Ferns N Petals (FNP)

Fnp delivered a gift to my sister on her anniversary without any packing n gift message. When contacted their team with the complaint they said they'll send a cadbury celebration box with apology note to my sister but again didn't send anything like that to her. Very unprofessional... I recommend not to use fnp for any gift delivery... they spoil it

Ordered a birthday cake and a gift item to be delivered at mid night(which cost Rs. 250 extra charges) of the birthday. The cake was delivered a week before the date. And the gift item was delivered after the specified date. These people are nuts. And they tried compensating me by giving a discount voucher of 20% discount on their product even after said I do not want it. Why would they think I'd every trust them with their services. Never-ever try to take services from them...

Highly Disappointed with the service of ferns and petals. They failed to deliver my gift on the mentioned date. It was Highly embarrassing situation for me. The price of the product was almost double from Amazon and flipkart. Still I chose ferns and petals as they always prefer to deliver the gifts on time. But highly disappointed with the service of them. My product has not been delivered yet. And the birthday is over. Very very disappointed. Will never ever purchase anything from this site..

Horrible experience!

Even if they make a mistake with the order or quality of the order, they will not accept and will not even be bothered about your concerns. You will receive a copy-paste reply via their customer service team.

If you are thinking of gifting your loved ones via this website, just be careful, they might deliver an inferior quality product which differs from the original product.
Order no: *******

Ordering the product was absolutely hassle-free and the quality of the product ordered was very good. I had order for personalized stationery that is diary and got the name engraved as desired. Overall an absolute happy experience, would recommend to others to order from this website Ferns and petals the delivery was also a very fast and on-time.

I wish there was a negative rating. They take your order with all good promises and later don't deliver the product to the destination.
Horrible customer service.
They say they are not responsible for there courier partners.
Seriously. I gave you the order not to the courier partner of yours.
Give my money back

Very bad experience ordering my mothers birthday cake through fnp. The product delivered is nothing as shown on site. First they denied that I made the payment, didnt do the delivery on the day (it was a birthday cake), then after lot of following up they deliver this horrible thing all messed up.
Just a bunch of money grabbers.

Just to update my last review about FnP. I got contacted by the company immediately and was processed with the refund within the next 10 days. Although this situation hampered my dad's bday, but I guess the immediate response from the company convinced me to give them a second chance. And I ordered my parent's anniversary cake again. So far, the order went through, hope they would get the cake this time.
I hope this situation doesn't repeat in the future otherwise, the company would loose customers like me for sure.
Anyhow! Thank you for the refund!

I am a customer of FNP for more than a year. But this is really made me more upset. I ordered a personalized pillow and the package done is very worst. Even the cellotape is not properly pasted. Please consider in the upcoming packages. Thank you!

I ordered rakhi and sweets for my Brother who lives in US. I got a mail 2 days back stating that the same has been delivered to him. But he has never received it! When i called them they insist that it was delivered. LIARS! When i asked for refund, the customer care guy says they are not sure of refund! I paid 2.5K just to ruin my festival. This is first time in life that my brother does not has a rakhi from me and all because of F&P. I am never going to order from them. Hope i get my refund at least. Order#*******

I have placed orders a couple of times from FNP and have been very happy. This time when I ordered I was actually not expecting but the cake was exactly as mentioned and the taste was simply amazing. In fact we had to postpone having the cake by a day but no regrets and it was still very soft tasty
Hoping to receive the same in future

Awesome service, I forgot to book anniversary gift for my friend, suddenly i remembered on same day, and ordered from here they delivered it within one hour with the exact gift that was shown on website.
I loved the experience and service...
THANKS

Hi Viewers, I placed a birthday cake and some gifts on 15 Nov to be delivered on 17 Nov in Firozabad. First of all, there is no midnight delivery option (not even with extra charge). Secondly, I had to call customer care centre couple to times just to know the status of the order and they said will call you back in 10 mins after confirming but I never got call from there side. The standard delivery is scheduled from 9 am to 9 pm. And there is no time-slot option. It's almost 4 pm now and they said it will take couple of hours more to delivery the order. My family doesn't eat after sunset so the cake n other gifts is of no use now as the day is about to finish. So 'FERNS N PETALS' is bull$#*!. I have wasted my money and time. Please check the services for your location.
Thanks.

I have ordered bday cake today morning and found not delivered. When I called they said they don't have inventory and can't deliver today. Offered me to deliver next day. Wasted my time with such unprofessional company. Shame on you ferns and petals.

We booked online on 7 th Aug for delivery on 12 th Aug... Tomorrow is rakhi and still no sign of delivery... Everyday I am calling the customer care and I hear tomorrow by 12 will be delivered and nobody connects me to the supervisors for complaining.
It's so frustrating and never again will I ever use this service
After paying Rs 3000/- almost for the service. You get no service is upsetting

Pathetic service. Never order from here, they never deliver on time and then give lame excuses. There is no point in delevering gift days after occasion. You will be charged same for even next day delivery. Worst service ever seen. No professionalism, no work ethics. If you cannot delivery the order on time, have the decency to refund the money back. Never going to use this again.

First of all thank you very much for this awesome Birthday cake in this pandemic situation. The taste was really awesome & it was too soft. Thank You very much for your efforts to make my special ones birthday a memorable one.

I would like to review Ferns and Petals under the below category,

1) Overall product was good
2) Easy to select the item from the category
3) Payment made easy
4) Tracking details are provided then and there. Customer needs to sit and relax after placing the order.
5) The best part is that I am the sender and my receiver mobile number(s) were not reachable. Immediately the delivery person informed the support team and the support team called the sender and asked for alternative delivery. I was more impressed with it.

It is the third time where Ferns N Petals(FNP) has proved that it will turn my best wishes to bad wishes.
I have ordered a birthday cake for my brother and was supposed to be delivered in his office. For this I have taken a special care that, cake should be the most simple Black forest half kg, otherwise FNP would surely mess up.
I did that, and to my instinct it happened to be the same. My brother received the cake in office in front of all colleagues in the most pathetic ever condition. It has let me down.
I have attached image of what cake was ordered and what was delivered.

Pathetic service, they don't know when to order to a office place, don't respond to requests. Worst experience. When i received look how i received it, i am shocked by their services. Never ever buy from them.

Order ID #******* Not delivered. The company writes blatantly incorrect status like attempted delivery and no one at home during COVID-19 Lockdown. When ticket raised online. They promptly reply to the ticket that we have dispatched the goods so the ticket closed. They do not take responsibility for orders delivered or not. They close your ticket if they replied to your email. Beware of pathetic customer service and stay away from this company if you can.

I was really dicey abt that order will be delivered on time but I would really appreciate... that FNP stand on its promise and actually everything went so smooth and it got delivered juz as expected and same day delivery option is very worthful if u want to surprise anyone. Keep giving ur best FNP... I am I will gonna chose you for every another time... Go for FNP

In December 2018, my uncle passed away in Goa, India. I placed an order for a sympathy bouquet to be sent for the funeral. My family in Goa did not receive the bouquet. I reached out to the company and they kept saying the person delivering the bouquet could not find the address or no one was picking the phone, which was a lie. All other bouquets that were sent via other family members and by using other flower companies reached but the one from FnP for some reason, they could not find the house. I asked the company to refund my money. They say they do not refund people's money back. No fault of mine. Their delivery person was not doing a great job. I cannot believe such a huge company is refusing to pay back my money. How do these people do business? If the bouquet was not delivered at no fault of mine, I should have been reimbursed. The worst company and I will never work with this company. Also, customer service is so poor. I am still hoping they will return by money.