been delivered.

Ruins happy occasion for loved ones. I called the customer care twice to confirm that the order will be delivered and they said it's on it's way. In the last minute, near the end of the day they said "Sorry, but the item cannot be delivered today or even the next day". Will never use this awful service again.

I always use ferns & petals when I have to send flowers to my family in India. I am impressed by quite a lot of choices on their website and options for people staying overseas to get them delivered on time. I would give 100% rating to their website that they have perfected in the last couple of years.

Hi, I have received an email from Ferns regarding an incomplete order. So I went ahead and completed the Oder on their website. To my surprise the cost varied in the email and what they actually charged. It was MUCH higher. They do cheat customers like this: so pls be vary. Their customer service denies Any wrong doing even though I have in b&w. Also, they close your complain ticket once they have replied hence taking away the chance for you to communicate. POOR SERVICE

Don't deliver on said date
If you want your special occasion to be ruined, please go ahead as my parcel delivered date was of today, and tracking I'd also said it will be delivered today, but it didn't got delivered and they say we are not authorize for delivery as it is done by third party.

Don't know why the hell there is option to choose delivery date than, if they are not responsible for meeting the dates.

Third class service, I am receiving a message that order delivered, but the concern person who is supposed to receive have not got the order. After complaining they are giving excuse that mobile no was not reachable and the delivery person wrongly pressed deliver. After a day of delivery.
They have not informed me also. My first order with fnp was great experience. They $#*!ed my surprise and emotion of day. Ruined my whole year by their silly excuse.

FnP is eager to charge a premium in the name of 'specific time slot' delivery, and then at their own discretion decide to reschedule! The customer service rep could only mouth scripted apologies rather than try to understand the issue and resolve. If you claim to be in the business of gifts for special occasions, then you should have the sensitivity to understand the emotions too. Pointless service.

I booked one product on FnP for my wife as anniversary gift. The courier people, Blue Dart, in this case, in fact called my wife twice in the morning to confirm address. But they failed to deliver on today, thus marring the occasion. The whole purpose of gifting is now defeated.

My boyfriend (in USA) ordered flowers and a cake from FnP to be delivered to me, in India. The white roses were mostly wilted and the cake was half crushed and oozing out of the box. Very disappointed. Don't think we'll use their services again.

It is worst online delivery system, playing with the sentiments of people. I ordered cake for my relative, it was worth 1000/-, they delivered the flowers but not cake. If flowers can reach then how can you update that you could not find the address. It is their irresponsibility and they wont give refund.
You should never choose online payment with them, as they are not legitimate. Beware.

My order was for a blueberry drizzle cake to be delivered to my Daughter in-law In Delhi. To her surprise when she opened the box the name on the cake was someone else! The cake didn't even look like what was ordered. Secondly the writing on the cake seemed that of a three year old! Embarrassing I'm done with FNP...

I ordered cake on valentine for my parents. They lied for the delivery by saying attempted to deliver but unable to contact recipient, refused for redelivery.

I live shopping at ferns n petals as they are reliable n quick. I have so positive experience from last two years that my family in India have also started to use same website to send Rakhi overseas.
I like their reasonable deals n love their quick service.

I had booked cake for my daughter's birthday 2 days earlier and they committed for delivery at 6 pm on birthday date. I had organized accordingly, everything was ready but all of us were waiting for the cake. After lot of conversations with customer support, they finally delivered at 8.30 PM. It was embarrassing to keep waiting for the cake. Better to avoid ordering cake from here. Cake quality was ok/ not that bad.

Hassle free, easy to browse, quality product and fresh... that's fnp for you! Be it a birthday or an anniversary or rakhi, fnp always save you from the last minute hiccups for gifts. I have been using fnp for a few years and it has always delivered on time.
This time I orderd 'rakhi with plants combo' delivered to two different cities, both got delivered on time and the plants were also so fresh! And there was a sweet surprise too this time. Thank you Team fnp!

Never order from here. The product delivered looks pathetic compared to the one displayed on the website. They totally ruined mother's day for me. It is a completely unreliable company according to me. The plant delivered looks like a dying plant. Thanks fnp for making my gift to mom a highly dull one and spoiling my day.
The left image shows what was delivered to me (photo taken on day of delivery) and the right image is what is displayed on their website.

To be honest I was really worried about all the negative reviews for fnp. But I must say, my order was delivered on the promised date and it was amazing! It was an international order + I made a small mistake with the address but the delivery person was professional enough to call the recipient and get the adress right.

The flowers were amazing! They were exactly like it was shown on the website or even more beautiful in person! I don't want to say ignore the negativity... yes, sure people might have had bad experience, but all I want to say is think positive and give them a chance...

- A very happy customer.