Ferns N Petals (FNP)

I have been a regular customer from 2 years
Whenever I have to order a cake I can't think of anything but fnp.com. The taste of the cake is perfectly balanced. Not too sweet. Great going ferns and petals.

It's my pleasure to let the people know that whatever fern n petals team is doing for the people who distanced with their loved ones from some reasons are remarkable and would like to recommend to all to try atleast ones or visit their site and see the lovely results and again I wish to thank these people for reach in someone's heart on behalf of me, thanks a lot guys, love u

Two comments:
1) I called the customer service number 3 times at different timings of the day to make an adjustment on the order before it was released but I haven't managed to reach them. The worst part is that they don't call back although you call them at a mobile number so they see who has called.
2) Once they finally picked up, they don't even acknowledge that its a mistake that they don't pick up.
3) Obviously my order has been dispatched without the adjustment as they haven't picked up the phone.
Poor service
I won't use them again

Although i was very disappointed initially as the product I ordered wasn't delivered nor i could get a refund as the customer service was very poor but after writing my review they contacted me very promptly and have initiated the process for refund.
Hence i wanna take this opportunity to mention though the last experience of ordering through them was not that great but i have ordered through fnp in the past and they had delivered as promised.

I ordered my Valentine combo from them well in advance to ensure timely delivery. But the service is too pathetic that till next day also they didn't deliver and said we have already delivered. No one responded from customer care. Called atlease 80 to 100 calls but they picked only once also rudely they disconnected without justification. I raised multiple query but they closed all of them with no justification. Never ever order from them.

So... I ordered a gift for my fiance on Feb 7th. I specifically requested for the order to be delivered on 14 Feb. But today is 23rd Feb as I am writing this review and there is no sign of the delivery. And, guess what? In their website it says its already delivered. I have been calling them everyday, begging for the order. Every time they just say it will be delivered by tomorrow. Horribly company. No integrity. Only cares about stealing money from customers.

I had placed an order for my friends birthday paid extra for same day delivery the pin code got accepted on their website but the parcel was not delivered when i enquired i got email saying they tried reaching out and my phone was unavailable (not true) asked for another day to deliver and yet again dint make it happen Stating they do not deliver to location mentioned... 5 then why take the order? When i asked for refund they said will be initiated in5-7 working days horrible service and customer care numbers no one answers

When it comes to gifting I blindly go for ferns and petals. All time favourite place to browse for cakes and gifts. On time delivery, taste, freshly baked cakes, quality of products everything is great. I

I have a amazing experience. I have ordered surprises for my family members on occasion of their birthday anniversary and festivals. Products they deliver are fresh and good quality. If you have any query you can just email and they respond back quickly
Good job keep up the good work

If you want to ruin your surprise or plan for someone yo want to deliver then order from this site. I got vry bad experience. They themselves only change the timing slot and they take extra money while booking saying earlier time slot. And top of that if you call customer support they said their delivery team is not picking their call only. Such a shame... after requesting 5 times also they didnt deliver my order from morning to till evening 6 pm and ruin my surprise. Dont fall for their false commitment

I ordered a cake for birth day celebration and time scheduled for 08:00 am to 15:00 pm. but they are changed the time and delivery person contact me on night 09:30 pm. i purchase cake from another shop immediately for celebration party. I canceled my order and requested to return back my cash. This is very irresponsible deal from FNP.

I had recommended my brother to use services by Ferns and Petals for surprising his Fiancee for their special day.
It turned out to be a major disappointment for us.
To begin with the team firstly delivered the wrong flowers ruining all the surprise, then did not deliver the cake.
Moreover, adding to the let down the team irresponsibly said they couldn't contact the receiver, which was wrong.
This has been such a bad experience for us as we had a lot of expectations to make someone's occasion more special rather than ruining it all.

I have been using FNp website for 15 years and never have been disappointed. There have been times when my order needed some rectification and fnp has always been so good with making sure I get the service that I desire. I would highly recommend fnp as your one stop destination for sending your loved ones a token of love.

I was worried initially for quality of the cake due to some negative reviews on different websites. As reported by the person who received the cake, quality, outlook were better than expectation. Hope FNP will keep it up for the satisfaction of there customers.

These people are not at all professionals. They will commit and then not full fill it... they will on top of it have audacity to say that they will deliver it after a week. When the occasion for which you had planned has passed.

No one's available to answer your questions and my order was placed 3 days ago to be able to get it delivered on time and paid additional money to guarantee the delivery date! Flowers still haven't been delivered! It hasn't even been processed yet!

Hello people, Before I start my review, do not pay for midnight delivery. It's waste of your money (250 bucks at the time of writing) honesty after talking to multiple people and my own experience.

My order number is *******. I ordered flowers and cake for my to be wife(gfrn today).:)

The cake and flowers both were fresh and as shown on website. However, the delivery guys called my gfrn around 10 pm and ruined entire surprise. I wanted to be on call while the delivery happens. I called at 11 pm, planned to be on call for the entire hour but she already knew that guy is on the way. I won't pay for mid night delivery ever again and would recommend everyone else as well. Go with regular free or Rs 49 shipping instead. Not worth paying 250 bucks extra for it.

I had ordered Cake and rose bouquet from this brand for my sister's silver wedding anniversary...a person called from FN P and told me that the order selected by me can be customized but would require me to pay more. I agreed and paid on the link sent by him and order was placed.
Guess what the cake looked horrible as if a child had created it not at all similar or close to the pic shown while selecting.
Bouquet with chocolates were supposed to be 25roses +25chocolates while what they sent was 20 each.
When I complained guess what they said...they would offer 20% discount on next order placed...not at all bothered about the silver anniversary occasion spoilt by them despite the fact that they charged me a bomb for it.
This brand cannot be trusted and is not a brand that helps make memorable moments.

I have ordered from a variety of online delivery sites in the past but my experience with ferns and petals was great. They provided timely delivery and quality products. I was concerned about the cake, but trust me it was very fresh. You can trust them 100%.

So I placed two orders for different location. One got cancelled due to CoVid restrictions which was totally acceptable. The second order was still being shown in progress at 8 in night, when I called up to inquire about it, the customer support executive then informs me the order cannot be delivered due to technical issues. No remorse, overall the day was wasted and plans went for toss.
Not to be trusted service

I suggest every one not to trust these FnP. Very unprofessional and after paying the money on date of delivery they said it's not possible.
Very bad Customercare
Very poor knowledge about what they are into
Such a disgrace

Ferns n Petals bring a smile to my face right from getting the order place and seeing that order being delivered on time, and smile I get to see on my loved ones's faces melts my heart. This is the most efficient service I have used so far, quick, easy, timely and superb quality. Thank you Ferns n Petals! We love you!

I have placed an order in Ferns N Petals and on the day of delivery they cancelled the order because for my location they are not serviceable. They should have some mechanism to identify before taking an order.
My entire surprise is destroyed because of them.